zenloop Reviews

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

We are very satisfied.
We are very satisfied.

- easy to use and intuitive interface
- the possibility to use different types of surveys
- shopware plugin to automate the sending of our NPS surveys after an order
- integration to freshdesk to ensure a quick reaction of customer feedback
- gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support
- easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels
- live-feed for generating high transparency of customer feedback in the company
- very helfpul customer support
- regular feature updates via email and live webinars

More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Most likely ist the business intelligence behind.

Very often issues with Admin-Frontend.
Our internal(initial way of structuring surveys is often not covered.

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Generally happy but they could offer more integrations.

The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you!

It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;).

This plattform is focused on your needs to receive feedback to all your company activities with customers.
Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.

As a young application, there are no really missing features, except the missing mobile applications at the moment.

- love the live feed option because it enables us to communicate customer feedback to anyone within our company and quickly see what’s going right or wrong + it motivates our team to see changes
- very good value for money!
- customer service always provides quick and useful help with an issue
- the whole tool is easy to set up and understand

- no major cons, if issues appear (bugs etc.) the zenloop team usually fixes them immediately which makes it super convenient

Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.

easy to use and great customer support .

Very satisfied with zenloop, so far nothing negative to report

Great ease of use, simple but effective product features, excellent analytics to measure and manage customer happiness

Nothing so far! Onboarding was good, implementation easy and usability so great that you hardly need any support

- Very easy to use, no complex integration
- direct results
- nice and easy understandable dashboards

simple Interface and easy data import/export

we would like to compare NPS Sets over time. We would like to delete a rating (wrong recipient.. etc)

Really simple and intuitive interface
NPS is great metric for open customer feedback
Practical applications for e-commerce

Some more analytics features and integrations to data warehouse would be great
Pricing could be lower

Easy set up, tool handling, improvements/feedback right from day 1

sometimes lack of customization, better pricing model to be considered

The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.

A longer trial period would be nice.....

The software enables us to understand the needs of our customers and let us cover detractors

maybe there should be an option for internationalization. So you do not have to translate the snippets by your own

Surprisingly easy way to monitor customer satisfaction, gather targeted feedback and improve the customer journey. Super simple and easy to use.
Showed great uplift in conversion along the customer journey.

A longer trial would have been nice, but we were rapidly convinced of Zenloop.

Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation.

The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics.

customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen

I'm lucky to say that nothing comes to my mind

Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service

No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well.

I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers.

There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad)

A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service.

at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages.

- fair pricing (totally worth the money IMHO)
- integrations like zendesk, slack etc. are very handy
- the team responds very quickly when an issue occurs
- the tool or better the whole process is very self-explanatory and easy to work with

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.