Productboard Reviews

A place to put all the feedback where it won't get lost and forgotten since it can be linked to specific features and used to inform planning.

Nothing major. There are features we'd appreciate in future like objectives on timelines, user story mapping, etc but they're not vital.

Linking user insights to feature development; Making insights available to developers, designers and others that are working on a feature; Communicating the roadmap with users; Collecting insights from portal as well as other channels in one place."

It still lacks multi-language support (any other language than English) and the ability to directly interact with user insights.

Ability to create a home for product feedback

Ability to organise feedback against the product's hierarchy, which then completely objectifies what to build next -> productboard is the only product that can do this

Creating a publicly available portal

You can't automatically link your userbase and their orgs, meaning that you have to manually create a new organisation each time you receive feedback from a new company

The roadmapping section hasn't been great (no gantt view), however, it's about to be released

There is no better way to record your feedback and, more importantly, link your feedback to a feature that a user has asked for.

Also: the ability to strategically view all features is amazing.

There is no way to record conversations (actual audio) and save it.

Some of the filters are slightly confusing.

Productboard has all the features you'd need for product management and those features can even act as a guide as to how you should be managing your product. It is also flexible enough to adjust to your workflow. I also like the ability to share features and get feedback internally and externally. The Gif feature is also really cool.

I wish there could be limited maker access since I have junior pms and product analyst that supports feature spec'ing but they don't own the process and it would not be a full-time job for them.

The fact that you can collect ideas directly from users and team members outside of the product team, and organize and follow up with all that feedback. As a B2C company, ideas come from everywhere and people always have ideas for new features and want to make sure they're heard!

There are SO MANY features and the ability to basically customize any of them, it can be a bit overwhelming to get started. The onboarding tutorial was pretty long in order to cover all the features, and at the end I wasn't quite sure how I needed to configure things to best suit my needs. Once I dove in, it's become essential however!

I love being able to see accurate customer data in relation to feature requests.

The flow from feature list to roadmap is clunky

Easy to use, user compatible and understandible.

No such cons are there to mention. Overall good product.

Capturing feedback from external sources, prioritisation against company goals & objectives

Unfortunately, there is almost no reporting available. So although I can prioritise against company objectives, it is nearly impossible to report back on how much time and resource is allocated. I don't know how long features take to get released. Or to move from Long-term to short-term etc. I can't therefore set any metrics around speed of development, and can't report back to the board on where resources are being allocated. This makes the product useful for only half of my role.

The best feature to call out is the flexibility and robust capabilities provided for being able to quantitatively prioritize the features.

Of all the features, the least useful so far has been the road mapping capabilities. It's been challenging for us to shape our features and various data elements in a way that easily allows us to generate Roadmaps for our various audiences.

It's a very easy to use product while still providing very robust functionality

There have been some features that we've missed and some integrations that would help a lot with our specific workflow, like with Asana, for example.

Very visual, it's easy to understand how to use the tool and also to absorb what you are seeing as a user if the tasks are already organized.

Takes some time to understand how to handle all the options, the organization of the tasks is quite easy but the other options are a little bit counter-intuitive.

The Insights section is the most efficient tool I have found for parsing feedback from all of the sources we have. From in-app feedback, internal feedback, to customer interviews, and field observation notes, we can capture it all in one place and take out actionable insights. We use this to build a case for evidence based product decisions that come from the voice of the customer.

We have a lot of data about our sources in SalesForce that we would like to use to help evaluate the feedback. We want to make sure that other attributes like Customer Success Score, NPS, and ARR are taken into account when weighing feature priority. A SalesForce integration would make that part of the app much more valuable.

helps with roadmapping and input management. Help me organize, explain my priorities, and share internally.
They are also an example of how product mgmt should be - from new features, communication of value, ux and more

Slightly hard to get started. Might create duplications with Jira and other tool. Great for PMs but not always for the rest of the team

- Sleek UI
- Easy to use features and functionalities
- Like that features export directly to a roadmap
- Portal submission allows internal and external users to easily submit feedback

- There is some redundancy of the way a feature can be "scored"
- Wish there were more integrations (with Jira, Phabricator, etc)

It is the best system of record for PM related information and to build a process in.

A great way to ensure all stakeholder feedback is captured & organized. Then primary source information can be linked to as many ideas (features, stories etc.) as desired and they can be prioritized very powerfully.

Enables stakeholder communication at scale effectively.

Let's me do almost everything I want, in the way I want to.

It perhaps has too many features and options! The responsibility is on the user to not over-complicate the implementation. It's best for folks who are comfortable with a good degree of information.

They nailed it out of the part when designing the process that this software facilitates. It helps you fight through the noise and helps you aggregates and sort through feedback in a way that is friendly and very human centered. Productboard is simple and straight forward and has all of the major needs for a product manager: Feedback and note aggregation, prioritization and planning, and customer communication.

There are a few UI quirks that they still need to work on, but honestly they nail the general concept so well. With any tool like this, it takes a lot of time to input data to get started, but there is nothing they could do about that.

Very easy to use and a great place to collaborate!
Support many different views.

The insights portal is a little sub-par and could be made more intuitive.

It was not until we started utilizing Productboard that we were able to visually see our Product Roadmap come to life. We were previously attempting to see this through JIRA, but prefer the customization of Productboard much more.

So far, we have yet to find any major gripes. My only request so far has been the ability to adjust timeframes for Sub-Features.

While I am not a project manager, I have used many different solutions similar to Productboard and wow this is easy.

No complaints on the product side. I have had some trouble linking Salesforce accounts... but isn't that the issue with everything Salesforce integrates with (Salesforce is just overly complicated).