OnPay Reviews

Everything about payroll is a nightmare for any business, but more importantly for small business in America. Since we are working throughout many states and cities across the country, OnPay makes this all so simplistic and easy to maintain compliances.

VVery Poor Customer Service

We are a small business with around ten employees and have found onpay to be an affordable and well designed platform

On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.

The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.

The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.

For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.

Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.

OnPay's system frees up time for us to be able to do our work without a lot of the manual processes of setting up and paying employees and taxes in each state. It is so fast and easy now!

Overall, I'm satisfied with OnPay. I'm still fairly new to the program, so I'm still discovering features and benefits. I'm sure with time, it will become even easier to use.

Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.

I feel like the all inclusiveness of this software makes it easy to use. If I ever get confused, the live chat is always fast and responsive to my needs.

My overall experience is good. The cost and customer support team make it a no brainer.

Very happy! It has been a great experience working with their people and their software!

We've had a great experience using Onpay for our online payroll servicess

OnPay user since 2019. OnPay is exactly the kind of payroll solution I needed to manage my business and keep my payroll organized and in full compliance. It has saved me tremendous amounts of time and effort. Highly recommend to all businesses.

OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process.

They used to be good. I have been them for 3-4 years

Customer service knew what they are doing, there were not glitches, basically hassle free payroll. Starting September or October, we started having issues here and there. First features would get added ( and we start using them ) and then disappear. Taxes are not being filed on time or at all ( I have called them, talked to them on the phone about this multiple times ) . Integrations appear and disappear and i have to keep syncing things. Have to map quickbook chart of accounts again for every payroll item. It's been a NIGHTMARE. It's literally a nightmare. I am looking at other companies and now willing to pay more.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears

We have a collection notice from our state because of these guys. Every time, i message them / email them, either they don't respond or when i talk to them on the phone they act like i am a dumb.

They are terrible.

I am able to pay my contractors via direct deposit and they are able to receive funds within 2 business days. This is a tremendous advantage for my business. I was willing to quit using Intuit which gave me ability to pay my people in 1 business day, but it was worth it for reasons stated below.

Overall experience has been a very positive one. I find the service to be excellent for the cost.

I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it.

Overall experience has been very positive. On the few occasions when I have had to contact customer service , response has been quick and accurate.

I love OnPay and they system, costumer service is all so easy to use and understand.