We have better visibility of our reps activity because of Movista. Our Movista account manager is very responsive and has been a great support to us, but we feel a disconnect as it does not seem that she is in-tune with how we specifically are using the platform. We have begun to gain valuable data from the system but the reporting functionality needs improvement.
I like being able to monitor rep activity using the Work Log and Breadcrumb Trail. I find it easy to manage a large number of locations (8,000+) and reps (300+) in this system and updates are made quickly when I request them. The custom fields within Movista allow us to truly customize the platform to our needs and we can set-up a wide variety of projects and narrow down which retailers/reps are assigned to them.
The payroll aspect of Movista was a large selling point for us but ultimately was not functional for our needs and was a source of confusion for our reps and managers. We ended up reverting back to our former payroll management platform. Also, the format in which data exports from Movista is often difficult to manipulate or use effectively for internal reports. We have voiced suggestions to improve the functionality of Movista but have learned that the development request process is very slow.
Thank you for the compliments on the platform and the customer support we provide. We take pride in our work and love to hear comments about the rep activity and the work log. Your ability to manage locations and reps is important in today's ever-changing world, and we're honored to play a role.
We're committed to continuous improvement and we value your partnership greatly. We're rapidly adding talent to our team which allows us to develop and improve faster for our clients. All of our development and testing is done in house, and until something is 100% ready, we don't release a new build.
We appreciate our relationship and look forward to continuing to build our partnership. We're particularly excited about the improvements you mention regarding reporting and we're always here to capture other improvements you'd like to see prioritized in our product road map.
We can pull and view information regarding our techs in real time. We have been able to customize our mPlans and have been able to adapt its features to our growing business.
That all work at various retail locations is done via app and available on managerial portal. No more paper for our techs. Customer Support is excellent.
The scheduling feature. Due to the number of techs and schedules, it does not work for us.
Thank you for your feedback and for your amazing partnership. We look forward to even more
improvements to the platform, including scheduling functionality.
If there's any way we can help you or your teams, we are always here. Thank you again!
I like the overall feel and design from a UI standpoint. Very easy to navigate and appealing from a user-side.
Extremely unstable and not ideal if user needs to work in any environment that is less than a Utopian situation
Thank you for your review of the ONE by Movista app and the compliment regarding the user interface. Over the years, we've worked hard to continually improve the app to make it intuitive and user-friendly. This commitment has made the overall experience more optimal for the field users.
Since our app is ever evolving, our most recent versions have eliminated some of the difficulties that some clients have experienced when using older mobile devices. ONE by Movista is a reliable application when used with the recommended minimum device OS and app versions. If there is anything less than an ideal encounter, we care deeply and want to help.
Thank you for your candid feedback and we look forward to addressing each and every concern with you in person soon.