Jackrabbit Gymnastics Reviews

Jackrabbit Gymnastics

4.6 (369)
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Online cheer gym management software

Overall rating

4.6 /5
(369)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.7/5
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369 Reviews

Sarah
Sarah
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Company

Reviewed on 2019/07/01

Pros

I love that all the rolls are in one place and that it is easy to see weekly views when figuring out schedules for each session

Cons

I wish there was a spot to put notes that would stay forever with the person that put them there. Not just the Misc tab.

Also wish we could make it so that 2 different people got emails when customers registered.

Denise
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Definitely a helpful platform!

Reviewed on 2024/12/03

Pros

Customer support is excellent! The integration of class listing tables on our website is a game changer.

Cons

It can be complicated to get the annual registration fee to work properly.

Alternatives Considered

iClassPro

Reasons for Switching to Jackrabbit Gymnastics

The customer service was great. That really helped us to make our decision.
Marissa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Jackrabbit review

Reviewed on 2024/12/06

It’s works well for our gym and allows us to get everything done that we need.

It’s works well for our gym and allows us to get everything done that we need.

Pros

It allows us to access families and payments quickly

Cons

Can get a bit confusing if you’re a new user.

Cheryl
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

my brain to my gym :)

Reviewed on 2024/12/06

They are always there if i need assistance. My assistant was always encouraging and patient with me...

They are always there if i need assistance. My assistant was always encouraging and patient with me learning.

Pros

The ease of creating classes. Helping me stay organized with payments etc.

Cons

Takes too much of my time to archive families. There might be an easier way i just haven’t had the time to figure that out yet. i would love to have an a way too click all that need to be archived all at once.

Barbara
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our experience with Jackrabbit Gymnastics

Reviewed on 2024/12/06

Overall the facilitators at Jackrabbit are great. They are on top of answering questions, helping...

Overall the facilitators at Jackrabbit are great. They are on top of answering questions, helping with solutions to problems etc.

Pros

You can basically manage just about your entire business from Jackrabbit

Cons

The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing.

Shannon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth the time and money if you want to grow

Reviewed on 2024/12/17

Love! This software has helped us move from a small club with printed rosters to a modern company...

Love! This software has helped us move from a small club with printed rosters to a modern company that has an app, online registration and e- payments.

Pros

Jackrabbit requires training, but once you are familiar with the format it is very powerful. The customer service is very professional and quick to respond. The online help topics cover almost everything I could ever ask.

Cons

I would love to be able to give a “token” to use for open gym or make- up classes. I would also like for the integration of class schedules for online registration to be visually easier for the new customer.

Jodi
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jackrabbit Gymnastics Review

Reviewed on 2024/12/06

Our experience has bee very good. Jackrabbit listens to input from their users and is very good...

Our experience has bee very good. Jackrabbit listens to input from their users and is very good about implementing changes that make running our business easier.

Pros

We like the ease of moving between students and classes while working in family accounts. We love the ability to schedule our autopay payments. We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed.

Cons

The new dashboard layout does not feel as easy to maneuver around. We do not really like the new calendar it is not as user friendly as the original for our uses.

Ashley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Successful

Reviewed on 2024/12/03

Overall our experience has been a successful one and i do find that the customer service is quite...

Overall our experience has been a successful one and i do find that the customer service is quite helpful.

Pros

Once we got into the swing of it all, it helped to keep everything very organized.

Cons

It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button. This causes a lot of problems for us.

Olivia
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love JR!

Reviewed on 2024/12/03

JR is amazing for our gym. Because of it I feel like our business has successfully grown.

JR is amazing for our gym. Because of it I feel like our business has successfully grown.

Pros

I love that their customer service is always available and willing to help with any issue, question, idea or quick fix.

Cons

I wish there were more processing companies that were compatible with JR. Meaning we have local companies here (in our state) with lower processing rates but it would be a pain to manually enter everything every month

Ashley
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Front Desk Manager Point of View with JackRabbit

Reviewed on 2024/12/07

Overall, the JackRabbit system has increased our business and we get paid promptly from the members

Overall, the JackRabbit system has increased our business and we get paid promptly from the members

Pros

The Online Pre-registration and it seems to be user friendly

Cons

I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated.

Anthony
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2024/03/21

With I have been with Jack rabbit since it’s inception, and I have no complaints.

With I have been with Jack rabbit since it’s inception, and I have no complaints.

Pros

Ease of set up. Outstanding support. The [sensitive content hidden] reached out and talk to me about the product personally and it really set well with me.

Cons

It used to be the constant changes, but I understand.

Pamela
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy customer

Reviewed on 2024/03/12

It has been really good, especially with the new features.

It has been really good, especially with the new features.

Pros

It is easy to use. I like all of the recent inhancements. We have used it for about 7 years now and we are always discovering something new it does.

Cons

We would have really liked some one on one training. I believe you have it available but we have not taken advantage of it.

Lisa
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, clear software for class and member management

Reviewed on 2024/03/12

Pros

I like the easy to use layout of Jackrabbit and the ability to automate so many of our regular tasks. JackRabbit presents our calendar and class listings in easy to understand formats and allows for quick registration, account management and payments for our customers.

Cons

There are some areas in JackRabbit that need an update. Such as events.
And sometimes I feel like we have to go through repetitive steps to do one task.

