JobBOSS² Reviews
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891 Reviews
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent system
Reviewed on 2020/03/09
Excellent!
Excellent!
Pros
We are a small manufacturing facility - but small does not mean we don't need the same data as the "bigs". E2 in it's old form was terrific - however the cloud based version is superior! Functionality - ease of reports, working with other platforms....we can't say enough!
We are now working on customizing some reports and I can't wait til they are part of our daily work!
Great software, great people, great value!
Cons
IF we can't figure out a custom report and need some form changes...it has taken longer than we like - however....that is the only downside thus far!
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Steve Cate
Reviewed on 2021/02/22
We can quote jobs so fast with E2 it has become the way we control the pace of our business. If we...
We can quote jobs so fast with E2 it has become the way we control the pace of our business. If we want to be busier we submit a quote within hours of the RFQ. If we are too busy we take longer to submit quotes. It also helps a lot with scheduling but scheduling is the most difficult function to use.
Pros
Ease of use and good tech support. Very similar to quickbooks
Cons
When allocating stock to jobs, unless it was purchased specifically for that job, it is a bit cumbersome so we had a custom report written to allow the tag number of the inventory to be scanned.
Reasons for Choosing JobBOSS²
JobBOss tech support was terrible and they were very expensive to add data collection modules.Reasons for Switching to JobBOSS²
Tech support's demo of the product- Industry: Semiconductors
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
ECI Jobbos Software is Non Intuitive and non flexible, and the Trap you into a year contract
Reviewed on 2022/03/31
The software is probably the most poorly developed and an un-useful software that I have ever...
The software is probably the most poorly developed and an un-useful software that I have ever experienced. The product was complete and absolute garbage. I should have fire the employee who spec'd it in.
The implementation in trying to get the software to do what we wanted was a nightmare, so after 9 months of trying to "tweak" the system to do what we wanted, and another 2 months of just trying to live with what we bought, I decided to cut our losses. And then less than 10 days prior subscribing to the software for a year, I received an email telling me that my license key would be expiring, from which I was able to deduce and then confrim after contacting customer service, that we were on an annual contract.
And then without any call back number or anything I received an email telling me that I was required to cancel the contract 30 days prior to the "renewal", and therefore I could not cancel the annual renewal. (note I was paying monthly and frankly had no idea that this was an annual contract) Nonetheless I did contact them prior to the renewal once I figured out what they were pulling. For clarification, the email I received 10 days prior to the "renewal" did not reference "Renewal" or annual contract and it was sent to me 10 days prior so according the 30 day notice requirement, it was already to late as it were.
Pros
Absolutely Nothing. There was nothing that we liked about the software
Cons
The Description field for parts is limited to 30 characters. The database does not include a vendor/manufacturing part number field as a standard filed and you have to do workaround to get it to show on your purchase order. The software is completely non-intuitive, is extremely cumbersome and non-flexible and then they nickel and dime for every single change. The implementation phase was a total joke where after 9 months it still was not doing what we need it to do.. And then they to not make it clear that it is an annual subscription and that you need to provide a 30 day notice prior to renewal which they do not even inform you that it is a renewal. They simply tell you a few days ahead of time that you need to upload a license key.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Inventory Control - Spot On
Reviewed on 2024/08/14
In the 8 months of using JobBoss, there was a certain learning curve as with all new software,...
In the 8 months of using JobBoss, there was a certain learning curve as with all new software, learning how tasks are stacked to certain functionalities. Once that is learned, you can easily find what it is you are looking for.
Pros
The detailed control of purchases based on past purchases/cost/vendor to have it flow back into the job bidding process to insure we are keeping on top of making sure we properly bid on work.
Making purchases based on specific job requirements/needs is paramount to minimizing overhead that might get stuck in "stock" and left as an unknown costing thousands in underutilized inventory dollars.
Cons
The difficulty in finding and/or tagging documents to certain jobs that might help the manufacturing process. This might be based on how your company uses related drawings or details for bids that might be won.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Comprehensive Solution for Streamlining Business Processes
Reviewed on 2023/01/25
Overall, JobBOSS² is an excellent software solution for streamlining and automating business...
