DealHub Reviews

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86 Reviews

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Admin Review
Reviewed on 2023/10/16
Very good
Very good
Pros
The customer support and customer success aspects of Dealhub are very good, and the end users find it simple to use, especially with the salesforce integration
Cons
The backend/admin management of Dealhub can be a bit confusing at times, however I feel this will be the same with any CPQ type software
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
DealHub is flexible but requires a lot of configuration
Reviewed on 2024/06/19
DealHub has a great CS and responsive support team. The product is good and requires a lot of...
DealHub has a great CS and responsive support team. The product is good and requires a lot of thought and effort during the design and implementation stage, as is the case for all CPQ solutions. We have made good progress using the solution and look forward to future product updates.
Pros
I liked DealHub's flexibility. All businesses have a different pricing and quoting setup in their CRM, and DealHub can be set up for many different use cases.
Cons
Sometimes, the page load speeds can be a bit sluggish. It would be great if our DealDesk could make small amendments to submitted quotes rather than ask the rep to duplicate the quote, amend and then re-submit.
Alternatives Considered
Salesforce CPQ & BillingReasons for Switching to DealHub
We chose DealHub because they had the resources to support our implementation. With Salesforce CPQ you are at the mercy of a partner or consultant which would be more costly.- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My experience with DealHub
Reviewed on 2024/12/25
I found it quite easy to navigate and handle certain situations. You may need customer service to...
I found it quite easy to navigate and handle certain situations. You may need customer service to assist in some areas. Other than that, I have no issues.
Pros
User-friendly, easy to navigate and configure. Very simplistic approvals, proa tive customer service. They'll assist and guide you as well as they can.
Cons
Slightly confusing documentation and the information isnt quite detailed.
- Industry: Consumer Electronics
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Dealhub or no hub?
Reviewed on 2024/12/28
Overall it's helped me keep track of various stuff for my company which is a huge help. And it gets...
Overall it's helped me keep track of various stuff for my company which is a huge help. And it gets the basics done for a very cheap prices
Pros
The pricing of it was very good, so value of it forsure
Cons
The quality of it wasn't the best, but you get what you pay for.
- Industry: Shipbuilding
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tech Support
Reviewed on 2024/10/25
It was really good using dealhub abd specially the support that we are getting from the dealhub.
It was really good using dealhub abd specially the support that we are getting from the dealhub.
Pros
The flexibility to built the Rules and built the other functionality.
Cons
Everything is going good the day we have using Dealhub .
So good so far .
Great Tech Support.
- Industry: Market Research
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CPQ made easy!
Reviewed on 2024/09/03
Overall, it has been a great experience which was expertly guided by [sensitive content hidden]....
Overall, it has been a great experience which was expertly guided by [sensitive content hidden]. His knowledge, guidance and patience is truly appreciated. The overarching goal for phase 1 was to improve the user experience of creating quotes. The feedback from users since going live has been positive on this, which builds confidence and trust within the user base that future developments will be good.
Pros
The ability to configure it to your needs without requiring any coding skills. It is very logical and has been able to handle our complexity.
Cons
Making bulk changes to product assignment and/or pricing rules can be a bit tricky.
Alternatives Considered
SubskribeReasons for Choosing DealHub
The inability to be able to make some necessary changes in-house and the cost of using a Salesforce CPQ partner to handle those changesSwitched From
Salesforce CPQ & BillingReasons for Switching to DealHub
DealHub is better placed to handle our requirements due to us having a mix of subscription and non-subscription products- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reviewing [sensitive content hidden]
Reviewed on 2024/03/07
The employees are well trained and able to understand the system that makes our life easier when it...
The employees are well trained and able to understand the system that makes our life easier when it comes to configuration and support
Pros
Dealhub is a straightforward application for quoting and opportunity. The application and linking to our CRM is not quite complicated though there are areas that still need to discuss with Support Group but overall we are able to successfully linked our system to Dealhub
Cons
My only issue is that because of the time zone difference , we can only contact the Head Office after business hours here in Australia but the good thing is that Dealhub has a good customer service that can help us except of course if we need some configuration
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loving this platform
Reviewed on 2024/09/03
It's been very positive and professional. Their customer support teams have been very responsive...
