Tripleseat Reviews
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513 Reviews
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best event planning software on the market
Reviewed on 2017/10/18
Everything from being more organized, more efficient, client management, lead management to cost...
Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.
Pros
What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!
Cons
There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tripleseat Review
Reviewed on 2019/11/12
It's been a very easy process. Customer support is always super helpful.
It's been a very easy process. Customer support is always super helpful.
Pros
It's both dynamic and user-friendly. I love all the options.
Cons
I'd love a phone friendly, downloadable app.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Gets the job done
Reviewed on 2019/11/05
Pros
Everything is consolidated in one place (communication etc.)
Cons
- Your search in the search bar has to be a full name or title otherwise it won't pull up
- Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist there will be random spaces missing when I go to use it in a BEO that weren't there when I saved it
- Functionality in regards to saving email templates is very confusing because there are multiple ways to save and some show in certain places as opposed to others (I've watched ALL the videos on this too and it shouldn't be happening that way according to the videos
- You can't do multiple **SEPARATE** dates for the exact same event and a booking leaves a giant chunk of time open especially if it is months apart.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gather Review
Reviewed on 2019/07/30
Pros
Its very easily navigable, well-organized, great customer service. You can tell this was created by people in the events industry, it truly saves time wasted on forms, housekeeping items, and allows that time to be used to create more sales. The customer service is quick and I have noticed they truly take suggestions into consideration when bettering the product.
Cons
It still will put emails in clients junk folders, I let clients know this but it definitely creates room for missed sales.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gather Changed The Game For Us
Reviewed on 2019/07/30
Pros
The simplicity and ease of use has been a huge game changer for us. Prior to using Gather, our entire team worked out of manila folders to keep track of our events - very old school. Now we are able to communicate and work much more effectively and as a result have both increased our business and made our clients much happier.
Cons
There is a lot to learn in the beginning but ultimately it was totally worth it for us.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wow! This was a lifesaver.
Reviewed on 2017/12/14
TIME! I have recommended this product to at least 4 companies and I know two have signed up. The...
TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.
Pros
I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.
Cons
It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tripleseat has made my job so much easier!
Reviewed on 2017/10/20
Ease of doing my job, tons of time saved.
Ease of doing my job, tons of time saved.
Pros
The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!
Cons
The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tripleseat is a software you NEED!
Reviewed on 2019/05/21
Tripleseat has completely transformed the way I do business. Moving from paper quotes and contracts...
Tripleseat has completely transformed the way I do business. Moving from paper quotes and contracts to having an actual system like a corporation to manage my customers. It’s night and day the amount of information I know about my customers now and as the owner, I like that I can see where each customer is in the sales funnel. It’s made our company paperless and so much more organized. In the end, our customers trust us more because we never miss a detail and my employees save time because they aren’t endlessly chasing down information.
Pros
Very easy to learn and setup due to the onboarding team and account representative.
Cons
It’s hard to find something I don’t like about tripleseat. I guess my only complaint would be there’s no mobile app, just a mobile website. So you have to sign in each time on mobile. It’s really not a bother, but if you are forcing me to say something negative, that’s all I can think of!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great and useful software!
Reviewed on 2017/10/18
Pros
Pros:
- Easy! It is really easy to learn and flexible to adapt to your venues' needs.
- My coworkers love the layout of the event orders
- Costumers love the ability to sign contracts online and the ease of communications
I have worked with several different software and TripleSeat is definitely my favorite. I have carried to any new company I go to.
Cons
Cons:
The set-up part of it (at the beginning) with the staff is a little time consuming and the response was slow. Once we were over the initial set-up part, it all went smoothly.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple yet advanced event planning software.
Reviewed on 2017/12/16
Having one place for all of the events to live.
Having one place for all of the events to live.
Pros
Gather offers users the ability to easily organize a vast majority of events that otherwise can become overwhelming. Being able to process payments on Gather is the BEST feature. It promotes a feeling of professionalism for the guest.
Cons
It could be a bit more streamlined, it requires some clicking that to get to new pages that could be eliminated. To be honest I am not crazy about their new branding, the symbol does not translate for me to something that makes sense.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A good fit for breweries
Reviewed on 2023/07/11
I could not do my job without Tripleseat. The amount of time I save by communicating with clients...
I could not do my job without Tripleseat. The amount of time I save by communicating with clients through the software and using it to build BEOs for internal communication is the only way I can manage the volume of business I do on my own.