Overall, JobBOSS² is an excellent software solution for streamlining and automating business processes. It is intuitive and user-friendly, with a wide range of features to help businesses succeed. The customer support team is also helpful and always available when needed. The only downside is the higher cost associated with using the software.
Pros
JobBOSS² is an incredibly comprehensive and user-friendly software solution for streamlining and automating business processes. It offers a wide range of features such as collaboration tools, scheduling, accounting, and analytics. The user interface is intuitive, making it easy to learn and use. The customer support team is also excellent and always available to help when needed.
Cons
Although JobBOSS² is a great tool overall, there are some minor issues with the software that can be frustrating. For example, some of the features can be difficult to access and the user manual isn't always clear. In addition, the licensing costs can be expensive for smaller businesses.
Response from ECI Software Solutions
Thank you for your thorough feedback! I'm glad that you think JobBOSS² is user-friendly and great for automating your business.
Thank you for also sharing that the user manual could be clearer and giving us insight into our pricing. I'd love to hear more from you. Please email me at [email protected].
Thanks,
Fengning Yu
JobBOSS² Product Marketer
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Users since 2005
Reviewed on 2019/08/15
My overall experience has been very good with all E2 aspects, my concerns have always been handled...
My overall experience has been very good with all E2 aspects, my concerns have always been handled professionally and quickly. They have been able to modify or create a new program I have requested in a timely efficient manner.
Pros
I like everything about this software. We have two sites, although we are considered Aerosafe Companies we are in fact two separate companies with their own receivables and payable. I like that I can switch back and forth with ease. I use the accounting modules mostly which are wonderful, I have never had a problem with them. I also use the Purchasing module as I order tooling, material, supplies etc., The Inventory module is great allowing me to allocate all items to a GL code I have set up.
Cons
There are no cons as far as I am concerned and would recommend it to anyone. I have done so on more than one occasion.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gem-Trim of Houma, LLC (Manufacturer of Control Valve Parts)
Reviewed on 2020/03/05
Our experience has been excellent.
Our experience has been excellent.
Pros
Gem-Trim is a small manufacturing company of control valve parts. The E2 Shop System fit our company perfectly with the three modules we needed (Manufacturing, Financial, Quality). E2 is not a multi layered system like some of the other systems we looked at. Gem-Trim uses all three modules to a high degree and the three modules compliment each other and provides management to a vast amount of information. The E2 System is an extremely user friendly product but still gives a small company the big company profile.
Cons
There were some minor obstacles in the program we had to overcome and adjust to, but the support from the E2 staff was a tremendous help and assisted us through those situations.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Option for Small Manufacturing Business
Reviewed on 2019/09/11
Pros
E2 Shop is very user friendly! It is easy to navigate and easy to understand.
E2 Shop has the best customer service we have experienced and has a wonderful online discussion board and help documents to help along the way.
Cons
We have experienced a good amount of "glitches" and software "hang-ups" that require a system repair which we were advised to do every 2 weeks. (All have proven to be software related).
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Functional Product - Intermittent SupPOORt
Reviewed on 2024/01/08
Took several years to get it perform as an accurate ERP.
Took several years to get it perform as an accurate ERP.
Pros
Ability to add and adjust as the business grows
Cons
Support and set up is painful and stressful
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Okay, if you dont make mistakes.
Reviewed on 2024/10/01
Pros
Stock list was easy to use, and packing slips were easy to make
Cons
One spelling mistake on the stock list and it put in another category that you didnt know was there
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
ERP to Production
Reviewed on 2022/09/26
the software can work fine, but you need to get help to make the upgrades and keep the new versions...
the software can work fine, but you need to get help to make the upgrades and keep the new versions working. the acount person gives a great help to keep the relationships.
Pros
The software can handle all the process in your facilities from sales to delivery to the customer.
form SO to the customer, pass throug jobs (WO) and invoices to delivery product. it handle fine partial delivery so it can be accurate all invoices.
Cons
once you have all modules set up. it can work. but you need to get assistance from an partner to get all the information and help to set up all the process. it can't be set by yourself.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything you ever NEEDED to know
Reviewed on 2019/08/28
E2 manages ALL your data from your shop floor through your bookkeeping. The reports have always...
