Crisp Reviews

Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app.

The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users.

Ease of use and honest price to have a good quality chatbot

When there are questions, sometimes it lacks someone to personally help instead of chatbot and helpdesk. Maybe an idea would be to have a team ready to do meetings when customers needs

crap customer service, what an embarassment. after spending £99 [SENSITIVE CONTENT] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me.

- Great feature set, even on the free tier
- Excellent mobile app
- Integration with your favorite tools
- Advanced features like liveview for seeing your customers moving through your site live.

It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.

It was ultra easy to set it up and make it work. Out of the box you have everything you need including translation. And if you have some startup project for which you dont want to spend a lot of money at the launch, Crisp is the right solution. It will get you going and then you can decide if you want to start paying for it.

Not all the elements of the chat widget are translatable

Overall experience, users map, plugins that work with other tools (e.g. Slack), great sync between web app, desktop app and mobile one; team features; possible integration to inner CRM/authorization system, full-functional search, detailed users profile

NPS type triggers are less flexible that I'd like to get; some settings are very tricky, but it's more than ok comparing to the value we get from the tool usage.

I like Crisp because you can manage different conversation with a lot of operators.
Notes, message editing, live assist, very customizable, quite cheap

The feature allowing you to see your interlocutor's screen is not that efficient, but useful
I miss integration with freshdesk

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work.

The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails.

Well let me warn you, their email functionality is lacking!
It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable.

Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link.
However, even this does not work.

Support simply states:
"Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards."

WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails.

And after I took it up with support again, the reply was they have too much on their plate:
"Our dev has noted this already but we cannot change this right away as we are having too much on our plate."

So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup.

The conversation history view was a bit baffling to me at times.

The ability to develop our own Chat Bot.

There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets.

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Nothing really. The best chat solution. Period.

It gives you the functionality you need to talk to your customers while they are browsing your website.

It does not allow you to create campaigns with new leads you enter.

Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them.

Nothing, Crisp is great and the customer support team is very helpful.

Easy to manage tickets and immediately answer your clients.

Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.

Their basic plan is free forever which is awesome as I didn't find this plan on any other such tools. Supports sending private notes, which I use very often.

Everything seems good right now. However, I feel that it should have some deeper level of customization support for designs.

1) The free version has so many features and is almost complete in itself.
2) Wild cards feature allows you to remove the chatbot from any page .
3) The pricing plans are well structured and the features included are total value for money .

I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.

I haven't had a lot of negative experiences with this software. Customer service is reasonable and helpful and Crisp works well for us.

Crisp is one of the easiest live chat tools I've used. It has integrations with several popular CMS like WordPress.

The chat widget isn't very user friendly. Plus, it doesn't allow that must customization of the widget itself.