IndySoft Reviews

We have used IndySoft for the past 10 years to fully manage our ISO 17025 commercial metrology lab as we service a very large and diverse customer base nationwide. What we like most about the software is the ability to completely customize our workflows to mold the processes around our business, rather than conforming the business to how the software operates. The capability of fine-tuning the customization with custom scripts and programming is unmatched by any other calibration software we've come across. The support from all staff, consistent software updates and fast response to any issues has never faltered over the years, and we remain confident that IndySoft is the best solution for our business needs.

For some of our users who are less technically-inclined, the software can seem daunting for performing what might be considered basic functions. Tasks can sometimes be buried under a deep layer of menu options but with the recent addition of a fully-customizable Dashboard interface, these tasks can be more exposed as needed for ease of access.

As with any software updates, occasionally bugs are introduced that did not exist in prior versions. Most often, these bugs are minor but we will occasionally encounter bugs after updates that adversely affect our production. Luckily, given IndySoft's responsiveness, these issues are usually quickly addressed and rectified in a reasonable time frame. Given our experiences, we approach every published update with caution and maintain a test environment in order to fully vet each update before deployment to production.

The best thing about this software is the team that comes with it. By design the software is built to be customizeable, so set-up is a process. The implementation team at Indysoft has been unparalleled from the very beginning. With their help, I was able to configure a software package tailored to my lab that felt like it was built from the ground-up for my company.

There is an answer to every problem I had, but a few more pre-built default layouts that showcased "intended-use" cases would be a welcomed addition.

It does have many feature that we ares still learning about. For the most part it seems pretty user friendly, but in all honesty, my limited experience with these type of applications I have nothing to compare it to.

Seems to be unstable. We have templates that seem to change on their own or test point even disappear.

I like how you can customize the software to meet your sites needs. Implementation support is very knowledgeable and helpful in setting up the software with you.

I would like to see a chart on the homepage showing due, past due, and not due. Cloud-based software isn't fully 21 CFR Part 11 compliant without making the appropriate changes to the settings.

Software can be tailored to whatever unique needs or applications you may have. Most software out there can be limited to whatever is canned by the designers. Indysoft is different in a sense that data can be exported in so many different ways and can be integrated to other software such as MetCal or Quickbooks but it requires familiarity with SQL to fully use its potential.

If you are the type of user that wants something basic to run your process out of the box then you might not like this very much. You will love this if you're familiar with coding since it's a very powerful software that needs steep learning curve.

Our organization was looking for a system that could perform calibration (acting as a commercial calibration lab), record calibrations done by third party companies, and track tooling in our facility after it left the calibration lab. IndySoft could incorporate all of those processes and more. The flexibility to design workflows around an organization's existing processes was the most attractive feature to us. We were able to configure the system to look exactly the way we wanted for our operators.

While the calibration features are very advanced, the tool tracking/ management features could be improved. Dedicated tool tracking softwares are organized to better support a tool crib process. In IndySoft you have to configure some of this yourself.

Ease of use. Constantly being upgraded, adding new features. Well liked among technicians.

Like any software, it does take some time to fully understand all of the power and uses it has.

Software is very easy to use with links to different areas. The reports and certificates are easy to configure to your needs. Customer Support is a valuable asset that they offer as needed.

For our scale business is has some holes to fill to be better as a one source for Office management of customer data processing, sales and purchasing.

The product is very user friendly and mostly customizable for individual needs. It is easy for even the most computer illiterate person to use.

I do not like the inability to create reports using gage level and event level data in the same report.

The Indysoft software has been reliable and relatively straight-forward to use. A large variety of reporting options are available. Gage calibration data is quick and easy to import to the system from outside calibration labs.

A variety of functions on the software just aren't intuitive and calling in for assistance is not always a valid option.

IndySoft limited only by your imagination and sometimes your will to explore its extraordinarily deep functionality.
For anyone who has the vision of how a system should best serve a business, and the will to bring it into reality, IndySoft can be the framework to facilitate it.

The stock UI is somewhat dated compared to other modern software (however the user can with some perseverance, completely redesign this to their own taste), and the underlying language for scripting is Pascal, however neither of these points significantly detract from the actual functionality of the software.

IndySoft is incredibly user friendly, straight forward and packed with powerful customization features. It allows your organization to determine exactly what features and level of database access each user has. As an administrator you have full access to change any data that needs to be cleaned up. I have used this extensively to rebuild two separate databases filled with errors. If you are halfway technically minded and know the right questions to ask, IndySoft support is quick to answer and resolve your technical issues. The learning curve for this software is small, as it is very intuitive with its fully interactive and customizable Flowchart interface on its home page. Most users can perform all of their functions from two main screens "Home" and "Equipment View".

Seaching your data is very simple with IndySoft's easy to use SQL search statements that you can select from a drop down menu.

IndySoft is built with traceability in mind. Every change that an end user makes is recorded in its Events history. Even if a user has system permissions to delete a history record, a hidden history log records this change with Who, When, and What information permenantly logged. It's auto generated Stickers, Certificates and packing slips.

