Keela

4.3 (283)
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Fundraising CRM that unifies fundraising and donor comms.

Overall rating

4.3 /5
(283)
Value for Money
4.4/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.5/5

91%
recommended this app
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283 Reviews

Mackenzie
Mackenzie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A CRM that better fit our needs.

Reviewed on 2020/08/27

Keela and their team has been exceptional in their customer service and getting back with answers...

Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Pros

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Cons

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

Response from Keela

Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team!

Hien
Overall rating
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good for it's intended use

Reviewed on 2024/11/14

Pros

I like that it is very simple and user friendly. Easy to learn. It does what we need it for which is to log our donations as they come in and keep them organzied.

Cons

The inconvenience of having to make updates/changes when it's the same change for multiple logs. If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps.

Rafael
Overall rating
  • Industry: Philanthropy
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

A reasanably good software, with usability downfalls

Reviewed on 2020/12/15

It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in...

It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

Pros

Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

Cons

The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

Alternatives Considered

Kindful

Reasons for Choosing Keela

The usabily was even clankier than Keela, and the software was really old and had no updates.

Reasons for Switching to Keela

They never got back to us. The software seem to have more features we need and more complete, but their sales were terrible getting back to us so we assume, if the sales is bad imagine the support.

Response from Keela

Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team.

We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :)

Peter
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Nonprofit CRM Easy to Use!

Reviewed on 2024/11/13

Its been great but need more customizable templates to use!

Its been great but need more customizable templates to use!

Pros

Makes email marketing easier, donor and donation tracking

Cons

No flexibility in email template customization -- can't export external templates

Catherine
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Useful Product

Reviewed on 2023/10/30

Pros

Keela database and donor management is the most useful tool for our business model. It keeps track of donors and others interested in our cause and allows us to organize them effieciently.

Cons

One of the main issues when working with the database is the inability to sort in a way you would like. For example, moving transactions from one list to another while entering transactions from a certain date. Once finished, you are always brought back to the home page of where you were and not where you were in the list. It would also be more beneficial to have a smaller contact preview, currently the contact "preview" is basically opening the whole contact and less of a preview.

Ash
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Game changer for our non profit

Reviewed on 2023/10/30

We now have way better data management. We had a really clunky membership program before Keela, and...

We now have way better data management. We had a really clunky membership program before Keela, and now people can easily become members and set up an auto-renewal for their membership, which is a game changer for us. We are finding over 70% of members are opting for auto renewal, which is saving us a stack of time sending follow up emails that are being lost.

Pros

We are a small non profit and we were managing all our relationships and donors on spreadsheets. We knew we needed to take the leap to a CRM, but we were hesitant to invest the money. Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an additional expense, we easily earn that back in increased donations and recurring donations set up through Keela. There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great.

Cons

Some features are not as customizable as I would like, for example, you can't have a pay what you want/custom membership amount, which was a core component of our membership program.

Rebecca
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Growing Platform

Reviewed on 2023/10/30

Pros

Keela is a very user-friendly platform. Everything within the system is easy to understand, to learn, and to navigate around. They provide video and text tutorials for every feature, which makes learning them a breeze. I also enjoy the simple but clear navigation around the platform, and find it very intuitive to find exactly what I'm looking for.

Cons

Our organisation has been using Keela since its early launch in Canada and, like any new system, we've found there have been some growing pains. I'd say overall that every feature Keela offers is easy to use and functional, I've also quickly run into constraints with things that I would love to be able to do within Keela. For example, the forms work perfectly when using Keela's existing templates, but it's either difficult or impossible to create a form outside of the templates. In addition, sometimes new features have a lot of promise but then are quite clunky to work within. For example, my organisation was very excited for the release of peer-to-peer fundraising, but then found the P2P platform very challenging to use for our potential donors. I'm sure all these things will get smoothed out over time, and overall I still very much enjoy using the Keela tools and platform.

Tara
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customize Keela to suit your needs!

