TestRail Reviews
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173 Reviews

- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Best test-case management tool.
Reviewed on 2018/12/23
TestRail can be a helping hand to the QA engineers. It can now be integrated to JIRA for easier...
TestRail can be a helping hand to the QA engineers. It can now be integrated to JIRA for easier project management and testcase management, User need not to keep track of both of them seperately.
Pros
-TestRail provides easy management of test-suites, test-cases, test-runs. Easy management for maintaining agile methodology in the project.
-Feature to export/import files for test-cases from xml, csv and xls files.
-The provision to define milestones can be useful for maintaining release-wise goals.
-The User can define the expected duration and priority for a test-case.
- The representation and reporting are the best part of this software, the user can see the progress of the test-run in various formats as pie-chart.
Cons
- Test results should be editable as required in some cases.
Response from IDERA
Hello Prasuk, thanks for your awesome feedback. We really appreciate it.
Also, you can now modify test results. This permission can be enabled by administrators using the Administration > Site Settings > User Interface > Editing Test Results field. Please note that any test modifications must still take place within the period defined in Admin > Site Settings > User Interface > Editing Test Results field.
Please do not hesitate to write to us at [email protected] in case of any additional feedback/comments.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Testcase Management
Reviewed on 2020/03/16
We enjoy using this tool because it takes little time to train new members and easy of using....
We enjoy using this tool because it takes little time to train new members and easy of using. SImple and faster.
Pros
Ease of use. Simple and intuitive flow for the workflows that can be customized based on your work.
Cons
Traceability is based on how you configure. Little confusing if you try to explain to users not familiar with the tool.
Response from IDERA
Thank you for your review! Our experts are working hard towards improving TestRail's user experience, especially for beginners.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
TestRail good for somethings, but not for others
Reviewed on 2019/01/17
We believe that testrail is basic like any other test case management system, features are fairly...
We believe that testrail is basic like any other test case management system, features are fairly generic, workflows are fairly dated. However UI is good, probably due to the app being basic. We use it because teams have already comfortable with it, but by no means is this a tool that can solve new development methodologies such as continuous integration test management. If you understand the tools limitations, then may work for you, but we find it to be lacking and at this stage have stopped integrating our CI test runs into the tool.
Pros
TestRail's simple UI and functionality is straight forward. Easy for people to jump in and use the tool, assuming that the tool fits Dev/QA's team workflow and method of usage. For the administrator, access is easily manageable, and provides multiple categories for restricting access and defining user roles within the organization.
Cons
TestRail is no different than other test management systems, beside the front end and UI benefits. TestRail is good for teams who initiate test planning, test case creation, and management specific to older QA management styles. When introducing continuous integration testing into a development/QA' teams methodology, this is where TestRail needs improvement . TestRail does not do a good job logging individual test runs for historic tracking, DB backend cannot handle the data that is pushed to the system, and we often have to delete DB records to help with performance and lookup. Usually without these backend hacks, the system performs very poorly and is slow. TestRail may be good for teams that have not adopted advanced development and QA practices, but if teams want to integrate CI testing with test cases and suites within TestRail this is where we find it to fail.

- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
TestRail: Great for companies willing to pay for it!
Reviewed on 2019/01/17
Working on a Global team, TestRail enabled everyone to have a seat at the Test Case management/creat...
Working on a Global team, TestRail enabled everyone to have a seat at the Test Case management/creation table. Editing existing test cases was very easy to do, and the GUI makes it easy to find any existing Test Case you are looking for.
Pros
First of all, TestRail is an extremely smarter way to track and maintain test cases than using Excel. I like how easy it is to create new projects, create custom fields, create test runs, and generate good looking reports to submit to your managers. The GUI takes a little bit to get used to, but once you get a hand of all of the key-shortcuts moving around the application is easy!
Cons
My least favorite part about this software is the JIRA plug in. In order to see the linked test cases from TestRail in JIRA, you need to have a TestRail account. In my company only the testing team had TestRail accounts, while the rest of R&D didn't. While it was helpful for me as a tester to see the linked test cases on a JIRA bug, when we started off with TestRail we had assumed everyone in the R&D department would be able to see this information so we could be more transparent in our testing. My company was not willing to pay for 100 TestRail accounts, so this was a bummer. If yours is then TestRail might be right for you!

- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Works well for basic test management, but no innovation in years
Reviewed on 2022/09/20
Pros
Easy to set up and understand. Does not require a lot of in-depth config to hit the ground running.
Cons
They have not added new features and improved the product in a very long time. It's only incremental updates and fixes.

