ArcTitan Email Archiving Reviews

ArcTitan Email Archiving

4.6 (19)
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Secure Email Archiving. Compliant, Fast, Secure & Office365

Overall rating

4.6 /5
(19)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.8/5
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19 Reviews

Robert
Robert
Overall rating
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick and easy Email archiving

Reviewed on 2022/03/28

We moved form Lotus notes email on premise and needed a way to have access to more mail more easily...

We moved form Lotus notes email on premise and needed a way to have access to more mail more easily than in the Outlook 365 environment. We also needed to ensure every email was captured in a single searchable location.

Pros

It a real set and forget system It was easy to configure and setup. Once the new

Cons

It was not straight forward to assign different email accounts to other users. Also having to switch accounts to privieledged to do a full archive search could be a little better handled.

Sean
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Archiving Product

Reviewed on 2024/11/08

The support, service, and onboarding has all been fantastic

The support, service, and onboarding has all been fantastic

Pros

Great pricing structure, and much easier to implement for new clients than it used to be

Cons

Licenses are to be purchased in blocks of 25

Alternatives Considered

Carbonite

Reasons for Switching to ArcTitan Email Archiving

Much nicer user interface albeit slightly more expensive
Christian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Easy and does what it says

Reviewed on 2023/07/03

Pros

Setup is a bit complicated, but then when it's launched all is well.User interface needs to be more intuitive.

Cons

Setup was a hassle and needs to be simplified

Mario
Overall rating
  • Industry: Fine Art
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Would use TitanHQ again

Reviewed on 2024/11/12

It's been pretty much 'set it and forget it'. Setup was pretty easy, and wall led through the...

It's been pretty much 'set it and forget it'. Setup was pretty easy, and wall led through the process. Searches work ok. Have not tried yet to upload older emails, but they provide an important facility.

Pros

It provides a complete solution for email archiving.

Cons

It can get a little complicated at times, but a necessary evil in dealing with the security requirements. Not particularly fast to work with.

Alternatives Considered

Email Archiving and MailStore Server

Reasons for Choosing ArcTitan Email Archiving

Old software was outdated and had to be replaced.

Reasons for Switching to ArcTitan Email Archiving

Support and price were leading factors, and needed to be in compliance.
Micael
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product with great support

Reviewed on 2024/12/04

Great, the onboarding and support was a pleasant surprise

Great, the onboarding and support was a pleasant surprise

Pros

It just works and the support is top notch!

Cons

The user interface could be nicer and more modern

Alternatives Considered

Dropsuite Email Archiving

Reasons for Choosing ArcTitan Email Archiving

We were looking for a cloud solution and easier management

Reasons for Switching to ArcTitan Email Archiving

TitanHQ was more focused on email and overall cheaper
Callum
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ARC Titan for our Clients

Reviewed on 2023/02/27

I like the experience of administering the product for our client. I found it was enough to setup...

I like the experience of administering the product for our client. I found it was enough to setup and police with policies that our clients needed.

Pros

Support are always there to help with any issues and there is a fantastic knowledge base area to find out what we need if we are ever stuck.

Cons

We've not really hit any issues with the product.

Alternatives Considered

Microsoft 365

Reasons for Switching to ArcTitan Email Archiving

It was a 3rd party solution. 365 had the emails already. If something happened to Microsoft then it would all have been lost. If it is in 2 places then the data is better protected.
Lane
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great product

Reviewed on 2020/11/04

great support staff. love the product. we tried to use in place archiving with O365 but it seemed...

great support staff. love the product. we tried to use in place archiving with O365 but it seemed to cause more headaches for end users. arctitan is very simple to use and you can retain emails forever, even after an employee leaves, at no additional cost as arctitan does not charge a license if there is no associated O365 license being used. thats a bonus!

Pros

very easy to use. much better search tool than Microsoft E-discovery when searching for emails.
once in place, users can safely delete, clean up their mailboxes knowing that ArcTitan has a permanent record for them to search.

Cons

the setup took a little longer than we liked.

Reasons for Choosing ArcTitan Email Archiving

other product was problematic for end users.

Switched From

Microsoft 365

Reasons for Switching to ArcTitan Email Archiving

barracuda was too expensive and Zix was built on older tech.
Egil
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We are very happy with ArcTitan

Reviewed on 2020/11/05

Very good experience, it works "out of the box"

Very good experience, it works "out of the box"

Pros

It's easy to use and setup and the mailbox reader work great to import current mailbox

Cons

The Outlook "Integration" is is difficult to mass deploy to users.

Alternatives Considered

Jatheon Archiving Suite

Reasons for Choosing ArcTitan Email Archiving

Want to switch to Cloud solution with better search functionality

Reasons for Switching to ArcTitan Email Archiving

The possibility to "be forgotten" delete mail in mail archive.
Jorge
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great solution to search corporate emails history

Reviewed on 2024/11/08

It has been very helpful to find support on specific questions for follow up. We make querys using...

