SecureLink Reviews

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177 Reviews
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great people, Great product.
Reviewed on 2018/04/05
An easy way to setup remote access for customers that do not have a preferred method - works...
An easy way to setup remote access for customers that do not have a preferred method - works especially well with my smaller clients who own their own pharmacy. I like that Securelink is familiar with healthcare and HIPAA requirements.
Pros
Consistency - If customers will adopt it we have a single way to access remote systems.
Web based, quick connect is good for immediate connections.
Cons
Price is a bit high compared to other services. There are some strange errors / quirks that I have reported. Support has worked with me to resolve but ultimately I do not have time to assist in the resolution. Hard to believe I am the only one experiencing a specific error.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product in need of a few additional features to turn it into a powerful customer support...
Reviewed on 2021/03/30
I like the high level of security that is available with regard to customer credentials. BUt.. it...
I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.
Pros
It's excellent for providing access to customer systems while keeping their credentials secure
Cons
There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.
Response from SecureLink
Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers.
We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
User Experience
Reviewed on 2021/03/30
We are a software company that uses it to support our customers.
We are a software company that uses it to support our customers.
Pros
The portal making customers easy to find is a wonderful feature.
Cons
The most frustrating part is that copy/paste works sometimes and other times it will not work at all. Next in line is the fact that you are disconnected when your network connection changes. For example connecting to VPN versus being connected over the internet disconnects all sessions. Internet connectivity is much faster and a better remote experience but some necessary resources require VPN access.
Response from SecureLink
Daniel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SecureLink is great as a VPN for tech support
Reviewed on 2021/03/30
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least...
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)
Pros
It allowed very easy access to remote servers (fully controlled by end user for access).
If it goes down , the customer support gets it running very quickly.
Cons
It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus)
Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.
Response from SecureLink
Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team.
Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thoughts on Securelink
Reviewed on 2021/03/30
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing...
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing with video is top notch. Support isproactive and wil work with you to resolve even complex/unusual problems
Pros
Learning curve is moderately steep, but once learned integration with the business is very easy. Support is fantastic
Cons
Reporting features are virtually non existant. Basic reports are available but the most important reports (such as a list of when vendors last logged in - important so you can keep costs down) do not exist. Analytics are not available. Also many of the great features are not documented anywhere
Response from SecureLink
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
especially with our support team.
We have recently released an improved reporting module for the product. These features include report scheduling,filtering, exporting, as well as several new standard reports available to run.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Honest review
Reviewed on 2021/03/30
Overall, its fairly nice and most of my team members love it the same as me. Ive only had a few...
Overall, its fairly nice and most of my team members love it the same as me. Ive only had a few issues(every couple of months) here and their but the benefits of securelink vs having to use a customer vpn is worth it.
Pros
I do like that we can search for IPs and hostnames that belong on the customer network incase the external ip connection button does not work
Cons
If multiple customers have their own versions of securelink, I am not a fan of how it will update the new resources etc. The process of this takes a very long time, ive found an alternative recently that you can use the SLmanager and the java version at the same time to avoid this
Sometimes as well it does not download the resources
Response from SecureLink
Stefan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Convenient
Reviewed on 2021/03/30
Pros
Having a central location for most connections that I need to make to client's systems on a many times a day basis is very convenient. I trust that it is secure which makes that one less thing to worry about.
Cons
I do not like all of the temp files that have to get created on my machine every time I connect.
But that is a simple issue to resolve every couple of weeks or so when I remove all of the temp files.
I also wish there was a way to keep a full list of all of my connections and that they wouldn't disappear after non use for a period of time.
Response from SecureLink
Nikoel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
it has met your goals.
We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
SECURELINK DEPLOYMENT
Reviewed on 2021/03/30
ONCE SL IS ESTABLISHED, (UNATTENDED SL) IT IS TYPICALLY VERY STABLE AND A USER FRIENDLY PRODUCT...