Alternatives Considered

iClassPro
karlie
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Jackrabbit Review

Reviewed on 2024/12/16

jackrabbit is a great system. when needing help, the jackrabbit team is usually quick to assist.

jackrabbit is a great system. when needing help, the jackrabbit team is usually quick to assist.

Pros

jackrabbit is very user friendly and for the most part, has everything you need to keep organized!

Cons

1. the new home screen
2. the option to have ALL of our staff hiring documents uploaded through jackrabbit. as well as staff training like WHIMS etc

Christina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy to use

Reviewed on 2024/03/21

The system has been easy to use and families seem to be able to navigate it well.

The system has been easy to use and families seem to be able to navigate it well.

Pros

We use Jackrabbit Class to help manage enrollment and tuition payments for a after school program. It's great to have all I need in one place.

Cons

When families come back and re-enroll in a new class year after year the system does not allow me to prompt families to update their information. For example when a family registers and say the student is in Kinder and they come back the next year unless the family chooses/remembers to update the information they will be listed as a Kinder unless I make the change internally.

Jessie
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy User

Reviewed on 2024/12/12

The way we have used the software has changed drastically over the years. From a small studio with...

The way we have used the software has changed drastically over the years. From a small studio with less than 200 kids to over 1200+ kids in over 300 total programs. We have been mold Jackrabbit to suite our needs.

Pros

Consistent updates/Amazing customer service

Cons

No Summer Camp module/tab with the ability to add services to a camp/class.

Ruben
Overall rating
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Class Management

Reviewed on 2024/03/25

The software provides most of the features we need to manage our classes, staff, payments. Our...

The software provides most of the features we need to manage our classes, staff, payments. Our experience has been great thus far with the product and the technical support we receive.

Pros

Class Management features, payments, website integration, Zapier integration

Cons

Lack of additional mobile friendly options to provide customer with access via mobile devices. Integration options with third party applications (Jackrabbit is increasingly adding more options which is great). It would be great to provide a way to track service requests from customers inside Jackrabitt, requests for make-ups, transfers, cancellations,with email or text integration. We currently manage this type of requests outside Jackrabbit.

Jacqueline
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Useful But Room For Improvement

Reviewed on 2024/03/18

On the coach's side it is very easy to use, but as an administrator it can be confusing and...

On the coach's side it is very easy to use, but as an administrator it can be confusing and frustrating.

Pros

It is easy to use as a coach in terms of clocking in and out and taking attendance. It meets most of our needs and is somewhat straightforward. I like that it is easy to connect to a person associated with the business when help is needed.

Cons

It's not very intuitive and many of the features fall short of ideal. When issues or suggestions are presented to support staff they are often acknowledged and agreed upon but not actually addressed. The idea portal alone shows how much room for improvement there is, and the fact that some ideas have been voted on hundreds of times and years ago shows that improvements are made slowly if at all.

Laura
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jack Rabbit is a great solution for our Class Management

Reviewed on 2024/12/17

Our overall experience with JackRabbit is great.

Our overall experience with JackRabbit is great.

Pros

We love the functionality and reporting it provides. Serves our business well.

Cons

I would really like the option to disallow employee time entries in closed pay periods.

Hayli
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MGC Kids jackrabbit user review

Reviewed on 2024/03/12

We love the people who work for jackrabbit. Jackrabbit works really well overall for our business.

We love the people who work for jackrabbit. Jackrabbit works really well overall for our business.

Pros

We love all of the user-friendly features in jackrabbit. It makes it easy for us to help our customers and for them to take control of their own accounts in many ways.

Cons

We are really struggling with the current options to integrate texting. Twilio has been a nightmare to work with although the jackrabbit team has been wonderful in assisting us through the process.

Drew
Overall rating
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jackrabbit Review

Reviewed on 2024/03/21

Pros

I like how easy it is to schedule/set up new classes, and I like how easy it is to manage both employees and customers.

Cons

The fact that you can only automatically apply credit card fees if you use JackRabbit Pay.

Carli
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really good program for your business

Reviewed on 2024/12/06

Good experience overall and very user friendly

Good experience overall and very user friendly

Pros

I like how it offers so many options of tasks to do.

Cons

New updates can be somewhat confusing at times

Caitlin
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

JackRabbit Review

Reviewed on 2024/12/06

Pros

The ease of it! It's very easy to find what you're looking for and the customer service is great

Cons

We utilize check-ins for our customers for classes but unfortunately, we don't have that option for events

Amy
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Jackrabbit used for Homeschool Co-op Management

Reviewed on 2024/03/21

Pros

Needed a system that would be user friendly as an administrator, as well as for my staff and families. This system met those needs and more. The finance structure was easy to set up and is a great way to keep everything in one place to track what each family owes.

Cons

When families are paying for something, they have to go through so many steps to process their payment, it can become confusing and in some cases, the payment does not process because of incomplete steps.

Cindy
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jackrabbit At Work

Reviewed on 2024/12/11

I have been using Jackrabbit for 10 plus years. I find it very easy to use although I feel like...

I have been using Jackrabbit for 10 plus years. I find it very easy to use although I feel like some steps could be more user friendly

Pros

I find most parts of Jackrabbit to be very user friendly

Cons

Some things could be more user friendly and not require so much thought