Kitomba Salon and Spa Software Reviews

Kitomba Salon and Spa Software

4.4 (75)
Write a Review!
Making you more successful.

Overall rating

4.4 /5
(75)
Value for Money
3.7/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.6/5
Sort by

75 Reviews

Anita
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Keeps the salon on track.

Reviewed on 2019/08/09

Pros

Kitomba has been great for my salon it helps keep everything on track and I am able to see what is going on at work even when I'm not there. The new time sheet feature has been amazing it keeps my staff honest and saves a lot of time chasing them up to put in their hours.

Cons

It does not integrate the hours from to.e sheet to zero.

Alternatives Considered

Shortcuts
Aisling
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Aesthetic Industry

Reviewed on 2019/08/04

Pros

Online bookings
Reporting
Automation of marketing

Cons

Clients unable to leave a review
Cost of text messages is too high

Alternatives Considered

Shortcuts, ZENOTI and Phorest

Reasons for Choosing Kitomba Salon and Spa Software

Timely had no ability at time for marketing

Switched From

Timely

Reasons for Switching to Kitomba Salon and Spa Software

Functionality
Christine
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

DO NOT RECOMMEND - OVERPRICED

Reviewed on 2021/02/27

Horrible. I can't wait for the contract to be over so I won't be ripped off.

Horrible. I can't wait for the contract to be over so I won't be ripped off.

Pros

Okay to use. Standard software, not much to comment. I have more cons on this software.

Cons

Way too over priced, they definitely lock you in a long term contract that you aren't able to exit. A lot of hidden fees - be careful with the automated text messaging. Definitely not worth the value of money. During covid closure period they offer NO support at all - pricing remains the same throughout. I would not recommend this software to anyone. There's definitely much cheaper and affordable options out there.
I chose this kitomba software as I had taken over an existing clinic that already uses it, now knowing what it is really like, I definitely regret not changing it in the beginning.

Kelly
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Kelly Kitomba

Reviewed on 2021/02/20

KPIs
Client retention

KPIs
Client retention

Pros

Love the new Kitomba 1 frequent rebook button.
Kitomba 1 access for team viewing
Online bookings

Cons

Not being in the cloud. Their are many functions I can’t use when working from home like cash rec.

Alternatives Considered

Phorest

Reasons for Choosing Kitomba Salon and Spa Software

I hated backing up and lack of reports

Reasons for Switching to Kitomba Salon and Spa Software

Price match Familiarity
Sharon
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love kitomba

Reviewed on 2019/07/31

I love the online booking, the easy rebooking system.
Accounting of the totals for individual staff...

I love the online booking, the easy rebooking system.
Accounting of the totals for individual staff and number of clients, it makes tracking everything we do easy.

Pros

Very easy to use and my staff all love and find it very easy to use would not use anything else.

Cons

Nothing I can’t fault it, I love how easy it is and always help just a phone call away.

Meredith
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It’s ok i

Reviewed on 2021/07/15

It’s ok but not great

It’s ok but not great

Pros

It manages the calendar well. Reminders are good.

Cons

So many reports missing.
It is not very flexible and there is conflicting information between kitomba 1 and the main system

Leanne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Behind the times

Reviewed on 2019/12/09

The customer service is good and the staff try hard to help us but they are only as good as the...

The customer service is good and the staff try hard to help us but they are only as good as the programming and this is too slow. Business is moving so fast as is our customer's needs. We have to keep up with them otherwise we lose them.

Pros

Im not sure because there are some good things but the gaps counteract the good

Cons

They are far too slow in keeping up with customer needs eg 1. There is no waitlist
2. We cannot add notes to Client forms 3. We cannot send out Client forms prior to arrival to save time. 4. Online booking and reporting do not work together

Kyle
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Getting Better Every Time

Reviewed on 2018/05/24

I can see what is booked in from where ever i am. No need to chase people regarding there appointmen...

I can see what is booked in from where ever i am. No need to chase people regarding there appointment and client history. Ease of salon functions.

Pros

I like that it can be set up to automatically do the work for you, when you know how to set this up. I feel its user friendly and easy to use and tech to use.

Cons

Thats you cannot make a reoccurring appointment for clients that come weekly. we have to copy and paste the appointment. I don't like the online booking payment, that its done through PayPal. i feel having to transfer from PayPal to my account is just more work for me. so i have chosen not to have this option.

Alanna
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Loyal Customer 5+ years

Reviewed on 2018/11/25

For years I was so happy, however I am at the stage of looking else where if this online booking...

For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved.

Pros

I like how easy and user friendly it was for staff and clients booking online and the reports. Also love K1.

Cons

Online booking is fabulous when it’s working. For the past 7+ weeks so many clients have had issues and not been able to make there appointments and Kitomba recognised there was an issue said it was fixed but it’s definitely not. Still getting clients complaining it’s not working. Very disappointed 4 weeks till Christmas and this is happening for the price you pay.

Veronica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Kitomba

Reviewed on 2019/05/23

The best costumer service i have ever come across. Everything is made easy, everything is explained...

The best costumer service i have ever come across. Everything is made easy, everything is explained and sorted within a few minutes.

Pros

The best part about Kitomba is that its so easy to use. It has more futures than you will use, but its great to know that you have it there encase you ever need it.

Cons

Probably the price. I wish some of the futures were optional, and you would be able to add them as you need.

Louise
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Changed our business for the best

Reviewed on 2019/07/31

The targets are a great incentive for our staff to focus on and have definitely influenced sales.

The targets are a great incentive for our staff to focus on and have definitely influenced sales.

