Brushfire Reviews

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151 Reviews

- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome customer service that backs up a great product
Reviewed on 2019/11/19
Pros
Easy to setup as the Brushfire staff are always on hand to help
Exactly what we need for our event planning
Cons
Any problems I have had with it, customer service have always found a good soloution.
Alternatives Considered
EventbriteReasons for Choosing Brushfire
They were too expensive and had too much additional advertisingSwitched From
EventbriteResponse from Brushfire Technology
Thanks for the kind words Gary!
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Event Management Tool
Reviewed on 2022/01/31
Overall my experience has been very smooth, thanks to their Customer Support team! Like I said,...
Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.
Pros
Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!
Cons
A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
BrushFire Review
Reviewed on 2018/10/16
Pros
the ability to add purchases to my Apple Wallet.
Cons
Some of the conferences I have attended we had issues getting all the info we needed.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Absolutely Incredible.
Reviewed on 2019/12/17
My overall experience with Brushfire is incredible. I mean, hands down their customer service is...
My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!
Pros
I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.
Cons
I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!
Alternatives Considered
RegFoxReasons for Choosing Brushfire
Check-in was the most crucial need in shifting. We needed a platform that could easily check people in utilizing volunteers and Brushfire does just that!Switched From
RegFoxReasons for Switching to Brushfire
Overall, ease of use and check-in ability. RegFox is a little more cumbersome for volunteers and users, as well as in reporting. Brushfire gives great high level reporting and as detailed as you need it.Response from Brushfire Technology
Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020!
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Does the (basic) trick
Reviewed on 2021/08/26
We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for...
We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events.
Pros
Brushfire support has been strong. The service is built for organizations that need to handle lots of people in a short time for low cost. We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person.
The price of the service is reasonable.
Cons
I wish there were more options for building an event website. It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website.
Reasons for Choosing Brushfire
We were dissatisfied with Eventzilla's reporting and analytics as well as general usability.Switched From
EventzillaReasons for Switching to Brushfire
Brushire seemed a low-cost, well-built solution that would save us the work of creating our own solution but still provide some flexibility. We were particularly keen on the way Brushfire handles group ticketing--we can set this so that personal information is required only from the purchaser and not from each ticket-holder. (If you prefer, you can require personal information from everyone.)
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Impressed
Reviewed on 2021/07/19
We came to Brushfire from a free, online event website service that wasn't meeting all our needs. ...
We came to Brushfire from a free, online event website service that wasn't meeting all our needs. We have been very pleased at what Brushfire offers, the user experience, the backend for admins, the customer service, and how cleanly it integrates with our content delivery network.
Pros
The user experience for the online site is clean and feature rich. We especially like the option of an integrated paywall and the ability to host multiple live streams with unique user experiences on 1 site.
Cons
We haven't spent a lot of time using the registration site, but it seems to have a more difficult learning curve than the online site. For us, that's ok. We have time to learn the registration side before our first registered event.
Alternatives Considered
RingCentral EventsReasons for Choosing Brushfire
Needed live customer service, better call to action features with attendees, and a company we could grow with.Reasons for Switching to Brushfire
Found out they were developed in the beginning to help a church in Southlake, TX, and then expanded on that originally vision.- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What A Great Team To Work With!!
Reviewed on 2019/12/17
We had been looking for something that would link to our Square account, and Brushfire exactly fit...
We had been looking for something that would link to our Square account, and Brushfire exactly fit the bill for that! In addition to solving that problem, anytime I had a question or wanted our online forms to do just a little something different, the Brushfire team was willing and able to do what we needed in order to make our event a success! Great team!
Pros
I loved the fact that our attendees could go online, choose the events they were going to attend, and pay for everything right then and there! It was awesome!
Cons
I really didn't have any drawbacks to using this software!
Response from Brushfire Technology
Scott, thanks for the review!
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why we switched to Brushfire
Reviewed on 2019/12/17
The customer service has been excellent. Thank you, Johan!
The customer service has been excellent. Thank you, Johan!
Pros
The integration of registration form and payment platform was seamless.
Cons
We had to rely on someone else to set up the initial registration form, so the timing was a bit out of our hands. However, the response time has been extremely good.
Alternatives Considered
Cvent Event ManagementReasons for Choosing Brushfire
We had lots of problems with the integration of the registration product and payment platform we used for a previous conference.Switched From
Formstack FormsReasons for Switching to Brushfire
Price.Response from Brushfire Technology
Beth, thank you for the kind words. Stay tuned for updates to the event setup process!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just flat out Awesome Sofware and Support
Reviewed on 2019/12/17
BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There...
