WorkPal

4.7 (60)
Write a Review!
Mobile workforce management for field service operations

Overall rating

4.7 /5
(60)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.7/5

98%
recommended this app
Sort by

60 Reviews

Jordan
Jordan
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Paperless, Quick and Efficient

Reviewed on 2022/11/16

Pros

A few years down the line we will have our full service and works history documented and stored to refer to without having a large amount of physical paper stored in our office taking up space and being hard to navigate. New staff will need less instruction on finding these and reports arrive instantly.

Cons

Could possibly be more easily customisable in what you provide to the customer.

Alternatives Considered

BigChange

Reasons for Switching to WorkPal

Workpal was referred to us by our phone providers, upon the initial demonstrations the WP staff were very helpful through the process and the price was reasonable.
Melanie
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

System use

Reviewed on 2024/06/13

10/10 star service happy with everything

10/10 star service happy with everything

Pros

Staff were friendly and helpful and in depth with training

Cons

not an option as yet for adding material invoices

Mark
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

System Hygienics Limited

Reviewed on 2021/06/17

Really sped up our service to our customer and manages our engineers

Really sped up our service to our customer and manages our engineers

Pros

The asset system which we use extensively

Cons

How inflexible it is. It is really difficult to get developers to modify the system how we would really like to use it

Alternatives Considered

BigChange

Reasons for Switching to WorkPal

Asset system
Marta
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Just starting our journey

Reviewed on 2023/07/25

So far from administrative point of view it's great and easy to use.

So far from administrative point of view it's great and easy to use.

Pros

The most important function for us when looking for new software was the ability to use mobile for engineers to complete paperwork and having the option of keeping costs of jobs in one place to allow producing reports.

Cons

I haven't got 1 think I dislike about it yet.

Alternatives Considered

Microsoft Dynamics 365 Customer Voice

Reasons for Choosing WorkPal

Motivity was only good for the paperwork side of things nothing more.

Switched From

Motivity

Reasons for Switching to WorkPal

Mainly costs and quick turnaround with implementation.

Response from WorkPal

Hi Marta,

Thank you for the great review and choosing WorkPal.

Brandon
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

National Electrical Contractor - Workpal

Reviewed on 2024/04/08

Pros

The entire experience from the outset with [sensitive content hidden] and the team at Workpal has been great. Detailed demo’s and explanation.
The implementation with [sensitive content hidden] was just as good and they worked closely with us to tailor the system to our needs as much as it allowed.
This was a massive change for us and trying to get a team of 20+ engineers moved across to the new app was a challenge and presented its issues, but again, the Workpal team were on hand every step of the way.
The level of control and functions available within the app is really useful, and the way you can set it up to send the office team and clients real time updates is invaluable to us. Really impressive system.

Cons

The impact of implementing Workpal has been great for our business, so it’s honestly difficult to find one.

Response from WorkPal

Thank you Brandon for taking time to review WorkPal. We are delighted to be part of your journey.

Olivia
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Workpal Review

Reviewed on 2024/03/15

Enjoyed it from day dot! Would recommend!

Enjoyed it from day dot! Would recommend!

Pros

Its easy once you know your way around. Quick and simple when organising our engineers weeks.

Cons

Sometimes WorkPal Mobile Phone access isn't as good as what the desktop can be. Our engineers struggle with it sometimes due to jobs not loading.

Response from WorkPal

Hi Olivia,

Thank you for taking time to leave your kind review of WorkPal. Please feel free to contact our support team at any stage if you need help or want to check your teams experience on the mobile app. We will happily review what is happening and keep in touch with you to find a solution.

Amy
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent and Easy to use.

Reviewed on 2024/09/27

Pros

The software is incredibly easy to use, importing data can be done in bulk therefore it speeds up the process. If you have an issue your consultant gets back to you straight away and always ready to help and advise.

Cons

Some of the terminology is something we have never used as a company so getting our heads around that to start with.

Roisin
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

.....the only Pal you need.

Reviewed on 2023/06/29

I'd be lost without it, it has stopped the constant over load of paperwork coming into the office...

I'd be lost without it, it has stopped the constant over load of paperwork coming into the office which in turns promotes a greener environment. there are limitations with Workpal but where there has ever been an issue, the support team are quick to sort it out and offer a work around. It makes my life so much easier.

Pros

Easy instant access to engineers workloads

Cons

That you can't allocate the same licence to a specific person who use both mobile and desktop.

