Simple Salon Reviews

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147 Reviews
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Impressed
Reviewed on 2019/10/03
Its amazing, super easy to use and super handy to have all of my records easily accessible for my...
Its amazing, super easy to use and super handy to have all of my records easily accessible for my account to use.
Pros
I love how easy this software is to use. I am not tech savvy but I have 100% used this software with ease.
the customer support is really easy and always available
Cons
I cant really think of anything I don't like.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy enough to use
Reviewed on 2019/10/21
we use it on a very basic level, it has so much more potential than what we utilise it for
we use it on a very basic level, it has so much more potential than what we utilise it for
Pros
it was easily customisable when first staring out with the software.
Cons
Some commands are difficult with a lot of steps to set up appointments. some of our development needs are not supported.
Alternatives Considered
baxusReasons for Switching to Simple Salon
Easier to use for an older non computer generation- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Customer service - face to face option
Reviewed on 2019/10/09
Using it as a basic booking system only. We have been able to implement the reply text confirmation...
Using it as a basic booking system only. We have been able to implement the reply text confirmation but as yet nothing else is being used effectively.
Pros
I like that I can use it anywhere anytime (when I have service). I like the potential of the product.
Cons
The software has been in use as a basic booking system for years in the salon before I came on board. I would have liked to be able to have face to face training or be able to attend a course to increase the use across the board.
Once I requested this earlier in my time with the company and I was directed to research it myself. I simply do not have the time or inclination to do this. We are a busy salon and time gets away from us. The task of research of the software is always on the list but always gets pushed when we have to look after our clients or staff. I would learn better if I could attend a course or if someone could come out and spend some time with me.
In short, we are paying for a system and not using it to its full potential. I have been researching other software as I think if I set it up from scratch I would have a better understanding of it and it would benefit business growth.
Response from Simple Salon
Thanks for taking the time to share your experience, Elise. Simple Salon offers phone support after an initial ticket has been raised by submitting any query on the Simple Salon website here: https://www.simplesalon.com/contact-us/ From experience we've learned this is the quickest way to resolve any issue; we appreciate how busy salon operators are. And by offering support via email all necessary information is shared and accessible for future reference.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great salon software
Reviewed on 2019/10/03
It’s easy to see the day to day running and keep track of earnings making eofy easy!
It’s easy to see the day to day running and keep track of earnings making eofy easy!
Pros
It’s very easy to use and has everything I need plus more!
Cons
Not many complaints. I wish the sms reminders were free, like some other salon softwares
Alternatives Considered
FreshaReasons for Switching to Simple Salon
I have considered changing as it’s free but have decided to stick to what I know- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple gets the job done!
Reviewed on 2019/10/03
I have never had a problem in the whole 6 years.
I have never had a problem in the whole 6 years.
Pros
It is very user friendly and has everything you need to run your business by the click of a button! Love it!
Cons
That it was extra for online booking option, happy it changed.
Reasons for Choosing Simple Salon
Hair ware was not in the cloud- it was a contract and it was very pricey!Reasons for Switching to Simple Salon
The simplicity and that it is with Xero- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you Simple Salon!!
Reviewed on 2023/07/11
I found over the 10 plus years that I was with Simple Salon they were easy to deal with, inexpensive...
I found over the 10 plus years that I was with Simple Salon they were easy to deal with, inexpensive and made the running of my salon streamlined.
Pros
easy to use, the appointment reminders were invaluable, the bookkeeping feature was easy to execute and understand, the stock record keeping was great.
Cons
Sometimes i was frustrated that there was not a help desk phone call to talk me though any issues. But that is only because I am of that era that prefers telephone calls to emails.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Simple
Reviewed on 2019/10/09
I like the software as it’s easy to use and has most things but the service is very poor and some...
I like the software as it’s easy to use and has most things but the service is very poor and some functions could be improved. I except this as the price point is excellent for what I get - I don’t need too many bells and whistles but when I need support it’s not there.
Pros
Has most needs - appointments, reporting, sms and email reminders and marketing, ordering, not expensive (I’m a small salon)
Cons
Support- even if I request support I don’t receive any feedback it’s extremely bad to the point I’ve considered changing systems - but changing is hard as I can’t download all the information easily - the exported excel files are in different order. If I had better support I’d be happy.
Can’t add sustainable salon - no response on how to do this
Many reports are locked at 1 months - it would be great if this wasn’t locked
Dashboard- not live like Kitoomba - I don’t really know how I’m doing
Response from Simple Salon
Hi Kylie. Thanks so much for taking the time to leave a thorough review. We take your experience and comments very seriously and, while we are very happy you give four or five stars to most of the review criteria, we are especially interested in your experience with support and functionality. So much so that in the last month we have employed a new team member to focus on these very issues and are quietly confident you will see a huge improvement. While we love it when current customers recommend SS to others our main focus is on you, as a current customer, being more than satisfied. Thanks again for your very helpful feedback.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Web-based software showing its age and overpriced for what it is
Reviewed on 2019/10/03
I would tell anyone who is looking for a new salon software and thinking of Simple Salon as an...
