Hummingbird

4.0 (27)
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Clinical & Administrative EMR for Hospice & Palliative Care

Overall rating

4.0 /5
(27)
Value for Money
4/5
Features
3.9/5
Ease of Use
4.1/5
Customer Support
4.3/5

74%
recommended this app
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27 Reviews

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good customer support

Reviewed on 2019/07/19

Pros

Love the reports, the ease of use and the quick responses from customer service. Plus they custom
Makes our forms for us!

Cons

It can be buggy at times. But they are great about fixing it quickly

Response from mumms Software

Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you.

Patricia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Electronic Medical Record

Reviewed on 2019/07/18

The billing process is faster and reliable when it comes to holding bills for different reasons

The billing process is faster and reliable when it comes to holding bills for different reasons

Pros

The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

Cons

Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

Response from mumms Software

Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.

David
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Piece of Software

Reviewed on 2019/07/18

I think this software is garbage. It serves a purpose I suppose,
another example is database...

I think this software is garbage. It serves a purpose I suppose,
another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.

Pros

Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.

Cons

The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning.
Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well

Response from mumms Software

David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent.

Ju Yeon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good and supportive

Reviewed on 2019/03/22

When our clinician has any issues with software, it's easy to contact them. They create a ticket...

When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

Pros

We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

Cons

Previously, it wasn't a web based software. But now they are. I'm happy about it.

Response from mumms Software

Thank you so much for your review, Ju Yeon.

Trever
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great EMR

Reviewed on 2019/07/18

It has been a positive experience up to this point. Look forward to all of the changes that are on...

It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.

Pros

Its ease of use and navigation. Also easily tailored to fit our specific companies needs.

Cons

Uses older version of firefox and sometimes you have to reinstall multiple times.

Justine
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Intuitive and Thorough

Reviewed on 2019/07/18

We use it for our hospice and palliative care services. Overall its intuitive but there are things...

We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work.

Pros

This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.

Cons

There are glitches in some reporting, causing frustration and delay of tasks, errors.
Too many questions on forms that are more or less not helpful, causing more work for clinicians.
Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work.
It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM.

Response from mumms Software

Thank you for your thoughtful and balanced review, Justine.

Cheryl
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Mumms Review

Reviewed on 2019/03/15

Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy...

Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy to learn and easily introduce to new employees.

Pros

I like the fact of submitting patient data in PIM information rolls over to clinical portion effective immediately.

Cons

The financial portion of the program has a few issues. Its not real time. The support at MUMMS is aware of the problems and have been diligently working on it. I have had several complaints from the nurses and physicians about being very lengthy and redundant.

Response from mumms Software

Thank you for your honest opinion, Cheryl. We are continually making improvements to automate and save time for our users.

Stephanie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Hummingbird Software

Reviewed on 2019/07/18

Pros

Easy to use. User friendly. IT helpful when issues arise.

Cons

Delays, issues with HVC corruption files, issues with entering and revising physician orders, screen refreshing

Response from mumms Software

Stephanie, thank you for your feedback. We are sorry to hear your user experience was other than excellent. The items you referenced may have happened for a variety of reasons. The software related items mentioned have been addressed for some time now. In fact, due to positive collaboration with your organization, feature enhancements and brand new features like the physician cert app were made possible. We value you and all of our hundreds of hospice partners across the United States and Caribbean Islands.

Shannon
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

The first EMR I have used...

Reviewed on 2019/07/18

Very nice personnel - very prompt in attempting to rectify issues...

Very nice personnel - very prompt in attempting to rectify issues...

Pros

Nursing documentation allows for very thorough documentation

Cons

Collaboration with other systems - does not communicate well with other integrated systems at times.

Response from mumms Software

Thank you for your feedback, Shannon. Based on your review, we believe you are referencing a third party integration? I'm sorry to hear this experience has not been excellent, and we will reach out directly to you to get clarification. We are proud to have one of the longest lists of third party integrations in the hospice space and are committed to an excellent user experience with each one.

Cynthia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Hospice software helps us deliver good care

Reviewed on 2019/03/15

Pros

Easy to learn and use; incorporates all hospice regulations into documentation so we are compliant

Cons

IT help can be slow and I have to persist until someone is available

Response from mumms Software

We appreciate your balanced feedback, Cynthia. We have multiple ways to interact with our support team including a direct line. We will reach out to you directly to make sure you have these options at your fingertips so there is never a delay.

Susan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2019/07/18

Pros

I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier. They are constantly updating and fine-tuning this product to make it more user-friendly, which is a bonus.

Cons

I wish I had a manual to navigate the system a little easier. I'm sure there are features that I could be utilizing that I'm not aware of.