George
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Workpal has improved our communications and effectiveness

Reviewed on 2024/03/07

Pros

The effectiveness of job tracking & scheduling, quotations are seamless.

Cons

The ability to schedule multiple dates for 1 job, in different time periods.

Response from WorkPal

Thank you George, for the great review.

Matt
Overall rating
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review TFCL

Reviewed on 2024/04/24

Pros

User Interface, form builder, FE codes..

Cons

Some things are not achievable due to developments being company/user wide

Martin
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Workpal - a good product

Reviewed on 2023/06/23

The were a very friendly team that were always happy to help.

The were a very friendly team that were always happy to help.

Pros

I found that the setup and cost was very good, and the team were very friendly. It has so many features, and it can be customized to suit your needs. Also the interface is very simple to use.

Cons

I would like it to be a bit clearer on the scheduling view, so I could block out peoples days with clearer view of all of there jobs

Daniel John
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software, highly recommend

Reviewed on 2023/07/25

Workpal have been great, from the training to the on going support

Workpal have been great, from the training to the on going support

Pros

How easy it is for our engineers to use on the road

Cons

wont synch with my accounts software, but to be fair not many systems do

Response from WorkPal

Hi Daniel,

Thank you for the kind review.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Pleased

Reviewed on 2023/06/01

Lovely staff who are always there to help, the system is easy to use, no complaints.

Lovely staff who are always there to help, the system is easy to use, no complaints.

Pros

The ease of use and being able to access all information we need

Cons

The training we received was quite basic so it has been a lot of using and learning ourselves but once you know how to use it, it is a great platform.

Jordan
Overall rating
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Workpal review

Reviewed on 2023/07/26

Pros

Being able to log jobs for members of staff

Cons

jobs not syncing to mobile devices for members of staff

Response from WorkPal

Hi Jordan,

Thank you for your review. Our support team are here to help with any challenges you or your team encounter whilst using WorkPal.

Carly
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

6 month review

Reviewed on 2023/07/26

Good

Good

Pros

It’s good that everything is to hand and can be easily found. The staff are very helpful. It can amended to suit most things within our business.

Cons

It’s difficult at times when there is no access to internet, working out on sites can be tricky on occasions.Our account software package doesn’t fit with it unless you have the most expensive package for the corporate companies.Consideration should be taken on board for the smaller customers and you might find that your working class people who are self employed might use it more.

Leanne
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer Care

Reviewed on 2023/05/24

Workpal has a lot of plus points that have enhanced our business, The job reports are great and...

Workpal has a lot of plus points that have enhanced our business, The job reports are great and look so professional. The option to do quotes is fantastic and these also look professional.

Pros

I love the fact that we can get our job reports sent straight to us once the job is completed. This is a massive plus point for us as we attend numerous customer care jobs a day.

Cons

I don't like the fact you can't see all your daily jobs on a calendar without giving the jobs an allotted time slot.

Andy
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jobs

Reviewed on 2023/07/25

So far so good

So far so good

Pros

Scheduling jobs and been able to send work to engineers

Cons

i cant invoice customers with cis and withholding tax together

Eden
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great User Friendly experience

Reviewed on 2023/06/01

Pros

I love how easy to use and get your head around it is. Everyone in the company has managed to navigate their way around it effectively.

Cons

Nothing, it works perfectly to achieve what we are aiming for!

Luke
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product Thats Changed The Way We Work For The Better

Reviewed on 2023/01/29

We have had a great experience from the first day and the customer support has always been...

We have had a great experience from the first day and the customer support has always been fantastic.

Pros

Workpal had a very straight forward on boarding process that allowed us to set up the platform to how we wanted it to work while still giving us the ability to change specific features as we learned more about it. Workpal easily allows us to manage a large volume of clients across many sites and track historic installations, upcoming jobs and service requirements. Customers have also been very positive about the auto generated job sheets upon job completion meaning they have all the details ASAP for works carried out on their machines. Its really easy to create and allocate jobs while managing our workforce depending on location which again saves time and money across the board.

Cons

It would be nice to see a stock management element within WorkPal so this wouldnt have to be stored on a separate platform. Also, perhaps a 'subcontractor' licence where they are paid per job?

Ross
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Industry leading Field management system

Reviewed on 2022/11/07

Overall experience with WorkPal has been amazing since we started and long may it continue,...

