IndySoft
On-premise & web-based calibration and asset management
4,7 /5 (63 reviews) Write a Review!Perfect Solution for Calibration Management Across Multiple Sites
Pros
Our organization was looking for a system that could perform calibration (acting as a commercial calibration lab), record calibrations done by third party companies, and track tooling in our facility after it left the calibration lab. IndySoft could incorporate all of those processes and more. The flexibility to design workflows around an organization's existing processes was the most attractive feature to us. We were able to configure the system to look exactly the way we wanted for our operators.
Cons
While the calibration features are very advanced, the tool tracking/ management features could be improved. Dedicated tool tracking softwares are organized to better support a tool crib process. In IndySoft you have to configure some of this yourself.
Response from IndySoft
Hi Kristin!
Thank you so much for the wonderfully detailed 5-star review! One of our main objectives is to be flexible to organizations so that you can direct how the software works, not us confining your processes to the box we have designed. I think you articulated perfectly how that is working for you across multiple sites.
Also thank you for the kudos to our support team - those are my favorite comments to read!
Have a good week and take care!
Heather
An Almost Infinitely Customisable and Highly Powerful Asset Management and Calibration Solution
Processes have been clarified and streamlined, with added traceability and robustness. The history of all business events captured in a SQL database has enormous value, especially today where the analysis of large quantities of data can be performed quickly and with minimal training. IndySoft takes time and patience to deploy and configure and customise, but like any worthwhile software, it's value keeps increasing with every update, and every incremental internal customisation. It scales effortlessly, and once a company has an employee or team who advocate and develop it, it will continue to add value to a company indefinitely.
Pros
IndySoft limited only by your imagination and sometimes your will to explore its extraordinarily deep functionality.
For anyone who has the vision of how a system should best serve a business, and the will to bring it into reality, IndySoft can be the framework to facilitate it.
Cons
The stock UI is somewhat dated compared to other modern software (however the user can with some perseverance, completely redesign this to their own taste), and the underlying language for scripting is Pascal, however neither of these points significantly detract from the actual functionality of the software.
Response from IndySoft
Hi Thomas! Thank you for the excellent 5-star review! It is so wonderful to hear from a customer that has taken advantage of the customization capabilities within IndySoft to build a solution that is truly unique to your business and processes. And, we appreciate the acknowledgment that we are continuously improving the software. Take care, and have a great week!
-Heather
Review
My overall experience with IndySoft is a positive. Once the system has been set-up, it does an excellent job in keeping our Metrology Dept. in compliance with Regulatory requirements. I find the system to be an asset to help me manage work flow and aid as a tool to review and approve employee's work.
Pros
Minimal screens to execute once system is set-up. Basic report functions are good. Can use system remotely from home. Delineate between basic equipment and reference standards in system. Won't allow past due reference standard to be added to calibration event.
Cons
PrintBuilder is a challenge to use. Cannot effectively delineate between Calibration procedure process and documenting limited range/accuracy requests from users. Number of fields available in Event Finder is too limited (hopefully better once we roll up to Version 12?). No effective way to run a report to verify calibration events related to suppliers when date done is back dated to suppliers "Date Done".
Response from IndySoft
Hi Daniel,
Thank you so much for the great review! It is so exciting to hear that Medtronic has an upgrade plan, I sense that most of your frustrations will be alleviated once you have a chance to upgrade. Until then, take care and reach out if you ever have any questions or issues!
Take care,
Heather
Best Metrology software in the business! We run the whole lab off of the software. Great support.
Record keeping. We run the whole lab on this software. From supplier control to Document control systems and corrective action. Huge benefit in being able to link all these systems together. You could adapt this software to anything.
Pros
Configuration. Being able to adapt the software to the needs of the lab while staying in the framework of the application. Not that you need to change that much out of the box.
Cons
System does not support electronic signatures from customers at time of pick up. Would like to see a system that allows for signatures such as FedEx, UPS. Customer comes to lab and can use a signature pad to sign for equipment picked up. On-Site or delivery would allow for signature that customer received the equipment or service.
