SurveySparrow Reviews

SurveySparrow

4.4 (114)
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Turning feedback into business growth

Overall rating

4.4 /5
(114)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

89%
recommended this app
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114 Reviews

Romaric
Romaric
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SurveySparrow

Reviewed on 2022/11/29

Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has...

Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback.

Pros

Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing.

Cons

The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want.

J'La
Overall rating
  • Industry: Government Relations
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My go to Survey Application

Reviewed on 2024/02/16

Awesome. It's always very easy to receive a response and answer to my questions as well as...

Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.

Pros

I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate.

Cons

I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features.

Kristy
Overall rating
  • Industry: Wholesale
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Pricing model is deceptive

Reviewed on 2023/08/04

Would not recommend. There are better platforms out there.

Would not recommend. There are better platforms out there.

Pros

It was easy to build surveys. Other than that, there was not much that I would recommend them for.

Cons

Pricing model was not transparent. Was not informed that if I do not use all my purchased surveys in a select timeframe, I would lose them. They then tried to charge me for an entirely new set of surveys without my knowledge of consent. Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one sitting, you lose all already entered data.

Nisha
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing tool for product experience and customer feedback

Reviewed on 2024/02/20

Pros

1. Ease to use the tool
2. CSM and support received
3. Easy Integration
4. Cost Effective

Cons

1. AI and Machine Learning feature
2. Trend analysis

David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It needs work, but it's going in the right direction.

Reviewed on 2024/02/20

It's been great for the most part! The billing aspect of their services needs work though. The...

It's been great for the most part! The billing aspect of their services needs work though. The sales reps tell you one thing whilst you can action another thing in your account.

Pros

360 survey reports are a great time-saver. Very intuitive and detailed.

Cons

They force you to be on a renewal subscription and you cannot manually cancel it. You will need to reach out for support to clear out renewal invoices, after which your account is blocked until you make a new purchase...

Zulfiqar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Can add more types of surveys

Reviewed on 2024/02/20

Pros

ease of use, UI is smooth, integration with other tools

Cons

emailing mechanism and slow processing of data

Melinda
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SurveySparrow - The Real Deal In Surveying

Reviewed on 2023/12/04

Pros

It comes with best online HR features
It makes handling business surveys easy including easy building of forms
It ,makes engagements and feedback collection easy

Cons

SurveySparrow has been helpful with no challenges

Ahamed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience

Reviewed on 2024/02/20

Pros

Ease of use and setup. Ideal for both SME and Enterprises.

Cons

Some of hte old-fashioned features are not available anymore.

Monique
Overall rating
  • Industry: Market Research
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

System is Easy, Support Need Improvement

Reviewed on 2024/02/17

It's easy to use for multiple types of survey deployment. It could better is displaying survey...

It's easy to use for multiple types of survey deployment. It could better is displaying survey statistics for simply reports

Pros

Easy to use. Easy to set up surveys. Easy to deploy.

Cons

Customer Support, particularly since they changed the structure of the plans. The customer support agents are unable to support legacy plans and its frustrating

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Great value and customer service

Reviewed on 2024/02/17

Pros

I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.

Cons

A few advanced features were not yet available.

Alternatives Considered

Culture Amp

Reasons for Choosing SurveySparrow

Cost and ease of use for administrators

Switched From

EchoSpan Flexible 360
Maszni
Maszni
Overall rating
  • Industry: Entertainment
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A very good survey software

Reviewed on 2021/03/18

Collect feedback from customer and client. Very easy to deploy it into different platform and saves...

Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads.

Pros

Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.

Cons

The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.

Hak Chong
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Like a Sparrow, it has all component to fly like a bird.

Reviewed on 2022/06/30

SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works...

SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works very well with the younger folks as its Chat mode is very intuitive and friendly.

Pros

To upgrade to the next level can be costly.

Cons

Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing.

Ricardo
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

GOOD APP TO WORK WITH

Reviewed on 2023/12/08

Pros

I like its easy of use. It is not that different from other apps but I like using it.

Cons

A bit confusing with some features but I like using it.

Suyeon
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

SurveySparrow Review

Reviewed on 2024/02/16

Pros

Intuitive and easy to connect with our own database

Cons

If you correct Korean, there is always an error missing one letter

Mayerly
Mayerly
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Improving my feedback collection experience

Reviewed on 2023/06/10

The platform is easy to use and has allowed me to create engaging, custom surveys quickly and...

The platform is easy to use and has allowed me to create engaging, custom surveys quickly and efficiently and I enjoyed the conversational interface that feels more like a conversation than a typical survey form.

Pros

What I like the most about this platform is its conversational approach instead of having customers fill out a typical survey form. I love how I can create highly personalized and engaging surveys that my clients find enjoyable to take.

Cons

The customization options are a bit limited compared to other survey tools I've used in the past. I also noticed that the integration with other analysis tools is not as easy as I would have liked.

