Navan Reviews

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

Customer service is likely one of the best things TripActions has to offer. Whenever a flight gets delayed/cancelled or something is going on they always let me know before the airline even does.

Plus it's great to get Amazon credit for booking within the company asks. Product is easy to use and never gives me headaches like Concur used to do.

Nothing really comes to mind if I'm being honest.

SO easy to use! I love the 24/7 hour support and the help that the Trip Actions team provides for me. They make painful travel extremely painless. I have recommended TripActions to several of my friends.

Also - the rewards are awesome!

The colors, sometimes the vast number of options can be confusing... other than that - really nothing!

Ease of using the app. I also enjoy that you can book personal or professional trips.

Not really the softwares fault...but a con is not having all the options available to us because it is outside our companies policy regarding timeframe

It's very easy to navigate and it finds great options.

I wish you could include corporate codes to offer discounts at specific hotels.

Great way to book company travel with seamless integration for expense tracking.

Our employees wish they could also book Airbnb stays on there.

It's great to have everything on one site as opposed to manually checking airline/hotel rates vs third party sites like Kayak.

Still leaves out other smaller 3rd party discount travel sites - especially for hotels.

That my entire trip was in one place - and all rewards information can still be applied.

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade)

I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC

Very easy to use software. As user you can get special prices for hotels when booking via Navan

you have to manually remove some filters you used in previous searches, otherwise you risk too see only a small part of the results

Nothing, overall horrible overpriced software.

For every change, you need to wait HOURS so an agent can talk to you. If you need to change your flight, be prepared to wait 8 hours so an agent becomes available

Also, EVERYTHING IS OVERPRICED. They charge your company 2x-3x the available price

I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested.

There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file.

The software was the greatest travel & expense management software I've ever used. The software is very user friendly and has great features, in booking and submitting expenses with the credit card option. When using the software and credit card for business, company reimbursements are the fastest I've ever experienced.

I actually have nothing bad to say about this software. It is by far the best I've used of its kind.

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

TripActions is the next best thing to having a travel planner for each employee. I've used it both as an admin and a user. I love being able to book for myself, customize the trip to my own schedule and know I am booking within the preset company policy.I am also able to book for the executives at my company, through the delegation feature, which is essential for executive assistants. Being able to store all of our travel info -- rewards accounts, KTN, etc -- in the same place is invaluable. For companies on the go, it is the best option.

You won't have access to every available flight or hotel. That said, I've always found a wide selection of options included and never felt overly limited.

- It is very easy to use for both business and personal trips. The search features for flights, hotels, and rental cars are very easy to use and manipulate.
- It definitely finds the best pricing on all aspects of trips. I routinely find the pricing to be 10% cheaper than what I can find using other methods.
- I like the reward option which allows you to reserve cheaper options and bank Amazon rewards.
- I like that I can easily (one toggle) switch from business to personal trips.

- So far, my only (very minor) compliant is that you cannot reserve Exit Row seating on an airline during your initial booking. You must call the airline after the reservation is made. Minor annoyance and most likely a requirement of the airline industry.

As a person who likes to save money, TripActions has a great features that allows the company to save money and the employee to earn amazon gift cards. While I enjoy a fancy hotel room as much as the next person, the chance to earn $$$ helped change my booking habits. And the company saves money as well so it's a win win. The site UI is clean and responsive, it's able to search through many listings quickly.

Sometimes the search results would not include certain pricing, or the pricing was consistent with the hotel vendor but it did not allow for points. This is confusing, TripAction should at least provide pricing consistent with the hotel website.

The interface is super easy to use and their customer service is top notch.

There is nothing I do not like about it.

Super easy to use-- the agents are extremely helpful and quick to respond

The 70 dollar service fee is a bit steep

I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive.

No complaints--I have had only good experiences using tripactions