E2 manages ALL your data from your shop floor through your bookkeeping. The reports have always been the best selling point. Even sorting data becomes easy with the various export methods. You can quickly transfer the report dat to say excell and then again manipulate and massage as need for even more insight. I have always (and will continue to) recommend this sofware to other owners.
Pros
This software has the ability to organize your business workings into manageable reports. Reports that you can tailor to you specific needs. The more you follow the simple rules of E2, the more benefits it can deliver. In my own business no two jobs are alike and no procedures for the jobs are identical yet E2 understands this principle and manages to sort data in such a clear manner as to help you with decisions going forward on all future work. I cannot give a higher recommendation on any other similar system.
Cons
1.) I wish I could control the "Markup Pct." column in the General Tab when entering parts. I feel this item should have strict control - administrator only! Any of my people entering a part has the ability to change this percentage at will. Many an argument has resulted from my becoming aware of someone making an adjustment to this column, I wish I could lock it!
2.) When processing a return, it writes back to the original Order and amends it. Now the "Order Total" changes. It should not change. The order total should still match the customer P.O. total. The simple code should be that the (Qty Ordered) X (Unit Price) goes to make up the (Order Total) UNLESS there is something in the 'Master Job Number' column. In this manner the customers P.O. amount would still match up to the Order Total
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
We've had this for 7 years and the more we utilize it the more problems it has
Reviewed on 2017/08/15
Pros
This program is very basic so if you learn how to use one part of the system you can learn how to use the other parts of the system because they all look the same
Cons
This software does not allow for any changes to be made, and if you want to make a change you have to pay hundreds of dollars to do so. It is very set in the way it was build and you cannot change anything to make it easier for your company. First the shop floor doesnt account for scraps, they assume you will remake them so if you have any scraps and want to throw them out and move on to the next step of production then it wont count that step as being done. Then the accounting is put into many steps and the system gets easily overcrowded. the general ledger is done in too many steps to be accurate. The system will not work for orders of more than one line because if you want to unprocess an order in a second line after the first one was shipped, you cannot. Youre stuck with this floating error in your system that you cannot get rid of.
I personally do not recommend this to anyone. The system isnt very helpful, i feel like you could organize your data much better even on excel sheets than this program does. Finally their customer support do not know anything, as an experienced user of this i call them and ask for help with some easier things and they cannot provide me with an adequate answer, then through trial and error on my own part I find what i was looking to accomplish. Overll I am very dissatisfied with this system;the way its run, the way its reports are made, and how easy it is to create errors but its nearly impossible and in some cases impossible to correct them.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2013/04/02
We are a custom fabricator of precision metal parts and assemblies. We are very diverse in our...
We are a custom fabricator of precision metal parts and assemblies. We are very diverse in our customer market base, each of which has their particular needs and associated challenges. We started out several years ago using Excel spreadsheets for quoting that became increasingly complex and customized. The maintenance aspect of the quotes and quoting process became very convoluted and messy. The biggest problem with a Microsoft product system was the ability for any user to accidentally make changes to the quoting sheet for one particular customer and that calculation would carry over to other quotes. We knew that we needed to improve the process of quoting and tracking time associated with each project. In addition, we wanted to add BOM and stock tracking capabilities, so we began to look at all of the options available. We researched JobBoss, Citrux, Syspro, Intuit and Microsoft Dynamics. Each of the software platforms had pros and cons. For us, the determining factors were price per function and the feature set offerings that were specifically designed for manufacturing. We did not want to custom tailor a software package for our shop. We wanted a software that was already set up for the way we do business, all we had to do was populate the fields and learn the basic functions.
Overall, E2 has been a good decision for our company. It has allowed us to scale up and spend much less time tracking order status, employee and machine utilization and keeping track of BOMs without the use of Excel spreadsheets, which we used to use for everything. Excel was a good starting tool for us, but was not sustainable as we have grown. We are much leaner now than before and I feel that we are able to generate and evaluate useful BI data for evaluation. We like having the ability to know the time it takes us to process a particular job through the shop, and the ability for administrative employees to be able to check the status of a job.
