FMS:Workplace Reviews

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83 Reviews
- Industry: Design
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
FM has always been leading edge, and always looking for ways to improve the user experience.
Reviewed on 2018/02/08
Pros
Usability and intuitiveness. Excellent software support. Highly visual yet packed with features that allow you to track any asset you required in the system.
Cons
New hotfix releases can sometimes create unintended bugs/issues, that the system didn't necessarily have before applying.
- Industry: Staffing & Recruiting
- Company size: 501–1,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
suitable facilities management software for offices
Reviewed on 2023/08/28
The overall experience was excellent. Although the space management system was an excellent tool,...
The overall experience was excellent. Although the space management system was an excellent tool, it still required certain additional capabilities, such as mobile phone compatibility
Pros
Single dash board with ease of configuration is the thing which i like the most in this software, Ability to Quickly respond to inquiries about space, such as how much room a particular department has or which departments are housed in a building. When we were using Aperture, it was difficult to extract data from the programme.
Cons
The reporting was a little difficult to create and customize for the planners, facilities management leadership, and data analysts, therefore that job had to be done inside of MS SQL server. We had an endaevour underway that required a full rethinking of space and how to report and analyze it, and the product support team did not respond to our requests for new reporting and open office templates quickly enough.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It is not user friedenly, other features are good.
Reviewed on 2021/06/17
Pros
1.I like this product features
2. Customization
3. QR code functionalities
Cons
Mobile application is not user friendly.
- Industry: Human Resources
- Company size: 5,001–10,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best workspace to plan your day !
Reviewed on 2023/08/28
Pros
Excel's simplicity of use and add-on installation process, incredibly quick connections to Oracle Essbase. Internal configuration of the product without the need for expensive modification, as well as the fact that any configurations are carried over to upcoming upgrades.
Cons
i did not find any thing which i don't like about this software except as the pricing structure is find costly to me as an individual
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Be Ready to Build, Not Take Off
Reviewed on 2018/08/24
It can function incredibly well, but anticipate an investment period.
It can function incredibly well, but anticipate an investment period.
Pros
There is the ability to customize and add any fields conceived of. Can connect module upon module to support global data and interfacing.
Cons
If you're expecting an out-of-the-box solution, this won't automatically deliver industry standards. You build and decide what you want, which requires a specialized skillset.
- Industry: Internet
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Robust software -- Needs a lot of planning
Reviewed on 2018/08/24
We are using the program for Space Managment and Move Management. We will be rolling it out...
We are using the program for Space Managment and Move Management. We will be rolling it out globally and it has taken a long time to get it to this place.
Pros
It is robust and can handle a lot of the basic and custom Workplace tasks including (move management, space managment, ticket management, scenario planning, etc). The new scenario planning tools is great.
Cons
Without extensive planning and configuration, there will be a lot of issues. Not as user friendly as I would like. Also, if the data is hosted by FM, it can be slow.
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Knowing what you don't know!
Reviewed on 2018/08/30
Pros
Software goes very deep into ERP with options that i would have not thought of to help future needs.
Cons
not knowing all the functions and when learning the function not good flow on instructions.
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Space Management
Reviewed on 2018/08/28
Tracking Department locations, and room data.
Tracking Department locations, and room data.
Pros
It is easy to navigate and users quickly pick up on navigating through floor plans and views. Tech support is always on top of my issues and resolves things quickly and efficiently.
Cons
A few of the programs features do not align with our company's processes, which turns into a custom build scenario.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Great idea, but feels more like FM:Might Interact Eventually
Reviewed on 2018/08/24
Mostly using the seating plan information to find where people sit, or to see who sits in a...
Mostly using the seating plan information to find where people sit, or to see who sits in a particular area.
Pros
The search and browse facilities and accuracy of the drawing.
Cons
The speed of ... search, fetching drawings ... pretty much everything. It is SO slow and laggy. Comparable web applications that deal with far larger databases work with no apparent latency.
The route into the package (which requires many hops) at our firm is rather unnecessary too, though I seem to have managed to overcome that, and achieve SSO with our in house URL shortener.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Space Planning Tools par excellence
Reviewed on 2018/08/24
Excellent software that adds tremendous value.
Excellent software that adds tremendous value.
Pros
Flexibility of software modules and integration help us to do our work with ease.
Cons
Support could improve - some small questions do not take too much time.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
FMS: Workplace, Space Management
Reviewed on 2021/06/04
Overall our experience with FM has been a positive one. As the administrator, implementation and...