Reviewed on 2023/10/30

Keela has a fantastic team that is very supportive and willing to work with you - right from the...

Keela has a fantastic team that is very supportive and willing to work with you - right from the initial meeting we had with the sales team, through integration and uploading all our data, to support as glitches were found... the Keela team is there for us!

Pros

The ability to customize the program to do what we needed it to do. The main purpose is to send emails to our various stakeholders, ensuring the correct people get the correct messages and emails. Keela definitely lets us do this!

Cons

It is a big expense for us! We continually monitor our numbers to stay within the contact limit allowed by our current level. The jump to the next level is outside of our budget so we need to ensure we don't go over.

Briana
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Nonprofit CRM out there!

Reviewed on 2023/11/06

Keela is the best do-it-all CRM for any nonprofit!

Keela is the best do-it-all CRM for any nonprofit!

Pros

Keela has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry.
One of the items that really sets them apart is their monthly webinars to help you learn more! They help you learn about their systems but also provide valuable industry content as well!

Cons

There are things that I wish Keela did that it currently doesn't. However, Keela is very receptive to new ideas and takes customers' insights into consideration when upgrading things.

Michael
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Keela - Big Impact for Small Nonprofits

Reviewed on 2023/11/02

Pros

Keela is extremely scalable, and AI-powered tools make sure that small teams don't have to waste their time on data-entry or meticulous report-generation. Keela has all the best stuff built in.

Cons

There are some minor UI issues that need to be fixed, particularly in the outgoing email tools.

Alternatives Considered

CharityAdvantage and Blackbaud Raiser's Edge NXT
Doug
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very satisfied with Keela

Reviewed on 2023/05/18

Our experience with Keela has been amazing from the original sales presentation, to onboarding, to...

Our experience with Keela has been amazing from the original sales presentation, to onboarding, to learning how to use the software, to ongoing customer support. Their team is fantastic and probably one of the main reasons that we continue to stay with them. The product is great but the customer support team is just as good. Always very responsive and helpful. Quick to listen to suggestions for improving existing features or adding new capabilities. The Keela DRM has also been extremely helpful to us as a small nonprofit because it puts every aspect of our fundraising, communication and donor management all in one powerful and easy-to-use tool.

Pros

Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM.

Cons

There is not much that I do not like about Keela because whenever I encounter a problem or limitation, I just contact their support team and usually get a response very quickly. Probably my least favorite thing about Keela is their mobile app. It is good but is just a little limited in it's functionality.

Reasons for Switching to Keela

Keela had the most functionality for the best price. So many features and functionalities integrated into one tool with a simple-to-use and intuitive interface. It was a clear choice for us.
Annastasia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User Friendly and Excellent Customer Service

Reviewed on 2023/05/17

Pros

We love how easy it is for people to learn the system. New staff are up and running on it effortlessly. The customer service is also stellar. The team really listens to our needs and helps us find solutions.

Cons

integrating our email provider with Keela's email function was difficult and managing unsubscribes has sometimes been a challenge.

Laura
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy with our experience!

Reviewed on 2021/04/20

Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our...

Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance.

Pros

As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well!

Cons

There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Keela

eTapestry was very clunky and difficult to use and there was very little customer support.

Switched From

Blackbaud eTapestry

Reasons for Switching to Keela

The price point is good, on boarding costs are reasonable, the platform meets our needs and customer service is great. We also liked the idea of supporting a smaller, local company.

Response from Keela

Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you!

Laura
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Keela review to date

Reviewed on 2022/09/17

We have only just started using the software, so do not feel we have had enough time with it yet to...

We have only just started using the software, so do not feel we have had enough time with it yet to review it. We have noticed a couple of glitches with the software which are unique to our two organizations, as mentioned earlier in this survey.

Pros

We are very new to the software, so our focus so far has been on data entry and setting everything up and developing convention for entry to ensure consistency.

Cons

We would love to see the ticketing software that integrates with Keela. We have been using TicketPeak and it is not a simply process to ensure we are accurately capturing contact info. One system for our CRM, fundraising and box office would be ideal.

