IndySoft Reviews

Pros

Our organization was looking for a system that could perform calibration (acting as a commercial calibration lab), record calibrations done by third party companies, and track tooling in our facility after it left the calibration lab. IndySoft could incorporate all of those processes and more. The flexibility to design workflows around an organization's existing processes was the most attractive feature to us. We were able to configure the system to look exactly the way we wanted for our operators.

Cons

While the calibration features are very advanced, the tool tracking/ management features could be improved. Dedicated tool tracking softwares are organized to better support a tool crib process. In IndySoft you have to configure some of this yourself.

Pros

IndySoft limited only by your imagination and sometimes your will to explore its extraordinarily deep functionality.
For anyone who has the vision of how a system should best serve a business, and the will to bring it into reality, IndySoft can be the framework to facilitate it.

Cons

The stock UI is somewhat dated compared to other modern software (however the user can with some perseverance, completely redesign this to their own taste), and the underlying language for scripting is Pascal, however neither of these points significantly detract from the actual functionality of the software.

Pros

Minimal screens to execute once system is set-up. Basic report functions are good. Can use system remotely from home. Delineate between basic equipment and reference standards in system. Won't allow past due reference standard to be added to calibration event.

Cons

PrintBuilder is a challenge to use. Cannot effectively delineate between Calibration procedure process and documenting limited range/accuracy requests from users. Number of fields available in Event Finder is too limited (hopefully better once we roll up to Version 12?). No effective way to run a report to verify calibration events related to suppliers when date done is back dated to suppliers "Date Done".

Pros

Configuration. Being able to adapt the software to the needs of the lab while staying in the framework of the application. Not that you need to change that much out of the box.

Cons

System does not support electronic signatures from customers at time of pick up. Would like to see a system that allows for signatures such as FedEx, UPS. Customer comes to lab and can use a signature pad to sign for equipment picked up. On-Site or delivery would allow for signature that customer received the equipment or service.

A Gage InSite lite could be used on a Tablet PC that is synced with the application to allow for this.

Pros

I have been using Indysoft for a long time, I enjoy working with Indysoft they are easy to deal with and are willing to listen to any problems we have.

I have referred many customers in the calibration industry to Indysoft

Cons

product is easy to use once you understand it

Pros

The software is very customizable which allows for a lot of options in the appearance and format of our reports.

Cons

It is sometimes confusing because, when I change some titles, they do not always seem to work the way I expected.

Pros

I can do most anything I want in the scripting.
Unlimited event types.
Customizable views and screens

Cons

Limited number of available fields in equipment finder results grid.
Limited vendor fields
Limited functionality of the Scheduling module (Linking multiple techs to a single WO job with multiple devices on it.)

Pros

Flexible licensing. MS SQL back end database for corporate compatibility. Flexible configuration of user screens. Good reporting. Awesome customer support.

Cons

Importing of existing data could be easier.

Pros

Software is easy to use once it is set up. Other technician can easily start using it once they as trained.

Cons

Sometime not as easy to use, will have to make some changes to make it apply to what we are doing here.

Pros

i most like the ability to modify the software and use sql to make it do what we want. tech support is great.

Cons

I wish there were more test point wizards so that we didn't have to use templates when creating new equipment

Pros

It's very easy to export any lists into excel. Creating a picklist of equipment was a game changer for me. Now I don't have to look up every single piece of equipment one by one. I can create a list of all my selected equipment and manage much more easily.

Cons

There is nothing not to like about Indysoft. Once you fully understand how to operate the platform, everything is relatively easy. There is definitely a learning curve at first.

Pros

Search capabilities. The Help tab is useful as well.

Cons

We are using an old version (8), so the answer to this won't benefit you.

Pros

Easy to track, manage, and keep history on assets. Calibration, work orders, etc. all built in

Cons

Considerable learning curve due to just how much the software can do.

Pros

easy to use
easy to create users
not heavy on the sever it runs on
stable software

Cons

new version regularly released so can fall a number of version behind very quickly

Pros

The best thing about this software is the team that comes with it. By design the software is built to be customizeable, so set-up is a process. The implementation team at Indysoft has been unparalleled from the very beginning. With their help, I was able to configure a software package tailored to my lab that felt like it was built from the ground-up for my company.

Cons

There is an answer to every problem I had, but a few more pre-built default layouts that showcased "intended-use" cases would be a welcomed addition.

Pros

It does have many feature that we ares still learning about. For the most part it seems pretty user friendly, but in all honesty, my limited experience with these type of applications I have nothing to compare it to.

Cons

Seems to be unstable. We have templates that seem to change on their own or test point even disappear.

Pros

I like how you can customize the software to meet your sites needs. Implementation support is very knowledgeable and helpful in setting up the software with you.

Cons

I would like to see a chart on the homepage showing due, past due, and not due. Cloud-based software isn't fully 21 CFR Part 11 compliant without making the appropriate changes to the settings.

Pros

Software can be tailored to whatever unique needs or applications you may have. Most software out there can be limited to whatever is canned by the designers. Indysoft is different in a sense that data can be exported in so many different ways and can be integrated to other software such as MetCal or Quickbooks but it requires familiarity with SQL to fully use its potential.

Cons

If you are the type of user that wants something basic to run your process out of the box then you might not like this very much. You will love this if you're familiar with coding since it's a very powerful software that needs steep learning curve.

Pros

The amount of data that can be collected and the ability to customize.

Cons

Lack of intuitiveness for performing tasks such as data mining and report building.

Pros

Flexible, powerful, and can do just about anything. The customer support is the best I have experienced with software. Highly customizable and can adapt to changing business practices easily. Once set-up correctly, it is efficient to use and provides a high level of organization even with large amounts of customers and equipment.

Cons

Can be buggy at times. Have the ability to personalize, but that is often lost as the default views. Permissions do not work as expected sometimes. Workflow customizations can be difficult to understand and implement. Some set-up and features are not very intuitive. Often times I'll have to call to understand how to use certain features - but the customer service is the best and never give me a problem when I have to call often.

Pros

Integration was somewhat complex. However, once configured, the software is intuitive and easy to use.

Cons

The configuration requires forethought and planning. If not planned out properly, change down the road can be difficult.

Pros

My favorite feature of the software so far has been the ability to create custom templates for common tool families, and easily modify all associated records by changing the template.

Cons

I wish you could setup custom shortcuts, as well as have the option to choose a custom color scheme that is easier on the eyes.

Pros

The ability to make notes from previous calibrations / store procedures and work flow methods

Cons

sometimes the answer your looking to solve can be elusive...

Pros

The support team is great! The program is pretty much maintenance free. It's performance is good too. Happy New Year. The pricing is very reasonable too.

Cons

The software could be more intuitive when configuring events and other items, navigation and such, but overall a good program.

Pros

Ease of use of the software ware. have been able to adapt our system with Indysoft. Have been able to add all our tooling under different company's to separate them.

Cons

Generating Reports is hard. Too many options to choose from. Maybe more training would help with generating reports.