Response from mumms Software

Thank you so much for your review, Susan

Mary
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Hospice management

Reviewed on 2019/07/18

Pros

most of all I appreciate the responsiveness to the user. and the compliance to the every changing regulations.

Cons

The accounting part of the program in particular the account receiveable.

Response from mumms Software

Thank you for your feedback, Mary.

Olivia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Hummingbird Review

Reviewed on 2019/07/18

Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do...

Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use.

Pros

It is tailored towards hospice. Easy to use application.

Cons

Sometimes information gets stuck in the server

Response from mumms Software

Thanks for your feedback, Olivia.

Connie
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly Hospice Specific Software

Reviewed on 2019/07/18

Looked innovative and user friendly.

Looked innovative and user friendly.

Pros

I enter patient data and manage orders on a daily basis. Entering patient data is very user friendly. Overall the software is user friendly even to the EMR beginner. Some of our nurses use their Ipads and find that very convenient and portable.

Cons

Orders can be a challenge sometimes, but that it is minimal.

Response from mumms Software

Thank you for your review, Connie

Lindsay
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hospice software

Reviewed on 2019/07/18

Pros

Ease of use. Techs are very helpful. Palliative care charting availability

Cons

No graphing as far as trending vitals etc. Can’t chart with mobile app offline.

Response from mumms Software

Happy to see that Hummingbird is working out for you, Lindsay.

Laurie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My review

Reviewed on 2019/07/29

Pros

I like how simple the software is to navigate around to the difference widgets.

Cons

Customer Service was a little slow but has improved greatly.

Response from mumms Software

Thank you, Laurie. We're glad you're enjoying Hummingbird.

Renee
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Social Worker

Reviewed on 2019/07/18

Pros

Easy to navigate , i like the program , icons easily to find

Cons

Long wait to load sometimes , thats it. No problems

Response from mumms Software

We're glad that you like Hummingbird, Renee. Thanks for letting us know.

Surita
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

The easiest fastest system I know.

Reviewed on 2019/07/18

Pros

Quick and easy to learn. Quick charting is the best, it saves time for patient care.

Cons

All the updates that I'm not sure what they are, but overall it's cool.

Response from mumms Software

Thank you for your review, Surita. As a reminder, all users can review detailed release notes and other great feature tools in the user area of our website.

Robin
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mobile App

Reviewed on 2019/07/18

They try hard to solve our issues if they arise.

They try hard to solve our issues if they arise.

Pros

I love using the app on my iPad. Makes bedside visits less impersonal than a big laptop. I also use the app on my phone.

Cons

With an iPad, I’m not able to use it offline.

Response from mumms Software

Thanks Robin, good to hear that our mobile features are working for you!

stephanie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great Product!

Reviewed on 2019/07/18

Pros

I enjoy how quickly charting has become, it's easy to navigate and pretty straight forward

Cons

Not always able to edit easily, must go through extensive steps to edit an issue, unless you're an admin

Response from mumms Software

Thank you for the feedback, Stephanie. Our main goal is to cut down the time you spend charting so you can focus on care. A superb user experience is our priority.

Cortney
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Mumms to the Rescue

Reviewed on 2019/07/18

I have emailed customer support as well and always have had a good response.

I have emailed customer support as well and always have had a good response.

Pros

It’s very easy to learn and teach others how to use the software. My favorite thing is the mobile feature!

Cons

I wish there was a auto-reminder to sync patients on desktop version.

Response from mumms Software

Glad to hear that Hummingbird is working for you, Cortney. Thanks for lettings us know.

Robert
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best for hospice

Reviewed on 2019/07/18

Very good

Very good

Pros

Mobile version. Seems easy to use. More good features coming.

Cons

Still evolving. Responsive to problems.

Response from mumms Software

Thank you for your feedback, Robert.

Lisa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Review of Hummingbird

Reviewed on 2019/07/18

Pros

I like that it is compatible with our touch screen laptop computers which makes input easier

Cons

Sometimes the input I want to make is not one of the options and it takes time to figure out how to work around such a limitation.

Response from mumms Software

Thank you for your feedback, Lisa.

christine
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good quality

Reviewed on 2019/07/18

Hummingbird has been a great experience

Hummingbird has been a great experience

Pros

This software is fast and a good running software

Cons

Nothing its overall a good software and would recommend it to anyone.

Response from mumms Software

Thank you for your review, Christine

Rachel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Difficult to use

Reviewed on 2019/11/26

Pros

Easy patient searching. Easy to add different teams, while all in one business unit.

Cons

Charting was not intuitive. Care plans did not populate with assessment documentation. Difficult to personalize care plans. You had to know exactly what you wanted and where you were going to find what you needed to document. Unable to document at the bedside. Reports were limited and not fully inclusive.