Then there is the huge benefit of Mass Updates that you can perform on your own database. While this feature is limited to System Administrators, it makes the correction of bad data im-ported from from a competing software so VERY easy.

The only thing that can sometimes be inconvenient is that the software's two main data trunks, "Equipment" and "Events" do not talk during SQL searches. Other than that I do not really have any cons for this software package. This is not to say that it is perfect. It is not. That is what continuous improvement if for. But I believe that IndySoft is constantly working on making improvements. Most of the short comings I have encountered in my usage, IndySoft support has been able devise a highly serviceable work around that could be added to my application. Like when they wrote a script to auto fill the "description" field from three other fields. This one script greatly improved the consistency and search-ability of my database.

I think what I like most about IndySoft is the flexibility that went into its design. For all the standardization we push in the calibration field I've yet to see two labs that operate exactly the same. IndySoft's design allows it to be used the way my lab operates. We didn't have to change to accommodate a software package.

The product and support are great. My only gripe, and it's minor is that while you buy the software, there's still annual per license support costs required to use it.

Built in modules, Ease of use, This software is the best gage and lab management software available!

OK, the things I hate about this software are also the things I love about it! Let me explain, I have come up on issues I did not think it would do but thanks to awesome customer service I have been shown and assisted with issues being easily resolved!

The amount of data that can be collected and the ability to customize.

Lack of intuitiveness for performing tasks such as data mining and report building.

Minimal screens to execute once system is set-up. Basic report functions are good. Can use system remotely from home. Delineate between basic equipment and reference standards in system. Won't allow past due reference standard to be added to calibration event.

PrintBuilder is a challenge to use. Cannot effectively delineate between Calibration procedure process and documenting limited range/accuracy requests from users. Number of fields available in Event Finder is too limited (hopefully better once we roll up to Version 12?). No effective way to run a report to verify calibration events related to suppliers when date done is back dated to suppliers "Date Done".

Configuration. Being able to adapt the software to the needs of the lab while staying in the framework of the application. Not that you need to change that much out of the box.

System does not support electronic signatures from customers at time of pick up. Would like to see a system that allows for signatures such as FedEx, UPS. Customer comes to lab and can use a signature pad to sign for equipment picked up. On-Site or delivery would allow for signature that customer received the equipment or service.

A Gage InSite lite could be used on a Tablet PC that is synced with the application to allow for this.

User friendly, customizable, great customer service. We are not a Calibration service provider. We use this in our plant and we have outside Calibration service providers work in our system to perform our calibrations. The staff at IndySoft customized the system for our needs. Our contractors find it very easy to navigate within the system. We are currently looking to add additional Calibration certs for some filter testing and have found the support and flexibility of IndySoft and the development staff a joy to work with. Very professional and customer service oriented.

I have not found anything on this system that I do not like. If I had to pick one thing it would be the online help menu. It is not easy to find the topics I am looking for by using the search "Key word" function.

It is a great calibration software, the customizations created by our office has made it more difficult, but Indysoft itself has been great.

For accounting purposes it was a nightmare, then trying to map those to our existing software when we realized we couldn't utilize the accounting aspects to invoice was even worse.

Flexible, powerful, and can do just about anything. The customer support is the best I have experienced with software. Highly customizable and can adapt to changing business practices easily. Once set-up correctly, it is efficient to use and provides a high level of organization even with large amounts of customers and equipment.

Can be buggy at times. Have the ability to personalize, but that is often lost as the default views. Permissions do not work as expected sometimes. Workflow customizations can be difficult to understand and implement. Some set-up and features are not very intuitive. Often times I'll have to call to understand how to use certain features - but the customer service is the best and never give me a problem when I have to call often.

Lots of features and functionality. When we are looking for a new feature, it is usually there hidden under some rock. Customer support is now quite good. It seems there are a number of positive changes that have occurred in the last year or two in the company, product, and support.

The documentation / help files, while extensive, still do not do an adequate job of documenting everything that is in the product. The Uncertainty Module is very difficult to implement especially to thoroughly handle all conditions and calculations can be very slow. Initial implementation was very difficult & training was poor.

Ease of use and customer support. We use daily to maintain Global labs.Global Calibration management for accurate, repeatable, unassailable data
o Improve visibility globally

o Visibility showcase Corporate Technology Metrology Group

o Drive global industry test standards

o Standardize lab practices

o Develop and Utilize State-of-the-Art test methods to provide the most useful, representative, and repeatable results.

At this time IndySoft is working great for are use. We are going Global with IndySoft as are main calibration support. We are looking at Maintenance Tracking system in IndySoft to track all test systems.

I find the greatest advantage to this software is the support that I have received with any problems or questions from the support staff.

There could be a better way to search for equipment that was calibrated with a certain standard when that standard comes back from calibration and was Out of Tolerance so that all of the equipment could be identified.

Integration was somewhat complex. However, once configured, the software is intuitive and easy to use.

The configuration requires forethought and planning. If not planned out properly, change down the road can be difficult.

High configurability and creating customized reports are very helpful. System is very stable. Customer support is exceptional.

Unable to work simultaneously at more than one window. I believe this was fixed in latest version. Limited choices in calibration event for test results (pass, fail, limited)