Jackrabbit Music Reviews

Jackrabbit Music

4.5 (92)
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Online music school management software

Overall rating

4.5 /5
(92)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support
4.6/5

90%
recommended this app
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92 Reviews

Verified Reviewer
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I appreciate the comprehensive integration of billing and scheduling on the same platform.

Reviewed on 2017/11/28

Billing and scheduling integration

Billing and scheduling integration

Pros

Clear layout of data. Very accessible multi-level data!! Excellent record keeping and reporting ability!!

Cons

The scheduler could benefit from "drag and drop" functionality, but I suspect that it is not available for good reason.
The retail integration is a bit clumsy

Orna
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product; some missing features

Reviewed on 2024/12/06

Good product comparing to other alternatives

Good product comparing to other alternatives

Pros

It’s easy to use and access the data base

Cons

Tuition post is tedious and not automatic. Recently, we’ve been having problems adding new staff.
Repeating Costumers are not being asked to update their info at registration, which causes issues

Violet
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Jackrabbit Music Review

Reviewed on 2022/12/11

So far, Jackrabbit Music has helped us achieve our goals in building our music program, however...

So far, Jackrabbit Music has helped us achieve our goals in building our music program, however some times I feel like I spend more time trying to figure out how to finish a task than the task itself. I am grateful for the top notch customer service however, as they are always there to help me find my way through the program.

Pros

I like that there are multiple options for setting up classes, events, etc. and that I am able to access contact info for all of my clients.

Cons

The private lesson module is not ideal. I should be able to reschedule a one off lesson or cancel a lesson easily so that it reflects better on my calendar. I am unable to mark attendance for my instructors without having to be added to their class and accessing the portal. I also wish there was a way I could reschedule a one off lesson without having to create a whole new "class". The interface is outdated and some times hard to find your way around.

Alternatives Considered

ASAP

Reasons for Switching to Jackrabbit Music

Price
Heather
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Affordable Solution for Music School Management

Reviewed on 2024/12/03

Our organization has been using Jackrabbit for class and lesson registration since 2017 and for...

Our organization has been using Jackrabbit for class and lesson registration since 2017 and for music store sales since 2019. It meets our needs and our budget.

Pros

Jackrabbit is easy to use, versatile, and robust

Cons

Jackrabbit has a slow response time to software changes

Roman
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Right Software for Our Business

Reviewed on 2024/12/03

Good technical support and community engagement and it works for us

Good technical support and community engagement and it works for us

Pros

Excellent class management system and helps us keep organized as we grow.

Cons

Private lessons could be easier to manage. We make it work but it’s not simple.

Ruth
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Satisfied Jackrabbit Customer

Reviewed on 2024/12/03

We have used Jackrabbit Music for many years, and although we have investigated other programs,...

We have used Jackrabbit Music for many years, and although we have investigated other programs, none fits our needs as well.

Pros

It is a very robust management system at a very reasonable cost. The support team is very responsive, and they are constantly coming out with improvements and new features.

Cons

I wish they had an inventory management system for our marching band uniforms. I also wish the reporting were more robust.

Laurie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jackrabbit has been very useful for our needs!

Reviewed on 2024/12/03

It is flexible enough that we have been able to find the best ways to use it that jibes with our...

It is flexible enough that we have been able to find the best ways to use it that jibes with our workflow.

Pros

The great technical support. Also the way so much information is consolidated in the view, including family information, transaction information and enrollment information.

Cons

Trying to generate reports.
The fact that JR TA is not versed in SafeSave and we need to deal with them directly. Having more of a liaison with SafeSave would be helpful.... just to streamline things when there are questions, or reports are needed.

Gretchen
Overall rating
  • Industry: Music
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Jackrabbit is Useful

Reviewed on 2024/12/03

Jackrabbit is a very useful too for all the classes I run and communication I do with families at...

Jackrabbit is a very useful too for all the classes I run and communication I do with families at our organization. I have never used another system so I don't have any other experience to compare it to.

Pros

People can register themselves and pay for classes all online/through their account. I can easily email one class or a number of classes at the same time. I can search for and email students by class history, age, town, et.

Cons

I cannot create classes that are every other week or monthly in a batch, I have to individually create them. When classes are prorated, families/customers don't see the prorated amount until it is in their cart. I feel this deters people from signing up if they think they have to pay the full amount.

