GorillaDesk

4.8 (274)
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A simple yet powerful solution for field-service companies.

Overall rating

4.8 /5
(274)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.8/5

98%
recommended this app
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274 Reviews

Matthew
Matthew
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great Service

Reviewed on 2018/03/13

Pros

This program is best for companies that aren't that big like Orkin or Terminix. The program is well suited for newer companies looking to run from one to 15 employees and the routing options and software for using your phone in the field makes leaving a paper service slip a thing of the past.

Cons

Glitchs like all software, but the team will work with you on any problem til they are resolved. No phone interaction between the company and the customer. Email is great, but when you need something resolved, its usually when you are in the field and away from the computer, a phone conversation is always the best way to explain the problems that you are having.

Jason
Overall rating
  • Industry: Chemicals
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

It keeps getting better

Reviewed on 2019/12/06

GorillaDesk wasn't my first software, but it will be my last.

GorillaDesk wasn't my first software, but it will be my last.

Pros

This software was hands down the best one when I started using it 5 years ago.
Now...its even better. With constant upgrades, it continues to meet and exceed my expectations.

Cons

When making changes from the computer, it takes a bit for the app to update with those changes. Constant refreshing is needed.

Alternatives Considered

FieldRoutes

Reasons for Choosing GorillaDesk

GorillaDesk simplified everything. Made my job easier.

Reasons for Switching to GorillaDesk

Overall ease of use, web based software. Allows me to access my business from any computer
Michael
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Was told it was easy to learn it's not...

Reviewed on 2018/03/13

Cons

It's not great. I think it's over priced for what I have to use it for. Just need it to print tickets monthly and can't do that without extra charges for more stuff I don't need. It's ridiculous.

Jeff
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best option for pest control software

Reviewed on 2019/12/06

I do not feel like I am just a number. GD continues to grow and adds features to their product.

I do not feel like I am just a number. GD continues to grow and adds features to their product.

Pros

Ease of use, customer service their updates were actually useful.

Cons

Doesn’t have all the bells and whistles

Alternatives Considered

Briostack and FieldRoutes

Reasons for Choosing GorillaDesk

It was outdated and they just wanted to get paid.

Switched From

PestPac

Reasons for Switching to GorillaDesk

The sales were very pushy and their plans reminded me too much of PestPac.
Shawn
Overall rating
  • Industry: Chemicals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2019/12/16

Great! Makes things easier and faster

Great! Makes things easier and faster

Pros

Ease of use, customer service, frequent updates and improvements

Cons

Does not provide adequate reminders on late clients

Alternatives Considered

RazorSync and FieldRoutes

Reasons for Choosing GorillaDesk

Easier to use and better service

Switched From

RazorSync

Reasons for Switching to GorillaDesk

Better price, better products, better culture
John
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

.

Reviewed on 2019/12/11

Pros

You can make changes and add things in field
Text and email customers

Cons

I like talking to people when I have a problem

Alternatives Considered

Housecall Pro

Reasons for Choosing GorillaDesk

Gorilla desk works great in field you can add things and make changes

Switched From

Fieldwork

Reasons for Switching to GorillaDesk

Price Made for pest control
Lee
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best easy to use pest control software

Reviewed on 2019/12/11

Amazing. It truly changed my business when I went from pen and paper to Gorilladesk. My profits and...

Amazing. It truly changed my business when I went from pen and paper to Gorilladesk. My profits and productivity went way up.

Pros

Its ease of use and functionality. How streamlined it is

Cons

Price for pro package could be a little cheaper, but I wouldn't call it "over priced".

Alternatives Considered

Field Notes Ai and FieldRoutes

Reasons for Switching to GorillaDesk

The pricing and honestly the "look" of Gorilladesk. It looked less intimidating and had more features I was interested in. And I liked that they are in the same state as me (FL).
Joshua
Overall rating
  • Industry: Chemicals
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New Company

Reviewed on 2021/12/24

My overall experience with gorilla desk is excellent.

My overall experience with gorilla desk is excellent.

Pros

I like most about this software is the ease of use. It took me less than a week to learn and fully operate.

Cons

There is no diagram in the system that I can use for termite graphs.

Alternatives Considered

PestPac

Reasons for Switching to GorillaDesk

First the cost was less. Second, I talked to other owners who used GorillaDesk and they highly recommended it.
Travis
Overall rating
  • Industry: Environmental Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this software!

Reviewed on 2019/12/12

Gorilla desk helps keep me organized and in compliance with state requirements for reporting...

Gorilla desk helps keep me organized and in compliance with state requirements for reporting chemical usage.

