Mend

4.6 (869)
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The #1 Telehealth, Patient Engagement, & Automated Payments

Overall rating

4.6 /5
(869)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.6/5

91%
recommended this app
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869 Reviews

Ronald Abilmar
Ronald Abilmar
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Transforming my healthcare experience forever.

Reviewed on 2023/09/10

I love the flexibility it offers by allowing me to communicate with my healthcare providers via...

I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.

Pros

It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.

Cons

Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.

Kevin
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Prime Experience

Reviewed on 2024/12/18

Great experience. I felt a sense of calm from her recommendations

Great experience. I felt a sense of calm from her recommendations

Pros

Knowledge and willingness to listen. I respect that she suggested and ID immediately.

Cons

I have nothing negative to say. She covered all questions and concerns.

Edtia
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Review of Mend

Reviewed on 2024/03/26

Pros

I liked that i was able to successfully complete a mental health appointment with my provider.

Cons

I couldnt use background apps, because the app wouldnt allow that.

Toby
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It has helped immensely

Reviewed on 2024/10/14

It has allowed me to seek help for my mental health issues in spite of having limited transportation

It has allowed me to seek help for my mental health issues in spite of having limited transportation

Pros

Ability to continue to work on my mental health even though I can't always make it to a traditional appointment. It has literally been a lifesaver.

Cons

The call quality isn't always the best...

Vera
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful experience

Reviewed on 2024/12/18

Very easy to communicate, [sensitive content hidden] helped me with tools to manage my emotions.

Very easy to communicate, [sensitive content hidden] helped me with tools to manage my emotions.

Pros

It was easy to communicate with Therapist. I felt very comfortable.

Cons

Can’t find anything that I did not like.

Alicia
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Next Level Rocks!

Reviewed on 2025/02/04

It has been a great experience from day one.

It has been a great experience from day one.

Pros

I scheduled a virtual appointment for a yearly physical with Leigh Anna Hutchinson. She is awesome. She ordered bloodwork for which I went to the Garden Oaks Next Level clinic. Everyone there was very nice and the office was very clean. I had my virtual appointment today for my blood work results and again I was very pleased with [sensitive content hidden]. I would definitely recommend ans rate it 5+ stars. I’m so happy my employer offered this benefit to us.

Cons

I have no complaints about the facility or personnel.

Glenn
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Frequent User

Reviewed on 2024/12/11

seamless connection, good video & audio everytime

seamless connection, good video & audio everytime

Pros

quick & easy connect, always works well.

Cons

all good, no complaints anytime I use it

Susan
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good online alternative when you need to see a physician same day

Reviewed on 2025/01/08

Very good; both representatives were pleasant, professional and expedient.

Very good; both representatives were pleasant, professional and expedient.

Pros

I couldn't get an appointment with my primary care physician until tomorrow and I have a UTI that is preventing me from getting a good night's sleep. It was a great alternative to have a video appointment today so I could get started on my medical regimen.

Cons

Nothing much - the appointment time isn't spot on, but I was contacted by a medical assistant within 10 minutes and saw the physician about 5 minutes later.

Elizabeth
Overall rating
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good First Experience

Reviewed on 2025/01/28

It was easy to make an appointment after work. I signed in, visited with a medical professional....

It was easy to make an appointment after work. I signed in, visited with a medical professional. Took care of what I needed and finished up in less than 20 minutes.

Pros

Extended hours for a virtual visit. I was able to make a quick appointment to request a prescription refill, right from home, after work.

Cons

I can't think of any cons at this time. n/a

Amber
Overall rating
  • Industry: Law Enforcement
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2025/01/02

Great! Love working with [sensitive content hidden]! She’s always friendly and easy to talk to

Great! Love working with [sensitive content hidden]! She’s always friendly and easy to talk to

Pros

Convenient to do anywhere and at a time that works for me. System is easy to navigate and use.

Cons

Nothing. I prefer this method to in person visits. They are overall more efficient and easy

Christi
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thankful and grateful

Reviewed on 2024/09/26

Appreciate all the help I’m getting! I am so so so so need and to know that there is a group that...

Appreciate all the help I’m getting! I am so so so so need and to know that there is a group that has my back is an espresso positive and reassuring I can’t even describe….

Pros

I am appreciating the ease to get mental health help… Though there has been some rocky parts pertaining to my ADHD… Everyone has come together to make sure I am taken care of so far

Cons

I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety

Nicole
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] is the bestest!

Reviewed on 2024/10/03

This service was finally offered to me months after trying to get my psychiatrist appt moved from...

This service was finally offered to me months after trying to get my psychiatrist appt moved from August to April. Then my [sensitive content hidden] appointment was moved back to [sensitive content hidden]. Mind you i had been needing in since April. [sensitive content hidden] was the lifeline I needed and she helped me without judging me.

Pros

Convenient, easy, i feel like it was a high quality session even over video. I got more compassion from [sensitive content hidden] then my last in person psychiatrist visit.

Cons

Showing my face. I hatr crying when others can see me. I dont care pretty.

Chester
Overall rating
  • Industry: Philanthropy
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Peasy

Reviewed on 2023/06/12

I like it. Thank you!!!

I like it. Thank you!!!

Pros

It's quick, simple, and easy. This service really saves me hours of time looking for someone to take me to the appointment, or worse, trying to walk there which is nearly impossible.

Cons

Occasional tech issues, but normally it's easily fixed by just logging out and back in.

Gerard
Overall rating
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Many Thanks to Mend and [sensitive content hidden]

Reviewed on 2024/08/22

Bumpy at first, but after settling into your system and finding a practitioner who is clearly...

