Naverisk Reviews

Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years

Slightly better roadmap availability and release schedule

The complete overview of the Customers Networks/Devices in one screen.
Integration of remote control software. Single click on device to access computer remotely.
Choose which remote control software to be used.
Windows and 3th party Patching

Bugs are solved in next releases so you have to wait for a few month.

It has a ton of features and can provide quite a number of benefits if they are used

The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

Extremely easy;
Flexible and customizable;
It fits to MSP and IT Departmanet
Full set of features that makes Naverisk an all-in-one plataform.
BI interface, that is a great advantage from other tools that I tested.

- Support is not in Portuguese :( (my native language)
- you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

It has Remote Control, Monitoring, Patching, etc all the RMM features you'd be looking for. Even backups!

The free remote control software "Splashtop" has given us some issue but they are easily resolved.

The support & features, value for money. As a MSP you need the backup at the backend for the service that you provide for your customers and Naverisk is doing this. We have worked with several RMM platforms before and, given that there is a learning curve with every single one, Naverisk just stood out in terms of support, features, functionality and value.
They always come back with a quality answer. Always got an answer within a very short timeframe and it alwasy was a workable solution. Top notch.

The interface could be prettier (e.g. tiered, drawers) = more modern. There were some quirks with the remote access software but an update fixed it and it works fine.

Customization: The ability to automate (script packs, automation rules, scheduler triggers) and tailor (custom roles) the solution to meet exactly the needs of each client. The emphasis on functionality. The large range of features (Patching, SNMP, Scheduler) that help make this tool indispensable to our organization.

The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.

Great product, but even GREATER support. In my nearly 30 years of business, they continue to provide the BEST support I have ever had in the industry. Hands down.

Hard to answer as the product continues to grow. The few frustrations, like incorrect antivirus/security alerts, are usually due to limitations beyond their control.

I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp

sometimes the devices would show offline when they are on but this is minor and a restard sorts this

It has the required features to manage & monitor devices.

Some updates to the platform do not seem to be thoroughly tested or trialed with end users before deployment and generate time wastage. Example: saved custom views for Devices and Service Desk have stopped working after Naverisk has been updated, requiring recreation of the custom views from scratch. I have to take screenshots as a precaution.

Naverisk offers many features so as to ease up different tasks, however Remote control, Scripting, Network Monitoring, Schedulers, Dashboard and Asset Management are incomparable.

Naverisk is a very powerful tool which provides a complete infrastructure solution in a very efficient way so yes there is a room for improvement for everything but I can't see any cons in the Naverisk service.

I like that setting up Naverisk is easyThe software comes with great capabilities and supports remote work greatly It makes it easy to offer remote support

I think everything about Naverisk is great as I have had no bad experiences using this product. It is flawless.

Simple to deploy with support throughout. Provides a quick and easy way to manage many of the daily IT requirements of business for you and your customers. Fast and responsive support.

Push authentication for MFA would be an improvement on Google Authenticator code input at each login...

The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.

The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.

Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable

Needs a Mobile APP. Lack of communication when purchased by ECI software. Hopefully, now REP have it back

The ease of access to any of the machines that naverisk is installed on as well as the monitoring

It could have support for more software to be attached to it but I guess that part of the development

It alerts you daily if any servers need Patches or lose internet connection or disk failures these features are ace

Nothing I can think of really, its value for money!

easy and friendly interface with users interaction

there is nothing that i like least, all is most likely about this software

all the features, everything is good and working perfectly!

nothing - all the features are good and working perfectly.

Once you are used to it, it is very easy to use. The team helped us get the initial install up and running.

Used to have an issue with agents dropping but does not happen as often anymore. We also like that splashtop is now integrated and included.

With Naverisk RMM and PSA software I found it highly useful when it came to managing clients and their hardware. I could monitor performance of all the hardware and schedule software and patch releases. This allowed me to be much more reactive to any faults rather then proactive. In conjunction with its support system and remote management I found that I could maintain my clients needs from the one platform. In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.

In general I have very little negative aspects to point out regarding the Naverisk software with the only relatively small downside being that monitoring website status, whether it was up and running required slight customization.

Easy to use, fast interface. quick setup, good support

integration with 3rd party ticketing systems, RMM non Splashtop connections. AV did not like the installers, had to whitelist.