Urgent Reviews

The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.

Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.

Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.

Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.

This is not the first time that I'm confront to a CMMS system. So, the most important feature that I like is the way that you can parameter assignments in the system. At the beginning I find it quite long, but when you get use to, you become more quick and the process respond is instantaneous.
Also, the way you handle work orders is quite simple. There is no need of a advanced training to use the system.

I think, it 'll be the action notes module. The parameters od this module must be enhanced on the future.

Performance
Lay-out
Export to Excel....

Interface with financial process
limited possibility to create BI reports
Sharing of reporting

The visibility of work orders and ability to hold service providers accountable. It has enabled better budget management driving efficiencies for our operations.

The fact that some of the development pieces take too long, there are some business critical ideas coming from the users which will benefit a lot of clients that could be turned around quicker.

The fact that it has been developed in an API platform allowing our vendors to integrate their systems to it
Urgent Team are always easy to work with, whether to resolve any new issues or to improve the system with new features.

Time it takes to develop features that will benefit to improve the system. Constraints to be able to export certain data from the system.

It is really customizeable to the customers needs unlike many systems such as MAXIMO when you have to change YOUR business process to fit THEIR system. Real time transparent data means you can see everyhting as it happens across multiple outlets and geographies in both local language and English. Recative , Planned Maintenance and Asset managemet deliver a total end to end solution.

Flexibility and customizable
Better reporting
User friendly for both - admin and end-user
Value for money
Good customer support

Interface with other software e.g. JD Edwards

Flexibility,
readability of actions in progress,
Ease of use for "standard" user
Possibility to interact with oher CMMS system trough API

Some features, which seems easy to set up, are in reality very difficult for Urgent to implement

Transparency all end users are able to see a real-time dashboard that allows for quick resolution. Helps contractors be better prepared to tackle issues resulting in saving money and reducing down dime.

Like everything about the software, we will need input from all end users to improve all aspects of the software as needed. Also, different businesses may have unique needs that others may be able to use.

Like that the tickets disappear once they've been completed, however, that functionality helps when searching for repeated repairs.

Wish i had the functionality to search for a site by number on home screen. Having to open up list of sites and pick the site is cumbersome. Being able to search tickets by "description" helped a lot, that option is not included in new system.