Overall experience with WorkPal has been amazing since we started and long may it continue, excellent support team and the best system on the market

Pros

With our work heavily concentrated inside London, it is crucial to provide our engineers with the most efficient routes to get them from job to job to avoid stand still traffic and stay on course to hit client provided SLA'sHaving instant access to sleekly designed job report cards we can provide all of our clients with precise, real time updates which has improved our already strong customer satisfaction scores

Cons

Intergration with WAZE navigation would be useful as some of our engineers choose to use this satnav system

Alternatives Considered

BigChange

Reasons for Choosing WorkPal

The two businesses could not find any synergy and it was not working for us.

Switched From

Solarvista

Reasons for Switching to WorkPal

Work pal presentation, delivery of work flow jut worked so well for me, the team were friendly and precise with their information. The system is brilliant and has reinvented our business
Caroline
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Really Useful Product

Reviewed on 2021/08/12

I am a desktop user and a mobile user and I find it a great product. One of our contractors ...

I am a desktop user and a mobile user and I find it a great product. One of our contractors correct model of couldn't update his app for a long time. It would have been really helpful if someone from Workpal had resolved this issue. I am sure they could have resolved it much quicker than us. I have limited time to spend trying to find out why he was unable to update his app. I think this would have given better customer service.

Pros

It is very simple to use and I am no IT wizard.

Cons

This is the only system like this I have ever used so I have nothing to compare it to.

Kevin
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for asset management

Reviewed on 2021/07/01

Workpal have been great. They have been following up with us to make sure we are happy. They are...

Workpal have been great. They have been following up with us to make sure we are happy. They are offering options to help with any issues we have. I regularly get a call or email to see how everything is going.

Pros

Workpal can fit their software to suit you. They can turn on and off features to keep Workpal as simple and straightforward as you need it. They can make the forms to suit you and their form controls are very good. Their developers are very obliging and very inventive at setting uo the system to suit what you need

Cons

We couldn't have a test run with the software before setting up everything. If potential users could trial the software with basic forms I think it would make implentation much easier and give clients a better insight into what to expect.

Alternatives Considered

eMaint CMMS

Reasons for Choosing WorkPal

Workpal had asset management and imanage didn't. Workpal was a superior set up.

Reasons for Switching to WorkPal

We initially signed up for emaint and they had promised us features that they could not deliver. We had to pull the plug half way through implementation.
Susan
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Suggested changes for easy of customer use functionality

Reviewed on 2021/06/08

Overall quite positive once the correct people got involved. It is still light years behibd some of...

Overall quite positive once the correct people got involved. It is still light years behibd some of the other software providers especially when it comes to ease of reporting and confidence in the data and also there are some issues with the front end in terms of the data views that need rectifying. A dashboard is also necessary and not available.

Pros

The features and suggested ease of reporting was a key feature when deciding to purchase, Unfortunately some of the items that we stressed where critical and needed to be included in the jobs page are not possible- overall the software is nice to use but there are too many areas that are not linked in teh backend meaning that you have to duplicate information quite often and also cause confusion. Also the sync feature does not always work.

Cons

We struggled enormously to get the deployment team to understand our needs and then found out what we needed and had been sold could not be done. Problem reporting--the onus is on the customer to prove the application is not working.

Alternatives Considered

BigChange

Reasons for Choosing WorkPal

Needed a scalable solution and the choice was between workpal and bigchange

Reasons for Switching to WorkPal

Was informed that it could be deployed faster and could do everything we needed and was easily customisable which turned out not to be the case.
Joanne
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Job Management

Reviewed on 2021/10/11

Very pleased with what we can achieve with the Workpal system. It is regarded highly with both the...

Very pleased with what we can achieve with the Workpal system. It is regarded highly with both the mobile and the desktop users.

Pros

Our customers are very happy with the quality of the job cards produced.
Ability to see the progress of jobs by engineers on site as they are happening.

Cons

Sometimes there are issues connecting but these can be due to updates not being completed.

Karolina
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

WorkPal Review

Reviewed on 2022/11/16

Overall, it is a good job management software that gives you an ability to track jobs in real time.

Overall, it is a good job management software that gives you an ability to track jobs in real time.

Pros

From the administrator point of view, it was quite easy to learn how to use this software. The ability to track jobs from start to finish in the real time is a big pro. Operatives are able to upload notes and pictures as well as collect signatures from customers.

Cons

We had to find ways to work round some of the limitations of the software i.e., we were looking at the specific report to be generated automatically but at the moment we still have to manually put it together.Adding additional, customized forms and reports can be quite expensive.

Alternatives Considered

Simpro