It's been very positive and professional. Their customer support teams have been very responsive and collaborative. Working with me directly to ensure we get to resolution.
Pros
It is very configurable and robust enough to handle our professional services use case. We have multiple pricing strategies for different services and DealHub was able to handle it all. Additionally, it's easy to manage and update, and to push out updates in real time to in-flight opportunities.
Cons
Nothing so far, it's been fantastic for our business.
Alternatives Considered
servicePath CPQReasons for Switching to DealHub
Price was an important factor, as well as configurability of the system to handle our unique use case as a professional services organization.- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DealHub Administrator
Reviewed on 2023/12/11
Pros
I like the ease of use of the tool, and the ability to customize it to our specific needs. Also, the people who work there are great. Everyone we have interacted with from implementation to support has been truly dedicated to our success with using DealHub, and it shows.
Cons
Areas for improvement are in reporting and audit trail. Right now there aren't very robust dashboards available, and no sort of activity or audit trail tracking available for administrators. These features would be very helpful to have.
Alternatives Considered
Salesforce Revenue CloudReasons for Switching to DealHub
We chose DealHub because of the ability to customize it to meet the needs of our business. Pricing was also a factor.- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DealHub is THE tool to use
Reviewed on 2024/08/07
My company is in the process of incorporating DealHub as one of our everyday tools and the whole...
My company is in the process of incorporating DealHub as one of our everyday tools and the whole process has been amazing thus far. Everyone is so helpful and so eager to help you learn.
Pros
Easy to learn with their new Essential Admin Certification course, easy to connect with support on any first-time builder issues that come up. Support is quick to respond and adamite about resolving your issue
Cons
Absolutely nothing, internal teams and support teams have been amazing.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excited to Go Live!
Reviewed on 2024/03/07
Pros
Our Success Management team has been stellar to work with.
Support is unbelievably responsive/fast and helpful.
Once we understood the rule-based logic and became comfortable, it's easy to use.
Cons
Rule-based logic, remembering 'order of operations' can be challenging at first. Also knowing where to look for troubleshooting is difficult at first.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
DealHub - a product and team that simply delivers
Reviewed on 2023/05/16
We needed a unified proposal process that synced data to our CRM system, which then helped kick off...
We needed a unified proposal process that synced data to our CRM system, which then helped kick off an automated order-to-cash process to NetSuite. All of this starts with DealHub.
Pros
The team across the board is fantastic. From the initial sales process to onboarding, to continued support, everyone at DealHub has been a pleasure to work with. They are by far my favorite tool and company we work with.
Cons
It can sometimes be fairly technical to set up behind the scenes.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Capable product at a great value.
Reviewed on 2023/06/08
The implementation team is great to work with.
The implementation team is great to work with.
Pros
It's capable like other enterprise-grade systems, but is a much better value.
Cons
I can't do anything, so there are some limitations we've run into.
Alternatives Considered
HubSpot Sales HubReasons for Choosing DealHub
Moved off of Salesforce to HubSpot.Reasons for Switching to DealHub
HubSpot's quoting tool is not flexible at all.- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DealHub has it all
Reviewed on 2024/04/25
Great team and customer support - they are proactive at getting you the help you need to get...
Great team and customer support - they are proactive at getting you the help you need to get yourself up and running - and most importantly you can self maintenance.
Pros
Easy flexible tool that allows us to build our business into a CPQ tool with minimal difficulty. There hasn't been a situation where i wasn't able to build what was required into the tool. New improvements coming every month making things better and faster.
Cons
Account Management does require a bit more investment in preparation and configuring the back end if you use external tools for finance
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
So easy to use
Reviewed on 2024/07/01
My experience with Dealhub has been a really positive one and i am looking forward to using more of...
My experience with Dealhub has been a really positive one and i am looking forward to using more of the features it has to offer.
Pros
The Energy sector is a quite complex and a ever changing one. I like how easy it is to change the Playbook and keep up with those changes. I also like how easy it to transfer something from UAT to Production.
The ability to implement complex questions with minimal effort is a big plus for us.
The CSM and the whole team are great and really easy to work with. They made it really easy for me to understand the product and gave me all the tools to be self sufficient and independent.
Cons
The lack of reporting is a minus. Also, the platform does not support all languages across all features.
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Going Above and Beyond!
