Medallia Concierge

4.6 (121)
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Text messaging for customer service & team collaboration

Overall rating

4.6 /5
(121)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.6/5

90%
recommended this app
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121 Reviews

Monica
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helping to deliver truly personalized services!

Reviewed on 2019/05/21

We were searching for an easy way to provide another meaningful touch point on our customer service...

We were searching for an easy way to provide another meaningful touch point on our customer service delivery. This app has enabled us to provide truly personalized information in a form that our customers seem to love.

Pros

We have been using Zingle for a few months, and the feedback from our customers has been wonderful. It allows us to reach our customers in a format that is easy for people who are constantly on the go. It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers.

Cons

We haven't found anything about Zingle that we don't' like yet!

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Always helpful

Reviewed on 2019/02/12

My company was trying to send Zingles to all in house guests to let them know about events and...

My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this! It was that easy! Thank you for making it so simple!!!

Pros

In house messaging was a breeze!!! With just typing in new messages with the word in it allowed me to message all our in house guest at one time!

Cons

There was nothing I didn’t like! The program was very easy

Robin
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Frustrating product and awful customer service

Reviewed on 2019/07/29

Their insistence on us paying for the full year up front should have been a warning. Their service...

Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches

Pros

At this point, there isn't much to like about Zingle.

Cons

The customer service was awful plus there are lots of glitches with the software.

Heather
Heather
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Beyond expectations. Innovative, responsive and open to new ideas.

Reviewed on 2017/05/03

Customer retention, improved customer service, brand awareness and ability to communicate with...

Customer retention, improved customer service, brand awareness and ability to communicate with staff in a quick and efficient manner.

Pros

The ability to customize the software to our unique business model. The Zingle team has been easy to work with and they share our enthusiasm and excitement for growth.

Cons

In ability to create or edit the scheduled automations. There have been a few service hiccups since our launch.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfaction

Reviewed on 2019/02/12

Overall it is the best software I have used for texting, managing clients request and fast service!

Overall it is the best software I have used for texting, managing clients request and fast service!

Pros

It is all we need to text, follow our clients request. Very easy to manage.

Cons

Cant send a large text in 2 or 3 messages automatically.

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome

Reviewed on 2018/05/05

Pros

Great way to get quick responses and really easy to use! I love everything about Zingle! I'm very impressed with the latest version.

Cons

I don't have anything negative to say about this program !

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great program to conduct business

Reviewed on 2019/02/12

Overall, I like it very much :)

Overall, I like it very much :)

Pros

I love that I can message clients to conduct business without having to provide my personal phone number. The phone app is perfect for whenever I am outside the office.

Cons

Sometimes it takes some time to load! At time it doesn't find the contacts I have already saved.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for service businesses

Reviewed on 2019/02/12

We noticed our customer response to picking up their finished orders is SO much faster.

We noticed our customer response to picking up their finished orders is SO much faster.

Pros

Faster then email. Our customer response is 100% faster then voicemail and/or email.

Cons

The customer ablitiy of opting out. This has been the the toughest to figure out.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app

Reviewed on 2019/02/12

I love it very easy to work and use

I love it very easy to work and use

Pros

It is a great way to communicate with our guests

Cons

there is nothing i dislike about zingle it is an amazing app and I have been using it for months without an issue

Verified Reviewer
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great asset to our firm!

Reviewed on 2019/02/12

We have been able to respond to our clients in a more timely fashion and everyone is able to see...

We have been able to respond to our clients in a more timely fashion and everyone is able to see the conversation so that we can be as transparent as possible.

Pros

The fact that we are able to keep in touch with clients and keeping everyone in the loop on what is going on.

Cons

The fact that the notifications keep coming through even at night when I try to put them on night mode so that others are not bothered. It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out.

Lyn
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great targeting, and customer service tool

Reviewed on 2021/12/08

WE have definitely benefitted though better reviews and better customer service along with...

WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue.

Pros

Zingle is very user friendly. I deployed this product where none of the staff had used it before and we were operational in less than 2 days. My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property.

Cons

I would like to have had some preset automated reports come to me weekly about performance. I was able to generate them with the info I desired however there were no presets to get me started.

Roland
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great text messaging Application!

Reviewed on 2019/04/01

From a guest experience and satisfaction standpoint, Zingle has helped increase our overall...

From a guest experience and satisfaction standpoint, Zingle has helped increase our overall satisfaction
scores with our guests. Our guests really appreciate being able to use this service and even communicate with us after they have departed. What makes me happy the most is the fact that guests actually write about it on TripAdvisor, which shows that when we take care of our guests, they do notice it.

Pros

Utilizing a product like Zingle provides our guests the convenience they need when it
comes to requesting things they need without waiting on the phone or in line, which saves both our
staff and guests time. Also, Zingle’s instant translation feature enables our staff to respond to international guests where English is not their first language. If a guest texts us in Spanish, our staff sees it in English, and vice versa, which is great because we can communicate with guests in any language they choose. Zingle integrated our Oracle Opera PMS and our ticketing system Amadeus HotSOS into
Zingle. The integration provided us with guest data and streamlined processes that enable us to provide a
quicker and more efficient service. Zingle saves our front desk from having to write down every guest request, and then input it into the ticketing system, all requests are taken care of with Zingle. When our guest sends a text message request via Zingle, the message gets automatically sent to the right department and the HotSOS service ticket is created seamlessly.