BrushFire is very easy to use and Setup they Helped me create out event in No time Flat. There Support People are just awesome and very helpful
Pros
I like the Ease of setup and Reporting. the Customer support is Outstanding
Cons
The Groups Function Needs to Be 1 and above not 2
The Documents could use a refresher
Alternatives Considered
EviteReasons for Switching to Brushfire
The Fees and there a trusted Christian Resource,Response from Brushfire Technology
Jeffrey, thank you! Updates are coming soon!
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Former user
Reviewed on 2024/06/14
Good I just found cheaper options so when we had to renew a contract we went with on the stage
Good I just found cheaper options so when we had to renew a contract we went with on the stage
Pros
I really like the customer support and that they could take down a block of tickets for me when I needed to block out comp tickets
Cons
It was a little bit more expensive than we would’ve liked
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend!
Reviewed on 2023/03/01
Pros
The support team at Brushfire is the best I've worked with. They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.
Cons
The custom forms and reports are super helpful, but it does take a bit of learning to figure out how to set them up to do what you need.
Response from Brushfire Technology
Thank you so much for your review!
So glad you're enjoying getting to work with our Support Team. They're the best!
:)
We're always looking to improve, so thanks so much for the feedback!
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brushfire
Reviewed on 2022/04/25
Brushfire delivers speedy, world class customer service. If there is anything I am unfamiliar...
Brushfire delivers speedy, world class customer service. If there is anything I am unfamiliar with, the representatives are always so helpful and quick to respond. I have graduated from a beginner user to intermediate pretty quickly with the guidance of their team. This is my 3rd year using this program for our 1000+ person event and
[SENSITIVE CONTENT] has been one of the main CSR's that has supported my many questions over the years.
[SENSITIVE CONTENT] and the rest of his colleagues will guide you every step of the way with much professionalism and joy!
Pros
I appreciate the ease and convenience for the attendees and as the administrator for our program. I love the ability to create custom reports which allows us to send information to all the different departments.
Cons
I can't think of anything to comment on at this time as we love everything about Brushfire.
Response from Brushfire Technology
Margarita, thank you so much for your thoughtful feedback. We're so pleased that you and your attendees are enjoying the ease and convenience of the platform!
- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best ticketing service available
Reviewed on 2017/05/22
Easy monitoring of entire system. This is especially important when using volunteers to take in...
Easy monitoring of entire system. This is especially important when using volunteers to take in money. It is web based and can be used or monitored from any computer or phone and offers multiple payment and delivery options. You can "see" which agents have placed orders. I also like the availability the patrons have to email me directly if there is a problem. The map and directions are also helpful.
Pros
I can monitor orders, agents and release seats from ANYWHERE at ANY TIME, including opening the balcony seating from my phone 200 miles away during a homecoming football event. It is flexible to include seating choices, dinners and other add-ons, and promotional codes. It is easy to create revenue reports and monitor volunteer agents who handle money. We scan tickets at the door from tickets, e-tickets, and smart phones. It also has e-Blast capabilities to communicate with patrons.
Cons
It doesn't automatically show orders as fulfilled when you print. You have to mark the will call orders as you print.
It shows all events when creating reports...which for me is WAY too many. It has a function to uncheck all events but I'd like a function to hide anything that's not in my current season.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Next level platform!
Reviewed on 2019/01/25
Setting up an account on Brushfire is a life saver. Initially, I had problems with keeping all of...
Setting up an account on Brushfire is a life saver. Initially, I had problems with keeping all of my data organized, sending out emails and keeping track of registrants. However, through the help with my amazing customer agent, I was able to accomplish a successful set up with a professional and organized site. He even made me aware of options that I was not even aware of. I would say that the customer service was my highlight, as I felt that he was directly with my team. He literally set up calls with me until everything was working smoothly and to my complete liking. He was the most patient person I've worked with that wasn't directly tied to my ministry. He truly took on the care of ensuring a thorough set up as if it was his own. I truly value my whole experience!
Pros
I like the organization & variety of it all. It's not just a template site, but you can make it customized in how you want it with ease. I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides. Also, when registrants sign up, they can login back in and track their payments and amount owed.
Cons
It's very overwhelming because there are a lot of moving parts & options I didn't know about because it's very complex. However, that is solved by customer service call.
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
These folks are AMAZING!!!
Reviewed on 2021/12/02
Top notch! Our last ticket platform went bankrupt robbing us of nearly $10,000. We were so...
