Rippling Reviews

Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)

The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.

A good platform for managing human resources, facilitating many financial works such as payroll, revenues and expenses, helping to automate many businesses in institutions, its price is cheap and suitable for many companies, it can be used for multinational companies that have headquarters in many countries.

It needs some development to suit the conditions and laws of each country, providing a guide for use, especially at the beginning of use, customer support should be done faster.

My money was not deposited at the time it was supposed to be! The boss called and complained and they says they worried fix the issue and direct deposit by 6pm. It was not. I received the deposit but it has been pending all weekend so i can’t pay bills and it ruined my entire weekend! This is unacceptable! I won’t be telling anyone about Rippling.

Read the above. Don’t use this software.

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

Consolidated all hr resource including training, time track, payroll and benefit, really convenience.

Sometimes respond slow, especially when clock in/out slow could be frustrating .

It's intuitive to use. Easy to find what I'm looking for. Has many useful tools/features. Having all the company's onboarding documents and resources easily accessible, organized, and easily managed is a dream. Single Sign On is a fantastic feature to include when it already does so much. Not to mention the training and automated workflow options. That's just going above. Really seems like it's got everything a company needs for managing employees, all in one place, making everyone's lives/jobs easier.

Nothing so far to complain about. Everything working as expected. If I had to mention something, I would say it'd be nice to see happier colors. The current beige, gray, brown, and accents of yellow, are not particularly aesthetic to me. Seems a little boring, stuffy, and bland to me. However, I see that they're safe, neutral colors, that go unnoticed.

I like how payroll, direct deposit, benefits, HR, attendance, PTO, etc. is all in one place. This makes it so easy on an employee to know where to go and easily fund things. The software is very user friendly. I like that my company has adopted using this platform.

The only thing I would like to see added is the ability to clock in and out through the application. This is not needed often, but it would be nice for the times where I accidentally forget to log out manually.

Rippling is extremely easy to use as everything is self-explanatory. Our company mostly uses this system for HR purposes. I love that it's simple to use and one of my favorite features is that it integrates other products into it's system.

There is truly nothing that I least like about this software.

It centralizes and streamlines a lot in the HCM space for us as a company.

Everything has been great so far, there is nothing I would change.

This is a super helpful product and will recommend to my friends! It streamlines many processes and removes the need to use different apps.

None! This product has no short comings or pit falls!

I didn't like anything once I signed up.

-ZERO Customer Service
-Horrible Onboarding for someone who advocates themselves as an onboarding service
-Constant upsell for every single thing in the system, even after I selected the everything from their highest level package there is still cost for even a simple API for your email or Salesforce and much more!
-User Interface is extremely outdated
-Functionality is exaggerated.

Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

Rippling was intuitive and easy to get up and running. Setup was self guided with helpful information to ensure that we maintain compliance with federal and state regulations.

The initial load of employee data took little to no time and other than a couple of employees who struggled to upload their photos, I didn't have to assist anyone in setting up their profile, completing necessary documents, or setting up their bank account for payroll. Similar to onboarding employees for payroll, the benefits onboarding experience was straightforward, enabling us to rollout medical, dental, vision, and 401K all in one shot.

From here, it's time to get the IT side of the house in order, and we're excited to have an integrated experience that not only handles traditional HR onboarding, but also ensure that new employees arrive on day one ready to work, with a laptop and all their necessary software and SaaS accounts provisioned.

The overall application navigation was a little clumsy when we were first onboarded, lacking a breadcrumb menu experience that meant you had to return to the home screen to move between areas of the platform. That said, Rippling was highly responsive to feedback, and over the subsequent weeks rolled out revisions to their overall user experience that represent a significant improvement in moving between various areas of the platform.