Pros

The online booking, now I don't spend hours making appointments.
The automatic texting to confirm the next days appointments.
The reporting for stock levels, ordering, business numbers

Cons

Can not think of anything that i did not like.

Natasha
Overall rating
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Owner

Reviewed on 2019/08/04

Haven’t really had any issues it wud be good to have onsite training with all my staff. I would...

Haven’t really had any issues it wud be good to have onsite training with all my staff. I would like more as a business owner I brought the salon and there is a lot of stuff on there that I feel I am not getting full use out of because of lack of knowledge

Pros

It was just there when I purchased the salon I would change but it’s to hard

Cons

I find it’s hard to get support to actually come out and do training with staff and it’s so EXTREMELY EXPENSIVE for what it is the only reason I won’t change is because it is what we all know and it is to hard

Renee
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2019/11/05

overall we love the software.

overall we love the software.

Pros

We love how easy it is to use and the marketing opportunities within the software.

Cons

It can occasionally glitch when trying to save a patients notes or not save when in kitomba one.

Carolyn
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We have had excellent service from all of your staff.

Reviewed on 2018/05/02

A comprehensive daily working booking system. Good reporting and stock control. Also some good...

A comprehensive daily working booking system. Good reporting and stock control. Also some good extra features associated with hairdressing and beauty

Pros

It provides a diverse range of information useful to me as Administrator. It is user friendly and has been designed well in my opinion. The reporting is good and our staff seem to be handling it well.

Cons

Not necessarily Kitomba's fault but the L'Oreal Matrix sector of our inventory which is also the largest, has a number of anomalies whereby product is duplicated under slightly different names and sectors. Also inconsistency's. Spaces, capitals and descriptions need to be identical.

Wendy
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Recent Update

Reviewed on 2019/08/08

Pros

As always amazing support- Help Desk staff are fantastic
Easy to use many different functions.

Cons

Recent update visually is more difficult to see -Templates Calendar graphics not bold or clear enough.

evin
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The customer service has always been fantastic, always happy to guide me through any issues

Reviewed on 2018/05/01

Pros

I like the benchmark settings, the reports and the accessibility on my phone to change or update appointments

Cons

I have had a few difficulties with the phone application, like wanting to book an appointment but not send a text confirmation which it automatically will, and sometimes moving appointments or changing their time does not always function smoothly

Clare
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

love it

Reviewed on 2019/07/31

easy

easy

Pros

ease of use, remote access, fast start up, instant backup, good support

Cons

reports on retail only sales not just in salon retail ( customer information )

Tina
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review for Kitomba

Reviewed on 2019/05/28

Great

Great

Pros

It is easy to use and I like the help line you can ring during the day

Cons

That not all reports ar available yet in Kitomba one

Dianne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Program and tech support ru b8sh

Reviewed on 2019/11/15

Dispise kitomba, accounts no response, tech support lack of experience but just keep charging...

Dispise kitomba, accounts no response, tech support lack of experience but just keep charging you for a corrupt program. E.g.. putting appointments into program, sending wrong messages to clients that hadn't made an appointment.

Pros

I have nothing to say here program rubbish

Cons

Lack of customer satisfation, and overly priced for the service

Jasmine
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We have had kitomba for 5 years. It is easy to use, has all the reports you need and great...

Reviewed on 2018/05/24

Pros

Its very easy for everyone to use and creates useful reporting. The appointment confirmation is very helpful. It is cost effective

Cons

I would like to send a text message confirmation that let's the client know that they are seeing both stylist and colourist

Sara
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

I have been using Kitomba for over 6 years in our business and absolutely love it

Reviewed on 2018/04/27

Pros

The software is very easy to use and if anything does go wrong the customer support is amazing and they will get you sorted very quickly

Cons

If I had to say one con it would be not being able to use concession cards with an exception once they expire.

Isabell
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best salon softwear I’ve used

Reviewed on 2018/08/27

Love the weekly business summaries has everything I need to see at a glance wot each girl is...

Love the weekly business summaries has everything I need to see at a glance wot each girl is achieving

Pros

The integration of appointments, reports , use of kitomba 1 on mobile SMS ability

Cons

The cost per month is quite expensive but it never fails to deliver

Sheena
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Beginner Learner

Reviewed on 2019/11/02

In last few months of signing up for Kitomba it's been amazing. I can't really say much about the...

In last few months of signing up for Kitomba it's been amazing. I can't really say much about the overall use of functions & availability of what a salon or general business would need but I can see with Tutorials, Step by Step guides, amazing team support no matter how big or small the problem, so much support options "Kitomba University" & tools. As far as I can see & have been shown it has just about everything available in one package deal a business could need. I am new to the business ownership world so Im nt sure yet if anything is missing but I highly doubt it.
I just know from the short time I've been signed up, its the best software program I could have signed up to.

Pros

Staff & Wages section
Online Booking system
Products & Services
Marketing & Promotional information

I dont know at this point all the benefits

Cons

I don't know at this point any cons. Haven't used it for long enough to know.

Maria
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This platform has been a game changer for our business and support is 2nd to none.

Reviewed on 2018/05/01

Pros

Its ease of use, the lists we can generate and marketing capabilities - online booking is so smooth.

Cons

On our online booking automated email we would like to change the text completely and I have been told I cannot do that ( I can just add text) this would be awesome if we could change this.

Ashleigh
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Kitomba review

Reviewed on 2016/11/08

Kitomba is a great system to use with great functions and easy to get the hang of. Only downside is...

Kitomba is a great system to use with great functions and easy to get the hang of. Only downside is the price.