Marker Reviews

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55 Reviews

- Industry: Internet
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy way to share visual issues
Reviewed on 2018/03/13
This is the kind of software that saves you time allowing you to focus on what really matter.
This is the kind of software that saves you time allowing you to focus on what really matter.
Pros
As a developer, I love that all issues reported into Jira actually come with the source URL and information about the user environment (Browser, OS, screen size, ...)
Cons
I really hope that the team at Marker.io will build the ability to edit the built-in bug reporting template
Response from Marker.io
We now support a custom bug report template help your colleagues & clients report bugs that fit your developers' needs.
Just go to your dashboard and you'll see this a new tab allowing you to edit your bug report template.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Does a few, specific things *extremely* well.
Reviewed on 2023/03/02
Pros
Marker saves our team tons of time by allowing our clients to report bugs and issues on the software we developer quickly and efficiently. Clients feel empowered to be able to send feedback with zero friction or issues. The resulting tickets go directly into Jira so we can prioritize alongside all of our other work. Marker is perfect for what it sets out to do.Also - their support is fantastic. The [sensitive content hidden] is responsive and takes care to act on feedback and feature requests super quickly.
Cons
N/A - it is perfect for what it aims to do.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Marker is great for some things but not others
Reviewed on 2023/07/06
Very nice interface and integrations. May be a bit too expensive for a single web designer/developer...
Very nice interface and integrations. May be a bit too expensive for a single web designer/developer. Would like to see on-page integration.
Pros
I tried Marker for QA and issue tracking on websites. It works great to create tickets and integrates nicely with Trello (and many other Kanban-style software). There is a nice integration for allowing users to post their feedback either as a guest or a registered user.
Cons
Marker does not have real-time live issue tracking for website projects. This was crucial for me so that there were no duplicate tickets on a single page. There are probably workarounds but I wanted something that would allow me to navigate to a webpage and see the tickets associated with it directly on the page.
Reasons for Switching to Marker
I tried the Marker.io trial version but it did not meet my specific needs.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Bug reporting has never been easier since I've been using Marker !!
Reviewed on 2018/03/28
Pros
Before Marker, it was very difficult to explain a bug to my development team. I had to take print screens, then send by email, explain in the email the bug, etc. Thanks to Marker, it became very easy! all done in <10 seconds!
Cons
It would really be nice if the team could add video recording as a new feature to capture more dynamic bugs

- Industry: Design
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Premium capture and annotate tool built for Agencies
Reviewed on 2018/03/14
Pros
Marker.io makes it easy for our clients, project managers, QA and designers to report bugs and issues to our development team via Trello and other support services we employ.
Cons
If Marker.io could grab the content of the console log, that would be awesome. Also, really looking forward to having access the Browserstack integration!

- Industry: Computer Software
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super simple way to report web app issues to my team
Reviewed on 2018/03/13
Saved a bunch of time and it was a really easy setup with the Chrome (and now Firefox) extension.
Saved a bunch of time and it was a really easy setup with the Chrome (and now Firefox) extension.
Pros
GitHub integration was the big winner for me. As soon as I spot a bug in our web app, I report a GitHub issue without having to log into the GitHub interface. It's a big time-saver for me.
Cons
I'd love for the ability to create and edit different bug report templates for separate GitHub repositories. This would be really helpful and save me even more time :)

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reduced our QA process time by 60%
Reviewed on 2018/03/14
Pros
Marker.io is all about reducing the number of steps and it has helped us reduce our QA process time by more than 60%.
Cons
Can't wait for the Browserstack integration to get out of beta so that all issues reported via Marker.io will include the meta data of the Browserstack device

- Industry: Internet
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It just works perfectly!
Reviewed on 2018/03/13
Pros
Very easy to use visual tool. I use it all the time to explain things to customers or to create documentation for our knowledge base.
Cons
I would like to be able to capture screenshot outside of webpages.
A Mac app would be a great improvement!

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Huge time saver!
Reviewed on 2018/03/13
Pros
t's really impressive! I had tried hundreds of similar tools and no one compares with Marker.io. Huge improvement to my workflow.
Cons
Maybe the only thing would be the ability to capture the console logs when I report a bug.

- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple way to share product feedback
Reviewed on 2018/03/14
Ease of use...screenshot commenting, integration with Trello, daily usage
Ease of use...screenshot commenting, integration with Trello, daily usage
Pros
I initially signed up for the Jira integration but the Marker.io is much more than that. I use Marker.io as soon as I need to get a point across
Cons
I think the pricing is a bit steep, especially for small teams but once you've started using it, it's hard to stop paying.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nice product and helpfull staff
Reviewed on 2023/02/01
I used it only for 2 weeks, but the experience is as good that I subscribed for a year. I think it...
I used it only for 2 weeks, but the experience is as good that I subscribed for a year. I think it is expensive, but the time saved using these bug reports will make up for it.
Pros
When customers file bug-reports the usually don't give the right context. With marker I have a screenshot with the possibility to draw / write on and i have very useful metadata (OS / browser / size / url /reporter etc)My client uses Jira, and the 2-way connection with Jira is very welcome!
Cons
I miss the feature to sync comments trough a integration (jira)
Response from Marker.io
Hey Seb, thanks so much for taking the time to write such a good review!
As always, let us know if you can help with your setup or anything else :)
- Industry: Design
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to capture and send to slack!
Reviewed on 2018/03/22
Pros
Integrates with Slack to make project QA a breeze. Marking up screenshots for client support saves so much time.
Cons
No current way to capture a hover or dropdown effect. This is available with some desktop applications that allow you to delay the capture for a few seconds so you can click or hover over an element.
- Industry: Commercial Real Estate
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We found it easy to start using marker.io and now it's an important part of our QA process.
Reviewed on 2018/03/26
Pros
Collecting product feedback and logging bugs visually with marker.io and a trello integration has proven to be really useful for the team. It is especially useful gathering feedback from business users on the team who may not have experience communicating about product features or bugs; the ability to mark up a screenshot removes the ambiguity that usually arises in these flows. The light-weight, visual and integrated nature of marker.io is perfect for our team.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for QA & product feedback
Reviewed on 2018/03/14
This product saves us so much time, I recommend it daily to users!
This product saves us so much time, I recommend it daily to users!
Pros
Marker.io is a key tool for our development team. I love how they completely reinvented bug tracking via deep integrations.
Cons
The ability to record video is the one feature that I miss the most as sometimes bugs are easier to explain with a short Gifs

- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Using marker.io alongside Trello for project managements has streamlined our bug tracking
Reviewed on 2018/03/26
Pros
I love how simple it is to create a screenshot, markup the image to point out the issue and the fact that it supplies additional information such as the users browser version, resolution etc.
Cons
It was a bit difficult to figure out how to delete screenshots at first, besides that its done everything I've needed it to!
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gets the job done and saves time!
Reviewed on 2018/03/22
Makes reporting issues vastly simpler and more consistent
Makes reporting issues vastly simpler and more consistent
Pros
Easy visual capture enriched with critical environmental details
Encourages consistency, but allows for flexible and fast reporting
Integrates with backend project management systems
Cons
No option to set up integrations at the company level - leaves the integration up to each user
Lacks workflow sophistication - integration with backend systems can feel very open-ended
Response from Marker.io
We now allow you to set up an integration on a company level. This way, your team members don't have to sync their own account. It's super fast to onboard your whole team or clients if you're an agency!
Could you send me an email at [email protected] so we can enable that on your account?
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Anyone reviewing, commenting and collaborating on browser software should be using Marker.io
Reviewed on 2018/03/19
A simple-to-use tool for reporting software issues and getting them into our Trello workflow.
A simple-to-use tool for reporting software issues and getting them into our Trello workflow.
Pros
As a small team, wearing many hats, Marker.io has really streamlined how we develop software. We use it to develop our own Saas platform RunMags.com and also when developing our own website.
We used to take screenshots with a regular snipping tool but then had to go into Trello, create a new card and then upload the screenshot. It was tedious so not all issues were reported. With Marker.io that entire process is simplified to one single move!
An additional plus is that it's 100% Chrome based so those of us who work with Chromebooks can partake in the bug reporting process.
Cons
I'd like to have the same simple tool for phones and tablets. That would really simplify reporting responsiveness issues.
Response from Marker.io
We actually have a mobile app connected to marker.io. You can now take screenshot of a bug in your phone or tablet and create an issue in your Jira/Trello, etc with Marker.io.
We automatically attach all the information of the device you were using when you took that screenshot.
Learn more https://marker.io/mobile or go in your dashboard to download it.

- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Sharing visual feedback feels like a breeze!
Reviewed on 2018/03/12
The support team is really good and they have promised a few key features that they have delievered...
The support team is really good and they have promised a few key features that they have delievered so I don't have much to say.
Pros
Whenever I want to share something visual to a team mate or a customer, I use Marker.io. But the best part is how easy it is to create GitHub issues.
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Marker.io has streamlined our bug and issue reporting process with our customer-facing teams.
Reviewed on 2018/03/26
Streamlined bug reporting.
Streamlined bug reporting.
Pros
Integration with Trello, which allowed us to continue using Trello and avoiding a company-wide shift to a new solution because of our challenges with bug and issue reporting. Also, the information that is provided with each ticket - browser, OS, links, etc - was a huge win for our engineering team.
Cons
I'd like the bug report template to be available by default. Also, when capturing screens, it does not capture overlays, which requires us to take additional screenshots from some tickets and add them to the Trello card.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super useful and easy to use
Reviewed on 2018/03/22
Easy to pull information into Trello, and easy to mark screenshots
Easy to pull information into Trello, and easy to mark screenshots
Pros
- Its integration with Trello (with browser version etc)
- Easy to mark any screenshot
-possibility to link the screenshot
Cons
The 'download' button has been a bit buggy these last few days, where the tab just closes when I try to download my screenshot. I contacted the customer support and it should be fixed within a few days.
Response from Marker.io
Hi Mathilde,
Just wanted to reach out to let you know that we fixed the Download button.
Just update your extension and everything should work fine.

- Industry: Internet
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trello cards on vitamins!
Reviewed on 2018/03/13
It makes my life easier when I have to share/comment/brainstorm on any web product.
It makes my life easier when I have to share/comment/brainstorm on any web product.
Pros
The interface and user experience is really great but most importantly I like how easy it is to create Trello cards that our development team can easily understand.
Cons
It would be amazing if when reporting an issue with Marker.io, the reporter could attach the logs from the console.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Marker.io has been an excellent product to help us manage our software development.
Reviewed on 2018/03/26
Pros
I am the support manager for one of the products that my company develops, and so Marker.io has made communicating things with my development team extremely simple.
- The GitHub integration means I can post new issues quickly and efficiently, vs. having to take a screenshot, mark up the screenshot, and then upload it to GitHub.
- The fact that most of our GitHub items for our repository are right there when creating an issue with Marker.io means I can create an (almost) complete issue with all the tags, assignees, and information already in the issue without having to jump to GitHub to add these things.
- All of the data it captures about my environment is helpful to my development team, so they get a clear idea of the situation.
In fact, my team has had such good success with Marker.io that another one of our products in the company now uses it as well.
Cons
The only thing I would say I dislike about the software (and I don't even really dislike this, it's just the one thing that I think is missing) is that you can't assign the issue to a project. That is the one thing that I still have to go into GitHub to do after creating and posting an issue with Marker.io.
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent workflow for capturing screenshots for Git issue creation.
Reviewed on 2018/03/22
Issue creation for github - QA and product development.
Issue creation for github - QA and product development.
Pros
The ease of capturing screenshots and marking them up with annotations. Additionally, Github integration is fantastic.
Cons
Nothing - it works perfectly. I cannot think of anything that could make this product better - not one.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent alternative to issue trackers if used with Trello.
Reviewed on 2018/03/13
Pros
Ease of use and comes with lots of functionality like full page or desktop screenshots. Integrations to Trello, Jira and Github or just get the sharable link and paste it where needed.
Cons
A deep integration with Browserstack would be a huge win for our QA team as the developers will immediately know on which device a certain bug was captured.
- Industry: Internet
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Reporting bugs is key! Marker.io makes this process easy
Reviewed on 2018/03/15
Pros
I really like the ability to create bugs reports from inside my web-app, without having to switch context
Cons
Not much actually. I had asked for a Firefox extension and the team at Marker.io made that available within a few weeks.