Outside of that, there are a couple of areas I'd like to see improved. The first is to provide support for basic time entry, enabling contractors or hourly workers to log their time. This doesn't need to be fancy as there are dedicated offerings for companies that require advanced capabilities, but something as simple as hours per day would suffice. On top of that, it would be nice to provide a payroll calendar that is accessible to employees. Right now I can access the calendar as an admin, but perhaps make that available to everyone in the company.

Rippling is very easy to use and has many features that help to get all your administrative work done fast and accurately. I like how managers are also given the capacity to pull their own team reports vs relying on HR to provide them with reporting data.

Adding new hires into Rippling throughout the year does not automatically add the prorata vacation days into their profile - you need to manually add that data.

Clean platform, makes administration generally easy. Puts almost everything in one place.

I do wish that the application integrations were more than primarily SSO, but instead offered integrated functionality. Also, I wish that the functionality of the integrations worked with any version of the third-party apps, and not just the enterprise versions (for the most part.)

There are many things that I like about Rippling, but the thing that I like the most is that it is a complete employee management platform. It has everything that you need to manage your employees, from hiring to tracking their time off.

The least liked thing about Rippling was the lack of specific features for tracking employee productivity.

Integrations. Rippling will integrated with the most important 3rd parties to make the HR of your company simple. The integration with benefit providers make this worth every penny. The set up and implementation of the benefits is too easy. I recently set up medical insurance and it was too easy.

If you want customer support you have to look at a help center/ forum instead of calling a live person. I haven't really needed to use it, but normally it is frustrating when I want to get something resolved quickly and I can't talk to anyone.

With that being said, anytime I haven't been able to figure something out or needed support, I have emailed my rep that helped me set up my system and he was quick to respond and help me get what I needed.

I love that this system makes for the most seamless onboarding experience both for the employee and the human resources team. It allows for so many different components that were limiting in other systems (multi-company org chart in one place,360 integration with so many apps without an additional cost, multiple tiers of permissions and policies per employee level)

I wish that it allowed for employees t fill out a form without having to print and upload. This is the only thing I haven't liked so far.

The design of the software makes sense. Coming from other payroll software Rippling has a central platform where you can then jump off into any app that you need, from payroll, to time off, to onboarding. All the programs work seamlessly together and are designed to make sense to users of all technical skill levels.

We had some issues with migration from the prior software, but this has more to do with the prior softwares issues than Rippling.

Once the software is implemented maintenance is a BREEZE! Executing onboarding, payroll, benefits, any changes to employee profiles, etc. take moments instead of minutes or hours.

Rippling sends out emails that are relevant and helpful (eg. policy changes)

I also appreciate that Rippling continues to improve and add to their available apps for integration and services they provide within the platform.

Rippling has a great help center with step-by-step instructions of how to do everything on the platform as well as a chat feature with helpful people available. I wish there was a number where I could call someone easily. Even though there are instructions that are available and really well executed, there are times where I'm in a pinch and don't have the time to look through the resources and during those times I wish there was a number available to talk to a person for a brief phone call.

- Clear and intuitive UI/UX

- Informative Context Everywhere
-- Benefits onboarding was well laid out and easy to compare options
-- Paystub breakdowns and explanations are awesome
-- User profiles actually helpful

- Orgchart Just Works.

- Healthcare management is easy.

- Reliance on Chrome: I've noticed some site features don't behave quite right unless I use a Chrome based browser, and their Employee Home product only works as a Chrome extension, there's no site-based experience for it that I've found. So if you aren't a chrome user, you have to install and keep open an extra browser if you want to take advantage of that without migrating from your current preferred browser.

- Site bloat. Initial load of their site is takes 4-5 seconds on my gigabit internet, and clicking around the site results in multiple 5-10 second load times. It can feel unbearable waiting for a page that's just text to load. And then if I inspect the page, A single page of text took over 12 megabytes (post compression) to load.

