Trip Master Reviews

Pros

Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

Cons

The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!

Pros

The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.

Cons

Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.

Pros

I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.

Cons

Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.

Pros

The scheduling part. And how easy it is to learn and use.

Cons

The breakdowns business can’t run without it.

Pros

Very easy to use, customer support staff always available

Cons

A bit more difficult to enter subscription trips than previous software I've used

Pros

The software is very user friendly. OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling. OUTS has increased ridership and lowered revenue miles. The attention CTS staff provides users is implacable. Their team is on top of all issues 24 hours a day. If there is a problem and we call customer service, someone (person) answers the phone and is able to provide assistance. They follow up continuously until the problem is fixed. CTS has a number of reports available and they are ALWAYS willing to assist us in new reports. The CTS Team knows and understands rural transit needs and is always working to the better program. One more note. This software is affordable and reliable. OUTS also has the IVR module and Tablets. The tablets is the best. No more paper manifests. I can't say enough about the quality of the CTS software.

Cons

Would love to do 100% optimization but I realize that is not going to happen in Onslow County. We have to many variables.

Pros

We have found this to be easy to use as well as improving efficiency. The customer support has been immediate and great. This software has eliminated a lot of inefficient work that we used to do that is now computer generated. The reports are wonderful, precise and can offer a plethora of data in many formats. This is great when generating reports for a variety of finding sources. I like that once a customer is in the system, they stay in whether active or inactive. Our customers come and go all the time. Great feature.

Cons

There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.

Pros

The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees .

Cons

The only thing that I wish could be updates for our program is, I wish we didn't have to use the mouse so much when creating trips. If you are going to a different site I wish the box would be opened up when you get to the site and not have to use the mouse to get to the box you are working on. In CTS's old system you could tab and go. Now you have to use the mouse.

Pros

I like the new Broker Tools Feature on how you can bill to logisticare and see denied claims. As well as active vehicles and drivers.

Cons

When the system goes down, dispatch nor drivers can see any routes. I wish there was a function where you could attach attachments to riders files. It would be nice if dispatch could set an alert on a certain trip. I.e. when a driver selects arrive at the clients place an alert could pop up.

Pros

It can be accessed on multiple devices from anywhere.

Cons

Would prefer a sent messages tracking ability

Pros

Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

Cons

Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.

Pros

CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.

Cons

We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus.

Pros

The software is very user friendly. It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff.

Cons

The canned reports do not export well to excel. I have to delete a lot of rows and columns, move column headings over the correct columns and things of this nature.

Pros

It is very reliable and the customer service is out of this world. You have a problem and they respond. If there are upgrades to the software it is completed with no extra charge. They maintain with maintenance when need and that is usually two time a month. Customer service is available 24 hours a day because they no the importance of keeping the system up and running. CTS has technicians all across the US so if you are in the different times zone other than Eastern time -- you will be service.

Cons

I can't think of anything. I am pleased

Pros

I enjoy working with each and every member of the CTS team. Everyone is knowledgeable and friendly. They always listen to my needs and have adapted the software around our voiced needs and wants.

Cons

Sometimes the changes we ask for are slow coming, but it's amazing that they change it and update it based on our needs!

Pros

The ease of using the system, even people who don't often use computer systems find it easy to use.

Cons

Building custom reports can be tricky due to the specifics to chose from found in multiple places

Pros

I really like the ease of use. The ability to pull gps, and have voice guidance from stop-to-stop has cut down our drive time significantly. All riders are accurately able to be identified when, where and how fast they are moving while in transit.

Cons

The program sometimes glitches when you initially try to pickup multiple riders from one location. You have to select and perform all of them instead of the software recognizing you all riders are picked-up/ dropped off at the same location.

Pros

This software is user friendly, efficient, perfect for small or larger agencies. Is working perfectly for this agency and saving us a ton of money. Customer service is on top of any and all questions or concerns and They are always there to help if needed.

Cons

I do not have any dislikes about this software. It truly meets and or exceeds all this agencies needs.

Pros

I like the ease of this program with learning, scheduling and running reports. It has a map that can show you where our drivers are and the speed they are going. It is easy to put a driver on vacation or schedule time off.

Cons

It has issues at times with going offline. They do work hard to keep updating this product so issues like this dont happen though.

Pros

The ability to track drivers and the tablets are my favorite features which we use. Our company is operating more efficient than ever after implementing the tablets. The customer service and technical support is always fast to respond and resolve any issues that may come up.

Cons

Software seems to freeze up occasionally. I would like to see more development for fixed routes and tracking.

Pros

The Medicaid billing software has made billing for Medicaid transportation so much more efficient and has saved us a great deal of money. Without the software, we would have had to hire a full time billing clerk specifically for Medicaid transportation.

Cons

It is a little difficult to figure out how to build custom reports to retrieve data, especially in the filter view.

Pros

I like the auto-scheduling. Makes things easier than trying to do it by hand/memory. Also, changes can be made quickly. They are quick to respond to emails regarding breakdowns.

Cons

GPS does not always work properly and there are breakdowns periodically. Emails to tech support are always responded to quickly.

Pros

I like how easy it is to navigate through the system. I also like that I am able to look up who placed or typed a rider's info in.

Cons

Sometimes I am unable to get to reports without down loading in PDF. I also so have issuse with them system being a little slow at timesin loading the maps. But when ever I call they get right on the issues and it is resolved quickly.

Pros

Easy to use with little interruption of service am able to have multiple windows open doing several transports at one time.

Cons

Easy to schedule on wrong day when doing multiple windows; wished the present day was color coded.

Pros

I rely on CTS software for all billing, reporting, tracking mileage/fuel, passenger units, knowing at all times where our vehicles located and who is on board. The customer service is what impresses me most.

Cons

I've given this question some thought, and overall we have been very satisfied with the software.