Very easy to use and adds a professional look to my website
1. I love that HiSawyer is specific to use for children activities and classes. I tried other booking plugins or websites that were a "one size fits all" (appointments for nail salon or doctor's office) and well... they didn't quite fit for my business.
For instance, HiSawyer allows the possibility to see the age and birthdate of the kids, having an "older sibling discount", adding semesters or multiple locations, specially because our class doesn't have only one location... Bookings are specific for a kid's class, and it's awesome.
2. Very easy to use! All what can be done in point #1, is very easy to set up!
3. Professional look. Some other plugins I had tried before look very outdated and amateurish. I love HiSawyer fresh and professional design.
It's exactly what I was looking for for months until I bumped into HiSawyer.
I really love everything about it. If I had to really look for perfection: it would be awesome if there was an app. It might be just me, but checking it from mobile can be a little bit frustrating sometimes. Nothing out of this world, not bugs or errors, just think about checking social media from a web browser in your phone.
But other than that, I love this!
We are solving are registration process by using Sawyer. Originally, we were using about 6 different spreadsheets that were all complicated on their own level. Because of this, the registration process became very lengthy because parents couldn't register on their own but instead, they had to register with me, an individual, and would have to wait for a process to be completed in order to move forward with registration. This became extremely difficult because one individual registering over 500+ students is not an easy task.
I like how easy it is to manage and use. Our clients seem to enjoy it as well since it allows them a lot of accessibility and privacy especially when registering. I also appreciate all of the options that we can do for creating camps and classes. Overall, there are a lot of options that we can do for our programs now that we have Sawyer.
Because of how easy the program is to use, there are some options that we would appreciate having but do not have yet. For one, it would be nice to have the ability to send out receipts to clients on the financials page if we were to increase their balance or charge them through there. It would also be nice to have a notes section on the financials page so that our accountant and I don't have to look through all of our emails to find information regarding a client but instead have it readily available. Another thing, we would appreciate is if the financials alone had the ability to sort the clients by payment method and etc. And if we move to another page and press the back button, it would be nice to not have to restart but instead just have it still remaining on the clients that we searched for.
I am still developing our relationship with Sawyer. Can't say that I am able to give any fair opinion of the overall experience at this time.
Its ease of use. Many concepts make sense. To be able to assign teachers and increase parent communication. *** Please add ability to attach files *** and please *** update your form software for custom forms - it is terrible right now ***
This summer Chefsville had over 30 camps. The normal training schedule for Sawyer didn't allow for us being out working those camps so getting trained was twice as hard for Mollie.
We actually had to test, play and figure it out until she advised us and we could follow.
I still have no idea of what an acknowledgement/registration confirmation e-mail looks like and have customers calling me asking when there next payment is due and what dates our programs are.
I have a great email that I use, but I can't use that when I am trusting your software to do it along with payment receipt.
We still are not trained and know that your software does more than what we know. Mollie has been out and schools started for us this week. So we are having to scramble to find information.
We still need help with our form, our form asks several questions that your profile automatically does. I need to find where and how to get this information, change our form so it asks only one time.
Website Widget - we have no control of it! I had to figure out the coding to modify the short code to show Semesters and not camps. I did ask for help, but by the time customer service got to me, many people passed our programs over because they couldn't see how to register by changing "Camps" to "Semesters". I think your clients need to have more controls on their WordPress.
Sawyer gets the job done!
Overall, we were very satisfied with Sawyer! The support team is very responsive and personable. They take the time to make sure companies understand all the applications of the software. We are very excited about the new appointments option so that furthers the usefulness of the platform. Deposits and refunds are processed seamlessly and quickly.
I really appreciated the support setting up the software. Our Sawyer rep did a lot of the set up for us which saved a lot of time. We were consumed with tasks associated with the kick-off of the camp and class programs we were marketing, so we really appreciated Sawyer assisting to speed up the learning curve for our company.
