Showing 4 reviews of 2

SmartGov

Cloud-based tracking and management of government processes

5 /5 (2 reviews) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
Showing 4 reviews of 2
Renee R.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SMARTGOV PERMITING AND CODE ENFORCEMENT

Reviewed on 2021/01/15

I am so grateful to have it. It is so much easier to work with then the last program. And... NO MORE FILLING..
NO MORE PAPER!

Pros

The program is professional and efficient. It can be a bit of a learning curve but support is very good.

Cons

Implementation was a bit dicey. I think it would be best if a implementation expert came and worked with the department in person for 2 weeks prior getting things going and familiarizing the user with the product and what info is needed to move forward with the implementations. Than after the program is set up have someone come back and spend a week making sure all is working as it should. This would be in instead of spread sheets asking for info on what you want to have on your program without knowing how that info would be used within the program. Of course this was 2017 so I am sure things have improved since then.

Kathleen V.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart Gov Review

Reviewed on 2020/12/10

Excellent program and every city should be using it.

Pros

Smart Gov is very versatile for a municipality

Cons

It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.