--- description: Learn how VCC Live can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: VCC Live Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [VCC Live](/software/112247/vcc-live) # VCC Live Canonical: https://www.getapp.za.com/software/112247/vcc-live Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/112247/vcc-live?page=2) > Easy to deploy cloud-based contact center solution with advanced calling features, management and operator platforms, data security, system integrations and real-time statistics. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of VCC Live Manage projects and databases Quality control management Inbound and outbound calls management Manage a variety of channels including voice, emails, and SMS Conversation management: voice recording, voice storage, real-time listening ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 27 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VCC Live - **Location**: Budapest, Hungary - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$60,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Standard: €55.00/seat/month Professional: €75.00/seat/month Multichannel: €95.00/seat/month Premium: €135.00/seat/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop) - **Supported Languages**: Czech, English, German, Hungarian, Italian, Polish, Russian, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, Hungary, India, Japan, Mexico, United Kingdom, United States ## Features - API - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Scripting - Call Transfer - Campaign Management ## Integrations (4 total) - Adobe Commerce - Salesforce Marketing Cloud - Worldpay for Enterprise - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software) - [Call Recording Software](https://www.getapp.za.com/directory/935/call-recording/software) - [Telephony Software](https://www.getapp.za.com/directory/294/telephony/software) ## Alternatives 1. [Genesys Cloud CX](https://www.getapp.za.com/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 2. [Call Center Studio](https://www.getapp.za.com/software/2037283/call-center-studio) — 4.5/5 (47 reviews) 3. [CXone Mpower](https://www.getapp.za.com/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [BeInContact](https://www.getapp.za.com/software/2052272/beincontact) — 4.4/5 (14 reviews) 5. [CTM](https://www.getapp.za.com/software/127363/calltrackingmetrics) — 4.6/5 (150 reviews) ## Reviews ### "Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents." — 4.0/5 > **Tamas** | *23 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. > > **Cons**: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. > > Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. ----- ### "Contact center of the financial institution" — 5.0/5 > **Milan** | *25 October 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, intuitive user interface, lightning-fast support > > **Cons**: Setting up some functions is a bit more complicated, but technical support will always help here > > We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests ----- ### "VCC review" — 3.0/5 > **Amber** | *19 April 2019* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Easy to learn and use in a call center setting. > > **Cons**: Connectivity is sometimes spotty and software can freeze or crash easily. ----- ### "Excellent solution for distributed call center operations and home agents" — 4.0/5 > **Antonio** | *30 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales > > **Cons**: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. > > Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations ----- ### "Perfect call center solution, best customer care and technical support." — 5.0/5 > **Sarai** | *09 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect. > > **Cons**: For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics. > > Simple to install, simple to use and get perfect experience and functionality. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/112247/vcc-live?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/112247/vcc-live) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data