Properly Reviews

Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
Easy to use. Reminders for cleaning scheduling.

Wish it would warn me when I am duplicating the property. (I do it often)
Would like to have a link to the guest directly on Properly.

I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

I found very good cleaner through their software. Happy with their service..............................................

Haven't had this issue but would be great if they had accountability to help find replacement cleaner if cleaner flaked on you. Cleaner ratings system would be good too. Also it should auto pull properties from linked STR websites. Takes awhile to get visual cleaning list to accurately capture all details of what you want done.

1. Fantastic customer service
2. Easy to use product
3. Makes our life super easy regarding scheduling cleans
4. Fast syncing with our booking platform

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

It's easy to be very clear about your expectations to service staff. I am able to monitor progress of services on my mobile device.

Community cleaners are limited in my area. Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases. Many hours have been spent encourraging them to use it correctly, and helping them learn.

Great for managing house cleanings for air b&bs. It helps keep all your needed cleans for air b&bs in one place allows you to easily accept them.

There really was no issues with this app. I mean it could be colored a different color the orange is kind of too out there

Easy of use.
Photos are a great help.
I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments.
Would also greatly assist if user can switch languages within the app with Google Translate.

Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.

Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Ease of use.

Notifications of problems.

Very easy to integrate and edit new properties.

I love the calendar view. It's quick and easy to see all our properties.

I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job.

Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up.

Other than that, it's great!

I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

This allows me to book jobs ahead of time. We pay our girls by the hour and want to make sure we can compare their work to clean times.
It allows the owner of a property to set up instructing slides with pictures for staging and comparison.
The chat feature allows open communication with the owner of the home so they are up to date with everyone.
Verification pictures are another great aspect to owners and cleaners who like to gather evidence.

You can not invite other people in as with iAuditor. The owners try hard to make certain that everything is clear - it winds up being jumbled and confusing especially with the different symbols.

I like the sensible workflows provided. It's EASY to use and makes my life easier. The ability to copy items from one listing to another is geniuous.

The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors. It's typically resolved within a day or two though.

This software allows us to schedule jobs with cleaners directly and easily. They love that they can see their calendars in advance and easily enter in problems through the app.

So far we haven't been overly impressed with the calendar syncing and updating. It tends to lag quite a bit and poses some problems scheduling last minute bookings with our cleaners. We would love to an option for not having to start/stop a timer for check-ins. We would also love to see an option for reminders where we don't have to use checklists. All of our properties are self-check-in and not all of our properties need checklists.

Very efficient. Great customer support. It's very easy to learn how to use which is a bonus . It's bright and clear when it comes to checking your calendar for bookings requiring a turnover clean.

I can't actually think of anything I don't like about it.

The ease of use in getting your account set up. It was nice to have template checklists to start from and then customize as needed for my specific properties.

It was harder to find and access the available cleaners network from the app. Hopefully this will be something we use more of in the future.

To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner. I'm sure there are more functions that I've not explored / needed to date. Impressive development team, regularly surveying users and further developing the platform.

Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create.
Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard

Really has made a big difference in my vacation rental property company. I couldn't do it without this software

I would like some more recommendations on how I can better use the software. Overall the product is pretty good

good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency

Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built.
Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already