Janene
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love the reports and support

Reviewed on 2024/12/05

We have thoroughly enjoyed using Jackrabbit Music for our Music School. It makes billing and...

We have thoroughly enjoyed using Jackrabbit Music for our Music School. It makes billing and reporting so easy. The support we have received is top-notch!

Pros

All of the reports that can be easily run

Cons

Sometimes that reports aren't consistent - although we've noticed improvement for sure in this area.

Michael
Michael
Overall rating
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Not Intuitive

Reviewed on 2019/02/06

This software is required for use at the music school where I teach, but I find it incredibly...

This software is required for use at the music school where I teach, but I find it incredibly frustrating and not at all intuitive to use.

Pros

This program allows you to track your students, take their attendance, and log your hours. It's nice to have that information in one place in an online platform that teachers and administrators can both access.

Cons

The software is extremely clunky to use. The view is not a calendar view, and you can only view one week at a time, with each day as a drop down menu. Hours and attendance are in different tabs, and you can only view attendance for one day at a time.

Bailey
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Paducah Symphony Academy

Reviewed on 2024/12/06

It's been fine. I don't use it in my everyday work but when I need to, it is easy to pick back up

It's been fine. I don't use it in my everyday work but when I need to, it is easy to pick back up

Pros

I like the ease of finding each student and their class.

Cons

When it opens a new tab for every button you click.

Kimberlin
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great class management with excellent customer service

Reviewed on 2022/12/13

We are ensuring that we are getting paid for the classes provided, and that we are paying our...

We are ensuring that we are getting paid for the classes provided, and that we are paying our teachers appropriately.

Pros

Jackrabbit is very robust. It ensures that our classes are scheduled, tuition is paid, and teachers get paid properly. It was a game changer from our old method of using a Google calendar for class scheduling, a billing software for tuition, and a spreadsheet to pay the teachers. Before, Billings and teacher payments were falling through the cracks. Now, with Jackrabbit, we are confident that we are tracking everything and getting paid. The parent portal is also a game-changer, empowering our parents to easily notify us of changes and see their account, freeing up our staff for other tasks.

Cons

There are a couple of demographics fields that we must track in the US, for nonprofit government grants. I hope these can be added as a feature. Race/Ethnicity/Income level are examples. Also, we need a way to do substitutions on our private lessons, and track more than one teacher for group lessons (and do substitutions there too).

James
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I Keep Coming Back!

Reviewed on 2022/03/15

Pros

While there were some learning curves at first, I found that JackRabbit Music just works best. I've tried three other competing software platforms and while they each have unique features that are appealing, in the end they did not live up to my expectations or to the standard of JackRabbit.

Cons

The user interface isn't the most intuitive. This is my biggest negative. Sometimes just finding things takes some digging but it's always there. Biggest improvement I'd like to see is a more user friendly interface, visual in nature.

Erin
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Value, Hoping for a monthly installment option

Reviewed on 2022/03/09

Excellent.

Excellent.

Pros

Ease of use, easy to train staff to use, great data storage, usually pretty fast

Cons

We put the total of annual tuition on accounts at one time so people can see the total they committed to paying. Some elect to pay in monthly installments. As it currently is, I have to manually charge all of those accounts each month by typing in their monthly installment amount and applying it to the tuition balance. It takes a lot of time. Wish we could have an option to enter that monthly amount once and automatically charge and apply it, along with any other fees incurred that month. Would save hours of admin time.

Debra
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A User’s Point of View

Reviewed on 2022/12/12

My overall experience with Jackrabbit has been a pleasant one.

My overall experience with Jackrabbit has been a pleasant one.

Pros

The features that were set up by our business. Owner have been very easy to use.

Cons

Sometimes it seems like I have to go through a whole lot of clicking steps to complete an action. I am required to do at work. Perhaps this is the way it was set up by the business owner rather than a Jackrabbit issue.

Jennifer
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Choir Usage

Reviewed on 2022/12/07

Overall Jackrabbit has been a good program for us to use. The pros outweigh the cons. The system...

Overall Jackrabbit has been a good program for us to use. The pros outweigh the cons. The system itself is not very intuitive. A program like this shouldn't need hours of training or digging to figure out how to use it. ESPECIALLY for parents who are going in the first time to register their students. It does take care of a lot of the hassles so we don't have to worry about them.

