Virtual PBX Reviews

sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.

there was absolutely nothing i did not like.

The ease of use and how cheap it is so you did not lose your phone numbers from business accounts

There was nothing I could like least about software it has done everything we need it to and more !

Don't need to hassle with configuration changes once the system is setup.

Settled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan.

Overall it’s the only one I can use as wish before I find them I did try many others.

The customer service is impeccable and knowledgeable

I have used them for over 10 years..have been very pleased, with the system and customer service

I cant find anything that ,I do not complain about

I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.

Some of the settings aren't user friendly unless your very computer savvy.

I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not.

NOTHING! So many features at your fingertips and really has made managing a call center rotation so easy!

Easy to use system once I set it up and when I did have a problem it was corrected easily

Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved

Customer Service is top notch.
Feature rich platform

nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out

Set up is quick and easy; Call quality is excellent

Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.

Ease of use, working with customer service.

A tad confusing but, VPBX offers excellent support/explanations

We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

THE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED.

NOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT.

The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business.

I'm finding it difficult to identify something I don't like about the software...

Easy to work with, very flexible, really nice team to work with.

User interface could be updated but is definitely workable.

The price cannot be beat. I am happy with the service and customer service. Easy to use.

Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.

The customer service I recieved was excellent. The person I spoke to was able to quickly identify the problem and help me solve it.

There were no cons as far as I could tell

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.

As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.

It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.

Very infrequently, the calls we need to be recorded don't not work

- fairly easy to set up
- lots of features, even with the most basic plan
- tech support has been very responsive!!!
- received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly

- in the future, I will likely need more minutes than the basic plan offers & the next pricing tier is more expensive than their competitors

Any issues are resolved immediately. I have always had professional service and follow-up.

It is always dependent on our internet service providers quality.

VirtualPBX made it easy for every member on my team to communicate effectively and without time being wasted on setting up calls and making sure each member was present.

I think the visual layout could have been more visually pleasing, from a creative standpoint, but other than that this is a great app.