The widget does not work on all browsers which confused some of our customers, but I believe they are working to resolve this. Some clients were confused how to utilize the camps tab vs. the classes tab.
Sawyer has made my life easier!
I have been very happy overall with Sawyer; creating classes and schedules is easy, reports are a breeze, and parents find it much easier than our other system.
Financials - reporting, payment plans, etc. I used to spend so much time creating and managing payment plans for parents! Our previous software made it almost impossible to get information about our deposits, fees, etc. It is very transparent with Sawyer.
It is more for children at this point and we have classes for children and adults so sometimes we have to do a lot of explaining to people. A little more flexibility for that would be nice.
Finally found something that fits my needs!
Sawyer has been the best registration system I have come across so far after countless demos, trials, and meetings from other systems. The system is easy to use on the administrative side and on the user end. No complaints from customers! The learning curve for this system is quite small, very easy to use! The best part is its functionality! It works the way it is supposed to which seems to be an issue for some registration systems I have come across. It is straight to the point! It was easily embedded onto my site and they provided me with the links I wanted for my registration landing page.
Customer service is via email and they get back to you very promptly. Sawyer also has great support and information readily available through their website with step-by-step instructions. From what I have noticed, they are constantly working on improving the system and put in requests for certain suggestions.
There are a few downsides:
-Fees per transaction are pretty high. This system is a pay per transaction rather than subscription pay, transactions are a little over 5% per transaction.
-The ability to customize is not there. I would like to have categories and subcategories to differentiate the many types of services I offer or listing the classes in a different manner. With that said I have still managed to post everything I have needed.
Overall I love the system and do not see my business parting with it any time soon!
Ease & functionality for admin and user.
Not very customizable for class display.
Sawyer Product Review 2020
Its been great overall. Very happy
Marketplace, Easy to use/train employees, design, customer service/tech support, form fields, messaging system, coupons, pivot to online learning was incredible and easy!
Stripe takes too long for deposits, inablilty to copy semesters so it takes a long time to set up new ones, would love to be able to attach files in roster emails
Customized for our unique small business
Sawyer gave us the ability to go fully online with registration, attendance and is a great tool as a small business owner to help guide payroll and organize my clients.
Ease of use on the backend. Easily customize classes, coupons, view live registration in multiple locations on my phone, tablet, or laptop.
Some less than tech-savvy parents find it hard to navigate to register.
Tracking financials could be clearer.
Good with potential to get better
Every time I have a question it is answered but the answer is usually, "we are working on that function - stay tuned!".
I thought it was beautiful to use and look at and loved the design. I enjoyed the initial on boarding experience.
The software caters to companies that run camps and week long events for kids but it doesn't have options to view rosters and add kids in that way which has caused a lot of confusion and work for me this season.
Overall using Sawyer has been great for my business and my bottom line.
First of all one pro I'd like to point out is the price. The fact that the user fee is billed to the client. That is a definite plus.
The software is pretty easy to use after some training.
What I don't like about the software is that anytime I need to make some changes on the website I have to contact the company.
Sawyer - a perfect fit for our dance school
It has been great for our company. I feel it presents us as a more professional group because of how it looks and operates. It has made our job so much easier as directors.
I like how easy it is to set up. They do all the inputting of information and then send you the code to embed on your website. I like that as a parent, it retains my information from year to year so registering my child is quick and painless. I like how they handle all the gathering of money. For the first time, all our accounts paid their tuition and I didn't have to track anyone down.
It's hard to get reports of how many kids have registered or print lists by ages. I would like for them to work on that capacity. The last software we used, you could print all kinds of reports but I have a hard time getting what I want on Sawyer.
Review for Sawyer from Tiny Tunes Studio
I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again.
I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that!
- it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to.
- some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them)
- Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them
- If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers.
- Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then.
Game-changer for this small youth theatre!
