Jackrabbit Swim Reviews

Pros

I love that the Jackrabbit team is always improving their software for the better

Cons

Overall my experience with jackrabbit was great. Keep on listening to your customers, I do want to make a suggestion to see if a person can code the name of clients name onto an email

Pros

The website is easy to navigate. I really like the newer calendar link that is available no matter what screen you're in to click on. Used to be you could only access the calendar button on the home page which was a pain to go back and forth to.

Cons

Nothing really. It's all pretty easy to learn and navigate through

Pros

It is easy to navigate and always improving! They are constantly listening to users to better the software and help you find the best way to use it with your company.

Cons

There are some features that are not compatible with our company, but they continue to help improve and adjust features in a way that will benefit us.

Pros

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

Cons

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

Pros

I first loved the ease of set up for our business. I was able to set up registration and approximately 100 classes in a matter of hours! The ease of use is fantastic. Their staff responded to all of my questions quickly and helped me to work around some issues that their software couldn't handle at the time I set everything up. Nowadays, I LOVE the prorating feature.

Cons

There are a few things I wish I could do with Jackrabbit Swim:
1. Sort daily schedules by instructor or skill level
2. Generate more customized reports for internal use
3. Maintain a history of instructors for classes
4. Be able to add a substitute instructor to the schedule when regular instructors are out

Pros

Everything is in one place. I can bill, schedule, see class history, print rosters, track skills and attendance, email and text families all in one place. I can quickly see a family's transaction and class history. I can mass post tuition fees and process batch credit cards which saves a lot of time.

Cons

I'm having a hard time figuring out the best way to post annual tuition fees when everybody has different start dates.

Pros

It was designed for kids sports and provides necessary functionality for maintaining our swim school, as opposed to other (less industry specific) software we've used in the past.

Cons

#1 flaw is its inability to allow customers to schedule makeup classes / lessons. This took hours of manual admin time weekly, and as a growing swim school, I can't imagine what that would have looked like had we not switched to a different system. Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys.
Also, the system looks and feels outdated, and has too much functionality in my opinion. On top of that, I consider myself a tech-savvy person, and after months of using the billing features, I was still confused on how to issue/apply account credits.

Pros

JackRabbit is constantly working to improve their software. There are enhancements released weekly. Support is quick to respond and will work through any situation. There is also a Facebook group to post questions to other users. I find this very helpful to get other people to help find solutions.

Pros

The website loads faster, even when on slow data connections or mobile devices. The canned reports are good and the ability to create and save favorites is helpful.

Cons

Has a hard learning curve and wish it had a better mobile option or an app that'd have been easy to use. Also wished it had ability to customize shortcuts, menus and the actions we would perform routinely.

Pros

Has many resources, easy to look up families and students. This is my first exp w/ software like this, so I don't have much to compare it to.

Cons

Unable to customize for our business. General updates sometimes make simple things more challenging or have more steps due to the way our business runs.

Pros

Scheduling is great and keeping track of all absences and makeups is very easy.

Cons

I have had a lot of staff issues with the time clock.

Pros

I really appreciate the versatility, and host of different options and reports and the reliability of the server and ease of use

Cons

There are certain aspects that cannot be changed which is not compatible with my business and I have to do work-arounds outside the software to accommodate.

Pros

The fact that everything from class schedules and attendance to family and account information is on one system and that it is always available in real time.

Cons

There is nothing that I don't like, only would love 1 or 2 additional features, but this could come in time.

Pros

I like the dashboard and how i can personalize announcements on the parent portal.

Cons

how classes are added, copied and how every semester things change. also... i would like to see an easier way to

Pros

it was an ok system, kind of confusing but ok and easy to read

Cons

kind of confusing and misdirected and not very good system

Pros

It's easy to use for administrators and cliental.

Cons

I like everything about the software. I have not found a con thus far.

Pros

I love that registrations are electronic...that you can access remotely...reports are easily generated...seamless transactions with credit card processor...super fast response time to questions or concerns about the software. Loving the prorating for tuition.

We use the software for swim lessons and swim team.

Cons

The daily calendar of events does not allow for sorting by instructor or show students on a print out. We end up having to copy and paste into our own daily print out.
Entering swim meet fees is time consuming as it must be done by loading each individual family.

Pros

I like that it can be accessed anywhere and that the staff can have different log in levels for their specific roles. It is also nice to have the time clock and attendance features accessible through a specific staff portal.

Cons

My least favorite piece of this software is that it does not provide opportunities to build your own reports. It has several useful reports, but everyone's needs are different.

Pros

I love that using JackRabbit has taken on the administrative duties of my new small business. The registration form, auto data entry and ability to communicate with all clients at one time is amazing! I love that everything is very streamlined and easy to navigate. Most of my questions get answered if I just search the program myself for a few minutes. There are so many more features that I am not even utilizing but the ones that I do use have made my small swim school business so much easier to run!

Cons

There are some features that I don't use or still don't know how to use. My class schedule didn't show up exactly how I wanted it to look but I had a hard time changing the settings and columns for that. I also don't know how to manually enter a student into a class that has already begun.

Pros

It's very user friendly, anyone can use it. We are able to manage thousands of customers, class schedules and multiple locations. JRC customer service is very helpful and responsive when we have issues.

Cons

We don't really have any complaints. Some reporting aspects are not as detailed as we would like but there is usually a way to figure out a way to get what we need.

Pros

This software makes it so easy to schedule kids and keep track of all of the finances, schedules, etc.. Overall it’s pretty user friendly so doesn’t take too much time to figure out.

Cons

There are a few features like a search option that I would still like to see added. Also, we do not support JavaScript on our website right now and so the registration listing has not been excellent because we are not able to put it on our website it there are a few features like a search option (not just for families or classes but for functions) that I would still like to see added. Also, we do not support JavaScript on our website right now and so the html registration listing has not been excellent because we are not able to put it on our website it.

Pros

It is super user-friendly even for someone who is not a tech buff.
Cover class scheduling and billing as well as employee scheduling and payroll.
Has color-coded option which makes looking at the screen all day much easier.

Cons

some pages are unnecessary for my business so I wish there was a way to not make them invisible to my staffers.

Pros

The software is easy to use. And the YouTube tutorials are helpful.

Cons

I would like to have a mass entry option, so each individual class does not need to be keyed and copied.

Pros

ITS VERY EASY TO USE EVEN FOR THE UN TECH SAVY EMPLOYEES

Cons

I DONT REALLY HAVE ANY ISSUES WITH THIS SOFTWARE

Pros

This software does make point of sales tracking simple and complete and has many useful features. Chat and phone customer service are really helpful.

Cons

It can be very difficult to maneuver and figure out exactly how the system should be set up for proper use.