Jackrabbit Swim Reviews

The software is very easy to use and train employees on. Jackrabbit allows clients to store their credit card information online and makes it much easier for collecting payments. Love that everything we need is in one software- employee time clock, scheduling, payments, and online registration. Another great feature is the snapshot of revenue comparison and reports that you can pull from the information you gather. Customer support is absolutely phenomenal. They have guided me along the way since day one!

It doesn't fit every scheduling need we have. Although, after trying out 5-6 other scheduling softwares, Jackrabbit was by far the best fit. I don't particularly like the view (snapshot) of the schedules for instructors.

A 180 change from the old platform we were using. It's not only used friendly for the administrators but as well for our families/members. The support staff is awesome! Always ready to help and fast response.

We wish there was an app for the staff and parents to use...
We wish we could save multiple times in the same class and multiple instructors...

Jackrabbit has so many features that our swim school needs. It's mostly easy to use after you get used to it and they have great customer service. They are always updating to fit client's needs.

It does take some learning to use but it's not difficult. There are a few features that I wish it had but they are minimal.

The software is really easy to use. Very user friendly.

ALL THE CHANGES THAT ARE MADE CONSTANTLY ON THIS SOFTWARE. TRYING TO GET AHOLD OF ANYONE IN CUSTOMER SERVICE IS NEARLY IMPOSSIBLE JUST WHEN YOU GET USED TO DOING SOMETHING, THEY CHANGE AND YOU HAVE TO LEARN HOW TO RE-DO SOMETHING. THE CHANGES THEY MAKE AREN'T ANY BETTER THAN WHAT THEY DID BEFORE. IF IT AIN'T BROKE DONT FIX IT!

It's easy to use for administrators and cliental.

I like everything about the software. I have not found a con thus far.

I first loved the ease of set up for our business. I was able to set up registration and approximately 100 classes in a matter of hours! The ease of use is fantastic. Their staff responded to all of my questions quickly and helped me to work around some issues that their software couldn't handle at the time I set everything up. Nowadays, I LOVE the prorating feature.

There are a few things I wish I could do with Jackrabbit Swim:
1. Sort daily schedules by instructor or skill level
2. Generate more customized reports for internal use
3. Maintain a history of instructors for classes
4. Be able to add a substitute instructor to the schedule when regular instructors are out

The ease of parents being able to book on and pay and see their child's progress. Copying classes each term in bulk and automatically booking swimmers on. Saves so much time.

Can be difficult to find what you're looking for.

Great job at being a web base solution

Very reliable
Timely help

Cannot do a waitlist!!
Cannot print roll sheets a usefull manner that will help the instructors!!
Cannot match up students very easily!!

Tech support does not seem to have any solutions that could work for us.

It is user friendly and I appreciate the video tutorials in the help section. Much better than having to email someone and wait for a response, so they are thorough and cover almost every single topic you could be looking for. Parents have found the Parent/Portal easy to use as well.

There is some information I need to order to run each session that is not collected so I have to email participants to collect that necessary data (such as parent/guardian DOB is needed to enter them as members of the facility). Also I wish when pulling transactions to process payments, it would pull those that have paid already as well (and label them as paid) so I don't think I have missing payments. When transfer participants between sessions, the data does not always track automatically either (I have to shuffle participants a decent amount because they registered for the wrong class or need to combine classes) and when I go to process payments, typically the missing transactions belong to those that were transferred from one class to another. Leaving me to track them down individually to process payment.

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

I love that registrations are electronic...that you can access remotely...reports are easily generated...seamless transactions with credit card processor...super fast response time to questions or concerns about the software. Loving the prorating for tuition.

We use the software for swim lessons and swim team.

The daily calendar of events does not allow for sorting by instructor or show students on a print out. We end up having to copy and paste into our own daily print out.
Entering swim meet fees is time consuming as it must be done by loading each individual family.

I love that the Jackrabbit team is always improving their software for the better

Overall my experience with jackrabbit was great. Keep on listening to your customers, I do want to make a suggestion to see if a person can code the name of clients name onto an email

I enjoy how easy it is to organize all data entries for each student and the different tools for viewing classes.