We would also like there to be a way in which we can issue tax receipts for each of our two charitable organizations without having to pay for two separate databases. They are essentially the same contact list, but donations are made to either or both organizations. It would be great to find a solution to this within just the one database.

Richard
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Modern and Innovative Tool that Helps Us Manage Our Donors and Sponsorships

Reviewed on 2020/09/11

Keela has helped our organization have a centralized data management center that multiple volunteers...

Keela has helped our organization have a centralized data management center that multiple volunteers can access to perform tasks that keep us in compliance with our local and national government. In simple terms, it's made everyone's job a little bit easier!

Pros

It was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us.

Cons

To be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. Also, I would like the ability to create custom reports that would allow custom queries. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned and they provide an Ideas Portal for just that!

Response from Keela

Thanks so much for your detailed review Richard, this is great feedback for our team. I am happy to hear that Keela has supported you with data management, donor relationships, and fundraising reporting - that's exactly what we built the system for! If we are not saving you time, we aren't doing our job

I noticed there are a few things in the system you are still on the lookout for. Specifically when it comes to viewing and reporting on Pledges. You can actually view the 'Status' of all of your Pledges by going to the 'Fundraising' tool and clicking on the 'Pledges' tab. Here you will be able to view and 'Filter' by Pledge 'Status'. As for the ability to have a visual report of who is behind and by how much, this would be an excellent idea for our Product Portal for our team to review (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration).

As for custom reporting, I reccomend reaching out to our Support team at [email protected]. We have become

Elisabeth
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review for small charity with staff of one looking to grow our capacity

Reviewed on 2019/11/05

Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the...

Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the company stands for. There's a warmth and personal approach that helps me feel confident that the Keela team are in my corner. Since I'm the only staff member for my charity, I can't overstate the importance of feeling like Keela are an extended part of my charity team - you help me feel supported and less alone. Thank you!
(Also love the annual capacity conference - please keep it coming!!)

Pros

The price point is REALLY amazing for very small, young charities. For the functionality, Keela offers huge bang for our buck. My charity Board love that Keela are specifically aiming to help small charities like our grow our capacity. Switching to Keela has allowed me (the ED and sole staff member) to streamline our work flows and automate a bunch of things (like tax receipts and donor thank yous!) that were taking up a lot of my time.

Cons

One thing that bugs me a lot is when someone uses the contact form that is embedded into our website I seem to need to click through several layers in Keela to actually get to their message (notifications > contact > interactions > contact form > message). It'd be amazing if somehow those messages were easier to access - it took me a few goes to figure out that I need to look up "interactions" for a contact, and not "emails".

Alternatives Considered

WildApricot

Reasons for Switching to Keela

Price, and no need for member logins. Keela has reduced barriers to entry for donors/members, which I love!

Response from Keela

Hi Elisabeth, thanks so much for taking the time to write such a detailed review for Keela! We are so warmed that you consider us part of your team. We definitely love helping out our customers and consider them part of the Keela family as well :) I've passed on your feedback to our team regarding the form responses and interactions vs emails. We are currently working on some improvements, so hopefully, these items will be included in a release soon!

Melanie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Keela to supports my nonprofit needs!

Reviewed on 2020/03/26

Pros

I am so happy to have found Keela to supports my nonprofit needs! At first, I was impressed with the sales team and the product presented to me. The team took the time necessary to help me understand the product. They were not pushy and answered all my questions. They are more affordable than competitors with similar functionality. The software is super easy to use. It looks great. The functionality is excellent and is getting better each day. I really love the software. The best thing about Keela is their ongoing customer support. They are prompt when I request help. They answer the questions I ask specifically. They are really lovely! I am on a first-name basis with one of them. Ha. I recommend this software. It has been excellent for our nonprofit. We are a public policy nonprofit.

Cons

I do not use the dashboard so much and it's not that customizable.

