Guesty For Hosts Reviews

YourPorter app is very easy to setup and use. I have 2 airbnb listings and am based on the other side of the world from the properties meaning it can be tough tot keep track with time difference but yourporter solves all issues. The timeline view shows all bookings very clearly. The automated messages are so ya du and means all guests needs are catered too and I never forget to send check in details to a future guests.

At first I had hesitations but the service quality is quite high. I have not seen a useless feature since I started using it. I strongly recommend.

It was important for me to know that this is easy to use. We are just getting started with rentals and Guesty has made it so easy for us with templates and an easy to use interface.

A built in guidebook like hostfully has would be great.

90% of the time this software works great and does whats its promised. Unfortunately 90% just isnt good enough

There always seems to be some annoying glitch going on with this software. First its pushing the wrong prices to airbnb. Then it's blocking the calendar off incorrectly. Lately customer support has been telling me to contact airbnb with my issues, but if you are going to offer "Full Integration" you need to own it when something doesn't work right.

On top of that the user interface is very clunky and non-intuitive.

Good overview given, templates for messages,

Not granular enough for things like assigning colours (not just 8 colour options)/names to groups can select just 1+ listing to view calendar (has to be 1 or all)
Would be great to have more reporting options
Assigning roles to different staff within 1 account

Fairly easy to set up. The look and feel of the program is modern and not clunky .

When there is an issue there is no one to contact live with chat or phone. Creating a ticket and waiting for a response takes time.

Syncs instantaneously between AirBnb and VRBO to avoid double booking. Also, Airbnb has a great messaging platform but VRBO does not, so Guesty can be used to reply automated messages on both platforms.

It does not help with pricing, so I had to buy another software for that, Wheelhouse.com

Guesty has been great for managing our listing across Airbnb and VRBO seamlesslyLike

Sometimes the app doesn't respond properly and instantly

Love the automation component and the API integrations with multiple hosting sites and smart lock integrations.

The UI is a bit clunky but nothing to get upset about

Easy to use and updates my platforms immediately.

It is mildly expensive but as I learn more of the features I may think differently

User-friendly, great features, Housekeeping, and calendar are the best

Before, they cannot collect payments directly from Booking.con

- The message automation module is really efficient and saves many hours.
- The possibility to send a reminder by SMS to the helpers is really helpful to keep the operations running smoothly.
- Another feature that I found really impressive was the website builder. It takes less than 5 minutes to have a professional-looking website. Yet, it remains powerful as almost every section can be adjusted manually if needed.
- There is an app that is similar to what you experience when using your web browser. So you don't need to re-learn everything.

The navigation between sections can sometimes take 1 or 2 seconds. Nothing too critical but it would be even better if it was slightly faster.
Some features also are missing such as the support of multiple languages for the website but I have been told that it's on the roadmap so it should not be a problem anymore.

Love the automated message function which I use for automated booking, check-in and check out messages. I has saved me a lot of time and works brilliantly!

I like being able to sync prices from Airbnb to Booking.com (with a % markup to account for higher Booking.com fees).

The rating booster and auto-snooze seem like good ideas, but unfortunately I haven't seen any improvements in my ranking since I started to use.

The timeline only seems to pull in a few entries at a time before needing to make another network request to load some more - this results in repeatedly seeing the little YourPorter icon when scrolling through timeline.

The UI is also bit clunky/not very intuitive to use.

The program has a quality user interface, and mobile app. On boarding was relatively easy as well.

Some of the integrations are still being developed and require use of the listing platforms themselves from time to time.

- Rate markups are customizable by channel.
- Easy creation of direct booking website.
- Automatic messaging
- Mobile App

- Web interface is essentially the mobile app in browser...makes it clunky at times, and have nest through menus to get to where you want.
- Direct booking website doesn't seem to support different tax rates for properties in various jurisdictions. (though I may be wrong there)

I have a property manager who is doing well on the property management side I tried to purchase this so your company could handle the software side yet you expect people who are not tech savvy to understand how to fix your software and don’t even have a contact phone number

