--- description: Learn how Crisp can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Crisp Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Crisp](/software/111347/crisp) # Crisp Canonical: https://www.getapp.za.com/software/111347/crisp Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/111347/crisp?page=2) > Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, \& SMS and other tools like drip campaigns, knowledge base or even chatbots. > > Verdict: Rated **4.6/5** by 147 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Crisp \- From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS. - From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram. - Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page. - Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp. - Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot. - Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service. - Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own. - With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 147 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Crisp - **Location**: Nantes, France - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$45,00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Free: 2 agents included Mini: $45/month, per team Essentials: $95/month, per team Plus : $295/month, per team - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Hungarian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Albania, Andorra, Argentina, Armenia, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Ecuador, El Salvador, Estonia and 66 more ## Features - @mentions - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Management - Campaign Segmentation - Canned Responses - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Contact Database ## Integrations (30 total) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) - [Unified Communications Software](https://www.getapp.za.com/directory/599/unified-communications/software) - [Email Management Software](https://www.getapp.za.com/directory/306/email-management/software) - [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software) - [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Slack](https://www.getapp.za.com/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Great live chat system, even better help docs" — 5.0/5 > **Viktor** | *01 May 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website. > > **Cons**: My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed. > > Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy. ----- ### "Swedish non-profit with 2-3 agents 🇸🇪💙" — 5.0/5 > **Stefan** | *25 March 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The UX, the chatbox, the price-model (compared to competitors that charges per agent from 1st agent), the support, the Slack integration, the app. It's been working very smooth for us. > > **Cons**: That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard). > > Simple and smooth on-boarding. Auto setup with DNS-settings etc. Very impressive. Love the product. ----- ### "Fraud for the user" — 1.0/5 > **Martin** | *01 October 2019* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year. > > **Cons**: Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews. > > We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years\! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will. ----- ### "Great Solution" — 5.0/5 > **Darryl** | *26 May 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, great support, version options give you lots of flexibility, it works well and is easy to manage > > **Cons**: my third party integration. but I don't think that was Crisp's responsibility but more down to the app I was integrating Crisp with > > Very pleased, easy and convenient, a very good solution and support is responsive, firiendly and solution driven ----- ### "Crisp has a lot of potential, but it needs to look at certain factors to grow even more" — 4.0/5 > **Francisco** | *23 April 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version. > > **Cons**: There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends > > Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.za.com/software/111347/crisp?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/111347/crisp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data