TripMaster Reviews

The software is very user friendly. OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling. OUTS has increased ridership and lowered revenue miles. The attention CTS staff provides users is implacable. Their team is on top of all issues 24 hours a day. If there is a problem and we call customer service, someone (person) answers the phone and is able to provide assistance. They follow up continuously until the problem is fixed. CTS has a number of reports available and they are ALWAYS willing to assist us in new reports. The CTS Team knows and understands rural transit needs and is always working to the better program. One more note. This software is affordable and reliable. OUTS also has the IVR module and Tablets. The tablets is the best. No more paper manifests. I can't say enough about the quality of the CTS software.

Would love to do 100% optimization but I realize that is not going to happen in Onslow County. We have to many variables.

It can be accessed on multiple devices from anywhere.

Would prefer a sent messages tracking ability

I really like the ease of use. The ability to pull gps, and have voice guidance from stop-to-stop has cut down our drive time significantly. All riders are accurately able to be identified when, where and how fast they are moving while in transit.

The program sometimes glitches when you initially try to pickup multiple riders from one location. You have to select and perform all of them instead of the software recognizing you all riders are picked-up/ dropped off at the same location.

I like how easy it is to navigate through the system. I also like that I am able to look up who placed or typed a rider's info in.

Sometimes I am unable to get to reports without down loading in PDF. I also so have issuse with them system being a little slow at timesin loading the maps. But when ever I call they get right on the issues and it is resolved quickly.

Technical support and customer service is awesome. Any questions or concerns you have they are answered.

Being able to see location of our drivers to stay ahead of running behind.

Logging drivers out or not being at the location we are clearly there.

The team at Tripmaster is extremely helpful and prompt while continually putting the customer first. This superior customer service is coupled with a program that increases efficiency while reducing waste and headaches! The mobile interface is easy to use. Our company has been able to maximize our routes to better serve the needs of the customer. Our customers are happier and our drivers are happier. Thank you Tripmaster!

One area of improvement would be modernizing the appearance of the online program. The web based application has a gloomy appearance.
During a recent training, it was shared that pages are receiving updates to make this possible. And they look great!

Drivers manifest can now be used on Tablet & Cell phone

That I can’t arrange manifest from Tablet

Customer support is wonderful. They are adding new and improved features all the time.

It is pretty buggy with the newest updates. Some features are hard to find/use. I wish there was more in-depth training available online.

The features i use to track vehicle position and mileage traveled is very easy to use and export if needed

i know all software will have issues but it seems CTS seems prone to going down, but i know they repair the issues as soon as possible.

The ability to generate custom reports depending on what we need them for

The servers seem to go down often even though they continue to upgrade them

This program is easy to use and when there is a problem they seem to be on it right away

Not really anything wrong with this program

Trip Master is a good software to improve your Transportation business

Every think is good, it is easy way to know where and when you are.

Who doesnt love cloud based applications? Its amazing that it can be logged into from anywhere.
The software us really easy to use and staff were trained very quickly.. There are lots of standard reports that have been great in setting new company goals and objectives. Great for customer data and driver data.

There isnt just a standard way of inputting data and so it took a while to ensure that everyone was doing the same thing.

The ease of dispatching using the software. I like seeing the drivers GPS coordinates in real time. This makes my job much easier.

Non ability to manifest monies each day by user. The automatic default for a trip to be marked Urban is a concern due to all our trips needing to be marked Rural

Its a breeze to use. Its helps in the routing and mapping of the demand trips I take from my broker.

Just needs a little tweaking, nothing major. Team is great at getting things done to fit your specific needs.

The import capability from Logisticare. The ability to accept an 834 file and to produce an 837 file.

Creating ad-hoc reporting is difficult for me. And believe me, not having HiTrust certification creates a lot of extra work for me!!

i can log in from home, the autoscheduler, and the search features for clients and drivers names.
the map feature is helpful
adding reservations and generating reports are somewhat becoming easier as I learn more about the system

it doesn't show me when my vehcles or routes are overlapping
it does not know the geograhic area which makes ride times longer if not caught during the scheduling process

Great customer support and very user friendly.

Adaptability of software options

ease of scheduling and how simple it is for the drivers. i also like how easy it is to cancel and move rides between cars. the mapping feature is a nice one as well.

i would like to be able to do more custom "grooming" of manifests, such as doing wheelchair vehicles separate from sedans

Support is great. The people behind this are always quick to respond to inquiries. When the export to the other portal is done, it is pretty seamless.

This is not software for a 24 hour operation like ours. It is not convenient to have to re-enter things at midnight after having to remember to 'log out' before hand.

I am happy with how user friendly the system is. And the simplicity of the reports and billing modules helps to make my job easier!

Mobile messages--struggling to understand it. Haven't quite figured out all of the ins and outs yet.

Brand new just starting seems very user friendly!

Nothing so far we are just starting to set up our software

Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!

Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.