YourPorter App does everything I need it to do and then some. I originally signed up because it would push my AirBnB rates to Booking.com automatically and that was all I was going to use it for. However, the auto-messaging system has proven invaluable. I can tailor messages and have them sent at specific times and on specific days. This feature is incredibly useful because I can send my lock box code at a specific time, thereby preventing guests from unexpectedly showing up and trying to check in early. I can also schedule all commonly sent emails, such as thanking them for booking, sending directions to our place, a message the next day asking if they settled in Ok and if they need anything. Guests love that I check in with them and I never forget to do so, thanks to YourPorter App.
With the teammates feature, you can add teammates and assign them tasks such as cleaning, and is such a valuable portion of the software that I could not do without it. I can organize all my cleaning staff and have them clean when they need to and I never need to remind them because YourPorter App automatically does that for me. It can also let them know when we have check-ins and for how many guests so they can set up the continental breakfasts for them.
The income report is also a great addition. There are so many features that I am still discovering all of them and how to implement them to my best advantage.

A written FAQ would be good. However, the support staff are very quick to answer when you have a question.

My porter app saves me so much time every week by centralizing my Vacation Rental business. This app does everything for you, auto messages on every step of the guest process. If you click all of the right buttons, and fill in all of the right information, you can truly automate (and personalize!) your host experience. I would recommend my porter app to all of my friends starting Airbnb’s. Very affordable monthly charge for the time you save, and peace of mind knowing you did not forget anything!

Set up time could be easier at times. Maybe in app classes on how to unlock more features would make the app more worth the $29/mo.

There are so many great features in this program. It allows me to manage multiple units across several platforms and simplified the management processes whether scheduling a cleaning, changing rates and availability, prevents double booking across platforms and I’ve set up a consistent messaging to my clients. I also love the automated reviews. Saves me much time and effort and allows for effective communications with my co-host and cleaning crews. It also has an AirBnB listing booster and my rooms get consistently booked. I highly recommend using this program if you have multiple units.

I have not had any problems or issues with this program. If I could wish for anything I would ask that they integrate with other smart lock systems. I use Wyze locks which are reasonably priced and have worked very well for me. If they could add that integration I would be overjoyed.

I LOVE this app! Your Porter App allows me to manage my property across several sites in one place. It links with AirBnB and Booking.com and, most importantly for me, my own website. This app has cut down my admin by about 90%. It allows you to set up templates and automate almost everything. I can set my prices so I earn the same amount no matter which site a customer books on. I can automate messages so customers receive emails confirming their reservation, confirming details before they arrive and thanking them for staying. I can set up text messages to send to customers and to send to my cleaners. For me, having Your Porter integrate with my own website was critical - many other channel managers do not have this functionality. I get a lot of bookings direct, so this is very important for me. Also, the support is fantastic. It's taken a little while to get everything set up exactly as I want it and the support team have all been brilliant. They reply to emails in a timely manner and offer very clear advice. I love this app and would recommend it to anyone!

It took a little time to set up, which is to be expected.

Easily manage the guest communication and property management form a seamless unified platform.

no customer service phone number or active training with Q&A, found for on boarding

YourPorter has almost all the features needed to manage a STR business. And the support is very responsive! Love YourPorter.

Wish there were a few more API connected channels.

Your Porter integrates seamlessly with the 3 online booking sites I use for my short term rentals plus it plays nicely with Beyond Pricing. The steps to set everything up are straight forward & well explained & their online & email support is fabulous. Saves me time & value for money as well. Very happy so far. Mobile app - tablet or phone - great as well.

Nothing at this stage. All my experiences have been positive.

Very easy and intuitive software. I have found it to be the easiest so far.

More channels to connect to would be great.

your porter app has come a long way from its early days. Integration, services and looks have improved. Functionality is great too!

There are always room for improvements. But overall this is a great product!

After researching for a month, all the different management apps, and trying Booking Automatuon, Smoobu, Tokeet, and a couple others I have forgotten. I like that Your Porter has a smartphone app, a website builder for taking direct bookings, integration with BeyondPricing, Wheelhouse pricing, PriceLabs pricing. It can take price info from Airbnb (I use Wheelhouse pricing on Airbnb), then mirror the prices over to Booking.com, and to your direct book website.

It has other good features, but the ones I mention were the defining ones for me. It is also priced fairly.

It is improving, but at this point, VRBO is not integrated directly into Your Porter. In order to use VRBO, I had to use regular .ics calendar synced between VRBO and Airbnb, and had to use BeyondPricing to manage prices in VRBO.