ONCE SL IS ESTABLISHED, (UNATTENDED SL) IT IS TYPICALLY VERY STABLE AND A USER FRIENDLY PRODUCT THAT IS WELL LIKED.
Pros
IT CAN BE USED ON MULTIPLE SERVERS WHICH IS A PLUS FOR US
Cons
FREQUENTLY, HOSPITAL IT STAFF HAVE DIFF IN SETTING UP SL. IT WILL TAKE MULTIPLE EMAILS AND PHONE CALLS TO BE ABLE TO ESTABLISH A CONNECTION THAT MAY BE UTILIZED BY MORE THAN ONE PERSON. THIS IS IN SETTING UP UNATTENDED SL, NOT ATTENDED SL.
Response from SecureLink
Lisa, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
I'm sorry to hear you are having trouble with the UI/UX when it comes to SecureLink. If possible, I would like to further discuss some of the details around the pain points you are encountering when using our product and how we can improve our connectivity workflow.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Biotechnology
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Positive esperience with Securelink with minor managment quibbles
Reviewed on 2021/03/31
I have enjoyed using SecureLink. Avaliability is good and most of the time it enables us to access...
I have enjoyed using SecureLink. Avaliability is good and most of the time it enables us to access and manage and troubleshoot isssues with our instruments. This allows us to provide much quicker and accurate response to our customers using our instruments.
Pros
The connections to the remote instrument is much more stable then axeda. Compared to Axeda, it is much easier to setup 'services' for users. Previously we had to train users to setup quite alot of port forwarding on the ssh client.
Cons
1. the web portal does miss registering keystrokes. it is easy to create a type when using the securelink website
2. Certain actions require 2 steps. Say for example, changing parameters for a gatekeeper and also moving a gatekeeper through the website will require first a step to save the changes, and then another step to move the gatekeeper.
3. Ability to create a 'Customer' without a gatekeeper. It is much easier to clone and shift a gatekeeper and assign to the 'Customer' than to start from scratch.
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
My Review of SecureLink
Reviewed on 2021/03/30
My overall experience has been neutral
My overall experience has been neutral
Pros
I do feel as though the connections are secure and safe
Cons
The process can be a bit confusing and needs to be explained to users, not user friendly in a sense of an end-users just getting in and "figuring it out:"
Response from SecureLink
Myra, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product and appreciate that you feel our product offers security and safety to your process.
Thank you for sharing about some of the new end-user experience as we strive to make our products easy to use. There may be some things we can do to provide a more straightforward experience such as collaborating on documentation or workflow consulting with your SecureLink Admin team as well as identify potential development enhancements to address some of the areas. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues.
Please send me an email at [email protected] so that we can set up some time to go over each of your concerns and resolve them fully.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to connect and quick to login
Reviewed on 2021/03/30
I can be honest about not liking SecureLink when i first used it. There were several bugs and the...
I can be honest about not liking SecureLink when i first used it. There were several bugs and the rollouts were okay. Over the years, I have seen a great improvement in performance. I continually see it working well and the issues i used yo see, I haven't seen in 3+ years. Keep up the good work and development.
Pros
Secure Link is great! With the frequency of upgrades anf changes that go on around here. We sre used to many of our tools temporarily being down. I can definitely day the uptime and ease for logging in securely to support our clients is excellent.
Cons
On occasion the software does disconnect, however this is what I would expect with a secure system to protect patient dats. I just wish we had a timer so we could plan appropriately.
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Slow in connection and frequent dissconnecting from active session
Reviewed on 2018/04/09
Pros
- Fast integration and setup for existing host
- multiple host and sessions can be active at the same time
Cons
- slow while connecting to host
- disconnect from active sessions
- required high bandwidth for connecting
- java dependency
Response from SecureLink
Hitesh, thanks for your feedback. We rely on these candid responses to improve customer experience and to build a better product.
We're glad to hear you were quickly and easily able to integrate SecureLink. Our customers have greatly varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer.