- Tracking/Security. Rippling makes a call back home with what appears to be quite detailed telemetry every 3 seconds, sending not just mouse events like clicking, but the specific place on the page you clicked, hovered, or even scrolled to. Not to mention logging everything you type, every field you type it in. And there's no obvious way to disable this. This in of itself is a security problem for me. One solace is that this tracking is well implemented. Secure forms that should not be tracked are not logged over the wire. However, everything else seems to be.

At the time, it seemed really appealing to make our onboarding process more seamless with email, Slack, and all the other tools our teams were using. The interface and functionality seemed appealing, but overall, unfortunately, turned out to be a letdown. For what we pay for this software, compared to what we get, I can't say much positive in terms of what we SHOULD be getting.

The interface is convoluted and user journeys don't make sense. When we first started using Rippling, we were an early customer so we decided to be along for the ride, but things are constantly moved and changed and become more complicated, not easier, to find and navigate.

Among many other things, here are a few of the worst issues we've had:

- Inability to de-activate a contractor--if you want to not be charged money every month for someone, you have to fully offboard them otherwise your billing will quickly become insane and wasteful.
- Their electronic signature functionality is crap--you have to use their clunky system, you can't just upload your own doc and add a signature box.
- Their customer support is terrible! They take a really long time to answer emails (you have to pay extra I believe if you want phone support, if that even exists at all), and when they do, they often deny they've made mistakes or their tech has broken.
- Lack of security: we offboarded an employee and it was supposed to automatically offboard them from tools, but the employee let us know that several days later, they still had access to these tools. We contacted Rippling and they denied this, and then a month later they emailed us the equivalent of "oh yeah, sorry about that, our bad." This is completely unacceptable when you're working in technology and clients' proprietary code or other info can be compromised by a terminated employee.

Rippling on the whole is fairly easy to use and employee friendly, until you get to payroll.

The customer support setup is dreadful. Again, the people are nice, but the way it is handled is not acceptable for payroll. Payroll needs to have phone support as it is a time sensitive issue. I have been through all their growing pains, and feel like I should be compensated for debugging their software. They brought taxes in house and now several tax forms are late, again!

There is no transparency with your payroll taxes or payments. I reached out to my account representative and his email address is no longer valid. ARGH. The inability to ever reach them via phone is a huge negative and the email support ticketing system is ridiculous if you have payroll questions.

Also several of my open issues were never resolved, and they were over a broad range of issues involving payroll, pto, and insurance, yet they closed all the tickets. Again, promises promises on anything that isn't working correctly.

The funding may be rolling in for Mr. Conrad, but they are losing grasp of the basics, as well as the items that used to function properly. At some point the reviews will not be so kind if this continues. If they resolve customer support I would be a much happier customer.

From a user standpoint, Rippling is excellent - it has all of my HR related items conveniently located & easy to access. Payroll, benefits (including insurance details - no more worrying about losing my card!) and PTO all centrally located.

From an IT standpoint - as someone who has SOME admin types of access to Rippling, but not full access - it is great to have a central location from which I can pull employee details like title, location and direct reports / who each person reports to. It allows me to keep that same data in sync across multiple systems, using Rippling as the "HR Confirmed" data source. I also love the two-factor authentication requirement. I turn that on anywhere it's an option for me!

I, personally, have no issues with Rippling at all. There's isn't a "likes least" I could offer. I don't know the costs, but we have a very cost-aware management team so I am sure it is competitively priced. I didn't have to get involved in the setup or implementation, but do know that the team that did work through that didn't run into any serious obstacles, and was able to get quick support to any questions they had.

This IT based payroll system is amazing! We are now paying our folks weekly - our restaurant team members LOVE this! The folks at Rippling want to integrate with as many groups as possible and don't nickel and dime you about the integration. They learn how to integrate, set a time table to make it happen and keep you posted on the progress along the way. The reporting in Rippling is amazing!

There are a few things that are missing; they don't have a true rehire process (you can rehire folks, easily, but it creates a second/third profile for the person - this leads to other potential issues/concerns), they do not have a mechanism for logging folks on "leave of absence".