Jayanth
Jayanth
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The Great Survey Builder

Reviewed on 2023/03/16

My overall experience is good with surveysparrow, it is easy to create forms and it has more no of...

My overall experience is good with surveysparrow, it is easy to create forms and it has more no of templates.

Pros

Surveysparrow is one of the best software for building surveys. In this user interface is easy to setup and use. It has plenty of templates, it is one of the best feature in this software and as well as customers feels free on filling forms.

Cons

This software irritates by sending promotional mails each and everyday, and the templates which is provided by this software is not at all free, user has to purchase the premium option to use those templates.

satish
satish
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best software for opinion

Reviewed on 2023/02/27

My overall experience is with survey sparrow of make survey build forms by collecting the feedback...

My overall experience is with survey sparrow of make survey build forms by collecting the feedback from customers and clients. Surveysparrow has always meets or needs according to the templates

Pros

It is used to build templates from the customer opinions. It has different types of templates it is friendly interface when filling the forms (or) templates when compared to other templates it is good looking its based on the customer reviews

Cons

It has many features but we get it only premium plan it is too much costs when we compared to other platforms or survey builders filling to much of forms it get slow

Abhilash
Abhilash
Overall rating
  • Industry: Graphic Design
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best in survey

Reviewed on 2023/02/28

I used this software to get opinions/ideas for designs from the people with this I have saved a lot...

I used this software to get opinions/ideas for designs from the people with this I have saved a lot of time and helped to think differently.

Pros

The feature of building a survey from scratch based on my theme is very good. They also have chat based survey with that I can interact with people and know their opinion

Cons

Apart from their customer support I don't have any complaints

Vithesh
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Automatic reviews:SurveySparrow

Reviewed on 2023/03/04

My overall experience with survey sparrow is excellent and good.They were very useful because of...

My overall experience with survey sparrow is excellent and good.They were very useful because of automated reviews which saves our time.one thing I loved in survey sparrow is that in review sheet they provides many options for each question.

Pros

Surveysparrow having good user interface and user-friendly.The customer support by survey sparrow is excellent.If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best.

Cons

I think I doesn't feel dislike about this, because I loved it.

jason
jason
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Survey sparrow review(2022)

Reviewed on 2022/04/13

Helps to better understand how my visitors interact with my business, providing possibilities to...

Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!

Pros

Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website.

What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors- it gives the visitor the impression that they are interacting with a live agent( that's the sensation I had the first time testing it). The LOGIC section is what you should accentuate more on if you ask me.

With this tool, you get to define factors that will trigger the form's display on your website( for pop-ups) usually defined by the percentage scroll rate or an average session duration(measured in seconds). I find this extremely helpful as it keeps my web pages clean and nice-looking, especially for my service pages. You equally get to choose between inline and side widgets placements as well.

This software will help your business understand how to better serve your clients.

Cons

nothing complicated yet and hopefully, the developers keep making updates.

Sthefany
Sthefany
Overall rating
  • Industry: Investment Banking
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust platform for data collection

Reviewed on 2022/06/27

Pros

It facilitates the collection of omnichannel data through email, web link, social networks, among others. Surveys have a nice modern look. Ready-to-use templates are very useful and help save time. Offline surveys work perfectly and 360 feedback surveys are very versatile as well.

Cons

This platform is very complete and versatile, the only problem is that, to enjoy the advanced functions, the cost rises considerably.

Paige
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Don't hate it , don't love it

Reviewed on 2021/04/21

I don't think that it's something I want to integrate into my everyday life I have been a user for...

I don't think that it's something I want to integrate into my everyday life I have been a user for a little over two years now and I am actually looking into other programs but overall my experience with a decent I don't have too many complaints and I would recommend it as a starting platform if you're trying to get your branding out there.

Pros

Every step of creating a survey form is very simple and has next to no learning curves needed before using the software. It's very easy to distribute the surveys into email or social media platforms and it's just a very personal experience all around you really feel like you're getting to know the customers you're working with!

Cons

I really don't have too many complaints I noticed every now and then the dragon drop question box is a little buggy and it makes the customisation process a little bit harder than it should be and you definitely want to be a premium user if you want to access all the complex features that it has to offer I do wish they offered a little bit more features with the cheaper plans.

Kimberly
Kimberly
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

More than just a survey tool

Reviewed on 2020/09/28

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for...

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Pros

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

Cons

I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Chirpy Surveys

Reviewed on 2018/08/23

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct...

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Pros

They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Cons

They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Nazim
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

bye survwymonkey, hello survey sparrow

Reviewed on 2021/07/09

I recommend it to everyone

I recommend it to everyone

Pros

surveymonkey was tough. The sparrow is simply wonderful. just that is enough. because it's very important.

Cons

There isn't a feature I don't like. I think it's easy and fast. I post a lot of survey. almost every week