Overall our experience with FM has been a positive one. As the administrator, implementation and subsequent upgrades have been frustrating at times; but that happens with all software products. Our end users have been pleased with the ease of use and have been exceedingly happy with the amount of data they are able to glean from the system. The system has been able to quickly provide data for LEAN initiatives, national surveys, state required reports, etc. that in the past has taken weeks to gather and format.
Pros
The most impactful thing about this software for our department, and the university as a whole, is the ability to quickly access floor plans for over 250 buildings, easily color code them according to different data points, and export them.
Cons
As the Administrator and the person who single-handedly set up our system, my continuing frustration has been the lack of documentation regarding the data fields that come with the system out of the box. I have spent hours setting up fields in various tables and connecting them to fields in other tables, only to find out later that those fields were already set up. I felt like I was flying blind without any documentation of the built in table fields and their relationships between tables.
Response from FM:Systems
Hi Lisa, thank you for the feedback! We are happy to hear that FM:Systems has been able to create a more seamless experience in pulling data and accessibility to floor plans. However, we're sorry to hear of your less than satisfactory experience around lack of documentation, and hope you will accept our sincerest apologies. We are committed to providing great customer service and I have shared your feedback with our Customer Success team to hopefully make things right. Please don't hesitate to reach out if you have any additional feedback at [email protected].
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
JLL Occupancy Planning
Reviewed on 2018/09/13
Better reporting and graphic views than Archibus
Better reporting and graphic views than Archibus
Pros
Web based. Graphic views. Occupancy Zones. Scenario Planning.
Cons
1) Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration. Live space assignments (New hires and departures) are not updated in the scenario, so accurate planning based upon open/occupied seats is not possible without keeping track manually in separate system. Should also be able to ONLY promote moves for actual people, and not have to include Open position seat assignments in the move planner as new hires, when the people do not exist yet?
2) Cannot move people in and out of Occupancy Zones or Locker Asset module using Move Planner Module. I believe move people in and out of Occupancy Zones using Move Planner Module (posted moves) will be coming this year. Would be great if locker assignment (associated with zone assignments) could somehow be connected to Move Planner module as option.
3) Portfolio Summary report should include vacant Occupancy (Mobile) Zone physical desk counts. This way client can get easy accurate total physical occupied and vacant desk counts of vacant (room) desks and vacant desks assigned to an Occupancy zone, without the zone ratio factored in?
- Industry: Environmental Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
fms review
Reviewed on 2021/06/08
this system helped me get a handle on my maintenance planning and budgeting
this system helped me get a handle on my maintenance planning and budgeting
Pros
the ease of use and the accuracy of the system for maintenance compltions
Cons
The overall cost of the system in comparison to other systems that are around
Response from FM:Systems
Hi Joseph, we are so glad FMS:Workplace has helped you with your maintenance and budgetary planning! However, we are always looking to improve and get you to a 5-star experience. If you're open to sharing some additional feedback, please feel free to email us at [email protected]. Thank you again for sharing!
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CAFM plus!
Reviewed on 2018/08/27
I worked with FM Systems 10 years ago as a co-op when it was just a software program. Fast forward...
I worked with FM Systems 10 years ago as a co-op when it was just a software program. Fast forward to today I am working with the web enabled version where a lot of changes and enhancements have been added.
There are a lot of good people who work for this company.
Pros
The only CAFM program out there where your space reporting, facilities maintenance and move management are tied to your floor plans -- and you can do live updates. Very configurable and customizable to your companies needs.
Cons
Learning curve is a little tough if you are an admin or if you want to learn how to build your own reports. Facilities Maintenance module could be more robust but that doesn't mean it isn't good for simple work order management.
Getting the program customized to your needs will require much patience and hiring a 2nd party to help with the setup.
- Industry: Gambling & Casinos
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
FM - a path forward
Reviewed on 2018/08/27
FM allowed us to move away from spread sheets and hardcopy building plans to provide tracking and...
FM allowed us to move away from spread sheets and hardcopy building plans to provide tracking and reporting of building allocations and a method to track move projects and employees.
Pros
I like the fact it's browser based and with a quick click have access to my all my facilities. It's easy to use and quickly provides information for and about employees and buildings.
Cons
least liked features are browser related, not all features work well totally on Chrome or IE for all end users. FM assumes that end users are using the latest browsers and operating systems therefore their latest releases work well for everyone. Case in point FM will not work with IE when the browser is in compatibility mode.
- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good CAFM system
Reviewed on 2018/08/30
We have purchased several modules and use them fairly well. It is excellent for our company of...
We have purchased several modules and use them fairly well. It is excellent for our company of 20,000+ employees. A lot of details included. Fairly easy to learn as an every day user and also for 'newbies' who use it every so often. A tiny bit clunky on the interface - some customization could be added to make it more seamless. Overall this is the 5th CAFM software I have trained and used (in my career). I appreciate the amount of information that comes straight out of the box to be used almost immediately.
Pros
Pretty robust software, helps with all the details we are requiring for our many sites/SF.
Cons
It can be a bit clunky with different modules. Not always seamless interface.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
FM:Interact is a pleasure to use
Reviewed on 2018/01/12
Pros
FM:Interact is a solid choice for centralizing and organizing a large portfolio such as ours. Ease of use is key and FM:Interact hits the mark.
Cons
Reporting is lacking. Free solutions like Microsoft PowerBI make it easy and I hope to one day see FM:Systems publish content packs for it that will allow PowerBI to integrate seamlessly with FM:Interact data.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Space Management
Reviewed on 2018/08/30
Easy to analyze our space allocation and pull reports.
Easy to analyze our space allocation and pull reports.
Pros
I like the visual queries on floor plans such as hatching by department or space type, or displaying vacancy.
Cons
The report formats don't translate into an excel usable format. I usually will create an excel from a view. It doesn't look as nice but easy to filter.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Very good user interface and excellent sys admin tools. Easy data integrations.
Reviewed on 2018/04/19
Pros
DWF viewer and system admin tools. The ease of installing hot fixes. Integration to SSRS reporting........
Cons
Security roles and groups are too granualar. It is very difficult to manage the access rights across the many groups and role since many came oveer from an FMSpace 7.2 conversion
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Complicated if you are not familiar with databases, but can provide a lot of data.
Reviewed on 2018/04/19
Pros
Collects a lot of data. I'm excited to use the new report builder and create more graphic reports. Great potential for us, just need to set it up better!
Cons
Complicated to set up, especially since we don't have documentation on the original setup. Our system is slow too.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Very very happy
Reviewed on 2018/04/19
Pros
I really like the user interface with the graphics. I like flexibility and ease of use. Very user friendly.
Cons
Working on reporting but it is getting better. Sometime it is not easy to find what I am looking for to change in the system...fields, etc...
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A few road bumps in implementing but overall great support
Reviewed on 2018/04/19
Pros
How it has automated our maintenance and how it can tie into our floor plans and space management!!!
Cons
Users roles and permissions are complicated.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Like what it can do but would like to have more interaction with FM to help implement better.
Reviewed on 2018/04/19
Pros
Variety of modules and constant growth and improvement of the tools based on the changing world of facilities and space management.
Cons
Not always as user-friendly for users.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
FM:Interact Review
Reviewed on 2018/08/30
Multiple data sources that require maintenance from multiple groups. The benefit would be to have a...
Multiple data sources that require maintenance from multiple groups. The benefit would be to have a single source of truth and to have the ability to share the same information. Eliminate the individual silos.
Pros
The amount of customization and the ability to configure the various data in different formats per login/access.
Cons
I would like to have some GIS capabilities for graphically locating graphical data (building) relative to each other along with the GIS for exterior utilities.
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Review Source
Overall rating
- Ease of Use
- Customer Support
FM Success!
Reviewed on 2014/11/06
I have always maintained that what makes FM:Interact so special is primarily three things: Looks...
I have always maintained that what makes FM:Interact so special is primarily three things: Looks Good, Easy to Use, and Highly Configurable. It has its own set of tools to easily add and edit forms, views, and floor plan maps. Also, the product has its own API and is SQL Server based to easily integrate with other systems such as HR as needed.
FM:Systems got it right - they understand that every organization is different, but at the same time, needs to have a core set of FM standards and structure at its core. The company is led by an IFMA Fellow, Mike Schley, who is committed to incorporating industry topics and trends such as BIM, Alternative WorkSpace (AWS) and Hoteling into the product.
This web-based and mobile-ready software stands out by being so flexible and scalable that it helps to ensure that it will grow in the organization. The only mistake you can make is not to leverage it enough - it's a powerful tool to support your facility - highly recommended!