RecDesk Reviews

I use the Point of Sale module for a park that has beach access and a snack shack. With using this feature we have tripled revenues over the last three years. It helps with inventory control in the snack shack, collecting daily admissions, and invoicing our cabin rentals.

The program registration module also is very user-friendly and has put 99% of my registrations on the customer side which relieves me of a lot of administrative time.

I wish the user side had more customizable features to have a unique website layout. It is still a clean layout.

Blasting out email communications is so easy with RecDesk! We can email the entire community, or a specific roster.
RecDesk is real time so if someone in the office makes a change, anyone logging in anywhere can see it immediately.
Registrations on-line are very smooth and easy to set-up.

The customer support is great. We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out.

As an administrator, I cannot think of anything that is truly a con.

I like that its user friendly when you actually know the website, initially its pretty confusing. It helps streamline our programs which is very benefitial.

Rec Deck is missing alot of features that seem fairly standard with any program and we have put in requests to get things added/ new features added with no success or follow up.

The ability to reach more customers and the ease of organizing programs.

The reporting options are limited for some of our needs.

I like the way RecDesk provide the information needed for participants and staff in case of any emergency. The fact that you keep and accurate number of everyone that enters the building.

The least thing about RecDesk is sometimes it duplicates the same person with the same information.

Ease of use, learning the program was intuitive and efficient, easy to realize and correct user mistakes. The support I've needed was quick and solved the issues.

That I'm the only administrator. I wish that I had more staff that I can assign to the program. I have not had any issues with RecDesk.

It was easy to access and set up an account

It was difficult to find some of the activities or programs because they were not in order by date and the registration fee was not on recdesk when I first registered my grandson.

User friendly. Customer Support very responsive

Member record is hard to put kids from split family without duplicating

It is cost effective and does everything that we need to keep our organization's programs organized on the front and back end.

Some of the backend is clunky. For instance, I can only search by last name as far as members and that sometimes is problematic.

The program works great for program management and recreation. That is my main use

The features are not intuitive and have a learning curve.

The set up has been very well supported and I could not be happier with the tutorial content and customer support. We have just started using REC DESK, and so far so good!

I would like better invoice information for the members. It would be better to see items on the invoice with the total amount owing. Also, it would be very good if the member could have an e-mail function, or way to send their invoice to someone else.

The ease of use is the best thing about RecDesk, I can hire a new employee and with a month of usage they are trained.

I make all of my schedules on a schedule maker and then have to hand-upload them all and it takes forever. I would love to see a schedule uploader to load them into the system for me.

When I am using recDecks I love how organized all of the tabs are.

There aren't enough short cuts. I also would like an easier process to give credits to accounts.

Efficiency, reduces calls and foot traffic in the office. Online reservations, registrations and memberships.

Building the program because it is a lot but we knew we would have to do that to make it specific to our organization.

How beneficial having an online reservation portal is. RecDesk gives ease to staff and residents for several reasons - organizational purposes, online forms, payment options, and limitations to name a few. Especially since our organization is growing and keeping up with technology.

It would be beneficial for RecDesk to have the option of communicating with a user.

It helps with my daily schedule and calendar

when cancelling an event by mistake you cannot recover it without entering the entire event again

Support has been exemplary. Ease of use also ranks up there. Love the ‘wishlist’ feature. RecDesk certainly delivered on one of our wishes.

A work in progress is our drop in credit classes, doesn’t seem to track and monitor when punches get low. Facility parameters seem tricky.

RecDesk is extremely helpful in bringing any Parks and Recreation department into the 21st-Century with a suite of services & tools that will help you come into the digital age. From online registrations, to great POS options, this program is an all-in-one solution to your managament woes!

While RecDesk will be there for you every step of the way to help you learn the in's and out's of their system, it might prove difficult for some to brave the learning curve the software asks for to fully take advantage of everyhting it has to offer.