zenloop Reviews

Pros

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons

We are very satisfied.
We are very satisfied.

Pros

- easy to use and intuitive interface
- the possibility to use different types of surveys
- shopware plugin to automate the sending of our NPS surveys after an order
- integration to freshdesk to ensure a quick reaction of customer feedback
- gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support
- easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels
- live-feed for generating high transparency of customer feedback in the company
- very helfpul customer support
- regular feature updates via email and live webinars

Cons

More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Pros

Most likely ist the business intelligence behind.

Cons

Very often issues with Admin-Frontend.
Our internal(initial way of structuring surveys is often not covered.

Pros

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons

Generally happy but they could offer more integrations.

Pros

- fair pricing (totally worth the money IMHO)
- integrations like zendesk, slack etc. are very handy
- the team responds very quickly when an issue occurs
- the tool or better the whole process is very self-explanatory and easy to work with

Cons

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Pros

customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen

Cons

I'm lucky to say that nothing comes to my mind

Pros

The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.

Cons

A longer trial period would be nice.....

Pros

Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service

Cons

No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well.

Pros

Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

Cons

To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.

Pros

The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you!

Cons

It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;).

Pros

Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

Cons

I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.

Pros

The software enables us to understand the needs of our customers and let us cover detractors

Cons

maybe there should be an option for internationalization. So you do not have to translate the snippets by your own

Pros

Great and intuative to use tool for measering the NPS.
Good customer support if you have questions or sugesstions for missing features.

Cons

More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future.

Pros

easy to use and great customer support .

Cons

Very satisfied with zenloop, so far nothing negative to report

Pros

- It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process
- Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH

Cons

- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.

Pros

Surprisingly easy way to monitor customer satisfaction, gather targeted feedback and improve the customer journey. Super simple and easy to use.
Showed great uplift in conversion along the customer journey.

Cons

A longer trial would have been nice, but we were rapidly convinced of Zenloop.

Pros

I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers.

Cons

There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad)

Pros

Easy implementation. No nonsense features distracting from the core use case. Zenloop leads by example taking customer feedback on board.

Cons

It still has some usability issues and not all features or reports are self-explanatory but Zenloop usually reacts quickly.

Pros

This plattform is focused on your needs to receive feedback to all your company activities with customers.
Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.

Cons

As a young application, there are no really missing features, except the missing mobile applications at the moment.

Pros

Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness

Cons

Nothing so far! Onboarding was good, implementation easy and usability so great that you hardly need any support

Pros

Working with Zenloop is great especially because they have a deep understanding of what we need and how we can further develop our customer relationship.

Cons

No cons

Pros

Really easy to use, super valuable features We did like how easy this helps to carry the NPS concept into the organization.

Pros

- Very easy to use, no complex integration
- direct results
- nice and easy understandable dashboards

Pros

Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation.

Cons

The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics.

Pros

A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service.

Cons

at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages.