BookingTimes Reviews

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22 Reviews
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maggie Nolan-Remedial Massage Therapist
Reviewed on 2023/07/02
Excellent, I can contact my developer whenever I had an issue with anything and it was responded to...
Excellent, I can contact my developer whenever I had an issue with anything and it was responded to very quickly and resolved very quickly.
Pros
The ease of the website, set up, ease of being able to amend things myself. The ease of clients being able to book in. I received plenty of work because of the website.
Cons
I liked everything about this website service.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything I need for my business in one software tool
Reviewed on 2022/10/16
My overall experience with BookingTimes has been incredible. I will continue to use them for any...
My overall experience with BookingTimes has been incredible. I will continue to use them for any scheduling needs I have.
Pros
I chose BookingTimes because they were able to create my website, help me understand how to use it and change it as I like, and the software provided a one-stop shop for my appointments, records, and product sales.
Cons
I least liked the patient history taking. While I did have the ability to create a dot point for specific body regions I see on most patients, I was unable to include it in the same "notes" section as the SOAP.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good times wit Booking Times
Reviewed on 2024/08/31
They always have answers to my problems. They do respond promptly to requests for personal...
They always have answers to my problems. They do respond promptly to requests for personal assistance. They go the extra mile to help.
Pros
The reliability of the site and the knowledge and professionalism of the staff.
Cons
Can’t speak directly to a person without logging a request through email.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Highly Supportive Software company
Reviewed on 2019/10/08
BookingTimes is there for me as needed. They have developed my online presence and stick with me...
BookingTimes is there for me as needed. They have developed my online presence and stick with me through every detailed question I have. The support works diligently to make my software work for my needs.
Pros
I chose this software because I was able to get started immediately with everything I needed from the website to the booking system to the finance reports.
Cons
I would like add industry specific checkpoints in the notes for faster session recording.
Reasons for Choosing BookingTimes
BookingTimes ability to create a website that shows my individual style which is affiliated with an answering service and a devoted ongoing support team.Switched From
ClinikoReasons for Switching to BookingTimes
The supportive service.- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EXCEPTIONAL AFTER SALES SUPPORT AND SERVICE
Reviewed on 2019/08/06
Booking times has allowed us to integrate our financial processes into our booking processes and...
Booking times has allowed us to integrate our financial processes into our booking processes and allowed us to provide live information to our trainers. Has completeley removed any problems with double bookings and has a great user inteface for clients to book online.
Pros
The developer has shown a great deal of understanding on how our industry works.
Cons
Nothing really.............................
Alternatives Considered
DrivingSchoolSoftware.com, Apptoto, bookitLive, Appointy, Acuity Scheduling, DaySmart Appointments, Bookeo and SimplyBook.meReasons for Choosing BookingTimes
YCBM became too epensive and no longer offered the versatilty we required.Reasons for Switching to BookingTimes
The owner/deveolper's preparedness to try to understand what our requirements were and work with us to meet them.- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Help when needed
Reviewed on 2023/07/03
It was easy to use and customer service was quick and helpful.
It was easy to use and customer service was quick and helpful.
Pros
When I was unable work due to a medical issue, BookingTimes were there to help me and were very kind and understanding of my situation.
Cons
Only the processing of refunds and changing balances.
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the platform.
Reviewed on 2023/06/16
Very happy from the initial set up process till now.
Very happy from the initial set up process till now.
Pros
Ease of navigation and customer support.
Cons
That some of the help pages are not up to date or missing. Trying to find the item I'm looking for in the "updates" section.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
First in class service provider
Reviewed on 2023/05/28
Pros
Every facet of this product is full service! The back office support and dedicated team are the best in the industry! 100% Satisfaction!!!
Cons
Have not found any cons! The product delivers!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Manager
Reviewed on 2023/03/24
Pros
Fortunately got Booking times , wish got years back , I would be millionaire by now .
Cons
Should not accept booking without full payment
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Streamlining
Reviewed on 2021/07/16
I started with booking times about 3 yrs ago and so grateful I did I'm now 3 yrs younger my grey...
I started with booking times about 3 yrs ago and so grateful I did I'm now 3 yrs younger my grey hair is now blonde, It has Streamlined my business no end I could not go back to my old paper and pen system.
Pros
Ease I used to have to do lessons and take calls for booking and I was mentally tired every day and the more business I got the worse it was getting I contemplated hiring a secretary but could not justify the salary as I was starting off in business. I received great advice and was able to make tweaks and adjustments the more I learned about my business and how the software had it covered Like using Xero and online payment gateways.
Cons
I have no problem at all with the software, the only problem is me and computers lol I manage my way around the software fairly easily
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Booking Times is fantastic!
Reviewed on 2019/08/15
Our experience has been fantastic. It has reduced time in our business and has made our payment...
Our experience has been fantastic. It has reduced time in our business and has made our payment collection processes so much easier. We have not had any no shows for lessons, as all students are confirmed prior to their lesson.
Pros
The software is easy to use and has assisted in less hours returning calls etc at the end of the day. Our clients have found it very easy to use and payments processed online, means that we don't have to chase payments from our clients. Even after the site has been live for over a year, if I have any questions I know that [SENSITIVE CONTENT HIDDEN] is only an email away and always responds quickly and with a solution. I highly recommend Booking Times to anyone looking for an online booking system. Best thing we ever did!
Cons
Cannot fault the program. We love everything about it.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
BT review
Reviewed on 2020/09/29
[SENSITIVE CONTENT HIDDEN] have been amazing at helping me and my company integrate software and...
