Pros
The software is very user friendly. OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling. OUTS has increased ridership and lowered revenue miles. The attention CTS staff provides users is implacable. Their team is on top of all issues 24 hours a day. If there is a problem and we call customer service, someone (person) answers the phone and is able to provide assistance. They follow up continuously until the problem is fixed. CTS has a number of reports available and they are ALWAYS willing to assist us in new reports. The CTS Team knows and understands rural transit needs and is always working to the better program. One more note. This software is affordable and reliable. OUTS also has the IVR module and Tablets. The tablets is the best. No more paper manifests. I can't say enough about the quality of the CTS software.
Cons
Would love to do 100% optimization but I realize that is not going to happen in Onslow County. We have to many variables.
As a brokerage Call Center, this has increased the transportation Coordination immensely in our community. The customers reap the benefits.
Pros
We have found this to be easy to use as well as improving efficiency. The customer support has been immediate and great. This software has eliminated a lot of inefficient work that we used to do that is now computer generated. The reports are wonderful, precise and can offer a plethora of data in many formats. This is great when generating reports for a variety of finding sources. I like that once a customer is in the system, they stay in whether active or inactive. Our customers come and go all the time. Great feature.
Cons
There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.
Tammy, thank you so much for your kind words. It has been a pleasure working with you and the multiple agencies you are involved with. We look forward to growing with you and these agencies and providing more tools to help you improve efficiency and communication.
Daily I get benefits from the software.
Pros
Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.
Cons
Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.
Eileen,
Thank you so much for your review. I am happy to say, we added the ability to do text message reminders last week and we hope this will be a big help to you and your team. We will continue to work on the other suggestions and will let you know when they are released. Have a wonderful week.
We have received a more efficient work flow and can operate with the confidence of not leaving a rider stranded with out a ride. Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day.
Pros
CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.
Cons
We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus.
Thank you James for your review. It is wonderful that you save a minimum of 10 hours per day from having to log miles. I also want to thank you for the insight you have given us on the need to work on the auto scheduler feature. We will continue to work to improve this feature with your input. Thank you again.
Pros
The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees .
Cons
The only thing that I wish could be updates for our program is, I wish we didn't have to use the mouse so much when creating trips. If you are going to a different site I wish the box would be opened up when you get to the site and not have to use the mouse to get to the box you are working on. In CTS's old system you could tab and go. Now you have to use the mouse.
Inez,
Thank you so much for your review and for being a loyal customer of CTS for many years. I wanted to follow up and let you know that we are redesigning the reservation screen at this time and we will be certain that the system tabs through the pages in a logical manner to minimize the use of your mouse. Thanks again and have a great day.
Pros
The software is very user friendly. It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff.
Cons
The canned reports do not export well to excel. I have to delete a lot of rows and columns, move column headings over the correct columns and things of this nature.
Jill,
Thank you so much for taking the time to provide your review. We built the custom reports tool as an alternative to the canned reports as we agreed they dont export very well to excel. Hopefully that helps but we will continue to research ways to improve the export formats for our canned reports as well. I have enjoyed working with Bond County for over 10 years and hope to continue that relationship for many more!!!
Customer service is honestly amazing.
Pros
I like the new Broker Tools Feature on how you can bill to logisticare and see denied claims. As well as active vehicles and drivers.
Cons
When the system goes down, dispatch nor drivers can see any routes. I wish there was a function where you could attach attachments to riders files. It would be nice if dispatch could set an alert on a certain trip. I.e. when a driver selects arrive at the clients place an alert could pop up.
Megan,
Thank you so very much for your feedback on TripMaster, and our team here at CTS Software. Your suggestions below are excellent and will be documented for future updates. We are also in the process of developing some fall back options for the next time the cloud hosting environment experiences issues. We appreciate your business and look forward to working with you for many years to come.
Sincerely,
Adam Fox, CEO/Co-Owner
A Blessing.
Pros
It is very reliable and the customer service is out of this world. You have a problem and they respond. If there are upgrades to the software it is completed with no extra charge. They maintain with maintenance when need and that is usually two time a month. Customer service is available 24 hours a day because they no the importance of keeping the system up and running. CTS has technicians all across the US so if you are in the different times zone other than Eastern time -- you will be service.
Cons
I can't think of anything. I am pleased
AUTOMATION, EASE OF USE, CUSTOMIZATION, INCREASED EFFICIENCY.
Pros
I enjoy working with each and every member of the CTS team. Everyone is knowledgeable and friendly. They always listen to my needs and have adapted the software around our voiced needs and wants.
Cons
Sometimes the changes we ask for are slow coming, but it's amazing that they change it and update it based on our needs!
Thank you Dori for the fantastic review. We are so pleased that you are so happy with us. Please keep us informed on how we are doing and how we can improve. Without great customers like you we cannot exceed expectations and excel in our field. Thank you again and thank you being a part of the CTS Family.
I like Trip Master and we do recommend it to others to use
Pros
The ease of using the system, even people who don't often use computer systems find it easy to use.
Cons
Building custom reports can be tricky due to the specifics to chose from found in multiple places
Thank you Stephanie for your wonderful review. I see you find the customer support excellent. It is great you find our software so easy to use for that is one area we certainly want to excel in. Please let our support staff know if you need any help in making your customer reports. That is exactly what they are there for. To assist you in any area needed. Thank you again and I am happy you are part of the CTS Family.
Quick, accurate transportation to and from our day program.