Some of the requirement issues that you noted are actually related to configurable options that are set by the local administrators at your site. These options are likely configured in such a way that they meet your local security requirements. We provide all SecureLink customers with a dedicated customer success manager. This resource is available to you for troubleshooting and resolving user experience issues that you can discuss with them in detail.
Please send us an email at [email protected] so that we can set up some time to go over each of your concerns and resolve them fully.
- Industry: Government Relations
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer review
Reviewed on 2021/03/30
Pros
Flexibility in meeting our needs. The numerous features like auditing, vendor messaging, and even the fact that SecureLink handles all the upgrades! I can focus on administration of the product! We are able to assign multiple vendors to the same application, or (with new upgrade) select specific vendor representatives to access specific applications.
Cons
There are times when vendor reps need assistance. We do like the ability to generate logs and send to SecureLink. There are times though, when we'd like SecureLink to reach out to a vendor rep. This is rare, but we want that option, as we troubleshoot issues.
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Securlink - the good and the bad.
Reviewed on 2021/04/04
Pros
Each to connect to multiple client sites at the same time.
Cons
The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted.
Response from SecureLink
Darrel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally been a positive experience.
I appreciate the feedback on the history connections not updating for you and would be happy to work to find out what might be happening. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues.
Please send me an email at [email protected] so that we can set up some time to go over your concerns and resolve them fully.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Secure Link Review
Reviewed on 2021/03/30
Very good, barring the downtime times and slowness at times.
Very good, barring the downtime times and slowness at times.
Pros
Ease of use, various lists and filters.
Cons
Downtime of the tool. Slowness at times.
Response from SecureLink
Ivan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally offered a positive experience in its ease of use and benefits of the various lists and filters provided for your access.
I appreciate the feedback on the downtime and latency you have experienced. We are working collaboratively with your SecureLink Admin team to improve uptime during upgrades and maintenance events and work to address latency issues reported. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues.
Please send me an email at [email protected] so that we can set up some time to go over each of your concerns and resolve them fully.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
SecureLink - Good for support!
Reviewed on 2021/04/01
Pros
We had several clients who only authorized access from SecureLink, and though we would have occasional hiccups, overall it was smooth and easy to handle. I like that it kept all windows for a domain in a centralized virtual desktop rather than freestanding like the typical Citrix box. I also appreciated having a streamlined way to access the backend servers for different clients, as logging into those via a normal Citrix box is frustrating.
Cons
The ability to request access to different clients in the UK spaces is a bit clunky; it only goes to my direct manager, who is the one who aligned me to the clients to begin with, so it feels like an extra step that occurs for no reason, and having to search and seek out how to get that access is a pain. A more mainstreamed way to get access to new accounts would be lovely.
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Slow to download dependencies
Reviewed on 2021/03/30
Pros
Having services attached to hosts upon connection. Single click connects to service.
Cons
- Downloading Dependencies\Component files takes more than 5 minutes when using the Connection. Often connecting to a host times out and I need to reboot/delete temp folders or manually download components.
- A different IP is assigned each time a new connection is established for a given host.
Response from SecureLink
Patricia, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
Our customers have varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer. I am sorry to hear you are having issues with the connection manager and connection timeouts. We provide all SecureLink customers with a dedicated customer success manager. This resource is available to you for troubleshooting and resolving user experience issues that you can discuss with them in detail.
Please send me an email at [email protected] so that we can set up some time to go over each of your concerns and resolve them fully.
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
What's Great About SecureLink
Reviewed on 2021/03/30
Overall experience once I'm connected is great. It allows easy remote access to client's sites,...
Overall experience once I'm connected is great. It allows easy remote access to client's sites, they can put the username and password in behind the scenes so once you authenticate and click on the server it logs you in. Very straight forward application and easy to use.
Pros
We use this software to remote into servers for remote support. I like that Securelink takes a recording of everything that is done on the server so the customer may review at any time.
