Sawyer Reviews

Registrations are very simple to make, promotion is effective and also calendar integration is helpful.

Some of the UI parts like "Class Notes" are really primitive looking and more attention could be paid to that.

The ability to set up events for automatic online registering and not having AR at the end of the summer, or at the end of a semester.

Inability to speak with someone, without buying some annual package. Why not offer technical "spot help" for a flat fee per instance? My IT guy can be reached almost 24/7 and he does alot of things over the phone or via remote connect to my laptop for $20 to $100 per whack.

Customer Support and help. They are always available to help and address our concerns and special requests in a manner I have not experienced elsewhere.

Although their software is extremely versatile and they continue to improve it, it does not offer me (a one-man operation) the precise, simple, user friendly, efficient flexibility. However, they have offered me several alternatives to customize they services to my individual needs.

I love the flexibility in the scheduling.

I would like a more efficient way to see when we have waiting lists, would love if that were listed on student schedules and on class rosters. I also would love if when you click "upcoming", the first day of classes would pop up if we were not yet at that time block (example, when checking in May for September classes).

I like the way it looks and functions. It's super helpful for our small company to be able to centralize all of our customer info, rosters and class listings.

It's pretty pricey. I know that I would spend a lot in admin to pay someone to do all of the work that the platform does, though. I do hope that it doesn't get more expensive. We will consider building our own registration system into our website if the price continues to climb.

Great people to work with to get set up. Clean, easy to use interface on the client end. Fast responses when minor issues popped up. Reasonable price for the ease of mind of having a well-organized booking system.

Widget is very glitchy on phones and freezes while scrolling. It would be nice to be able to change Sawyer terms like "semester" to "quarter" or other terms that fit what I'm doing more appropriately. It would be nice to be able to separate and group classes for different customer groups more easily.

Easy to navigate. Clear and concise. Accuracy is a must for me. Your reports are always accurate and timely.

I am very pleased with Sawyer's services. No complains.

Sawyer makes what we do to keep the business moving forward much easier. They have amazing support and desire to grow their product offering.

The ability to connect to my google calendar is very important but not yet possible.

Easy to use
Cost effecrive
Customer service

Add ons dont always line up with what we need

Everything is so easy to navigate and set up my classes. It’s user friendly for my customers.

I don’t really have anything that I speak of…Sawyer has been great!

Sawyer has been a game-changer for us. We've used Brightwheel, ProCare, Eventbrite, and Google forms to try to figure out how to manage classes and Sawyer has been the best by far. Setting up the classes was so easy. The program is intuitive and offers all the features that we need it to.

We wish Sawyer had an app that our community could download, create an account, log in and use as a communication platform between teachers and parents. This would be the cherry on top!

Hello, super cute design grabs everyone's attention. It is one of the best websites which draws customers in their market place. I think the customers love it but not much the administrators. Free trial and discount option helps to attract new customers but some customers keep taking advantage of it by changing emails and creating multiple accounts. Also this website doesn't have duplicate merging feature, phone number look up, teachers payroll report. Also editing schedule is not flexible, if clients sign up in the middle of semester, they shows up for the entire semester which they weren't even registered. I care about this company, that's why I am spending my time to write about this.
Appointments, semester, membership reconciling is not recognizing each other. Appointment and membership should have options to charge registration fees like semester. I can't wait for the apps. One day. I know it costs a fortune but it will be the next unavoidable step for sawyer. My school has an app and I know app will put Sawyer to the top!

Super cute design. The market place brings customers from all over the state.

So easy for the parents to use as well as teachers. We can easily contact a parent if needed by simply pulling up the roster. The kids names are alphabetized by first name which is very helpful for kids coming to class.

I like it all, however I would add a check in app that instructors can easily have on their phones. I would also reformat the printable roster so that they can fit on one or two pages instead of 7 to 8 pages.

Easy to set up and get started. Ease of use, most things are pretty instinctual. The automatic charging is fantastic! Class management is SO MUCH easier with this system!

No way to cancel all future payments, so have to go in one by one.

The reporting tools we have access to and how we are able to break down different information we look at monthly.

When creating a new class it is difficult to go back in and edit required information and make changes in general.

Easy to access attendance for all of my classes

I have nothing bad to say about this product

Easy to use for daily tasks and simple setip

Nothing, it works as it should, all the buttons and screens display what should be there and no added or unnecessary information.

I initially chose this software because it's specifically made for the industry I am in; play space and child groups. I like the look of the design as well.

I am extraordinarily frustrated with this company. First of all, they rely on customer support people who can't solve problems, only kick them to the engineering team. I don't hear back on bugs that need fixing, or hear from anyone other than this poor guy who's getting all my issues. Second the bugs we're experiencing are completely dumb; minor things that should not be an issue by this stage of their business. Here's the issues I've encountered since starting with Sawyer in September!
1. Can't edit description of memberships because people have bought them
2. My members can't enroll themselves in what they paid for
3. There's a glitch on my website where you have to scroll down twice to get to the widget
4. There's an error in the typing of the party descriptions with characters too close together
5. Refunds cost you money because they charge you the credit card fee
6. We get random drops of income into our bank account
7. Setting up multiple groups was a MESS and needed emailing with admin many, many times (not because I'm bad at tech, but because of the system)

I could go on; honestly in the span of 4 months, I've had so many encounters with their customer service email guy, it's not good. And no one else will talk to me about it, so I'm canceling.

Setting this up was easy. After using it for a year there are some set up features I'll change in year two to make some of the flow better. The team that helped with set-up with quick to schedule and helpful with the details and overall flow.

We have to manually count how many campers are checked in vs there being a way for use see a live number of how many campers are checked in at any given time. This is a really big deal for our prograrm.
It's a poor use of our time not to mention full of errors because every camp director knows you neeed an updated count of how many campers are on site at any given time. Manually scrolling through pages is not a good use of our time and is erroneous. We did submit a request (2x) so the product team does know that it is a feature that would really make a difference if added. We need a current count as a camp for safety so we know how many kids are on site (and of course in case of a fire or other emergency as well as every day safety you want that count to be known with ease) but we also have constant check in/out so its a moving number for us and to constantly be manually counting does not work.