We have recommended E2 to two of our supply chain partners since inception. One of the companies uses it and does well with it. The other company never embraced it and made the commitment to fully transition over to it. The moral of the story: It is a good tool, but it is not a five minute process to transition into it. It requires a champion within your organization that will learn it and be willing to get the data transfer set up so that your company can make a hard-stop transition over to using the system and not look back to your current system. Human nature is to resist change and you will have to manage your staff’s desire to keep using your current system because it’s comfortable and quicker, due to their knowledge of the current system.
We have had a few issues along the way that have been frustrating (probably 5 times in 6 years). On a few occasions we have lost some data and had employees that were unable to input data into the system. We believe that the root cause was the system failing in some way while an employee was logging data. For example, If I am inputting data into an order and there is a fault (for any reason: power dip, hardware on my computer, etc) the E2 system sees this a problem because I was in the main database and when the network connection is re-established. We back up our data daily and can always revert to the previous day’s data. This was a fairly easy fix, but the primary frustration was the lost time determining that the system is no longer recording the data that we put in.
Ratings:
Initial Install and data transfer, 7 (The tool to do this has gotten better since we migrated our data)
Training and support, 9 (Support has been good)
Ease of use and how easy to work with, ( Initially, 7. Now that we are comfortable with it, 9)
Any hiccoughs or glitches, (Yes, but minor, and probably in line with industry standard.)
Accuracy of info generated, 9 (You must ensure that employees are logging into and out of jobs accurately. This takes time, but will become a learned behavior. We have a lady in our office view the employee's log twice per day to ensure that they are logged into a job. If not, then they have to explain why)
We would purchase E2 again.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Archaic & Tedious
Reviewed on 2016/12/30
Archaic and Tedious is exactly how I would describe Exact JobBoss. There are significant limitation...
Archaic and Tedious is exactly how I would describe Exact JobBoss. There are significant limitations in the software to consider up front. Part numbers are limited to 30 Characters. Drawing numbers are limited to 16 characters. General Description field is limited to 30 characters. Their answer to this is to provide an extended description dialog box. But you can not see the value of extended description in any sort of list view, therefore you can not see the complete description of your materials or parts anyplace until you generate quote document, or purchase order document, or a report. The general Description field will clip your description. It will let you enter more than 30 characters. But if you save and exit, then open the same quote it will have clipped the description to 30 characters. The UI is not user-friendly despite other reviews. I seriously doubt they have conducted usability and ergonomics studies with actual customers. It is very easy to get off track and be very disorganized with materials. Where it should have a good predefined material structure. The reporting side is very limited unless you are familiar with programming Crystal reports yourself. If you are building a product structure where multiple components use the same material, there is no way to add the same material to multiple components at once. You can copy material from one component to another, however, you cannot copy just a single material. For example, the component that I am copying from may have 5 materials in it. I have to copy all 5 materials into the target component then delete the materials I don't want in it. Same way with copying routings. A tech support rep argued this with me via email. To convince him I was correct and it was not possible I had to take a video of my screen attempting to copy one material and send that to him. Only then did he come off his position that it was possible. I can not see both the routings of a component and the materials of a component at the same time. They are two separate view windows you have to click back and forth in. Likewise, you cannot see the materials in multiple components at once. You have to click back and forth between the components you are interested in. If they rearranged their UI you could do some of these things, because there is plenty of room on your average size monitor screen. I have a 24" monitor and at a comfortable resolution, JobBoss is really only utilizing about 50% of my display space with actual pertinent information and controls. It's very easy to accidentally delete things and there are not many places where you can Undo, so if you accidentally delete something you are SOL. There is no way to add additional custom properties to a component. For example, I can not have Customer Part # and Our Part#. There are unforeseen nuances as well with formatting as well. If you enter a value in Vendor Reference field or Detail Number, then it overwrites the space for Extended Description on our Purchase Orders with Vendor Reference or Detail Number instead. You can not delete a material that has been used in a job. Unfortunately, we have a terrible material database with poorly named materials. We would like to replace the badly named materials with new materials that make more sense. But there is no good way to do this. Once a material has been used, closed, or scheduled it can not be deleted. It can only be inactivated. But what I want to do is replace it completely. Now they will say that they have a replace functionality, but it is really a rename functionality. But you can only rename one material at a time. So it's not really a replace function. Lastly, if you have limited seats you can set a user sign out after a period of time. However, I have found that if you walk away and have not saved your quote or job and it auto signs you out, it DOES NOT always save it for you. So you may lose work that you have done since last save.
