Ticket Tailor Reviews

Ticket Tailor

4.9 (483)
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Event ticketing for events of all sizes. Low fees. No fuss.

Overall rating

4.9 /5
(483)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

99%
recommended this app
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483 Reviews

Kathy
Kathy
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A hidden treasure - Ticket Tailor has been critical in my organization's response to covid

Reviewed on 2021/12/14

My nonprofit organization relies heavily on visitor admission revenue to help advance our mission....

My nonprofit organization relies heavily on visitor admission revenue to help advance our mission. We were closed for a year due to covid, which impacted us heavily. This year, we sought a solution to be able to open safely. One of our solutions was online, timed ticketing. I researched various options and found Ticket Tailor, which was listed as integrating with my Weebly website. I'm so glad I found this solution! Not only did it work well for our purposes, but the customer service they provide is excellent! They even had articles on implementing timed ticketing - just what we were looking for. The "chat" is always helpful and they always have ideas for how to use the program to do what I want it to do. And their regular updates are actually... Helpful! Always adding features or tweaking elements that make the program work just that bit better. They are affordable and responsive. I highly recommend Ticket Tailor.

Pros

Ticket Tailor is easy to use and has excellent customer service. Any time I need help with doing something, they respond quickly. Also, they truly listen to their customers and make regular, helpful updates. I like the ease of use, ease of creating events and ticket options, ability to embed in my website, ability to customize events and communications, and so much more. The software is very affordable, and you can pass on the ticketing fees which is very common practice these days. It's a great platform!

Cons

It's hard to say because I love this software. Reporting could be a little more robust, although it is similar to other types of platforms (e.g., online sales). Integration with a few more software platforms, such as more options for emailing, would be helpful. Much of what I would have said "like least" when I first started using the platform have already been addressed in the company's software updates!

Alternatives Considered

Eventbrite

Reasons for Switching to Ticket Tailor

It looked more user friendly and was more economical.
Roy
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good System!!

Reviewed on 2024/12/23

Pros

Payments come 7 days to my account after received.

Cons

not being able to see what was paid, and what is pending easily

Kelly
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good features, need better summaries

Reviewed on 2019/10/23

Much better than Eventbrite.

Much better than Eventbrite.

Pros

I like the immediacy of it and the fact that it easily links up to Stripe for fast payments.

Cons

I always need to do print screens of the events I've held and the total amounts made for my accountants, because there's no feature to have a summary of the income for each product. I've asked the question but Ticket Tailor has referred me to Stripe, however Stripe don't show you what you've made per product, only money coming in. So it's a bit of an annoying vicious circle.

Valerie
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Experience with Ticket Tailor--thank you for your wonderful customer service

Reviewed on 2024/10/01

It was the best experience. In fact, I have many future events, and I will keep using them every...

It was the best experience. In fact, I have many future events, and I will keep using them every time and recommend them to others.

Pros

It is so user-friendly, and their customer support is great. They respond to you right away at any hour if you have any questions. That is extremely helpful when I needed a response right away. And it was so easy to create the event and print the box office reports.

Cons

I found it time-consuming to navigate how to find a way to receive payment from ticket sales. And wanted to see if they could expand using more services like Venmo or PayPal for one to receive payment.

Alex
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First time users for a school Winter Fair event

Reviewed on 2024/12/04

Really pleased, customer service has been impeccable, I had a few questions when setting up the...

Really pleased, customer service has been impeccable, I had a few questions when setting up the page and the webchat was always quick and easy to use, with helpful advice from a real person, not a robot! And all the users reported how quick and easy it was - we're thrilled to have started online ticket sales for our school events and won't be going back!

Pros

It was so easy to adjust settings behind the scenes, the people purchasing found the process very simple and easy to use and the notifications were really helpful via email. We used the data of types of tickets sold and money raised to help us calculate how many people coming etc.

Cons

Nothing bad to report from using it for this event!