Cons

Love the software! It is extremely friendly!

Kayce
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zingle changed how we communicate with our customers

Reviewed on 2019/02/12

It's streamlined so much of our everyday communication with our customers. It's also enabled us to...

It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us.

Pros

It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly. It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails.

Cons

No real "cons" to speak of. Every once in a while we'll ask about a feature that they may not have (yet) and it gets submitted to the team to potentially integrate later.

Mario
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's a Great way to Communicate with our Hotel guests.

Reviewed on 2017/11/09

The easy way to communicate with our guests without having those loud annoying Hotel phones in the...

The easy way to communicate with our guests without having those loud annoying Hotel phones in the Room.

Pros

We communicate with our hotel guest from the beginning of there reservation. We Zingle our guests a day before they arrive to the hotel and we Zingle the guest to let them know there room is ready. We communicate with our guests threw out there stay from requests to ordering room service via Zingle. Our guests communicate with us when they need there Valet car. Making restaurant reservation or even directions to the nearest fun location. Zingle is a way we can always have our guest can communicate with us and never leave there room or stop by the Front Desk.

Cons

to this day I still don't get notifications on My Android Samsung 8s . I have communicated with support and still does not work. As the Resort Manager I would like it to vibrate or a drop message to show on my cell

Emmanuel
Emmanuel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic customer experience, faultless software

Reviewed on 2017/11/06

Allows us to stay in touch with our guests and provide a stellar experience.

Allows us to stay in touch with our guests and provide a stellar experience.

Pros

Ease of Use
Great account managers, excellent communication
API is open and we are building a smart bot on top of Zingle

Cons

The admin console section UX could be improved a tad. I have no other areas of not liking the software.

Kulia
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zinlgle

Reviewed on 2019/02/13

good

good

Pros

What i like most about this software is that you really can communicate anything with the guest, and we find it very easy for guest to communicate with us too. Sometimes guest dont like to call and rather text.

Cons

none - everything is good and everything about this software works great

Nathaly
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It is a great tool for our business. Its innovative, easy for customer and staff to use.

Reviewed on 2017/11/06

Pros

Our customers can reach us directly via text, we receive a high volume of phone calls everyday. With Zingle, we decrease the amount of phone calls and keep our staff engaged with customers at the front counter. Also having the customers exact request, we can process it right away.

Cons

The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up. The notification pop up blends in too much with other tabs or screens the user may have open.

Roxana
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A convenient tool for our guests and associates

Reviewed on 2018/02/09

Pros

What I like most about this software is that it improves the communication with our guests. It is easy, fast, and convenient to communicate anything we need all our guests to know.

Cons

What I like least about this software is it can get difficult to load our contacts in to Zingle from our SPI Orange System that we use. I will agree it has gotten a whole lot better though. It is a minor problem compared to all the awesome things Zingle does!

Micael
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Exceptional from set up to operating

Reviewed on 2018/02/06

Nothing. It has been a great experience. From customer support to the notice and upgrades, all...

Nothing. It has been a great experience. From customer support to the notice and upgrades, all great.

Pros

Ease of use and easy to train team. Very user friendly. The set up was guided by single team. Start up too. Support has been excellent.

Laura
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Zingle is Amazing

Reviewed on 2017/05/10

Pros

Zingle has created an innovative communication platform for our guests. Our hotel guests absolutely love being able to text us! It's a more convenient means of communication for them and it's easy for our associates to respond.

Cons

Sometimes Zingle can be a little "glitchy." Examples include profile information not updating from stay to stay therefore requests may be delivered to the wrong room. Also it would be nice if Zingle had a feature where we could close conversations in bulk. Other than the glitches it is a great program.

Rebekah
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The company I work for uses Zingle it's been really great and easy to use!

Reviewed on 2018/02/05

Pros

Responding to messages is quick and easy. Inputting contacts is also very easy. I like the tagging feature, you can tag the representative so they can view their messages themselves.

Cons

The thing I least like. When clicking on unread messages they will sometimes disappear. When messages disappear it makes it frustrating and very hard to find.

Miles
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2019/02/12

Very positive, much more resident interaction

Very positive, much more resident interaction

Pros

Ease of use and communication. Interface is very user friendly.

Cons

Needs more flexibility with multiple phone lines

jesseca
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This is the best computer text program out there

Reviewed on 2018/02/01

Pros

I love the fact it will hold all the conversation that has been had with the sender/receiver. I would recommend this to ANY OFFICE STAFF.

Cons

The only thing I have ever had an issue with is when the server is down and sometimes it will tell you there is a new message when there is NOT

Aaron
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Communication Tool for Text Messages!

Reviewed on 2019/02/12

Amazing!

Amazing!

Pros

Ability to delegate communications to users internally.

Cons

Some of the backend reporting is tied to who the conversation is assigned to at the time you pull the report. This throws off the ability to measure some different efficiency metrics by user.

Ticia
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Tool

Reviewed on 2019/02/14

Pros

We love how we can quickly and efficiently communicate with guests.

Cons

Setting up Zings can be a challenge at times, due to how many options there are, though there is always quick and knowledgeable support on hand to gladly assist.