Pros
It has quoting, materials, costing, and scheduling, and job status capabilities.
Cons
Sadly the UI is severely lacking. And it seems not much thought is given to usability and efficiency.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyer Beware
Reviewed on 2021/09/17
To anyone that is thinking about purchasing E2, now known as Shop Tech....BUYER BEWARE
Our company...
To anyone that is thinking about purchasing E2, now known as Shop Tech....BUYER BEWARE
Our company made the decision to purchase E2 in 2018 at a machine show. The sales associates that were demonstrating the software did an amazing job showing off it's operational talents and expertise. The company paid for two of us top management specialists to travel to a training sight where we worked out of a step by step workbook, which began the wasting of monies....But then 1/1/2019 the nightmare began.
The program was not the same as the one purchased by the President of the company. They supplied a brand new version of E2 and told us that it had been a replacement for the one we purchased and the prior was no longer available.. For two years to follow we were nothing but guinea pigs. Our company suffered computer glitches, accounting problems, data loss and production interruption, due to the unready malfunctioning computer software supplied. Numerous hours spent with E2 support, could still not rectify the continuing accounting issues and glitches within the software. Weekly we received updates from E2 tech support to fix problems in their new system. These updates regularly had thousands of changes.
Goodbye Shop Tech... and good riddance!
Pros
The customer service was terrible and we do not have any pros to say about this software.
Cons
We hired a representative from their company to fly out for some help with direct training and accounting fixes. We had to prepay for his services. Upon arrival he informed us that he too was unfamiliar with the accounting portion and couldn't help us much. His services totaled over $6000.00 We finally resorted to paying our CPA office several hours to go through the process with us and balance the books.
In short, $37,000.00 later, not only we would NEVER recommend this product to any sized businesses, but if you're thinking of viewing this product, don't waste your time. They will show you a demo of software that's already setup and operating smoothly, which is NOT what will happen when you implement. As of January 2021 we have since, happily moved on to new software, but recently been forced to pay for the last six months of (non) tech support or risk being sent to Collections from Shop Tech. Classy Shop Tech....very classy.
- Industry: Plastics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Company grows with E2 Software
Reviewed on 2020/07/24
We have been able to utilize the estimating (bill of materials / labor) system to effectively quote...
We have been able to utilize the estimating (bill of materials / labor) system to effectively quote customers. We are able to track sales data, as well as purchasing data to make better business decisions about products and materials. Everything is integrated in the system so we can trace expenses back to the invoice and purchase order, or the sale back to the quote, as well as clearly defined job costing.
Pros
This product is extremely easy to use, and very forgiving of mistakes. Everyone makes mistakes, and E2 makes it possible to catch and correct mistakes, while keeping an audit trail all along. We have had the system for 20 years and our company has been able to grow and use more functions of the software such as quality and scheduling. We had planned a 6 month dual period with our old software but deployment was so seamless that we only ran double for 1 month. Everything is integrated from the initial customer quote through order entry, the invoice, receipts, and the General Ledger. Tech support has been so helpful, and team members are knowledgeable of the job shop business as well as the product!
Cons
The only issue I have struggled with is user access to data. To give a user rights to view certain data, they also are allowed access to edit it. We can work around that with creative report writing. I can think of no other big drawbacks to the system.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
E2 Shop System for a Job Shop
Reviewed on 2016/09/16
This software has all of the features necessary to quote a project, purchase for a project, and...
This software has all of the features necessary to quote a project, purchase for a project, and move the project successfully through the shop from one work station to another, accurately accumulating time as it goes.
It will give you insight into your jobs as to estimated performance versus actual performance, it will give you control over your purchasing and a 30,000ft level view of your work center loading.
Overall, it has the capabilities to meet a wide variety of manufacturing requirements with good reporting, and useful tools
Pros
The software is pretty easy to use. We can usually get new employees up and running fully on the software with only a couple of days of training.
If you implement the time keeping module it allows for excellent review of jobs and verification of timing for your work.
By far the best part of E-2 is the support. They have a wide range of support tools including Webex training's, customer support, and even analysts who can help implement, and improve your software usage.
