Employee Navigator Reviews

Employee Navigator is constantly updating with requests form the community to enhance their technology and meet the needs of all customers.

Some of the additional modules, such as onboarding and PTO, cannot compete with other premium solutions in the market.

This software has made our work with our clients more productive. We spend more time concentrating on the important things to benefit current and new clients. We spend less time worrying about the process, and just put our information into the program and let the software and the integrated carriers do the rest. Doing reports is a breeze and helps us as a company and therefore, we can support our clients more fully. Storing and finding documents is a pleasure now. P.S. They have the best support and management staff that I have ever encountered. Thanks to all for your hard work and dedication.

They have so many great features that it is hard to keep up sometimes. I wish their support articles were listed so that we could see the dates updated when we doing an article search.

How easy/user friendly the system is, the capabilities and potential for this software and the willingness Employee Navigator has to grow and learn.

The reporting function could be better. There are a few issues with the flexibility of the system, or customization (which I know takes time and resources). For example being able to require EOI for disability, or rates based off gender. I would like to see additional training that goes a little more in depth. For example with eligibility I don't believe it mentions the 'Set New Hire Complete' in eligibility, yet I had an issue with reporting because of that function.

Employee Navigator is very easy to use and very customizable. The support team is knowledgeable and provides a quick response with issues and problems. The support site is also updated constantly and provides a lot of information.

I feel that the onboarding functionality lags behind the market at the present time. Many platforms are able to use fillable forms and store them within the tool. Unfortunately, EN has not reached the point of being able to do this with all forms, and at present is only able to fill and store the W-4.

We expected to gain client facing efficiencies but have been thrilled with the internal benefits it's had at our agency. We can scale so much more effectively now that we have standardized much of our processes through Employee Navigator. The software allows you to scale the technology used by larger employers into the small/middle market where it is most needed.

The software is constantly improving but that also comes means it's changing. Staying on top of all the new enhancements and features definitely requires an internal resource dedicated to the task but is worth it in the end.

I have been building Employee Navigator for brokers for almost 4 years and I love how easy it is to use and to teach to other users. Employee Navigator Customer Support is top notch from training webinars to calling in to Support with a question. I always receive quick and friendly service. I also appreciate their willingness to listen to users and update the software as needed.

It is a rules based system so it can be difficult to manipulate data when exceptions or out of box plan set ups are needed.

It has the potential for "one stop shopping" for companies to input, track, and amend all manner of data for their employees. And it allows for two-way communication between the employee and employer regarding benefits, time off requests, etc.

As a benefit counselor, for an employee that only ones or or two items of voluntary benefits, there is a lot to go through to get to that product selection.
As a coordinator, the timely updating of information by the plan administrator is crucial for each company to get the full benefit of Employee Navigator. It takes a commitment from dedicated personnel.

The pricing model allows us to offer this technology to many of our clients without a significant upfront investment. This provides our clients technology that significantly improves their overall efficiency and allows us to control the client experience.

I would like to see a more robust approach to testing and quality assurance. This would help us minimize the risk that a system setting has been incorrectly configured.

Ease of use, constantly upgrading and user friendly. Ability to run multiple reports are amazing at the employer level. The Wall feature allows us to monitor daily activity from a single screen so ability to manage multiple clients is built in.

The cost increases substantially each year although still a great value. No integration with 401(k) benefits.

I love how user friendly EN is. It is streamlined in design, user friendly and so popular, we offer to set it up and train our clients on how to use it for their day to day business needs.

I cannot honestly think of anything I do not like about Employee Navigator. EN was built for the insurance industry and is so user friendly, I can't help but to love it.

Software is easy to use and EN is always looking for ways to enhance the system. They listen to suggestions users have and work to acommodate the needs of the user. Customer Service is top notch!

Integrations in the past were clunky. They are getting much more seamless recently.

Ease to setup clients
GUI
Continual product updates

Not able to add custom fields or customize most of the text

This has simplified and streamlined our work in more ways than we can count!

There's really nothing negative I can think of! The software is so intuitive!

Employee Navigator is so easy to use! It directs you on items that need to be completed and has been a really easy way for employees within our agency to communicate with our HR department with documents and information all in one place. We recently used it for our annual open enrollment and it made the process so much easier. It was even easier than the previous year.

I have no complaints . I am completely satisfied with this software and wish that we started using it sooner!

There was virtually nothing about this that I found intuitive or ideal. The steps to add a new employee were fairly straightforward

Navigation through the site was not intuitive.
There are no training videos to teach you how to set up or manage employees.
The time off feature never worked--the number of hours came out wrong for almost all employees & requried a 14 day waiting period from policy creation to activation.
Social security numbers are always visible. I would prefer to have this blacked out unless I chose to see it.
Employees don't receive confirmations of updates to their account. This would be ideal for benefits enrollment.
The email templates were difficult to use. I never quite figured it out.
The admin doesn't get notifications/confirmation when changes are made (terminations, benefits changes, time off requests)

The best aspect of Employee Navigator is the benefits summary. Having quick and easy access to the most important details of my employment benefits is very useful.

The only issue that I've experienced with Employee Navigator is that some of the information can be difficult to access. Everything is compartmentalized which can be helpful or feel tedious based on what you're looking for.

Employee Navigator can be customized to meet your company's unique human resource needs. Keep track of your employees PTO, benefits, and other resources all in one spot.

Although the software is very user-friendly, it is very plain. It would also be nice to have Employee Review information in this portal.

I like that I am easily able to put in PTO and sick days in . It is also easy change and update information that I had added in previously.

I wish that there was a chat in this software so that I could ask my colleagues questions about certain admin information. Specifically HR colleagues.

Employee navigator is great!! We recently switched to it for our employee records and on boarding! Everything is amazing!

Everything is great so far! No cons come to mind!

It was “free” via our insurance broker. Tracks basic employee data. Provides for online enrollment platform.

It is not sophisticated and has very basic functionality. Very limited customization.

I love the ease of use. As a non-IT professional, it was easy to learn and is easy to build our groups.

It is a "rules" based system, so there are some functions EN cannot do for what we need.