Pros

I like how easy it is to use and the price. There are other software options that are much more expensive and clunky!

Cons

I do not like that it doesn't feature integration with Sentricon.

Alternatives Considered

PestPac

Reasons for Switching to GorillaDesk

Gorilla desk is much more user friendly and cheaper. They also don't make you pay extra just to use their phone/tablet app!
Mark
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Great for Small Operations

Reviewed on 2022/09/09

So far , it does what I need

So far , it does what I need

Pros

I wanted to be paperless as much as possible, this has helped do that

Cons

Would like to add personalized forms easier

Alternatives Considered

FieldRoutes

Reasons for Switching to GorillaDesk

Compared myself and also read reviews on social media
Stephen
Overall rating
  • Industry: Chemicals
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Very Best software for Pest Control operators

Reviewed on 2023/06/02

Excellent software. I will be a long time user

Excellent software. I will be a long time user

Pros

Very easy to learn how to use. Excellent software for the Pest Control Industry

Cons

I haven't found anything negative about the software. Excellent software

John
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great company to work with!

Reviewed on 2023/04/21

Pros

The product is easy to use and navigate. There are also different automated features that drew me to the product.

Cons

I think there could be some improvement in customizability in cycle patterns for recurring work.

Brandi
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Perfect for Our Needs

Reviewed on 2023/03/02

Pros

So far we like everything about this software.

Cons

Nothing at this time. We will continue to use.

Chris
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best developed software currently available (2017) for businesses 1-10 employees.

Reviewed on 2017/09/21

Efficiency - time saving.
Cut down paperwork and emailing tremendously
Improvement of company's...

Efficiency - time saving.
Cut down paperwork and emailing tremendously
Improvement of company's image
Happier staff and management
More quotes / business leads / recommendations

Pros

In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare.
I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention.
I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there: quotes, invoices, scheduling, drag and drop jobs, location map for Techs and Customers, Customised Service Reports with photographs, signature on mobile phones, Service History, Template emails, mobile app, etc.

Menus: so intuitive and simple to use that one can go learn everything in a few hours without any need to contact support.
GD developers managed to make something complex work simply, which most other programmers fail to do. Some of us don't even like using computers or do not have time to train staff, and for that reason every effort should be made to simplify the functionality of a software. GD owners run a pest business, and for that reason they understood what the software should do and how it should look.

I used to work 50-60 hours a week and since we started to use GD in July I am now down to around 40 hours. Our staff in the office and on the road also love using GD, and customers are very impressed with the reporting.
So well done the GD team and many many thanks for the impact you have on our day to day lives!

Cons

1) Text service (for appointment reminder to customers) is not available in Europe yet.
2) Generic template emails could offer more fields to choose from (e.g. site address, etc.)
3) Time-off blocks could be better (colours, editable etc.)
4) You cannot check Service History (past reports) from the mobile app
But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have.

Response from GorillaDesk

We appreciate your feedback Chris!

Brad
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Life is easier with Gorilla Desk

Reviewed on 2019/12/07

My customers are extremely happy with the invoice, online pay capability and reporting, when they...

My customers are extremely happy with the invoice, online pay capability and reporting, when they are happy, so are we

Pros

The simplicity of this software make it very user friendly, the GD team are always a phone call away if a problem occurs or you just simply have a question. GD seems to always be open to suggestion and welcome the users feed back. It is also highly customizable for each companies needs.

Cons

We have been a user for a few years now. When we first started, the training on how to use GD was limited, even though recently, that has greatly improved, there are still alot of features we don't know how to incorporate into our daily use, I feel at times we are underutilizing some features of GD simply because we don't know how, nor have we been properly educated on getting the full potential GD has to offer.

Cathy
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

How to Train Your Gorilla

Reviewed on 2021/10/28

Pros

Ease of use; ability to bar code items to keep track of items; the ability to collect & utilize data, as well as keeping track of technicians on the job.

Cons

We haven't found any cons as of yet. We'll let you know.

Mark
Mark
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

G. Desk has consistently outperformed any other software we have tried

Reviewed on 2018/03/11

G Desk comprises are scheduling, records, some book keeping, product planning, reports, & we are...

G Desk comprises are scheduling, records, some book keeping, product planning, reports, & we are not even currently using 100% of it's options.

Pros

G Desk innovates constantly, & has added numerous features since we began using it. They have an internal system that "polls" users for desired new content, & an impressive turn around in making those changes happen.

Cons

My least favorite thing is connectivity in remote regions. However, they have an offline mode now, so that has largely been mitigated.