Alternatives Considered

NonProfitEasy and DonorPerfect

Reasons for Choosing Keela

The developer was too busy to make the changes I need and the system was cumbersome.

Reasons for Switching to Keela

The others were too big! I did not feel like I would get the attention I needed. Also, Keela was more affortable and just as impressive as fundly and donor perfect.

Response from Keela

Hi Melanie, thanks so much for your fabulous review! We all love working with you, so glad you've enjoyed working with us too :) Regarding the dashboards, some great improvements are coming in our new platform that you'll have the chance to migrate to this summer. We look forward to sharing that new enhancement as well as many others with you very soon!

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Donor Software

Reviewed on 2023/10/30

Pros

I like the ease of use and communication features.

Cons

The chat feature needs work. It is a good start.

Amber
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for Small Organizations!!

Reviewed on 2023/10/30

Pros

- Cost
- User Friendly
- Ability to function on many levels

Cons

The only issue we have had is with the Peer to Peer Fundraising function.

It's rather limited to other platforms on the market.

Amina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Switched from my CRM to Keela because of the value for the money and the amazing customer...

Reviewed on 2023/11/01

It's been great so far!

It's been great so far!

Pros

I loved the first point of contact with [sensitive content hidden] who walked me through the program and also showed me all the benefits, took time to answer my questions and worked with my budgetary constraints.

Cons

I have not had enough experience but would have loved to have the AI features included instead of being an add-on feature.

Tina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loving my experience so far

Reviewed on 2023/11/01

I now have everything in one place and the reports are a bonus. Makes my life so much easier!

I now have everything in one place and the reports are a bonus. Makes my life so much easier!

Pros

I like having everything in one place. I am fairly new to the software, but I am loving it so far and see the value in having this as a donor management system. I wished we would have invested in it sooner.

Cons

Exporting reports do not always work and I end up doing screen shots in the browser to do my presentations.

Amber
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Keela Use for a small nonprofit

Reviewed on 2023/10/30

Overall, Keela is a great product for our organization. For the specific features, we use it for,...

Overall, Keela is a great product for our organization. For the specific features, we use it for, fundraising and donor communication, it works great!

Pros

The ability to communicate easily to our donors based on certain filters and specifics. Also, the ability to organize our donors into different categories and collect reports based on our overall status as an organization. I also love the ability to create separate campaigns and impact areas and link them easily to our website.

Cons

The communication forms/templates are rather basic and can be difficult to create a unique email to send out.

Megan
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Keela for Nonprofits

Reviewed on 2023/10/30

Overall I like using Keela and it has improved our ability to communicate with stakeholders.

Overall I like using Keela and it has improved our ability to communicate with stakeholders.

Pros

I like the ability to categorize my contacts and tag them multiple times if they engage in different programs. I also like that I can create automated emails for communications we do often (volunteer signup etc.)

Cons

I do find navigating mass emails kind of challenging and sometimes creating groups of contacts is hard. There is a steep learning curve as well.

Kathrin
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product with a great deal of potential

Reviewed on 2023/03/14

Working with Keela has been a positive experience overall. I am new to the CRM models and new to...

Working with Keela has been a positive experience overall. I am new to the CRM models and new to Keela, they videos and tutorials are great. The product fantastic, I still have a lot to learn. Help desk is timely and very friendly.

Pros

Learning almost every day about the depth of the product offerings. It is very comprehensive and intuitive.

Cons

While the help feature is timely and great, I would like to see live help as part of the basic product offering. Similar packages to our CRM models offer live help as a base price. Sometimes live voice is needed to solve a simpler problem that becomes misunderstood via email.

Vicki
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vancouver Kiwanis Music Festivals

Reviewed on 2022/09/19

Great produce supported by a fabulous team!

Great produce supported by a fabulous team!

Pros

Product is super easy to use and integrates well with our website.

Cons

The one challenge is that we can't fully integrate Keela with our festival registration system with respect to our scheduling requirements.