Pros
I really like the ease of use. The ability to pull gps, and have voice guidance from stop-to-stop has cut down our drive time significantly. All riders are accurately able to be identified when, where and how fast they are moving while in transit.
Cons
The program sometimes glitches when you initially try to pickup multiple riders from one location. You have to select and perform all of them instead of the software recognizing you all riders are picked-up/ dropped off at the same location.
First it saves this agency 50% over the previous software. Ability to pull reports that are already set up within the software that previously had to be paid for. Can make changes within the system that do not require an IT person to make those changes for you. Customer Service is prompt to call back and resolve any issues. No major changes had to be made with the tablets that were being used.
Pros
This software is user friendly, efficient, perfect for small or larger agencies. Is working perfectly for this agency and saving us a ton of money. Customer service is on top of any and all questions or concerns and They are always there to help if needed.
Cons
I do not have any dislikes about this software. It truly meets and or exceeds all this agencies needs.
This software helps the company be more efficient which allows us to serve more clients and is a huge cost savings.
Pros
The ability to track drivers and the tablets are my favorite features which we use. Our company is operating more efficient than ever after implementing the tablets. The customer service and technical support is always fast to respond and resolve any issues that may come up.
Cons
Software seems to freeze up occasionally. I would like to see more development for fixed routes and tracking.
Saving money and time, scheduling efficiency, ability to retrieve and export data, and the list goes on.
Pros
The Medicaid billing software has made billing for Medicaid transportation so much more efficient and has saved us a great deal of money. Without the software, we would have had to hire a full time billing clerk specifically for Medicaid transportation.
Cons
It is a little difficult to figure out how to build custom reports to retrieve data, especially in the filter view.
After we initially installed CTS, we noticed an improvement in our availability. The data collected in the system is accurate, and makes it easy to report financial, and ridership data. We purchased the system to make it easier on driving staff in the field. Using tablets has helped our financial auditing process, and it is easier to notice data entry errors.
Pros
Ease of use for new users, and the features available within the software.
Cons
The only negative feedback I have is when pulling certain NCDOT reports. The reports will not generate, and I have to call support. Support immediately fixes the errors, so its not really a problem, just the only negative experience I've had.
It is easy to learn and or train. It is a great price for the amont of software and guidance we have received.
Pros
I like how easy it is to navigate through the system. I also like that I am able to look up who placed or typed a rider's info in.
Cons
Sometimes I am unable to get to reports without down loading in PDF. I also so have issuse with them system being a little slow at timesin loading the maps. But when ever I call they get right on the issues and it is resolved quickly.
Before CIPT started using this software, each county was scheduling their own transports manually onto paper. This took away the needs of having multiple offices handling transports into a main call center. Easier, faster, and more efficient using this software.
Pros
Easy to use with little interruption of service am able to have multiple windows open doing several transports at one time.
Cons
Easy to schedule on wrong day when doing multiple windows; wished the present day was color coded.
Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!
Pros
Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.
Cons
The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!
We have enjoyed working with CTS very professional, if ever we have question or we need help in any way they are contacted right away.
Pros
I rely on CTS software for all billing, reporting, tracking mileage/fuel, passenger units, knowing at all times where our vehicles located and who is on board. The customer service is what impresses me most.
Cons
I've given this question some thought, and overall we have been very satisfied with the software.
It has really helped streamline our business and makes it so easy to create a schedule and change it.
Pros
The ease of entering information and setting up schedules for repeat customers. Being able to pull reports in different ways. Being able to monitor the vans and see on a map exactly where they are at.
Cons
Sometimes it doesn't understand the best way to pick up our customers so we make our own changes. This isn't frequent though.
It's so easy to use and really easy to teach others that may need to use it.
Pros
The auto-scheduling is better than the other software that is available. I recently had opportunity to try to help another provider figure out their SUPER CHEAP software function and it was AWFUL. CTS is the best that you can find on the market right now.
Cons
When it breaks down, business comes to a standstill. (Prefer no breakdowns)
Pros
I like the ability to send mobile messages and to look at past rides to help determine old drop locations or times.
Cons
I wish it would alarm when someone sends an critical alert thru the mobile message system. It would be great if it copy times and locations on specialty trips it would make the entering of information alot quicker for the ones going to the same place at the same times on those specialty trips.
Pros
How easy it makes my job. I can't say enough about the staff they are great. I love parascope. Auto scheduler is great once it is set to what works best. I like being able to track everything going on in the vehicles. Speed, GPS, pick up times, arrival times.
Cons
Honestly I don't not like anything but I guess the blue and white color is the only thing I get sick of looking at all day long.
Time management, easy to use, user friendly!
Pros
Technical support and customer service is awesome. Any questions or concerns you have they are answered.
Thank you Mike for your review. We do have an awesome technical support team that is the best in the industry. We have worked hard to make our software function above and beyond the transit company's needs yet continue to be user friendly as well. Thank you for confirming our hard work is paying off.
Pros
Very easy to use and easy to train new employees to use it. I love the fact that you can make subscription trips or copy trips and make multiple trips.
Cons
Unfortunately you don't have a report that I can run to let me know who has ran on-time for the month. This would be great so I could award the drivers for being on time all the time.
more ridership, less revenue miles with the optimization, love the customer service, more bang for your buck, reporting is very easy. Adam Fox and his team makes sure the systems that use CTS are kept up to day with new requirements from NC DOT PTD.