Employee Navigator Reviews

I love how seamlessly EN integrates with Paycor and all new employees are sent to EN and all elections are sent to the paygrid. It made open enrollment very easy last year.

It's always difficult to figure out how to resend a welcome email or access code to employees if they switched from inelgible to later eligible or if they lose the initial email.

I love how this software is built for any situation. Crossing state lines, different pay rates, different classes, different plans offerings and on and on....

As a brand new user, you will feel overwhelmed creating you new groups. The new user training/tutorials could be a little better. Make the training more predominant to new users. Also, offer 24 hour coaching for those learning the system for the first time.

I was an early adopter of Employee Navigator, having used it for nearly 5 years now.

I have never regretted the decision as it continues to evolve to meet the ever-changing demands of the industry, brokers & clients. This software is an integral component of our success in both managing clients and attracting them.

I wish it had an Agency Management System component and commission tracking.

The ability to manage employees and benefits is extremely simple.

The main con about Employee Navigator is how long it takes to implement feature enhancements.

Employee Navigator is visually attractive. I am able to locate employee information quickly. I love the Voluntary Life toggles, those are fun to play with. One of my favorite features is when you change Coverage Level from Employee to Employee Spouse the per pay period deductions change instantly. Lastly I am loving the Third Party App, hooking up a partner is easy and reduces my clients work flow.

The I-9 feature in Tasks is useless. This feature gives the illusion that the employee and the client have completed the I-9, when all it has really done is make the employee enter the same information twice. Once in Employee Navigator then again when they go through the E verify process. I discourage everyone from using this feature.

One of the things I like about Employee Navigator is it's ease of use (very user friendly). Most importantly though is the fact that the staff at Employee Navigator is second to none in customer service! They have very experienced, knowledgeable staff that is always eager to help and walk you through any questions you might have. You actually get to talk to a REAL, LIVE person! You don't get sent to a voice mail or have to talk to a robot that makes you punch in a bunch of numbers before you get to talk to a real person!

The only thing Employee Navigator might improve on is some of their onboarding processes. However, I must say that they are ALWAYS willing to listen to their brokers and take their suggestions and are constantly improving that side of the product.

This is a very easy to understand platform with many options allowing it to work for a multitude of clients needs. Changes in the industry occur frequently and Employee Navigator (EN) is on top of those changes and the platform is updated almost immediately. EN does not wait to release new versions. Improvements occur continuously. It is evident that EN employs top notch programmers and advisement teams.

Sometimes this product doesn't meet 100% of our clients needs. When I start to think that maybe it should, I remember how cumbersome a product is to meet every single plan exception. It reminds me that ease of use is so much more important to us and our clients.

There is a lot of customization that can be done, and a lot of reports that you can pull. It also seems to integrate with a lot of carrier enrollment systems - that is a huge plus.

The training is a very long process - broken out by certain aspects of the system that you learn by watching then learn by doing in front of a trainer. This process of learning is just really long - I want to be able to get to work on day one, not have to wait weeks to be able to be in the system. One other thing, not having carrier applications in the system is hard - it is definitely a con over other systems as members want and carriers want the actual application filled out. And last it is strange to have one system administrator - or what they call prime user for an agency. My co-workers can't call with questions, they have to direct them to one user who has access to the customer service with Navigator. It causes a lot of work for our prime user.

Once set up, the system makes employee onboarding and benefit enrollment a breeze. It has really helped me to make the experience for employees much better by reducing the amount of effort required on their part.

When setting up custom task groups, I can't reorder the groups to be presented in the order of my choosing. The best second option is to group all of my tasks in one group. It works but it isn't as smooth as I was hoping.

Very easy to navigate and user friendly. Can handle just about every plan setup and design. Their customer support team is amazing and very easy to work with. If they can't answer your question right away, they will escalate it and will always get back to you in a timely fashion.

Sometimes I wish there was a little more customization freedom on plan setup. Every now and then I run into a plan design that has some uniqueness to it and isn't always supported by Employee Navigator.