Bridget
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this platform !

Reviewed on 2024/11/26

Fantastic customer service ! [sensitive content hidden] was brilliant ! Sorted my issue very...

Fantastic customer service ! [sensitive content hidden] was brilliant ! Sorted my issue very quickly and efficiently

Pros

It’s so simple to use . I love how easy it is to duplicate events

Cons

Some of the drop downs I don’t really understand . It could be simpler in places specifically around number of tickets

Gary
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great service

Reviewed on 2024/12/11

good service overall, easy to use and great value for money

good service overall, easy to use and great value for money

Pros

Great easy to use, good pricing structure

Cons

not advertised like eventbrite quite hard to find

tiffany
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10/1 would recommend - especially for new events!

Reviewed on 2024/11/22

simple and quick to set up and prices are great, especially for new events. love that its connected...

simple and quick to set up and prices are great, especially for new events. love that its connected to Stripe, because that's a payment processor we know, trust and love already.

Pros

super easy to use for both us and our guests!

Cons

would've loved more template options, but what was available worked really well too.

wayne
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 2024/11/18

Very good set-up, quite easy to use , user friendly

Very good set-up, quite easy to use , user friendly

Pros

Ease of use , user friendly, easy to edit everything

Cons

Time it takes for Ticket sales money to come through

Brendan
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Service For Smaller Events

Reviewed on 2024/11/25

Pros

Easy to create and send/sell tickets for a small event.

Cons

Fees were a little high. It adds up fast as a small business.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TicketTailor - revolutionised our business

Reviewed on 2019/09/24

We have run over £300,000 of sales through - and we have had no problems with people turning up for...

We have run over £300,000 of sales through - and we have had no problems with people turning up for events who are not "on the list"

Pros

Ease of use.
Technical support team very efficient.
Monthly fees much less than "Eventbrite" style services
We choose not to have any booking fees at all for our customers.
It just works...

Cons

My only reservation is that there is no support for multiple users, although we've been told this is on the roadmap.

Lauren
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ticket Tailor is the best event software I’ve used

Reviewed on 2019/10/23

I work across many clients (currently three of our clients use Ticket Tailor) and it’s easy for...

I work across many clients (currently three of our clients use Ticket Tailor) and it’s easy for both our team to use and for our clients teams to use. The reporting function is excellent and any time I’ve had a problem, their cCS TEAM usually helps solve it via chat.

Pros

I’ve been in events for 10 years and Ticket Tailor is the easiest software I’ve used for smaller, highly customized events. It’s easy for our team to set up, it’s easy for our customers to check out AND it’s the most inexpensive fee structure around. I use it for big clients in Silicon Valley and small clients around Montana and it works for everyone.

Cons

The refund process is tricky through PayPal and I wish you could partially refund orders right through the software. There’s also not an option to cancel a single ticket if it’s part of a larger order so we need to do a weird manual work around here. Also, the waitlist function is okay, but I’d LOVE if the waitlist had the ability to take first and last name too instead of just email.

Rachel
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game changing process

Reviewed on 2023/10/02

I can't recommend Ticket Tailor more highly. It's literally changed my life! As new micro community...

I can't recommend Ticket Tailor more highly. It's literally changed my life! As new micro community business owner, I'm not yet earning much money and can't really justify a website, but then I found Ticket Tailor. It behaves like a website and acts as a platform for me to promote my community events. It's very user friendly and it's easy to edit details, duplicate events, change tickets, customise the message the customer receives after they've booked etc. But when I do get a website, it will intergrate within it. Plus Ticket Tailor has loads of features I haven't yet explored properly like adding products to upsell and creating a private community. Its more straightforward than Eventbrite and I love all the customisable options. 10/10 from me!

Pros

Everything! From ease of use, to customisations, to branded colours etc, to choice of integrations, to scanning in app, to transparent costs, to customer service.

Cons

I'd like to be able to add details of sponsors for my events.

