Our previous software was retired and in looking for a replacement we found netTerrain which was mainly at DCIM application at the time with minimal logical diagramming options. But over time after working with us and our needs and feature requests for a replacement this has matured into a very capable diagramming solution for our company.
The customer support is very responsive when it comes to new feature requests or bug squashing along with fast turnaround of device icon requests. Detailed help documentation provided if you like to read. Able to integrate with our internal apps to have our diagrams data-driven. Web based versus client software on each workstation. Ease of use which keeps improving with new features added after each new release.
Starting to implement the DCIM portion into our project and wish a wanted add-on feature was not an add-on option but included as a new release or part of the whole package per the cost spent.
It's easy, user-friendly and versatility. We have recevied a great customer support and the software has different languages. This features has help our users.
Working with the catalog is a little bit confused; although netTerrain Logical is going to try to improve it.
easy documentation of network assets
ease of use - customer support - response to customer requests - database extensibility - sql backend
when logged in as admin, it is easy to inadvertently move an icon - some browser issues have popped up from time to time