Sometimes there are features that aren’t as accessible or don’t make sense. For example, I’d love to be able to send automated reminder emails to my parents for when tuition is about to be taken out. I don’t like that emails can only be sent out 90 days in advance. Why is this?

It literally has almost every feature I need to manage my school. The program is easy to use and I find it easy to train new employees. The biggest time saver for me is having all the templates in place, including pre-drafted emails, etc.

I really like the legacy version of posting tuition fees because I had a system down that worked well with the templates I had. I’m struggling a bit more with the updated version. The other thing I wish they had was an option to allow customers to schedule make-ups via the parent portal.

We are able to use it for our swim lessons as well as a swim team. It is nice to use one piece of software for both although it's not perfect for our business model. Support responds quickly even if they are not able to fix the issue immediately.

There are times when the software doesn't seem to have been tested well in an actual user environment. Some things just don't make sense. I think many recurring tasks could be accomplished with less mouse clicks. I wish the end-user had a more ability to customize reports and statements (i.e. I would like to be able to create a report completely from scratch with input and output of my choice).

Everything is in one place. I can bill, schedule, see class history, print rosters, track skills and attendance, email and text families all in one place. I can quickly see a family's transaction and class history. I can mass post tuition fees and process batch credit cards which saves a lot of time.

I'm having a hard time figuring out the best way to post annual tuition fees when everybody has different start dates.

It was pretty easly to learn how to navigate Jackrabbit and we love the parent portal that our families can access. The tech support is amazing in answer any questions!

There are some features that would help our business be more efficient. Although there is a place where we can post our suggestions, it takes a long time for them to be heard and added to the system. However, we love that Jackrabbit is listening to our feedback and continuously improving the software.

Jackrabbit keeps growing and getting better. The development team comes out with new additions regularly, and their communication about it is excellent! The customer service is the best part of Jackrabbit. Answers are very timely morning, night and weekends! I've never experienced that before with a software company. They have many training videos and a help section with lots of answers as well. The software has lots of options of doing things YOUR way. There are many fabulous reports too.

It allows a teacher to be booked in more than once place at a time.

The website is easy to navigate. I really like the newer calendar link that is available no matter what screen you're in to click on. Used to be you could only access the calendar button on the home page which was a pain to go back and forth to.

Nothing really. It's all pretty easy to learn and navigate through

It was designed for kids sports and provides necessary functionality for maintaining our swim school, as opposed to other (less industry specific) software we've used in the past.

#1 flaw is its inability to allow customers to schedule makeup classes / lessons. This took hours of manual admin time weekly, and as a growing swim school, I can't imagine what that would have looked like had we not switched to a different system. Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys.
Also, the system looks and feels outdated, and has too much functionality in my opinion. On top of that, I consider myself a tech-savvy person, and after months of using the billing features, I was still confused on how to issue/apply account credits.

JackRabbit is constantly working to improve their software. There are enhancements released weekly. Support is quick to respond and will work through any situation. There is also a Facebook group to post questions to other users. I find this very helpful to get other people to help find solutions.

The software is pretty easy to navigate. We use the weekly page the most and all the updates have been very useful.

The software is not always user friendly. We have multiple classes at the same time with the same level. This makes it hard when we charge for tuition. I always have to go in and check certain fields to see if tuition was posted correctly. Most of the time it discounts to much. This is the biggest concern for me.

The ease of use has to be the number one reason we like it best! Followed closely by the quick response from support when we can't figure something out or have ideas for improvement.

Can't think of one. Anytime we've come across something that didn't quite work well for us or found something we thought we needed, it was something that was in the works to be rolled out soon.

I like that it can be accessed anywhere and that the staff can have different log in levels for their specific roles. It is also nice to have the time clock and attendance features accessible through a specific staff portal.

My least favorite piece of this software is that it does not provide opportunities to build your own reports. It has several useful reports, but everyone's needs are different.

We love how receptive the company is too making suggested changes/improvements. The customer service staff is great. We could never manage our customer load without this software.

The cost is a little high