Reviewed on 2024/06/28
Overall we have had a wonderful experience! Everyone is very attentive and goes above and beyond to...
Overall we have had a wonderful experience! Everyone is very attentive and goes above and beyond to assist.
Pros
When we have an issue their response time is amazing! They always go above and beyond to assist.
Cons
The only issue we may have is that we cannot generate reports from DealHub but it is a minor issue.
- Industry: E-Learning
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great support.
Reviewed on 2024/08/05
It is a great tool to support to my day-to-day work.
It is a great tool to support to my day-to-day work.
Pros
It is user-friendly, convenient and fast.
Cons
Not really compatible with my browser and laptop.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Account Executive using Dealhub
Reviewed on 2024/03/07
Overall i like it. It has good customisation so you can really build it as you like. Links are easy...
Overall i like it. It has good customisation so you can really build it as you like. Links are easy to send our. Tracking works well.
Pros
- Integrations: they have a good integration with Salesforce.
- Chrome extension: this is useful for receiving live updates on views/signings through the extension
- Customisation
Cons
- Bugs: there can sometimes be bugs, or moments when deal hub is down. this can sometimes be at bad times (end of month). To be fair, our AM is quite responsive which is good.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Admin Review
Reviewed on 2024/04/01
Good and easy to get a hang of. [sensitive content hidden] has been really helpful by answering any...
Good and easy to get a hang of. [sensitive content hidden] has been really helpful by answering any questions we have during customizations.
Pros
Easy development and easy customization. Deal room is a very good feature with deal talk. The solution experts are very helpful.
Cons
The overall setup with products and pricing is a little complex.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Deal Hub Login
Reviewed on 2023/07/07
Pros
I use it for proposals and management, helps to generate proposals for customers that are quick and easy to use.
Cons
Struggled signing in, but [sensitive content hidden] walked me through it and fixed it.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Significant solution for SMB to MM customers
Reviewed on 2023/03/20
Great
Great
Pros
Cost effectiveNo code solutionDedicated customer experienceGreat layout
Cons
Not completely customizable and scalable
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product
Reviewed on 2023/02/17
We replaced an old bespoke system and have built the logic into DealHub meaning we have less user...
We replaced an old bespoke system and have built the logic into DealHub meaning we have less user errors when quoting our customers.
Pros
The low code nature of the solution made it easy to get started with and it has developed into a very comprehensive tool used by our entire sales organisation.
Cons
Our pricing model is complex so the generic setup of managing prices in DealHub don't satisfy everything we need to deal with. We have worked around it though.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Faster Better and More Time to Sell
Reviewed on 2023/01/09
Pros
It saves time and eliminates many bureaucratic hoops you must jump through in the sales process. Fewer steps, less paperwork, and more time to be f2f with clients or pitching them remotely. I used it at my last company, and am trying to get the new one to implement it so I don't have to waste as much time.
Cons
It looks old. But it works well. It would help if they could sell it to my new workplace ;-)
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Powerful Sales Engagement Platform!
Reviewed on 2018/11/19
We solved the issue we had ensuring reps uploaded their signed contracts into Opportunities. This...
We solved the issue we had ensuring reps uploaded their signed contracts into Opportunities. This has, in turn, alleviated the friction we were having when it came time for renewals. We came looking for just a CLM tool, but then quickly realized that having a CPQ and the whole sales tracking & engagement in place was a real advantage.
Pros
I loved the fact that we could work within one deal-process flow and not have to juggle separate tools. The ability to combine CPQ with Contract Management and e-signature enabled me to deliver my team greater productivity in less time.
Cons
We would like to see them integrated with a platform like Outreach or Salesloft and then we would have our ideal sales stack!!
- Industry: Design
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Deal Proposal System
Reviewed on 2018/11/20
We have standardized our pricing, and streamlined our workflow approval process. Our sales team now...
We have standardized our pricing, and streamlined our workflow approval process. Our sales team now send out really slick deal proposals and we feel confident that we will be a strong contender for every deal we compete in.
Pros
We liked it all: deal tracking, document creation, workflow approval, margin approval, esign, easy price quotation, and contract management all powered from one guided playbook! The intuitive nature of the Dealhub platform is what I liked the best.
Cons
No major downsides, the team lived up to expectations and we were able to get fully up to speed as planned.