Join It Reviews

Easy to set up and good,prompt help from support

Could not customoze profile field to include a unique hyperlink. That's very important to us.

Before Join It, managing memberships used to be such a hassle, but now everything's at my fingertips. I love how I can customize membership options for our members—different prices, durations, you name it! Plus, I can add custom fields to learn more about our members, like their favorite pool activities or snack preferences.One of the biggest improvements has been collecting annual dues. Payments are a breeze with Join It, and everything's transparent and secure. Members can pay online, and I get all the financial reports I need. No more chasing after people for dues or fumbling with cash and checks!Another amazing thing is the automated emails. Whether it's a friendly reminder to renew their membership or an update about a fun pool party, I can easily keep in touch with our members. They love the personalized digital membership cards too—it makes them feel like they're part of our special pool family.But what really won my heart was Join It's customer support. I'm not the most tech-savvy person, but their team was so patient and helpful. Whenever I had questions or needed a hand, they were there for me, and it felt like they truly cared about making things easier for our pool community.

There is very little. The things that I would like to have seen was an ability to better manage the group accounts. Right now everything is at the row by row user level based on each record. It would be useful to be able to have the main membership viewer organize by membership owner so that each family unit was a line item rather than each person. It would be useful to have more batching operations at the family unit level. It would be useful to have an integrated survey functionality within the application as a part of the email templates. It would also be useful to be able to sell "day pass" memberships from the shopping cart, right now I have to setup Square separately to handle these transactions. All in all, I love your product

[SENSITIVE CONTENT HIDDEN] has done an excellent job in customer service. I appreciate all she has done.

Still in testing phase. Nothing to report yet.

Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too ! It took a bit of work to understand the jargon to set it up - but tha was mainly because we'd never had another membershipo system before. Its logical and visually appealing to work with

A few irritations about joint memberships versus affiliated memberships and a bit more flexibility around length of membership etc would be good. For our size, needs and staff capacity I dont think there are many downsides

When our fledgling club was looking for a billing tool to help us sign up members quickly, I found JoinIt during a frantic Google search session. It has been very impressive to see how fast the JoinIt product has grown over the last 15 months that my club has been using their product.

It was very easy to get my plans added to the system, connect to Stripe then start taking sign ups. In under 15 minutes we had a page online for folks to join our club.

It would be great if the domain integration was more robust. Ideally we could actually use JoinIt to actually be our website, it is just so close. There are a few bugs yet with the Stripe integration, I am very happy to report that the founders do get it sorted out very quickly.

This software is so easy to set up and use. Makes it easy to keep track of members and makes mailings simple.

I'm not sure yet about how to send invitations to prospective members. The instructions on how to do so are not obvious.

Great support
Deep set of integrations/automations
In depth customizations for each feature/function/automation

Software could use some more advanced reporting.

My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members.

The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature.

Support is very helpfull. Simple to check active member. Hooks up to Mailchimp

Date of birth with no year. Have all fields on for required.

I spent around 2 months doing evaluations of this type of solution. For the size and type group we represent, this is the answer! The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use.
Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive.

Wish it had an embedded Event Manager.

Minor - Arrangement of Custom Fields for the signup form is a bit awkward, but manageable.

Easy to use once you get the hang of it.

Sometimes it’s not very intuitive. Also, when searching the database you have to reset the parameters every time. Makes it very time consuming
It’s not very adaptable. Users write in about desired updates and features but JoinIt takes a long time to implement them, if at all.

JoinIt has been a fantastic asset since we first began using the product 2 years ago. It allows us to easily manage memberships without having to handle and document cash. The integrations is what really makes this platform, allowing us to use our membership data in meaningful ways.

A few more integrations and an API would allow us to really get the most out of JoinIt.

We are a small nonprofit with limited budget and no in house computer person. I'm a retired doctor and volunteered to try the program. It is simple to set up, flexible enough for our needs, and it synchs with MailChimp, QuickBooks, EventBrite as well as our website. Most important, however, is the incredibly excellent customer service available via chat. I can ask dumb questions and they're answered promptly. There has been much hand holding (from a distance), but I've got it doing what we've wanted to do for several years - have a members' data in a full functioning database that allows us to keep track of memberships, automates renewals, automates accounting, and streamlines our volunteering activities.

Some features, like a hard coded link to our web page, can not be removed from standard templates.

Different categories of membership allows free membership for those who can afford to be a supporter, as well as categories of supporters.

The email formatting is a bit clunky and not easy to use.

Easy to use and navigate. Very user friendly!

Would love to speak to a live person when experiencing severe tech challenges or issues.

Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization.

In our experience, no essential function is missing.

We are about to bulk import from our current excel. This will be much more user friendly.

Not applicable as not fully using yet. Bulk import expected soon.

Cost, ease of use, functionality, accessibility.

Sorry, it has been great, thanks to their help.