I would tell anyone who is looking for a new salon software and thinking of Simple Salon as an option... don't. The price is better than some but there are better options out there.
Pros
The software is web based so can access from anywhere.
Relatively simple to use, even stylists with very little computer experience can navigate their way around the common functionality.
Has Xero integration for end of day.
Cons
Software is old. It's using old web technology. Clunky to use, not mobile friendly, not user friendly - especially in the setups. Editing and saving things takes you to different screens on save so you have to keep going back.
There is a basic mobile app, which might as well not exist.
Software went down 4 times (for more than a few hours at a time in full working day) in a space of 3 months. A basic apology via their Facebook page and an email. Nothing else. 6 months later they increase the monthly fee by nearly 15%.
Reports are ok, but never detailed enough. Data in the report changes (rebooking) and date limits on reports.
They have Support for the software. But if you want good support, well I wouldn't count on it. There is no phone support, only email.
Only received one call from the Support team, when we were leaving Simple Salon. Prior to that, had an urgent issue and also requested a manager to call me, they didn't want to know about it.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple Salon software for Hairdressing salons
Reviewed on 2019/10/03
I am really happy with this product and at times have been tempted to look at what else is out...
I am really happy with this product and at times have been tempted to look at what else is out there.I have not found anything that is as easy to operate for my staff and gives me everything that I need. I also like the fact that Simple salon is always bringing out new features so I feel I am not being left behind.
Pros
This software is easy to use.You can access it anywhere and the online booking function is a must.The reports are easy to read and are invaluable to my staff for their KPIs.
No updates to purchase and no contracts. It ticks all my boxes.
Cons
That it sometimes goes down.Unfortunately this is a universal problem not just Simple salon.I really have not experienced any down side.The help desk is awesome and the video tutorials are always their if you need them.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
My frustrations
Reviewed on 2019/10/18
I inherited the system am currently looking at alternatives
I inherited the system am currently looking at alternatives
Pros
It provides scheduling, stock control and accounting feeds to xerp
Cons
Clunky, not intuitive, online booking portal is appalling, our clients complain it’s virtually impossible to use
Response from Simple Salon
Thank you for taking the time to share your experience with SS. Happy to see the features that did seem to work for you (scheduling, stock control and accounting feeds); to your point about the online booking portal, we are in development for updates addressing your concerns. If you ever feel like giving SS another go please remember the FREE 30-day trial we offer.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best salon software I have ever used!
Reviewed on 2019/10/03
Simple Salon has allowed me to operate my small business with ease and the freedom of being able to...
Simple Salon has allowed me to operate my small business with ease and the freedom of being able to access it anywhere. It's helped me grow my business from a single operator to 6 staff members without any issues or complications. Highly recommend to someone starting up!
Pros
The support is amazing, if I cant work something out within 24hours of submitting a request it is fixed for me. I love how easy it is to set up yourself and I love that it runs online so I can access it anywhere anytime.
Cons
I have had a few issues with the online booking system, most have been fixed straight away otherwise they have said they will try figure out the problem.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use softwear
Reviewed on 2019/10/03
Have had no problems at all the team is always on hand for anything that we need
Have had no problems at all the team is always on hand for anything that we need
Pros
I have been using it for over 8 years simple to use and value for money does it all and the back up is great would not even think of using anything else
Rochelle Fisher
Cons
all good we have had no problems since we started and good that they have videos if you need to find out something
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Simple salon
Reviewed on 2019/10/09
Great for public holidays and when I am working my other position.
Great for public holidays and when I am working my other position.
Pros
Booking are cloud based. And I could track inventory
Cons
Need an easier way to tick off inventory. A check box beside each product that says correct and then another box to add a total if not correct. Then it can ask for details on next page. But too hard at the moment have to print out and hand write to keep track
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
online booking
Reviewed on 2019/10/09
Pros
manually entering in clients easy to use however takes a lot of time hoping online system is more improved.
Cons
- online booking system difficult to set up and alter. Also has a lot of technique problems not confirming clients appointments via email when they have booked in. Difficult to obtain customer support and help impacting my business.
reminder emails/ sms - having trouble purchasing sms credits thereby only unable to send email reminders. have not heard from customer support team.
reminder email - cannot edit the automatic reminders where its set up as "10% discount if you mention this message" would like to alert the promotion.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It’s all in the name
Reviewed on 2019/10/03
This makes the day to day schedule run so easy and quick . I absolutely love this system and so...
This makes the day to day schedule run so easy and quick . I absolutely love this system and so glad I got it .
Pros
It is so easy to use and has so many features . It’s really affordable and you get so much for what you pay for .