Cons
Like most software it is built around a model that may not exactly match your business model. In this case the issue is Parts vs. Jobs. Our shop tracks jobs through the shop that are composed of multiple parts. E-2 works best if one part is one job. While it is possible to run multi-part jobs you lose some of the functionality of the software when you do.
The other limitation is eliminating duplicate data. If you have customers, materials or parts that were duplicated, or just plain created incorrectly, it is cumbersome to remove them from the E-2 system.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jobboss2 for Metal Manufacturing
Reviewed on 2024/06/20
We've been using some form of this program the 11yrs I've been with this company. In that time, I...
We've been using some form of this program the 11yrs I've been with this company. In that time, I haven't had any major headaches with this program. The UI seems good. There is room for minor quality of life improvements, but overall I'm satisfied with it. I believe these minor issues can be cleared up with future updates.
Pros
This program allows us to manage our parts, all the way from quoting, to shipping and billing. Once you learn the system, there is a lot of information available that allows you to track, schedule, and make sure your products follow all of your customers requirements. If you fully utilize what's available, you have a lot of information available to you, to make your business efficient and make sure you're making a profit on your parts.
Cons
There is some chunkiness to the program. There are things that take more steps than necessary to find the information you need. There are some things that you can double click, and it redirects you to a different area of the program, which is good. Other things, you not only can't double click on, but it doesn't allow you to copy, necessitating manually writing it down and navigating to the other part of the program. There are a few other features I'd like to see. Things that should be available, but haven't been implemented. I feel all of these issues can be solved with future quality of life updates.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2011/08/17
Forward Technologies is a small Job Shop in Springfield, OH. We specialize in machining plastics. ...
Forward Technologies is a small Job Shop in Springfield, OH. We specialize in machining plastics.
When I started at Forward Tech in 2007 we were using Peachtree software for our accounting system, Excel Spreadsheets for scheduling and quoting and a paper system for purchasing (NO PO’S).
In 2008 we started looking at software systems - my boss is always interested in improvements. That year we added another mill and lathe to the shop and our capacity had increased; handling everything was becoming more difficult. We looked at several systems but E2 just blew them all away. There was no doubt in anyone’s mind – we wanted this system.
Implementation was reasonably easy - we were starting from scratch so we were able to do things exactly the way we wanted. Of course we found out later it wasn’t exactly the way we wanted, but changes were easily made and with experience we are running very smoothly. With time and confidence we have utilized more aspects of the system. At first it was Order Entry-Purchasing- Accounting- then a real push to Time Tracking. We have not implemented scheduling but I see a time in the very near future when we will. Our use of the Quality Module is sporadic – but that is a manpower issue, not a software one.
I cannot say enough about Trisha, our in house rep. During implementation and the year afterward, she was always there to help and in fact still is. She answers emails instantly and I think she might even take some at home because I have received responses late in the evening. Since the addition of Tech View on the website, I can find the answers to some of my questions very quickly without bugging Trisha (I love the info sheets under “Knowledge”). One of the techs is always available; they get back to me quickly and help me fix whatever issue I might have.
How has E2 helped our shop? Since purchasing E2 we have doubled our capacity, hired more machinists, doubled our square footage and tripled our job load. Being able to easily track what is in-house, what is on order, order history, pricing, did we make money, did we lose money, the ability to play with pricing and have an idea of the profitability of the part, the ease of cross-referencing PO’s with invoices – all of these things have made my life so much easier.
As the shop has grown I have been able to keep up- and I think a lot of it is due to E2. I also think that E2 has given us confidence that we are actually making a profit – and with that confidence the knowledge that we can keep growing. We will be adding another Mill this fall.
Have there been difficulties? Of course, there always is with change – but I LOVE this system. If we have experienced resistance, well, that is a part of life. If I have to use a cattle prod on my fellas then I will use a cattle prod, because at the end of the day what I get from E2 is worth it.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
E2 SHOP SYSTEMS HELPED US ADVANCE
Reviewed on 2019/08/26
Overall we are very happy with the way E2 has modernized our shop and helped us grow and advance...
Overall we are very happy with the way E2 has modernized our shop and helped us grow and advance our operation.
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
JobBOSS Works!
Reviewed on 2017/02/21
JobBOSS is an integrated database that connects all our departments and data in one place and keeps...