Ricardo
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent platform

Reviewed on 2024/09/17

Ticket Tailor is an excellent platform for event organizers. It's user-friendly, offers flexible...

Ticket Tailor is an excellent platform for event organizers. It's user-friendly, offers flexible pricing, and makes it easy to sell and manage tickets. I love the smooth experience for both event hosts and attendees. Plus, the customer service is top-notch!

Pros

Ticket Tailor is an excellent platform for event organizers. It's user-friendly, offers flexible pricing, and makes it easy to sell and manage tickets. I love the smooth experience for both event hosts and attendees. Plus, the customer service is top-notch!

Cons

One downside of Ticket Tailor could be the limited customization options for the ticketing pages. While it's user-friendly, more design flexibility would be great for branding. Also, the reporting tools, though useful, could be more detailed for deeper event insights

Marianne
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic resource

Reviewed on 2024/10/30

Excellent service, easy to use. When I needed support, there was help on hand straight away

Excellent service, easy to use. When I needed support, there was help on hand straight away

Pros

Easy to set up
Straight forward for parents
Help on hand

Cons

This might already be a feature, however, I couldn't find it. For one lump sum to be put into the bank rather than smaler amounts every other day. Easier for our books.

Richard
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ticket Tailor solved a difficult problem and did it easily

Reviewed on 2023/10/16

Absolutely outstanding solve a problem, which we have been trying to solve for several years and...

Absolutely outstanding solve a problem, which we have been trying to solve for several years and did it easily and quickly

Pros

Overall ease of use, high level of support

Cons

There is nothing I dislike about TT. It works splendidly does what it supposed to do has caused us no difficulties whatsoever in implementation and use.

Ashlyn
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why you should use ticket tailor for your event

Reviewed on 2023/10/12

My overall experience has been awesome!

My overall experience has been awesome!

Pros

Ticket tailor really evaluated our organization's ticket purchasing process, helping to make our event way more exciting and easy to sign up for.

Cons

I do think having more options to customize the design of the site and the graphics that become available to the public

Domingo Antonio
Domingo Antonio
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

The best ticketing platform for events of any size

Reviewed on 2023/06/26

I was impressed with the ease and agility with which I was able to set up my event and start...

I was impressed with the ease and agility with which I was able to set up my event and start selling tickets in a matter of minutes.

Pros

From the moment I signed up, I was able to set up my event and start selling tickets in a matter of minutes. The process of creating my locker was very easy and I was able to customize it with my own logo and colors, giving it a professional look and consistency with my brand.

Cons

I would like the platform to have more integration options with other tools and services. While there is the ability to integrate with some popular apps, I wish there were more options available so I could connect this platform with all my usual marketing and event management tools.

John
Overall rating
  • Industry: Publishing
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best option for independent businesses

Reviewed on 2023/04/08

This is the best ticketing service that I have ever used and I would recomend it to anyone, purely...

This is the best ticketing service that I have ever used and I would recomend it to anyone, purely because you dont have to wait until the event is over to collect your money

Pros

Most ticketing services don't send you your money until after the event is over and they take a massive cut. The cut that Ticket Tailor takes is much smaller and you get the money wired directly to your bank account as it comes in, which allows you to pay for the event without coming out of pocket.

Cons

Discoverability is not as good as with Event Brite, which means that people arent going to find out about you through ticket tailor, but for the money you save you can just spend a bit extra on advertisment

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The Affordable and User-Friendly Ticketing Platform for Events

Reviewed on 2023/02/25

Pros

Ticket Tailor is a great ticketing platform for events of any size. It is both affordable and user-friendly, making it easy to set up and manage events. I love the fact that Ticket Tailor allows me to customize everything from the ticket type to payment gateway. It's definitely worth checking out if you're planning an event!

Cons

Up to this point, I have been unable to uncover any negative aspects.

Brad
Brad
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful Tool, Great Support, Easy to Use, Happy Customer!