Pros

Jackrabbit does a great job keeping track of some of the mundane things we were having to manually track for years. Things like attendance, tuition payments and so on are great to use.

Cons

Jackrabbit likes you to do things its' way or not at all. For example, if we have a concert on a night that is not a regularly scheduled class, I can't even see my attendance roster.

Jacklyn
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Using Jackrabbitmusic software

Reviewed on 2022/12/19

It does what I need it to do, but it's expensive for the functionality that I need to do

It does what I need it to do, but it's expensive for the functionality that I need to do

Pros

The functionality of keeping family information and the history of payments, classes, and emails all in one.

Cons

After reading an email from the listed email titles, it goes back to the first page instead of the page where you left off, so you need to find that page again.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Jackrabbit Music

Friend’s recommendation
Betsy
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Jack Rabbit expert

Reviewed on 2022/03/14

Very good customer service and overall steady, reliable platform

Very good customer service and overall steady, reliable platform

Pros

Integration with website. Customers are unaware of leaving the site to register. Although we no longer have the program where we used customer registration regularly

Cons

More robust than we need. We could get by with a simpler platform.

Alternatives Considered

Main Street Sites

Reasons for Choosing Jackrabbit Music

Website integration

Reasons for Switching to Jackrabbit Music

More smooth integration with website
Deanna
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

50/50

Reviewed on 2020/08/20

It does not register if a payment was stopped. It takes too many steps in order to process a...

It does not register if a payment was stopped. It takes too many steps in order to process a payment. Everything is very time consuming.

Pros

Search families is quick. We can see a long transaction history

Cons

There are so many buttons to click and subcategories. If I want to edit the family I cannot do it from their main page I have to go into contacts - edit from there. If I change the cost of a class in "classes" it does not update in transactions. That is so frustrating. Reports area is junky and too cluttered. If a payment doesn't go through.. it isn't registered with Jackrabbit.

Alternatives Considered

Salesforce Sales Cloud
Ral
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software for Music Schools!

Reviewed on 2022/03/08

Pros

I like to use Jackrabbit as our main software tool and use it as much as possible. It's easy to use for our purposes.

Cons

We would love to see color codes. in the calendar

Maddie
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Jackrabbit Review

Reviewed on 2022/03/14

Pros

Relatively easy to use and easy to learn.

Cons

Lacks features that would help our organization function more smoothly.

Sabine
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I am using the software now for 8 years

Reviewed on 2018/01/24

Pros

this software simple and easy to use once you get use to it. It gives you a quick overview of weekly schedule per teacher and all students enrolled. You have the whole family profile and can do all the accounting like invoices and collecting fees. You can also can communicate with families and leads with a click of the button.

Cons

it can be overwhelming especially at the beginning, but they have a great support staff. I really can't say any other negative things. If there is something that need improvement they start working on it.

Anna
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love the software.

Reviewed on 2017/11/29

The ability to keep history on customers. Tracking customers.

The ability to keep history on customers. Tracking customers.

Pros

It is a very dependable product. I most like the fact that I can run auto payments and annual fees. I also love the yearly graphs and reports.

Cons

I started using this software about 7 years ago, since then you have added a lot of features that I have not even used yet. When I start it was very difficult to set up private lesson classes, I did a work around for how to track make-ups. I am sure there is a lot I can learn if I go to a seminar.

Michelle
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Flexible, many ways to customize, incredible support team open to ideas and improvements!

Reviewed on 2017/11/29

Pros

Jackrabbit was built for my industry, unlike so many other customer management software systems. The value of having a team and community who understands what we do and speaks our language is incalculable.

Jackrabbit is getting easier to use every day and so much of that is owed to the support team, who are constantly soliciting ideas and enhancements. This spirit of continuous growth is evident in the positive way the Jackrabbit team interacts with users - so friendly, with genuine respect and curiosity.

Cons

There is a learning curve! There are so many features that it can be overwhelming to learn. I found it was about two-three months of daily use before I felt comfortable, and only recently have I started to feel like I am using it as well as I would like to. It takes patience!

Annalise
Overall rating
  • Industry: Performing Arts
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Software

Reviewed on 2022/12/19

I’m obsessed.

I’m obsessed.

Pros

It is extremely easy to use. It helps me manage everything in one place.

Cons

Nothing at all. I love every part of it