Bumpy at first, but after settling into your system and finding a practitioner who is clearly taking care of me has been magic.

Pros

The continuity with [sensitive content hidden] has been very helpful. I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication management and general wellbeing.

Cons

Honestly, I am so grateful for this assistance, I have no complaints. I don't even know how I would or could improve this service at present. Thank you, thank you, thank you.

Daneen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] is an asset to Mend.

Reviewed on 2024/11/13

It was a productive and pleasant session. [sensitive content hidden] is easy to talk with and very...

It was a productive and pleasant session. [sensitive content hidden] is easy to talk with and very understanding.
I have appreciated association with Mend.

Pros

[sensitive content hidden] is very supportive and warm. She stays aware of medication needs, and renews them promptly.
[sensitive content hidden] is agreeable for either in person or visual visits.
I look forward to our visits.

Cons

I have no objections to the opportunities for support with Mend.

Lisa
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Balancing Work and life during challenges

Reviewed on 2023/10/05

My overall experience with Mend has been professional and progressive and positive. I would call my...

My overall experience with Mend has been professional and progressive and positive. I would call my friends to use Mend. Mend has helped me get my life back in order and has been a beneficial factor in my mental health progressiveness.

Pros

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

Cons

If party on the other line is going to be late there should be a cartoon or something so the patient on the other line would know that they're coming and just haven't forgot about you.

Jonathan
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Behavioral Health Therapist

Reviewed on 2024/04/24

My therapist, [sensitive content hidden]
was amazing and she helped me turn my life around from...

My therapist, [sensitive content hidden]
was amazing and she helped me turn my life around from being impulsive, risk taking, depressive, moody, and anxiety driven to a clean, healthy, positive life so I could be a better support for my wife and child.

Pros

The ease of use for meeting with my therapist weekly.

Cons

Signing the agreements every time. I feel like once is enough for that. Also, the mend birthday entry didn’t allow autofill.

August
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you [sensitive content hidden] and Mend.

Reviewed on 2024/08/29

Incredibly effective help by world class, caring health care providers.

Incredibly effective help by world class, caring health care providers.

Pros

I like being able to have an appointment wherever I happen to be at that moment; in the car, at home, etc. Also my provider [sensitive content hidden] is incredible at what she does. In my opinion, getting to work with someone who cares as deeply about her patients as [sensitive content hidden] does has been a life-changing experience for me. I would recommend [sensitive content hidden] to anyone who might be seeking help in this way.

Cons

I cant think of a single thing about this service that I would change.

LYNN
Overall rating
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Yearly health visit.

Reviewed on 2024/04/19

It was a pleasant experience, nurse was nice, receptive and easy to work with.

It was a pleasant experience, nurse was nice, receptive and easy to work with.

Pros

Easy to use, lady I worked with was very easy to talk with, she was quite pleasant, and laughed at some of my silliness.

Cons

I have no earthly idea what this is going to cost. It was a requirement by my new insurance, Wellcare. I know absolutely nothing about Wellcare, but it was recommended by an insurance agent, Becky, over the phone. So my biggest complaint is I don't know what the hell this was for except a yearly checkup, I have no idea what it is going to cost or who is going to pay for it. No one prepared me for working with Wellcare.

Allen
Overall rating
  • Industry: Animation
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wisdom and experience = healing

Reviewed on 2024/03/16

I truly appreciate having a therapist as good as [sensitive content hidden]. She is one in a...

I truly appreciate having a therapist as good as [sensitive content hidden]. She is one in a million and you should be proud to have her on your team.

Pros

[sensitive content hidden], my therapist, is the most depthful and knowledgeable therapist that I have ever worked with. Her guidance and insight have been key to my healing progress. She can zero right in on the matters at hand and provide useful actions to take. Her sole interest is to make the healing permanent, not to keep a perpetual client.

Cons

So far I have no dislikes about the service. Maybe that the sessions are conducted via video rather than in person. I’m not sure if a layer of connection is lost by the remote nature of the process.

Jami
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Convenient and professional

Reviewed on 2024/05/13

I love it. [sensitive content hidden] are wonderful! Both are thorough and seem to truly care and...

I love it. [sensitive content hidden] are wonderful! Both are thorough and seem to truly care and want the best for their patient.

Pros

Convenient, thorough and professional. They all seem to truly care about their patient's wellbeing.

Cons

There isn't anything I don't like. I have a very demanding job and Mend works best for me.

sandra
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Quick, helpful and compassionate

Reviewed on 2024/09/16

they are consistent in their way of taking care of me, never brash or unkind. each link in the...

they are consistent in their way of taking care of me, never brash or unkind. each link in the chain knows their purpose and works hard to make me feel comfortable with my visit.

Pros

i thought they were quick
helpful
compassionate

Cons

none

Christina
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Excellent Customer Care

Reviewed on 2024/11/16

The overall customer care and ease of usage was great.

The overall customer care and ease of usage was great.

Pros

I like the personal care from the professional.

Cons

I did not have a problem with anything concerning the visit.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy to register

Reviewed on 2023/12/19

Pros

Scheduling telemedicine was easy and the video conference went well.

Cons

There wasn’t anything I didn’t like about mend.

Norman
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

1st Session

Reviewed on 2024/11/05

Great so far. Just the beginning. I gave [sensitive content hidden] a lot of background about what...

Great so far. Just the beginning. I gave [sensitive content hidden] a lot of background about what I am trying to resolve and the future outcome.

Pros

So far so good! 1st session. Easy to sign on and the same time next week which is great for my schedule and convenient.

Cons

Nothing so far about what we spoke about tonight. Next week we can ask more questions of each other on how this works and see some solid results.