A Gage InSite lite could be used on a Tablet PC that is synced with the application to allow for this.
Response from IndySoft
Hi Brad!
Thank you so much for the awesome 5-star review!
We appreciate you letting others know about your experience with IndySoft, so as a thank you we are going to add the electronic signatures feature you are requesting! Well, it was actually in our product development plan already, but we still do send you our thanks!
Keep an eye on our release notes in the coming months to see when the feature is added!
-Heather
Love the product
have had a good experience with Indysoft
Pros
I have been using Indysoft for a long time, I enjoy working with Indysoft they are easy to deal with and are willing to listen to any problems we have.
I have referred many customers in the calibration industry to Indysoft
Cons
product is easy to use once you understand it
Response from IndySoft
Hi Deb!
Thank you for the awesome 5-star review!! We appreciate you taking the time to let others know about IndySoft on Capterra and all of the other referrals you have given over the years!
I hope you are doing well, take care!
Heather
The software is very powerful but would like to see a simpler format.
This software provided us with the necessary tools to pass our ISO and TS audits.
Pros
The software is very customizable which allows for a lot of options in the appearance and format of our reports.
Cons
It is sometimes confusing because, when I change some titles, they do not always seem to work the way I expected.
Response from IndySoft
Hi Roger! Thank you so much for taking a minute to write a review! We appreciate you letting others know about how customizable IndySoft is and your experience with the software!
Happy New Year! Heather
Excellent
Pros
I can do most anything I want in the scripting.
Unlimited event types.
Customizable views and screens
Cons
Limited number of available fields in equipment finder results grid.
Limited vendor fields
Limited functionality of the Scheduling module (Linking multiple techs to a single WO job with multiple devices on it.)
Response from IndySoft
Hi Mike!
Thank you so much for the review! We always value your input and appreciate you sharing your experience with IndySoft!
Happy New Year! Heather
IndySoft Client Review
Pros
Flexible licensing. MS SQL back end database for corporate compatibility. Flexible configuration of user screens. Good reporting. Awesome customer support.
Cons
Importing of existing data could be easier.
Response from IndySoft
Hi Steve! Thank you so much for the awesome review! We appreciate you taking the time to let others know about your experience with IndySoft. We especially love hearing kudos for our excellent support staff!
Take care,
-Heather
Great Customer support.
Keeping our calibration certificates well organized and tracking our gages.
Pros
Software is easy to use once it is set up. Other technician can easily start using it once they as trained.
Cons
Sometime not as easy to use, will have to make some changes to make it apply to what we are doing here.
Response from IndySoft
Thank you so much for the wonderful review! We pride ourselves on our great customer support, so we love to hear from our satisfied customers!
Happy New Year! Heather

we love the product
Pros
i most like the ability to modify the software and use sql to make it do what we want. tech support is great.
Cons
I wish there were more test point wizards so that we didn't have to use templates when creating new equipment
Response from IndySoft
Hi Aaron!
Thank you so much for the 5 star review! We appreciate you taking the time to let others know about IndySoft!
Happy Holidays! -Heather
Fantastic calibration management software. Indysoft is everything I could ask for.
Pros
It's very easy to export any lists into excel. Creating a picklist of equipment was a game changer for me. Now I don't have to look up every single piece of equipment one by one. I can create a list of all my selected equipment and manage much more easily.
Cons
There is nothing not to like about Indysoft. Once you fully understand how to operate the platform, everything is relatively easy. There is definitely a learning curve at first.
Response from IndySoft
Hi Conrad! Thank you for the 5 star review! We appreciate you taking the time to let others know about your experience with IndySoft!
I hope you have a great new year!
-Heather
Thoughts from a limited user
Search benefits are good, but somewhat limited. Again, we are using a very old version. Soon to be upgraded.
Pros
Search capabilities. The Help tab is useful as well.
Cons
We are using an old version (8), so the answer to this won't benefit you.
Response from IndySoft
Hi Darla!
Thank you for taking the time to complete a review regarding your experience with IndySoft. So much has improved since version 8, I really believe you will be wowed when you upgrade!
