RepeatRewards Reviews

RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

Some of the reports can be confusing to use/ read.

I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

It emails customers if that bounces auto postcards go out
Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found.
The software is getting updated to easier reading and easier to use
Staff is outstanding easy to communicate with and good attitude.
I belive it's one of the most robust rewards system out thier.

They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion.
Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Patience of the staff
Knowledge of the staff
And their willingness to offer services that in line with our mission statement

This is nitpicking, but the overwhelming number of services offered. I tend to get lost but this is more my responsibility than yours.

Very thorough and detailed regarding data.

Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate.

The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously.

Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up.

Rewards program is very valuable for our customers.
Emails are helpful...........................
Constant contact was nice addition
Different options available.

A little pricey with all the add on features. Constant contact is nice but t the monthly fee is a little much for the few emails I put out.....
Had some issues earlier this year with Micros integration. After 3 months we finally got it up and running efficiently.....

They have a great help desk, and are very willing to help you manage your program. Program easy to use on day to day basis.

Still have allot of back-end paperwork to manage. It takes some time to get your customers all set up. Once set up, it is seamless.

I have never had any technical issues with the software, its very user friendly. The back office allows us to access the customers accounts and add points if necessary, and marketing is included!

Some customers wish they had a keychain card, I don't know if this is something that is offered or not, we don't offer them, but it would be a great idea.

easy to use

no bar codes on back of reward cards now ?

The Repeat rewards software is very easy to use. We do not even have to swipe a card with our system. Just input the customers name and you are in business!!

The repeat rewards software really has no negatives to that I am aware of. It is a very easy way to reward our customers for their repeat business!

easy to check customer transactions online when they forget their card or when they forget their coupon

override for large dollar transactions seem to be a slight pain to have to go in to software and override.

Great customer support and easy-to-use once set up. My clients enjoy the rewards and it helps keep loyalty.

Design was somewhat outdated (but is greatly improved with new release). More frequent updates would be nice.

I like the availability to see exactly where customers are at with their rewards. I also like the mailers.

The perks for the customer! after reaching 100 points and Double Point Days are great ways to get customers to purchase products.

When it doesn't communicate properly with point of sale. And points don't get recorded. We have to enter them manually online.

Gift card component makes it easy to combine loyalty with sales. Love the fact that there is a digital and mail rewards systems.

Data entry. It would be preferred to have system where the data entry is put on the guest. It is too time consuming for a manager to do.

easy to use, not much maintenance on my end

sometimes updates on change of addresses are slow

Very easy to manage customer's accounts, easy to upload files, customer support was great even though I am in a different timezone.

I would like to be able to change the reward levels on my own without having to go through customer support. Sometimes when adding new members the system glitches and won't let you add the new member.

It is very easy to use! Patient and staff find it very user friendly. It keeps us organized and helps with emails. We also like how the coupons are sent out.

The I pad is sort of slow and it freezes up a lot! This is the only problem that we have had with the actual product!

It is not a one size fits all system, very well put together and gives a customer a choice in how they sign up and recieve information.

Learning the software as it has a good amount of option to reach out to customers so it is time intensive to learn.

Ease of use, I would like it if it were easier to find patients with the new software, the fact that the patients don't come up alphabetically is hard.

There was an update, but, it doesn't always come up with the updated version. I'm not exactly sure how to make it update on every computer.