Cons
Most of the time the Securelink Connection Manager takes along time to load and most of the time I have to use the link that is provided if the Securelink Connection Manager doesn't download. You would think it would only have to be downloaded the first time you use Securelink, but it tries to download each time I log into Securelink and try and connect to a customer site.
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
secure way to access our customer environments
Reviewed on 2021/03/30
Its been a great experience working with SecureLink. It feels secure and our customer trust...
Its been a great experience working with SecureLink. It feels secure and our customer trust SecureLink. It helps me work remotely without any issues.
Pros
It is very easy to us and its very secure. Our customer knows when we connect and purpose. The customer trust us and SecureLink for accessing their servers.
It a great took for working remotely with different servers.
Cons
Sometimes it takes little more time to launch the SecureLinkCM.
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Terrible
Reviewed on 2018/04/10
Pros
It doesn't crash, when it works it's stable. We are required to use it. I have to make this review longer.
Cons
When it doesn't work, it is hard to fix. Customer support phone number was offline when I tried to call it recetly.
Response from SecureLink
Aaron, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
We're glad to hear that you have had a positive experience with SecureLink and enjoy the stability of our product.
It is disappointing to hear you were unable to get in touch with us for support. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues.
Please send us an email at [email protected] so that we can set up some time to go over each of your concerns and resolve them fully.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Secure Link
Reviewed on 2021/03/30
Pros
Safely allows me to access a clients domain
Cons
It can be very difficult to use with a dual monitor. I always have to update my settings (resolution mostly) which may not be the most intuitive
Response from SecureLink
Sami, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
We recently completed development on dual monitor RDP support. This feature can now be adjusted under "My Account" to ensure that both monitors are visible when using RDP.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SecureLink comments
Reviewed on 2021/03/30
my experiences have been quite good and have only experienced periodic issues with logging in
my experiences have been quite good and have only experienced periodic issues with logging in
Pros
I like that I can see IP address and server name information and most of the time the software is reliable and is pretty easy to use
Cons
there are several key clicks/fields to fill out when making a connection, although this may be due to our company's requirements
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Securelink
Reviewed on 2021/03/30
We support critical systems to customer and have to install our applications on the customers...
We support critical systems to customer and have to install our applications on the customers servers. Securelink has been a great VPN method to log in to these servers. Its like a one stop shop for us to log in. Logging in to the servers is very easy process and file transmission is allowed on few servers which makes life easy while supporting such systems
Pros
Easy to set up a customer,
Easy to use log in,
Easy to add multiple credentials in secuelink itself
Cons
Its difficult to convince other customers to implement securelink software on their server. Sometimes the IT team doesnt want to switch to securelink from their exisiting method of remote access
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Hard to use
Reviewed on 2021/03/30
Pros
The software succeeds in providing a secure connection with relatively minimal difficulty compared to a VPN.
Cons
This software is hard to use with large numbers of connections. Finding a connection is difficult, there is no 'favorites' and the built in remote connection options (including Microsofts RDP) do not allow you to scale the screen size or use dual monitors. There are workarounds, but they are tedious and shouldn't be necessary.
Response from SecureLink
Michael, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team.
We recently completed development on dual monitor RDP support. This feature can now be adjusted under "My Account" to ensure that both monitors are visible when using RDP. This section also allows you to adjust the screen size for your RDP connections.
I appreciate your feedback around having a "favorites" option for hosts and will make sure we open a ticket internally around that feature for future consideration.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Security and Speed.
Reviewed on 2021/03/30
I use SecureLink to connect to client networks. I use it multiple times a week and recommend it to...
I use SecureLink to connect to client networks. I use it multiple times a week and recommend it to our customers when they need a means for me to connect to their network and accomplish the work that I do. It's worth mentioning because of the full body of security options that customers have.
Pros
I love the security and easy of use and setup. I especially like that I don't take a hit on speed when using it.
Cons
It's a little more expensive than I thought it would be, but it seems the trade-off for the higher security than a simple RDP or faster connections than Citrix are worth the extra money. At least from my experience it is.
Response from SecureLink
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!