Take care,
Heather
Incredible tool for management
Pros
Easy to track, manage, and keep history on assets. Calibration, work orders, etc. all built in
Cons
Considerable learning curve due to just how much the software can do.
Response from IndySoft
Hi Patrick!
Thank you for taking the time to write a review! We appreciate you letting others know about your experience with IndySoft. Have a great weekend!
-Heather
Indysoft Review
Very good and there support is excellent
Pros
easy to use
easy to create users
not heavy on the sever it runs on
stable software
Cons
new version regularly released so can fall a number of version behind very quickly
Response from IndySoft
Hi Michael!
Thank you so much for taking the time to review IndySoft and the shout out to our support team! We appreciate it!
-Heather
Commercial Calibration Lab
Commercial Calibration Software is the back-bone of a calibration lab, and every employee here uses it daily. I'm incredibly happy with the decision to move to IndySoft, and I would recommend it to anyone in a similar industry.
Pros
The best thing about this software is the team that comes with it. By design the software is built to be customizeable, so set-up is a process. The implementation team at Indysoft has been unparalleled from the very beginning. With their help, I was able to configure a software package tailored to my lab that felt like it was built from the ground-up for my company.
Cons
There is an answer to every problem I had, but a few more pre-built default layouts that showcased "intended-use" cases would be a welcomed addition.
Response from IndySoft
Hi Matt! Thank you so much for the awesome review. We know we have a great team, but it is so wonderful to have our impressions reinforced by our customers! I will definitely be passing your praises on to our implementation team! Have a great weekend!
-Heather
We are still experiencing problems with backups and templates.
Pros
It does have many feature that we ares still learning about. For the most part it seems pretty user friendly, but in all honesty, my limited experience with these type of applications I have nothing to compare it to.
Cons
Seems to be unstable. We have templates that seem to change on their own or test point even disappear.
Response from IndySoft
Hi Rick!
Thank you for taking the time to do a review, we appreciate the feedback as we are working on continuous improvement.
Our software is very stable, so I think there may be some unique circumstance happening in your situation. Henry with support is going to be reaching out to you to see if we can get to the bottom of the issues you are having.
Happy Holidays! -Heather
IndySoft Review Aug 18,2020
Overall this is going to make a huge improvement to our calibration process. Very happy with the software and the employees at IndySoft so far.
Pros
I like how you can customize the software to meet your sites needs. Implementation support is very knowledgeable and helpful in setting up the software with you.
Cons
I would like to see a chart on the homepage showing due, past due, and not due. Cloud-based software isn't fully 21 CFR Part 11 compliant without making the appropriate changes to the settings.
Response from IndySoft
Hi Adam!
Thank you so much for the wonderful 5-star review! As info, we are working on a KPI dashboard for the Home screen that will have the data you are looking for - should be out sometime this year, so stay tuned!
Take care,
Heather
If you like customization a lot this is your software
Using Indysoft 10 years ago is different than using it now since they really stepped up on their support. With so much available to learn on the software now they have built a library of information and they reach out using YouTube videos and tutorials which helps a lot.
Pros
Software can be tailored to whatever unique needs or applications you may have. Most software out there can be limited to whatever is canned by the designers. Indysoft is different in a sense that data can be exported in so many different ways and can be integrated to other software such as MetCal or Quickbooks but it requires familiarity with SQL to fully use its potential.
Cons
If you are the type of user that wants something basic to run your process out of the box then you might not like this very much. You will love this if you're familiar with coding since it's a very powerful software that needs steep learning curve.
Response from IndySoft
Hi Jerome!
Thank you so much for the awesome 5-star review! As a long-time user, we appreciate the acknowledgment of how far we have come over the years in terms of support. That has definitely been a focus of ours over the past couple of years and it is good to hear that is showing!
Take care,
Heather
IndySoft LIMS review
I am still learning the intricacies of IndySoft and there is a lot of capability that I am still not familiar with so far the experience has been fairly straight forward and simple to use. Shortcuts are key.
Pros
The amount of data that can be collected and the ability to customize.
Cons
Lack of intuitiveness for performing tasks such as data mining and report building.