JobBOSS is an integrated database that connects all our departments and data in one place and keeps our company and employees accountable to a system that provides us with solid and accurate information for daily operation and planning for the future. Although intuitive, JobBOSS is not out-of-the-box, first-day user-ready--so plan ahead and take advantage of the excellent training resources available. JobBOSS Customer Support is top notch. We were already working—but now with a little implementation, JobBOSS is working for us. JobBOSS works—and helps us work smarter!
Pros
I like the way all of the JobBOSS modules are interconnected, sharing data, and referencing all of the modules together. JobBOSS is a well-designed database that allows our company to manage all of our operations in one resource. From scheduling to inventory, to payroll, to bookkeeping, JobBOSS works for us. The Customer Portal is a huge asset, providing video training, online support, support documents, and an experienced and professional staff of Customer Support representatives that have always responded to any software support request within 24 hours--and normally within just a few hours.
Cons
This product has so many elements, that it requires a strong software support person on location. JobBOSS requires much thought and preparation prior to implementation, but a company who does their research and commits to a dedicated effort before launching JobBOSS will quickly reap the rewards for the front-end effort.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Utilities that were provided free of charge now cost thousands of dollars
Reviewed on 2019/03/10
Job costs are obtained sooner.
Job costs are obtained sooner.
Pros
That is syncs with Quickbooks. However, invoices that are generated have incorrect part numbers requiring going back into JobBOSS to obtain the correct part number that goes with the invoice created.
Cons
Support talks to you as if you have a computer science and accounting degree. On a few occasions it was clear that some of the support staff were frustrated with my lack of knowledge regarding technology.
I owned a previous version of JobBOSS and was provided with a utility, free of charge, to recost jobs due to work center rates changing and employee salaries changing. After JobBoss was purchased by it's current owner, and after I upgraded to a newer version of JobBOSS, I no longer can use the recosting utility I was using. In order to be able to recost jobs now, I must purchase the recost utility at the tune of $2,000.00!
The software is not user friendly. You must hire a consultant at $600.00 a pop to get customized reports. If you can't grasp the training in the hour they give you, the cost goes up.
The reports you do generate are very difficult to decipher and confusing.
I have sever buyer's remorse since purchasing this software.
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Necessary tool for manufacturing shop
Reviewed on 2019/03/26
We need a system that could fulfill our shop needs.
E2 Shop System is user-friendly while...
We need a system that could fulfill our shop needs.
E2 Shop System is user-friendly while providing multiple functions to our shop.
it really helps ensuring traceability especially when our shop requires AS9100 standard.
If and when E2 system have some glitches, customer service are always easy to reach and can resolve issues remotely.
Pros
The thing our shop like most about this software is the ease of use.
Unlike other system (such as Oracle), new users can pick up the basic functions within a week, with ease.
For example, a newly hired purchaser can create a PO easily within first couple days. All the PO requirements can be pulled up merely by searching with job number or part number.
This shop system is ideal for shops like us that do not have 3 months training period just for understanding and/or using shop software. This also increase the work efficiency of employees.
Cons
In the summary sections (order summary, purchasing summary, inventory summary), we wish there are more output options we can select. Example a chart that can conclude summary would be a very nice addition.
This can visualize our shop trend and would be a great input to management meetings.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
E2 Team
Reviewed on 2020/10/22
E2 ShopTech has a great team to work with when your troubleshooting. If they can not find the...
E2 ShopTech has a great team to work with when your troubleshooting. If they can not find the answer they will make a copy of your database and find the answer and let you know the results. [SENSITIVE CONTENT HIDDEN] proved this to me on my last ticket sent in. Thank you for all your help troubleshooting the cost report vs the inventory stock amount.
Pros
Easy use for an ERP System. I enjoy all the help and support when I was leaning this software a few years ago. the transition from the old software to the new software was very easy. Your team is very helpful when teaching others how to use the software. The classes are a huge help. Thank you.
Cons
I could see improvement in offering the old live classes in the old E2 software. My old job, I used the old software then transitioned my team to the new we based software. Now, I am back using the old software until I move them to the web based software, and the classes are only in the new web based software, so it is difficult to teach a new team how to use this software when the video's only show the new web based version.