MaritzCX Reviews

MaritzCX

Customer experience management with data collection & reports

4/5 (2 reviews)
Stavros D.

MaritzCX is a great CFM/EFM/CX partner!

Used Daily for 2+ years
Reviewed on 2018/08/29
Review Source: Capterra

TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Pros

MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sharon B.

Good if it is all you have

Used Weekly for 2+ years
Reviewed on 2019/03/21
Review Source: Capterra

Pros

This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Cons

There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.

Rating breakdown

Ease of Use

Likelihood to recommend

3.0/10