Response from IndySoft
Hi Danae!
Thank you so much for taking the time to review IndySoft! I have no doubt that as you spend more time with the software you will continuously get more comfortable and learn more or the capabilities. Until then, if you ever have questions, please do not hesitate to reach out!
Take care, and have a great weekend!
Heather
Overall, the best asset management/calibration software out there.
Organization and process efficiency.
Pros
Flexible, powerful, and can do just about anything. The customer support is the best I have experienced with software. Highly customizable and can adapt to changing business practices easily. Once set-up correctly, it is efficient to use and provides a high level of organization even with large amounts of customers and equipment.
Cons
Can be buggy at times. Have the ability to personalize, but that is often lost as the default views. Permissions do not work as expected sometimes. Workflow customizations can be difficult to understand and implement. Some set-up and features are not very intuitive. Often times I'll have to call to understand how to use certain features - but the customer service is the best and never give me a problem when I have to call often.
Response from IndySoft
Hi Vincent!
Thank you for taking the time to write a great review! We especially love to hear kudos given to our support team, I'll be sure to pass on your nice words to them!
-Heather
Indysoft
We were able to centralize out tool database consisting of over 700,000 tools and eliminate three other databases that were used to manage tools.
Pros
Integration was somewhat complex. However, once configured, the software is intuitive and easy to use.
Cons
The configuration requires forethought and planning. If not planned out properly, change down the road can be difficult.
Response from IndySoft
Hi Greg!
I hope you are doing well!
Thank you so much for the incredible 5-star review. We appreciate you letting others know about how you were able to centralize multiple databases with IndySoft. Take care and have a great day!
Heather
IndySoft has helped to greatly streamline and simplify management of our calibration equipment.
Customizable templates, easy reporting, automated form/label generation, quick visual status indication, auto numbering scheme.
Pros
My favorite feature of the software so far has been the ability to create custom templates for common tool families, and easily modify all associated records by changing the template.
Cons
I wish you could setup custom shortcuts, as well as have the option to choose a custom color scheme that is easier on the eyes.
Response from IndySoft
Hi Corey!
Thank you so much for the great review, we appreciate you taking the time to let others know about your experience with IndySoft!
To launch a shortcut in Dashboard, you can use the EXTERNALEXE tag in LayoutBuilder and launch any windows application from your Dashboard or Equipment layout. I hope that helps!
-Heather
Calibration Software
My experience with IndySoft shows me they treat me the way they would treat themselves
Pros
The ability to make notes from previous calibrations / store procedures and work flow methods
Cons
sometimes the answer your looking to solve can be elusive...
Response from IndySoft
Hi Paul!
Thank you for the 5-star review! We appreciate you taking the time to let others know about your experience with IndySoft!
Indysoft Calibration System works great and is pretty much maintenance.
Pros
The support team is great! The program is pretty much maintenance free. It's performance is good too. Happy New Year. The pricing is very reasonable too.
Cons
The software could be more intuitive when configuring events and other items, navigation and such, but overall a good program.
Response from IndySoft
Hi Ronald!
Thank you so much for the review, we appreciate you taking the time to let others know about your experience with IndySoft! I will pass on your kudos to our support group!
Happy New Year! Heather
I have used IndySoft for a few years now and have completely satisfied.
Since I use it everyday I notice things about the software beyond the obvious
Pros
Ease of use of the software ware. have been able to adapt our system with Indysoft. Have been able to add all our tooling under different company's to separate them.
Cons
Generating Reports is hard. Too many options to choose from. Maybe more training would help with generating reports.
Response from IndySoft
Hi James!
Thank you for leaving a review, we are happy that you are happy! :)
Happy Holidays! -Heather
Overall, IndySoft has greatly benefited our organization. The ability to have both calibration data and tool tracking data in one system has been the most beneficial aspect of the software. We have been able to deploy IndySoft at multiple locations globally to bring all sites into one system and standardize our process (previously each site had their own process and software). This has been incredibly helpful. Finally, IndySoft as a company has been great to work with. The IndySoft support team goes above and beyond to help answer questions!