Reviewed on 2022/02/18

We have a small event with some unique challenges (limited parking, limited camping, comped...

We have a small event with some unique challenges (limited parking, limited camping, comped tickets, presale, retroactive discounts/refunds, etc). Planning the event has been so much easier since we found Ticket Tailor.

While the interface is EXTEREMLY easy to use, the depth of features/settings allows for a lot of flexibility for our unique event (multiple ticket types, presale/GA sale, donation options, access codes, discount codes, etc.). In addition to the full feature set, Ticket Tailor customer service has always been extremely responsive through the live chat in the web app.

I could not recommend Ticket Tailor enough for your event and looking forward to continuing to use this service as our event grows.

Pros

- Ease of use
- Competitive pricing
- Helpful support
- Wealth of features/settings
- Fun to use!

Cons

- Last event... we did not have our cellphones on a network (cell service was not available). A phone got logged out and lost the tickets checked-in. A local backup would be nice for the App.

Alternatives Considered

Brown Paper Tickets

Reasons for Choosing Ticket Tailor

Square was much more retail focused. We needed a ticketing app.

Reasons for Switching to Ticket Tailor

More tailored to ticketing... lol.
Chris
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Moving from Eventbrite to Ticket Tailer was the best thing we did

Reviewed on 2021/07/27

We had real world and online events and lots of then. TT was so much easier and faster thna EB and...

We had real world and online events and lots of then. TT was so much easier and faster thna EB and way cheaper.

Pros

We had challenges with Eventbrite at the strat of the pandemic and needed a new solution fast. I checked all the platforms out and ended up choosing Ticket Tailor. Short learning curve but easier, faster and slicker by far than eventbrite. No not as many features, but the features that are needed ar all there. Cost wise its WAY cheaper too. The whole team loves it now where EB was always a chore.

Cons

All my issues get addressed in a Zoom call with the team! Yes I can actuaklly talk to humans who make the product. That alone is a gamchanger.

Andrea
Andrea
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First class, enjoyable to use, no nonsense, easy to implement

Reviewed on 2022/07/12

Fantastic.

Fantastic.

Pros

TT just makes my life easier - and that's why I love it so much (and am taking the time to write an *actual* review!!!). The dashboard / event editing / ticket set up make setting up the event & seeing how it's going really easy & no stress.

I had tried so many different event platforms in the last 10 years - Eventbrite (ditched that very quickly), We Got Tickets (felt about 10 years out of date), and some others that I can't remember the name of.

Cons

Difficult to say really - I haven't encountered any negative aspects. Reading other reviews it sounds like integration with other tech might be useful, but I've just seen that TT connects with Zapier, so that basically is that covered!

Honestly, I'm 100% happy. Whoever is behind the company, keep going!

Liz
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pay as you go all the way...

Reviewed on 2019/10/08

We were looking for an online ticketing solution for both paid and free events, that met our budget...

We were looking for an online ticketing solution for both paid and free events, that met our budget requirements, was attractive and relatively easy to use. Our events are both current and future (12+ months), often with gaps of months in between. TicketTailor's pay of you go feature works so well for us as we literally only pay for what we sell, at a great price too, whilst maintaining an online presence for our events 24/7. No ongoing service fee for our quieter months. Perfect solution for our growing startup. It has meant too that we can now house all our events on the one platform. Thank you TT!

Pros

Price. Pay as you go option. Responsive help desk.

Cons

Tricky sometimes to embed graphics or videos.
Formatting of paragraph spacing sometimes too very challenging.
Often have had an event that has big spaces in the copy that are only just good enough. I seem to have no space or a huge one. Not ideal.

Damian
Damian
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wouldn't consider anything else

Reviewed on 2022/07/25

Pros

The best and very affordable online ticketing platform. Highly recommended

Cons

A bit more customisation on questions would be ideal but doesn't detract from a great product.