Pros
As an event team of one, I find Tripleseat to be comprehensive and easy to use. Tripleseat is absolutely critical to my success and efficiency as an event manager. The lead, event, and calendar features are all functions I use countless times a day. I love the ability to import email response templates and BEO templates. Customer service is super friendly and fast.
Cons
Tripleseat has some weird quirks that I feel like should be easy to fix when suggested. There is a lag time when entering a new client who you'd like to add to an account which really slows down my work flow to have to wait for. You can only have one client on a lead, so if you are communicating with a couple or both parents of the groom, you can only communicate with one email address. It is hard for clients to tell who is on the thread. I would say the email function is one of the weakest. There have been other feature upgrades that seem like common sense/basic requests to me that Tripleseat has not been able to accomodate.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent Software with a Few Frustrating Quirks
Reviewed on 2019/04/17
It has been an overall success at easily keeping our client focused. Instead of using many...
It has been an overall success at easily keeping our client focused. Instead of using many different software apps, booking, payment etc, it creates a single portal and eliminates many questions we were faced with prior to implementing. Sales tracking and other features are simple without the hassle of Salesforce integration.
Pros
The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal.
Cons
Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please.
In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall Great!
Reviewed on 2019/07/30
Keeping organized with Gather is a breeze!
Keeping organized with Gather is a breeze!
Pros
The ease of Gather is truly amazing! The report functions I use daily to see overall growth and what needs to be improved on. The calendar is able to be viewed on the app along with a desktop as well as edited on the go from a cell phone. All documents are easy to read for sales coordinators, chefs, as well as servers. Creating events is easy and tracking channels for marketing is a great way to keep updated on marketing campaigns. Also staying organized through Gather is great by creating tasks, not only for yourself, but interns or other sales coordinators. The messaging system is great for communication with other team members.
Cons
I would love to see the sales coordinator on the pop up portion of the calendar. Also, the messages changed into a drop down, however, when you are trying to scroll for some thing, clicking on every single individual message is time consuming and everything should be about saving time. The app is only for viewing and not able to do any editing, which does not save time. Sometimes there is slowness or some glitches, such as Gather cancelling the event or duplicating the event when creating.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Event Planning Made Easy!
Reviewed on 2019/07/30
Not only is the Gather team extremely helpful and responsive, but since I have switched it has cut...
Not only is the Gather team extremely helpful and responsive, but since I have switched it has cut my work time down significantly!
Pros
It is extremely easy to use and saves me time! I love everything about gather! Reporting is easy to generate, message templates cut down my work time, the online cc and event agreement make it easy for my team to reference and of course the Gather team is always friendly, helpful and has become an extension of my own team.
Cons
Honestly I do not have any complaints about the software maybe that I didn't use it sooner. I would like if they partnered with OpenTable, but I believe they are working on that.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best private dining software
Reviewed on 2019/05/10
Although there is room for improvement, I absolutely love this software. It's fairly customizable...
Although there is room for improvement, I absolutely love this software. It's fairly customizable via booking templates, and allows me to book and confirm routine events very efficiently.
Pros
I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.
Cons
Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gather changed my world
Reviewed on 2019/08/26
Gather has connected communication from the inquire to the closing of the event for all involved...
Gather has connected communication from the inquire to the closing of the event for all involved parties. The kitchen staff has up to date menus, staff has access to all event details, custom menus, bar arrangements and closing event instructions. We are very grateful to have this software program available for all our restaurant locations
Pros
Gather is so easy to learn and use for both hospitality staff and event hosts. It is the best tool we have for company wide event communication. Every event detail is tracked and available for your full team to execute a flawless event.
Cons
I have no complaints about the software at all. The updates are smooth, customer service is fast, reports are easy. The credit card processing also made staying credit card compliant a piece of cake.
...I do find the team communication feature to be very confusing or unnecessary.
I would like for it to integrate with Open Tables in the future.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Daily Life
Reviewed on 2020/09/22
Overall it was not hard to learn for such a critical tool we use to plan multiple events.
Overall it was not hard to learn for such a critical tool we use to plan multiple events.
Pros
It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.
Cons
I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Inside Scoop
Reviewed on 2019/07/30
Speed in dealing with Guests is great - I have been happy implementing Gather at over 15 locations.
Speed in dealing with Guests is great - I have been happy implementing Gather at over 15 locations.
Pros
Efficiency of getting leads that populate into bookings, and love the mobile app.
Easy for staff to learn - easy to dialogue and message with Clients
Cons
The reporting feature needs work.
Would like the opportunity to add more customized fields and titles.
The current layout of the BEO's is not functional.