Top notch! Our last ticket platform went bankrupt robbing us of nearly $10,000. We were so discouraged but we now regret not starting with Brushfire. A great company!!
Pros
From the onboarding demonstration with [SENSITIVE CONTENT] to the frequent contact with Brushfire's customer service reps [SENSITIVE CONTENT] were AWESOME! Customer service of this caliber is so uncommon these days. Brushfire sets a new standard for customer service!!
Cons
Nothing yet. Buying group tickets is a bit confusing but customer service reps were able to help us get through it.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
camping in zambia
Reviewed on 2019/11/19
it has been difficult to receive funding
it has been difficult to receive funding
Pros
easy to use but my organisation has never received anything it is even difficult to explain that we have benefited anything from Brushfire
Cons
accessble on the internet but difficult to recieve
Response from Brushfire Technology
Lasky, we're sorry you've found Brushfire difficult. Visit http://get.brushfire.help to talk to our team!
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brushfire is THE answer to your ticket management needs.
Reviewed on 2019/12/17
The customer service is absolutely amazing. When emailing questions, response time is almost...
The customer service is absolutely amazing. When emailing questions, response time is almost immediate and if you need to chat in person, that is an easy process as well.
Pros
Ease of use, exceptional support, and quick response time.
Cons
For choosing seats at banquet-style round tables, we were not able to use Brushfire because you could not choose a seat AT the table. You had to go to a different screen and choose a seat--with all the seats in a row. We would LOVE to see this feature added so that we can use Brushfire for all our needs.
- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brushfire has been such an incredible company to work with for all of our events!
Reviewed on 2017/05/16
It is very helpful for us with all of the different events that we do! The call center is SO...
It is very helpful for us with all of the different events that we do! The call center is SO helpful and the team is so helpful and amazing to work with :)
Pros
We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events!
Cons
There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support is a great quality!
Reviewed on 2017/05/16
Keeping track of attendees and campers and able to reports very quickly
Keeping track of attendees and campers and able to reports very quickly
Pros
We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great.
Cons
Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brushfire Success During COVID 19
Reviewed on 2021/06/24
We only experienced a problem once during the 13 months we used Brushfire for registration.
We only experienced a problem once during the 13 months we used Brushfire for registration.
Pros
Brushfire enabled our church to open in May 2020 when most churches were closed. The COVID-19 pandemic was just getting started and we were able to make reservations for the congregation members that still wanted to attend service in person. Great tool to use for events.
Cons
No problems except operator error at times. Anytime I had a problem [SENSITIVE CONTENT] was always an email away and fixed the problem within minutes. Always gave great customer service!!!
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Brushfire has made managing three distinct events - very easy and very organized.
Reviewed on 2017/05/23
The ease of managing three distinct events with very different registration needs. Brushfire met...
The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution.
Pros
The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Event Management Software and Wonderful Customer Service!
Reviewed on 2022/11/23
It's been an easy-to-use software since switching over from another software. Their Customer...
It's been an easy-to-use software since switching over from another software. Their Customer Service is Excellent! [SENSITIVE CONTENT] is an amazing staff! She responds in time with just the right answers I need!
Pros
Customer Service Support is Excellent! The software is easy to use with numerous features.
Cons
There are still features that Brushfire had mentioned they are working on. I can't wait for those to be finalized.
- Industry: Performing Arts
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brushfire Review
Reviewed on 2019/12/17
My overall experience with Brushfire has been great! I would like to learn more about Brushfire...
My overall experience with Brushfire has been great! I would like to learn more about Brushfire because I believer my frustrations with brushfire are things I do not know about the program.
Pros
What I like most about this software is the price and customer service.
Cons
What I like least about this software is the app.
Alternatives Considered
EventbriteReasons for Switching to Brushfire
Price, customer service and lookResponse from Brushfire Technology
Thank you, Natalie! We're releasing updates to the app soon!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service
Reviewed on 2022/08/02
My overall experience with Brushfire was great! What made that possible was the great customer...
My overall experience with Brushfire was great! What made that possible was the great customer service that was provided to me by [SENSITIVE CONTENT] . His patience and the way he made himself available to ensure our experience was excellent was commendable.
Pros
What I liked most about the software is it allows the ability for the platform to be set up in a way that would work for the attended audience.
Cons
What I like least about the software is not having the ability to put pre-recorded videos in a particular order.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesom, easy, and perfectly suited to our needs!
Reviewed on 2017/05/25
We used to do ticket sales on our own or through a local company - Brushfire is so much more...
We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results.
Pros
The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.
Cons
A small learning curve for new users, however, tech support is available and goes above and beyond.