It has been very helpful to find support on specific questions for follow up. We make querys using our internal refences and get a full history of emails between us and our customers.

Pros

It's very easy to use and configure. Fast to retrieve information and easy to create customized querys.

Cons

Once I found an email that I need a copy, I can't forward it to another email.

Karel
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ArcTitan is a great automatic email archiving system

Reviewed on 2024/11/12

Overall it's been great, a good peace of mind knowing that our emails are archived and that we can...

Overall it's been great, a good peace of mind knowing that our emails are archived and that we can access and restore them with ease

Pros

Very robust, automatic system, far easier than dealing with Outlook's .PST files, a set and forget email archiving system

Cons

There was some troubleshooting with setting up the system, I had to open up a few support tickets, and there are some features I'm not quite sure how they work.

David
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Email Archiving Made Easy

Reviewed on 2022/11/15

We had a need to put in place an email archive for regulatory requirements. ArcTitan made it easy...

We had a need to put in place an email archive for regulatory requirements. ArcTitan made it easy by meeting our regulatory needs & offering a competitive price. Implementation was straight forward & support was on hand for any questions we had.

Pros

Email search is fast and easy with the multiple search options available. If I can't find it, it's not in the archive.

Cons

None that I can think of. The product just works to our requirements.

James
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Archive Product

Reviewed on 2022/03/28

ArcTitan has worked well and serves the purpose for which it was intended. It works so seamlessly...

ArcTitan has worked well and serves the purpose for which it was intended. It works so seamlessly that I sometimes forget it is working in the background.

Pros

It is simple to setup. Begins archiving mail almost immediately. The fact that all activity is logged is also a nice feature. A user cannot just go and start looking at everyones email without that activity being logged for accountability. This could be a very important feature for some industries that need this kind of product.

Cons

It isn't immediately clear how to view archived emails. It took a little bit of direction from support to figure out how to use the archive, but after it was explained it was pretty easy to find what was needed.

Damir
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for email archiving

Reviewed on 2022/02/16

We have been using ArcTitan for 2 years now and we had no issues at all.
As described above, setup...

We have been using ArcTitan for 2 years now and we had no issues at all.
As described above, setup was quite easy and compared to other providers Titan itself is bit cheaper.
Highly recommended.

Pros

Very easy to setup, support is great and responsive, import is easy too.

Cons

none at the moment, no bugs, no glitches, great tool.

Eric
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid Product that delivers Solid Results

Reviewed on 2022/04/05

Pros

The ease of deployment and integration with our on Prem Exchange environment made deployment and ongoing maintenance a breeze.

Cons

I only wish the Outlook addin was a bit more developed. Installing to a local workstation or laptop works great, but a large portion of our environment utilizes a RDS farm and the addin doesn't play particularly well there. It works, but requires a reactivation from time to time.

Steven
Steven
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing time saver and easy past email access

Reviewed on 2018/11/19

We love Arch titan and have come to depend on it. Import all your Past PST archive files and you...

We love Arch titan and have come to depend on it. Import all your Past PST archive files and you will never go back.

Pros

My sales staff and customer support department have become dependent on AtchTitan. When a contract dispute or service contract cant be found we have discovered it is 100 times faster to search for the email on the topic then to actually look through hundreds of folders.
It is also awesome when a customer says "We never said that" . i can rapidly find the message where they did say that.

Cons

The key word search is a single box. It would be nice to have a "Near" function or "Does not contain"

antonio
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very powerfull product

Reviewed on 2020/11/04

Pros

Facility, powerfull, secure and the time to setup

Cons

Nothing cons for this product. The software work very good

Ciarán
Ciarán
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An archive solution above the rest

Reviewed on 2018/11/19

Pros

- Cost
- Features and functionality
- Customer Support
- The array of on-boarding solutions

Cons

Nothing bad to say about ArcTitan. The UI is slightly dated, however I believe there is a new improved UI being released as I type this out.

Aaron
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good simple email archive

Reviewed on 2022/03/28

Pros

It just works, minimal set up for Office 365

Cons

Some users have difficulty finding emails, but they can always be found

Dave
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Arctitan Initial Experience

Reviewed on 2018/11/27

Arctitan is providing us with the peace of mind of knowing that all company mails, without...

Arctitan is providing us with the peace of mind of knowing that all company mails, without exception, are being captured and archived. This is all being done without any impact to mail performance and with an incredibly straight forward implementation.

Pros

The ease of use and peace of mind that Arctitan provides.

Cons

No real complaints. We've only had the product for 6 months but so far its been working very well for us.