We are very happy we switched to Sawyer
We truly believe our programs are consistently selling out with wait lists because of the ease of use of Sawyer for our parents. It saves them time, and it also saves our staff untold hours of time we were wasting before with a clunky and inaccurate registration sytem that had absolutely horrible tech support.
Their tech support is beyond compare. Anytime we have a problem, we almost always get a response, from an actual person with a name, within an hour. The response often comes directly from our account manager. They also listen to feedback from their users to continually improve the software.
My only real complaint is that it does not integrate with Quickbooks, which causes some additional accounting headaches, but still SO much better than the previous registration software we were using.
Great software for small business owners/teachers
The customer service it the very best. If I ever have a question all I need to do is call or email and I get an answer right away. Help is from a real live person where you are not put on hold for ever. When I set up the program I had an appointment with a tech who put it onto my website and she made sure it was working before she got off the phone with me. I was up and running in 30 minutes!
I am a visual arts teacher and have a website where parents sign up their children to take classes from my studio. What I like most about Sawyer is how professional it makes my website look and how easy it makes my registration process. All my listings are set up in order of time of week and time of day with a bright red button that is irresistible to push! I love that parents can pay online using a payment plan or pay in full. I don’t have to hassle with trying to get payments each month as it is done automatically. All my forms are set up through the software so I get all the information I need about the parents and students. This is all kept in a client list where I can reference when needed. Total Organization tool!
Some of the things I would like Sawyer to fix or change about their software are the following:
1.) Allow more personalization to the registration page. When I don’t have classes to register for, I would like to have my own personal message instead of the generic one Sawyer has. I would also like to allow more personalization on the registration page to look like the rest of my website. I had to change my color scheme a bit to make the red button fit in my layout.
2.) The cost to use this software is not cheap when a customer uses a credit card. It is over 4% of the purchase price and that adds up over the year. I do like that if a parent pays by cash or check there is no charge for using the software. When you have a small business this really cuts into your profits.
3.) One feature I wish Sawyer had in the clients list was a roster you could look at that has your current students and what class they signed up for. As it is now, you have to go to each class and click on it to see who registered for it. It would be so nice to have a roster list separate from the class.
The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future.
I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers.
The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues.
The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more.
I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid.
Highly recommend Sawyer
I’ve really liked using Sawyer and how easy it is not just for me to use but my customers as well.
I really like how Sawyer has great customer and created a product that reflects how they listen to their clients’ needs.
So far I haven’t had any issues. I like that they recently added monthly pricing, which made it easier for me to offer the pricing structure I wanted.
Glad to Have This Service
Overall I am happy to have the service. I wish the pages were easier to navigate and there weren't so many steps to go thru to set things up. But customer service is pretty quick to answer questions (tho not always willing to make the changes for me unless they are REALLY complicated).
I am happy to have a way for parents to sign up online and I am too overworked to find an easier software, so I am here for a while.
I love that I can be doing something else -- anything else -- and I will look at my phone and see that I have a registration. It's always exciting to see who has registered for what and how much money I just made while doing something else!
My customers love that they can register online without having to call in!
It's not intuitive. Even after all the years I have been using it I sometimes still have to search around to find what I want to do. But I am getting better at it!
So far there is no way to create online registration for our rolling enrollment.
LOVE Sawyer, huge improvement over MindBody
Sawyer's customer service is stellar, they always respond quickly and usually are able to address the issue within a day or so.
The interface is user-friendly, both on the admin backside as well as for the parents looking for classes.
I appreciate that it looks good embedded in my website, and that each activity has an option of a direct link.
There are a few spots where I can't customize as much as I need. Particularly around summer camps.
Review of Sawyer
It’s good in general but there are other platforms that have good components that Sawyer is missing.
I like the daily class tracking features.
The party option is still incomplete. You need to develop an app. There needs to be a way to send bills/invoices directly to customers. The reporting function is a total joke. The reports that you are able to run are useless. Parents should be able to register and select check or homeschool funds. I need to be able to run a report grouping children of different ages and different schools. The banking function is almost never up to date. It never reflects current information.