Jessy
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Saving Time & Money

Reviewed on 2021/06/20

GD has saved me a lot of time, daily and weekly, compared to the way we were invoicing. The...

GD has saved me a lot of time, daily and weekly, compared to the way we were invoicing. The scheduling has stopped the issue of letting recurring customers slip through the scheduling cracks thus saving potentially lost money and customers.

Pros

GD was easy to set up, is user friendly

Cons

Not enough personal/ live interactions. Even though most issue have been addressed with YouTube videos, I prefer more personal interactions.

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest and most user friendly pest control software I have used.

Reviewed on 2018/03/08

It has made growth in the pest control easier. Day to day task are easier as well.

It has made growth in the pest control easier. Day to day task are easier as well.

Pros

I like that GorrillaDesk is easy to use and easy to learn for new technicians. It seems that customer support is always fast to speak with you. I use the chat feature the most. They have a facebook forum to give feedback and to also learn from other users.

Cons

There are a few things in the features I would like to see. Like a time stamp of the last person that may have moved or altered a schedule. Or technicians being able to see some of the other technicians schedules but not all. (Currently it all or none). On the map the pings location it would be nice to be able to just select individual techs instead of have everyone listed all the time. Last would be under reports being able to drill down and search further on most of the reports.

Mike
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best business decisions I've ever made!

Reviewed on 2017/04/14

I own a small pest control company and switched to this platform from a quickbooks/google calendar...

I own a small pest control company and switched to this platform from a quickbooks/google calendar set up. Before I signed up I tried their 30 day trial, and the customer support was nothing short of AMAZING! They answered all of my questions over several phone calls.

Transitioning my company was easy, and they offered to handle setting up my account on their end. The layout and add-ons offered take care of everything I struggled with on my old set-up. The major selling point for me is the route optimization feature. With a few clicks, I can optimize my route for the month to run in the most efficient way possible.

The companion app for phones/tablets is set up fantastically for a field tech. Gives you access to everything you'd need while on the road. They recently added to sync your schedule with Google Calendars as well, which is quite useful.

Anytime I've had a problem or question, support has gotten back to me very quickly with an answer/resolution. I can't say enough how friendly and helpful everyone I've talked to has been.

I actually started with the Pro plan to try things out, and intended on dropping to the basic plan once I got everything set up. I decided that the benefits that you receive with the Pro plan more than compensate for the slight cost increase, and it's definitely worth keeping long-term.

My only regret is that I didn't pull the trigger and set this up sooner.

Pros

Route optimization, automatic e-mails.

Cons

I would like to see a feature on the mobile app that lets you add materials while in the field; also integration with your contact list would be nice.

Response from GorillaDesk

To clarify Mike's Con

You can add materials to jobs on the mobile app.

What he is referring to is you must at this time add your starting materials to the desktop version and then you'll have them for use in the mobile app.

Michael
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

After trying 4 other apps, this one was perfect for us without any changes!

Reviewed on 2018/07/10

Pros

I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!

Cons

The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

Chad
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you for making me look good

Reviewed on 2021/08/11

Saving a ton of time in the office and invoices are being paid alot faster

Saving a ton of time in the office and invoices are being paid alot faster

Pros

Ease of use. This is a review I received from a client.

"I have to tell you... whoever set up your invoicing and on line payments is a genius. It's one of the most easy to use and seamless systems I have EVER used! And I have used quite a few in my day 👍🏼😁"

Cons

Finding a document or invoice for an acct with multiple locations isn't difficult but you have to keep opening them till u find the right one.

Tyler
Overall rating
  • Industry: Chemicals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software for Pest control

Reviewed on 2019/12/06

Pros

What I like most about this product is that it's very easy to use and is compatible with Apple and android. It also makes it easier to keep track of my clients and finances.

Cons

There's not very many badd things about the software other than every it requires internet or 4G in order to fill out the invoice. I also wish that they would add a feature to the invoice that would show how the customer how they paid for their service whether be cash, check or credit card other than just showing that it was paid with a 0 balance.

Kevin D.
Kevin D.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I've been extremely impressed...

Reviewed on 2018/03/12

Pros

One of the best field software products out there...user friendly, ease in the field, mobile capability, real time info...

Cons

One of the top field software products out there...provides everything you need to run a business...get the free trial.

Steven
Steven
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Intuitive design paired with features that end users wanted.

Reviewed on 2018/03/09

Pros

Cost efective for the smaller operation and intuitively designed to allow for growth within the company.

Cons

Set up can be intimidating but the knowledge is out there on how to set up your information specific to you.