Cons
Only problem I have encountered was the couple of times it went off line . But other than that it probably has more features then what I use but that’s not a con really.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple Salon Review
Reviewed on 2019/10/03
I have been using simple salon for over 5 years and it has been excellent for the most part, apart...
I have been using simple salon for over 5 years and it has been excellent for the most part, apart from a couple of technical issues I have no negative feedback
Pros
Its very easy to use, and the cloud base makes it simple to run my business even when I am not in front of the computer
Cons
sometimes there has been a fault in the system and I have been unable to access clients information
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple Salon review- very happy
Reviewed on 2019/10/14
overall everything has been amazing. there was only one day where we couldn't access our appointment...
overall everything has been amazing. there was only one day where we couldn't access our appointments but it was resolved over a few hours.
Pros
the fact that we can access through our mobiles means I can take hair and beauty appointments on the go! very convenient.
Cons
The set time of sms reminders. I would like to be able to send the reminders myself at the given time I prefer
Alternatives Considered
TimelyReasons for Choosing Simple Salon
we had outgrown the previous product and found it wasn't as user friendlyResponse from Simple Salon
Thanks so much for your excellent review, Assunta. We really appreciate you taking the time to share your positive experience with Simple Salon.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple salon
Reviewed on 2019/10/14
Easy, affordable and straight forward
Easy, affordable and straight forward
Pros
Easy to use, user friendly, well priced
Cons
I can’t do enough for accounting, marketing is a little hard to work around.
Response from Simple Salon
Hi Nicole. Thanks for reviewing Simple Salon. We love that you found it easy to use, user friendly and well priced. Being able to link up with Xero is one of the main ways we aim to assist with making accounting easier; our marketing features include customizable lists, assigning individuals to groups which can then be directly messaged or emailed from within the app. As we are in constant development we take all reviews into consideration so will make note of yours. Have a great day.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes my day so simple
Reviewed on 2019/10/14
Its been brilliant iv recommend it to other hair salons it's very cost-effective considering how...
Its been brilliant iv recommend it to other hair salons it's very cost-effective considering how many features you can use.
Pros
It makes a booking in clients so simple and easy when we are busy in the salon, I can reach all my clients easily if we are doing marketing and the reminder notifications has completely cut down no show appointments. Also links straight to my accounting software, so simple.
Cons
12months in and really no problems at all, you can as features as you need or keep it really simple.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Beauty industry
Reviewed on 2019/10/24
Pros
Easy to use, has everything in it to run a small business
Cons
Expensive for a small business we are considering a change to another software because of cost we have 5 users in our salon all casual employees work 1 or 2 days each sadly will most likely be leaving the simple salon to a free software option.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SIMPLE SALON TESTIMONY
Reviewed on 2019/10/03
COLLECTS RELEVANT CLIENT INFORMATION THAT CAN BE EASILY USED FOR MARKETING.
PROVIDES IMPORTANT...
COLLECTS RELEVANT CLIENT INFORMATION THAT CAN BE EASILY USED FOR MARKETING.
PROVIDES IMPORTANT ACCOUNTING INFO
MAKES IT QUICK AND EASY TO IDENTIFY WHAT IS WORKING & WHAT NEEDS IMPROVING
Pros
ease of use
more useful info
cost-effective
Cons
there wasn't anything l found difficult about SIMPLE SALON as a POS
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple Salon
Reviewed on 2019/10/09
It is now my go to for my working life and private life. I am never late and always up to date....
It is now my go to for my working life and private life. I am never late and always up to date. Plus it makes my small business look professional. The ease of monthly payments and the overall cost was the main reason when I was setting up
Pros
Ease of use, very easy to navigate. With great automated features.
Cons
Using the app on a tablet sometimes is a bit confusing.
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hair salon user
Reviewed on 2019/10/13
Pros
It’s a way to use salon sideware. Love that it has a application use, so that I can make and manage appointments when I’m out of the salon. Like that it connects to my zero account, making accounting easy. Is keeping up with current payment trends, with the use of Afterpay. Overall I’m very happy with the product and the price. Highly recommended.
Cons
would be better if it had a scroll system in the admin section. Is frustrating on the numbering system.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
great software!
Reviewed on 2019/10/08
Pros
i liked the ease to set it up and the option for payment integrations. i liked the clean simple layout of the system and its steps. I liked the client profiles. easy to use and lots of space for notes, medical conditions etc.
Cons
i didn't love the online booking portal, a lot of my clients food they had trouble with it. I also didn't like the discounts set up. i wanted both percentage and amount and was unable to have both on at the same time.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent
Reviewed on 2019/10/18
Pros
Easy to use, and they are always updating and bringing out more features.
Cons
Have had no issues with simple salon. Any features that I would have liked have always been added at some point over the 6 years of using it.