Response from Sawyer
I am so sorry that you had a less than stellar experience, that is never our intent nor our goal. We continue to evolve our products because of feedback like this so thank you for letting us know how we can improve! We'd love to connect on a few additional insights you may have, so please do not hesitate to reach out.
I have been with sawyer from day one, and it has been so great to see them grow. It has definitely solved a lot of registration problems, and makes the process a bit more seamless. It has freed up quite a bit of admin time to focus on growing the business in other ways.
THe customer service is the most wonderful aspect of sawyer. If I ever have the smallest problem, the admin team gets back with me within minutes, and a fix is on the way. They are constantly working to make the software better, and really value the relationships they build with their customers. You get the sense that they really care about helping us grow our businesses.
As they grow, there are frequent bugs. They get worked out very quickly though! Also, as my business grew, I was paying thousands of dollars in fees. I wish I had known about a monthly payment option earlier. I could have saved a very large amount of money.
Sawyer for music & movement classes
Registration using Sawyer has become so much easier with this program! I cannot tell you how many softwares I tried before finding Sawyer and nothing worked. When I had my initial call it was almost too good to be true! The functionality has taken a lot of the pain and frustration out of the registration process and I really enjoy using the software.
From the very first time I reached out to Sawyer for an initial phone call, their team has been nothing but helpful, incredibly responsive, and easy to work with. I offer music/movement classes and find it helpful to see the full calendar in upcoming mode. Sawyer integrates well with my website, and parents (for the most part) have not had any issues registering for classes. Enjoy have a month to month payment option, too! As a small business that is just getting started I appreciate the flexible pricing and all of the support from the Sawyer staff!
The ability to customize a bit more would be nice. Software is probably great for a traditional run school/daycare program/summer camp, however my weekly music class program I find areas that I wish I had a workaround or option in the software to make registration easier for my parents. It would be helpful if the tabs could be changed to fit the names of my classes, as well as the ability to have people use class packs without there being a drop in fee associated. These things might just be specific to my program though!
Made my life so much easier
It has been a real life changer and saved me so much time. Thank you!!
I like that it automatically uploads directly onto my website. That I am able to contact everyone enrolled in a class at one time. That I can Use the app as my attendance. I can offer coupon codes or different registration set ups for different classes or locations. The list is endless. I love it!
Some customers have found the registration set up a little Confusing to find the right class. Messages sent to a group come from sawyer and often end up in junk mail.
Great Solution to Online Registration using Credit Card
Super experience, company has strong leadership and support communicates quickly and clearly. Willing to help me when priority requests made on using special features of the Sawyer Tool. I'd high recommend Sawyer Tools to any organization taking online registration for classes, events, camps, etc.
Cloud based, handles all sorts of online registration for educational programs; super support to set up and onboard; affordable; terrific support team; growing company --> adding new features to help me with online registration, class management
no training videos. Training videos on on-boarding, intro features, advanced features and troubleshooting would be helpful
Incredibly easy to use and nicely streamlined for parents. I love their customer service too!
I'm having a much smoother time registering families for my programs. Previously I had a lot of drop ins and even registrations who hadn't actually paid, but with Sawyer I've really minimized how many people I have to track down for payment later. I also appreciate that there are questions built into registration and that I can even add more questions, which comes in very handy when I'm running the camp and have kids for the whole day.
It is really user-friendly. It did not take long to learn it and I can train my admin staff to use it pretty quickly. I like the interface, everything looks nice and is readily accessible. I LOVE the customer service team, they have always been really fantastic and totally understand my needs as a small business offering kids' programming.
It is simpler than some of the other registration systems, which I think mostly works to it's advantage. Sometimes though I need the software to do something more specific and there's not an option available. I do appreciate that their customer service team is always really responsive to these moments though. They either walk me through other options or even talk to the development team about adding further features.