EnvisionNow Reviews

Very easy to learn , and intuitive. Cost is low.

Clients are not able to cancel their appointment online.

Excellent Customer Service, always kind and knowledgeable

Everything is going well. I do wish there were fewer steps to closing a retail sale.

Everything looked good at the beginning but changed once you sign the paperwork

Not customer support, waiter hours for not help or attitudes by a few when you need help. Never know what money was coming in from credit card company(numbers rarely match).
Now that I have cancelled my account with them, giving the a sixty day notice they still continue to charge me and have not refunded the money. I sign a year contract and they are charging me now for 13 months.
The service is not designed for a spa. Too many work around with no support. Suggestion go no where. Don't waste your time or money.

The demo....Great representative. Answered all my questions and followed up

Having to call in to cancel my account. Unfortunately, I have appointments and was not available to talk to [sensitive content hidden]
so my account was not closed. Called on the 11th of September and was told he was not available. No problem could you cancel my account. I don't want to be charged for something I am not going to use. Gave the reason but I still had to talk to [sensitive content hidden]
, why? When would be a good time for him to reach me. Gave a time but did not receive a call back. Not a problem, I just expected my account to be closed (N0 confirmation that my account was closed) Called again, I had to give them a time to for him to be able to follow up with me. Are you kidding? If I want to cancel my account, talking to him will not change that. I can't believe they will and did hold this account hostage. I realized my trial is almost up I AM BUSY and decided to email the support department so I could verify my request. Finally, a response from [sensitive content hidden]
questioning, why I want to close my account? As if the notes from the other two were not sent to him plus the email. Wow! I have the emails... Sum it all up, I never received an email stating my account was closed. I don't know if they charged the card on file. My bank decided to upgrade my card and they changed my cc info after I had already entered the old cc info. I don't have to worry about my account being charged.

the WORST program we have ever come across. False advertising misled us to many, many things and we were paying for the ultimate package (which by the way states it includes "priority support" but this is not existent. "marketing" is advertised as a feature with the package but they fail to tell you there are limits to text messaging and email. Appointment reminders fail to go out on a weekly basis. Has not been working for 1 month now. List could go on but hope this helps out other businesses - get details of your contract before signing!!

not exaggerating, almost everything. Not customizable, limited text messages can be sent out, can't choose your time the notifications are sent out either. poor customer service help. poor training. terrible report options.

Envision cloud is so important to me in my business. It keeps track of ALL my numbers!! From income to inventory, it’s great! I love the guest reminders! I also love that my staff has access to their schedules and can book appointments from home at any time!

The new boulevard software has some amazing customer Experience marketing, covering all parts of the customer journey.

Summit reports and being cloud based. We can view or work from anywhere!

The free text feature with our plan only allows one text out. I think, since it’s over the internet, there should be no charge. Also, reports should be more customizable.

I love that we are able to not only track our clients, but send out marketing e-mails, sms texting, reminders etc

There are still a lot of things that need to be added that would make our jobs a little easier, but they are constantly adding and updating things. We've used for 4 years and it continues to get better and easier with time.

The program is easy to use and is quickly responsive.

The Mac version you have to hit control then right click on mouse. It's annoying.
Also I would suggest that a notification would pop up if there is a double booking of apts.
It did freeze when we had windows, that is why we transferred to a Mac.

I like the simplicity of the appointment calendar from an appointment-scheduler perspective. I also like the ease of setting up hours, location, confirmations, etc.

Unable to customize the online booking site beyond colors. Not very useable for a school salon, only allows one appointment at any one time in terms of online booking - only manual bookings can override this. Also, customer service chat has very limited hours that do not accommodate our evening employees during their close-out if they have questions. Also, their email marketing only allows us to send. The client filters are beyond basic. And we cannot even see the campaign results. It is only an integration to their own send grid account. Also, the emails not used for the month do not rollover to the next.

It's got everything a Salon would need to sell and book online. There's a simple CRM. Decent reporting (for sales/appointments).

It's pretty archaic in terms of features for marketing. Not to mention if you don't save in two places after updating email templates (which is already time consuming) you loose all of your work. Could really use more customizable reporting. Not great with integrating with other tools needed.

It is extremely user friendly, most mistakes are fixable when training. I love the chat feature when I need to learn something new or need help with anything.

Trying to find a certain report can be difficult, because all the options look so similar. I'd like gift card balances to be displayed in client demographics. I'd also like an option on the waiting list to include any employee, not just one.

The ease of setting it up. The inventory list is easy to set up service section is very easy to understand.

The text messaging feature that sends clients confirmations..

Easy, quick response and lots of levels of use

Need more access to training for new team members

We had used the Desktop version of Envision cloud for close to 15 years and recently made the switch to the cloud version. Things I like: Closely resembles the desktop version so training was simply, Ease of booking appointments, online booking options, automatic confirmation/cancellation of appointments from guest side, Summit Salon reports and easy payroll reports.

It was very time consuming to set up the automated marketing, reminders etc.
When an appointment is booked in person a confirmation email is NOT sent to the guest. ( Shouldn't this be a given with any cloud based appointment software?)
Reports regarding online booking stats needs to be greatly improved (For unbooked appointments-Give more information on what services were being requested, what service provider, and at what time so the salon can adjust accordingly)
Better long term automated email marketing is desperately needed as well as more emails per month without needing an additional subscription.
Register drawer reports are confusing and it is too easy to have accidental multiple drawers open.

We like the ease of use and accessibility.

A lot of functions are not useful and can be toned down.

We have used envision for 18 years one time we tried to move software and it was nightmare but envision was there to help us convert back with open arms.

Payroc processing seems to be run out of someones home there customer service is terrible.

I like how everything is integrated. It works.

Customer service is not included. So if you are having issues you have to email and wait for someone to get back to you.

I only liked this software because I purchased it and was stuck with it and ended up just getting used to it and used it for the last eight years.

It’s too busy! It has several ways of doing the same thing which can be confusing

Easy to train staff and students.

only thing is our errors that are easily resolved through chat