Missing Change logs and status changes features.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Cut Above the Rest!
Reviewed on 2019/05/17
Not only is Gather flexible with tasks and manipulating your day to day needs, there's a plethora...
Not only is Gather flexible with tasks and manipulating your day to day needs, there's a plethora of built in features to help be more successful ~ not just with your Clients, but your staff as well. Plus the Gather Team is constantly innovating and improving upon its system to keep up with the evolving nature of events and catering. Any feedback given is gracefully accepted and noted, and their Customer Success Team Members are always there for you when you encounter an issue or don't know what to do. Our Events business has benefited greatly since we were able to bring Gather in to the fold!
Pros
The overall ability to communicate clearly to Clients as well as staff, and having the software compatible with the newest tech (I get notifications on my phone and watch). Proposals to clients look professional and are easy for just about anyone to utilize. Putting proposals together now take minutes instead of hours.
Cons
I honestly have nothing negative to say about any aspect of Gather.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helps to keep my event information organized and shared with my team
Reviewed on 2016/10/05
I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me...
I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me organized, in touch with clients and staff, and keeps all of the information I need in one place. I love that clients can get in touch with me through a Gather link on our website, and I can convert a lead into a booking very easily. Keeping up with so many people and events is exhausting, but Gather makes it much easier for me to have all necessary information and conversations with clients in one place. I also love that I can have my clients "sign" event contracts through the website, send deposits, and put a card on file. My team can also access conversations and documents so that they can stay up to speed with what is going on. But I think my favorite part is that the bookings calendar can be synced with my google calendar across all of my devices. :)
Pros
Customer Service, price, and rapidly growing features
Cons
I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tripleseat is a life saver in the event planning world!
Reviewed on 2017/10/18
I'm happier and more productive at work. We also have happier customers who feel better taken care...
I'm happier and more productive at work. We also have happier customers who feel better taken care of. We are more thorough and proactive and our guests can tell. It also helps us stay on top of past guests/events so we remember to stay in touch and keep them coming back!
Pros
It really helps me and my team stay organized and better work together. Since transitioning to Tripleseat, all members of the team can work on each event instead of us each working in our own bubble. Events are more thorough, cohesive and guests get better attention. The tasks in the system are the best "task management" tool I've come across.
Cons
It sometimes feels that the help desk doesn't listen to you when you're trying to voice a complaint/error. They're quick to blame you or your other software before they even try to understand the issue and almost refuse to get on the phone with you.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Changed the way we do business!
Reviewed on 2018/08/09
Tripleseat has truly been a game changer for us! We are definitely happy with their services,...
Tripleseat has truly been a game changer for us! We are definitely happy with their services, however we would love to see some custom changes in the near future.
Pros
Previously, all of our event leads were coming in directly through email and we were tracking by typing them into our outlook calendar. Stone ages, I tell ya! Now, our entire events team has access to all conversations, can edit contracts at any given time and are able to cut down our response time in half. Tripleseat has been a huge improvement for us!
Cons
Some of the customizations and communication pieces aren't super helpful. We've had an issue with multiple emails being sent to our shared inbox, but received very little help to fix the problem. Additionally, the email thread is very hard to read sometimes when the body of the email is copied in. The communication flow could be a lot cleaner. We also would like to see a place where we can store data regarding the event (post event), particularly follow up notes.
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tripleseat after 1 Year
Reviewed on 2019/01/15
Training was quick and easy and support has been extremely good. The transition did pose some...
Training was quick and easy and support has been extremely good. The transition did pose some problems, as trying to make our systems fit into Tripleseat took some true trying and testing, and it seems we're still making changes. But overall it feels like a good fit. Anxious to explore the new reporting platform!
Pros
Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy.
Cons
The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen.
- Industry: Design
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy, low-cost, and distinctive event coordination
Reviewed on 2022/02/22
Using Tripleseat, I can easily send invitations to anyone interested based on contact lists...
Using Tripleseat, I can easily send invitations to anyone interested based on contact lists provided into Tripleseat, as well as complete registration and fee payments.
Pros
Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure.
Cons
Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward.
- Industry: Events Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Could use improvement
Reviewed on 2023/08/13
It has been a solid good.
It has been a solid good.
Pros
The functionality of receiving leads and booking events are great
Cons
It has consistently been slow and we have had service interruptions, our contracts have had issues from original set up - copied over contracts linked together which is still ongoing, and little things like not being able to add a color to the calendar for our company functionality. As the admin for leads, I am still confused on how to clear them from years ago.