[SENSITIVE CONTENT HIDDEN] have been amazing at helping me and my company integrate software and all the questions I have
Pros
Lots of features, easy to work with, customizable, customer service
Cons
Recurring feature has issues, lots of steps to make a booking (client complaints), no app and mobile use is difficult
Response from BookingTimes
Thank you so much for your review of our business management software. At BookingTimes we are always improving our product to best suit our client's needs, and the needs of their clients.
The recurring bookings feature presented a unique opportunity for improvement last week (some of which were on the recommendations of our clients), and will be completed on Monday of this week! No software system is above upgrades, we just take careful deliberation and thought when implementing changes to ensure seamless and bugless functionality for everyone on the platform.
The app - you are very right! We do not have an app - but remember, the objective is to keep people on your domain (hint.......your SEO will thank you!). Based on the surveys we've conducted, no one wants another app on their phone!
We have thoroughly enjoyed working with Tri-Covery Massage - especially during a strategy shift and the huge growth opportunities ahead. We are excited to help in any way we can.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Booking Times Review
Reviewed on 2020/08/28
We have had a fantastic experience with the team at booking times. From our Demo, to business start...
We have had a fantastic experience with the team at booking times. From our Demo, to business start up/web design and ongoing management of our web site.
Pros
The Software is very easy to use, The team who support the software are extremely helpful and always quick to respond and manage any concerns.
Cons
It would be fantastic if there was an app to the phone to help when your not in the office and on the go. It would make it so much easier to view and update and manage the software.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy planning on the move
Reviewed on 2020/08/05
This software has made our daily working life easy rather jumping from site to site for communicatin...
This software has made our daily working life easy rather jumping from site to site for communicating then another site for bookings then invoicing with another website.
Pros
We can control everything like emails, text and advertising all from one place. Communicate with clients simple and easy.
Cons
We would prefer to have online payments made to each instructor be made through our separate bank accounts for easier tracking of payments.
Response from BookingTimes
Hi Phil!
I wanted to take a moment and say - first of all - Thank you so much for your review. It makes our hearts happy to hear that the system has simplified your business life and made things easier! We know you guys are out there doing a bang up job, and that makes us proud to be a part of it all.
In regard to the independent payments to instructors with tracking - That's 100% possible! (and is enabled on your system now).
But can we talk about how wonderful the new dashboard refunds are?! :) (Always evolving and improving!)
Hope you are well! We sure appreciate you two.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Don't worry, just sign up, you wont regret it.
Reviewed on 2021/05/13
Simple, runs itself, I cant imagine using anything else.
Simple, runs itself, I cant imagine using anything else.
Pros
No more paper diary, no more bookings over the phone, I'm making money whilst I sleep, how could I go wrong, they have set up two fully functional websites for my driving schools, and there fantastic. And when i screw up something, i simply email the support team and they help within a few hours. Its around the clock support, 24/7 bookings online.
Cons
Nothing to dislike at all, there's nothing I can think of that I need to better run my business.
- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
BT transformed our business
Reviewed on 2020/03/05
I have never looked back after switching to booking times.
I have never looked back after switching to booking times.
Pros
Our switch to Booking Times was primarily driven improve our our online experience including bookings and web presence.
Cons
The continuous improvement philosophy of Booking Times really keeps the software up to date with the needs of users. As gaps are identified fixes are often worked up and implements quickly and effectively. Integration was challenging but well managed by the BT support team.
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Licence Ready
Reviewed on 2022/02/01
Booking system is easy to use and great support.
Booking system is easy to use and great support.
Pros
Easy to use, intuitive user interface, knowledge base (Online help) and prompt support
Cons
Course schedules integration with website is not flexible.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use all in one business platform
Reviewed on 2021/03/17
We are using this software for our driving school business emudrivingschool.com.au .
Highly...
We are using this software for our driving school business emudrivingschool.com.au .
Highly recommend this to any driving schools around the globe.
Pros
This software is very easy to use. It has automated my bookings. Since we started using this software, we have a lot less admin jobs and less phone calls. No show appointments are WAY less now and chasing payment is a history.
Cons
Nothing really. We chose this software from among a lot of other similar softwares
- Industry: Public Safety
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Props for Booking Times
Reviewed on 2019/08/01
Customers have more control over their service decisions. Driving School owners are more free to...
Customers have more control over their service decisions. Driving School owners are more free to deliver high quality services rather than finagle reservations.
Pros
The software is easy to use, easy for customers to navigate and administrators are available for assistance/open to ideas for enrichment.
Cons
I am happy with the software. Grateful to have found it.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saved our lives:)
Reviewed on 2019/02/03
They were great and available. The helped us change things so that we had the system just as we...
They were great and available. The helped us change things so that we had the system just as we wanted it without judgement.
Pros
We like the fact that it does everything for us, its easy to use and is like having virtual staff. Reliable and cost effective. Saving us lots of time.
Cons
We would like to be able to update the background photos ourselves, without bothering them, however they are totally happy to do it. We just think they have other things to do.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BookingTimes reviews
Reviewed on 2021/03/24
Really quick and helpful when setting up to use.
Really quick and helpful when setting up to use.
Pros
Product is so easy to use; easy to navigate through; customers find it so easy when booking in.
Cons
Have not found anything yet; clients have been providing great feedback so far.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This has been the best decision we have made in years!
Reviewed on 2017/08/28
Pros
Our Clients response is the best thing about this new software. We have had 158 bookings in just 3 weeks from our online program compared to 10-20 on our last online program.