- Industry: Nonprofit Organization Management
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An easy, customizable tool that could be improved.
Reviewed on 2019/01/17
Pros
Compared to other test case management systems TestRail is relatively easy to set up and configure and maintain. The online documentation is readily available, concise and thorough with useful links to further information. The UI is familiar enough to users of other commonly used test management systems that they don't take long to feel comfortable with TestRail, making implementation and adoption easier. The vendor support is quick and helpful.
Cons
It would be helpful to have more examples of how to realize the effectiveness of Milestones versus Test Runs and creating Test Case Templates. All of these are configurable within the UI however it takes a lot of trial and error to find how to make use of these features to best effect. Fields can be customized but some of the choices for required fields seems unnecessary, such as "Estimate" for test case. Adding the option to enter a "Description" or "How to Use This Field" for custom fields would be a useful addition as well.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Regression testing
Reviewed on 2021/04/26
TestRail was implemented to do the record taking for manual regression testing and planning.
TestRail was implemented to do the record taking for manual regression testing and planning.
Pros
Great product allowing us to keep history of our testing and specifically regression testing of our software development team
Cons
Find some reporting can be difficult, but in general it is a great tool for managing our regression testing test cases, and ensuring that they have all been run.
Response from IDERA
Hello Bruce, thank you for taking the time to share such a detailed review of your experience using TestRail.
We are always looking to improve the experience for all users. If you could share any more detailed feedback around what you'd like to see differently in the reporting capabilities (either here or by sending us a few screenshots at [email protected]) that would be very much appreciated!

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best test management tool for QA
Reviewed on 2020/06/09
It saves my time and its very useful for QA use this tool, actually you can create everything in...
It saves my time and its very useful for QA use this tool, actually you can create everything in this tool and not use other tools.
Pros
I'm using this tool everyday at my work, create test cases, tracking their status, and also create different reports to see the status. This tool works fast, has good user friendly design, by tracking results you can get an email notification.
Cons
Didn't find any drawbacks its really fast and convenient in using, also help to keep all info in one place.
Response from IDERA
Hi Yana, thanks so much for leaving us a review! Super glad to hear how useful TestRail has been for supporting and streamlining your QA work.
Feel free to reach out to us at [email protected] if there's ever anything we can do to help!
- Matt C from TestRail

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool that works great.
Reviewed on 2020/11/26
We use it in the center of our company's servers to monitor the additional software that we have...
We use it in the center of our company's servers to monitor the additional software that we have implemented, and those that are our own totally belonging to us, to identify when it presents errors or lack of maintenance in internal systems, to guarantee the full functionality to the maximum of each one of the programs that we have, including that we manage test cases, whether manual and automated or plans and executions.
Pros
Testrail appeals to me to a great extent, mainly due to its versatility in the functions it offers, which are software tests with a fully customizable scalable test administration, which allows determining the sectors in current availability of the system, which accesses it to this platform suggest updates to the servers on which the service was implemented, and that modernized renovations and establish again, guaranteeing a performance in the work in a magnificent way.
Cons
Being a software that is based on the state of the systems that move the platform of a company digitally, it does not contain the main functions that will promote a better service on a large scale, one of these missing definitions is the compatibility test of others programs with the company's servers or with the systems that they already have implemented, which can turn out to be a problem of medium magnitude, since it does not have a complete tool.
Response from IDERA
Thank you for taking the time to share such a detailed review of your experience using TestRail.
We are always looking to improve the experience for all users. If you could share any more detailed feedback around what you'd like to see differently in the interface for compatibility testing (either here or by sending us a few screenshots at [email protected]) that would be very much appreciated!

- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Perfect QA platform for teams spread across the globe
Reviewed on 2019/01/17
Pros
- Web based - doesn't require a localized server installation (unless you want to) and can be accessed by anyone with credentials, no matter where they are located without any effort
- Very easy to use and gives you a very neat category division when it comes to test cases, test runs and milestones
Cons
Can't search and replace words in multiple test cases at the same time which makes it harder to re-use existing test cases with only small changes
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
TestRail
Reviewed on 2023/11/15
Pros
I enjoyed using the free trial (non enterprise) version. I think it one of the best test case management tools out there. Simple in use, intuitive, functional.
Cons
I didn't encounter any major issues with TestRail.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Wonderful for testing and analytical reviews
Reviewed on 2022/03/22
I have used TestRail for the last five years for user acceptance testing and have used it for...
I have used TestRail for the last five years for user acceptance testing and have used it for creating test cases, adding results viewing the history of results, creating reports, etc. It has been of great help for me and made my work as a QA very easy. I can't imagine working with excel and losing results due to some problem with my workstation or something, plus it becomes very difficult to maintain it in one place. TestRail is a great product and I highly recommend it.
I also thing TestRail can still take some inspiration from zephyr to include their reporting metrics and easier importing of test cases and their mapping.
Pros
For me the best thing about TestRail is the visual representation of the test results in the form of graphs, This gives me a quick and easy idea about the stability of the tested software, another thing that is very useful is the format of test suites and test runs.
Cons
I think importing testcases from excel can be made a little easier with better mapping and easy uploads.
- Industry: Industrial Automation
- Company size: 501–1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Useful automated testing
Reviewed on 2023/02/18
Pros
Very well organized, I like how parametrized testing is made easy with plenty of functionality. During the period we tested it, it was stable and we had little to no issues in using it.
Cons
It should be more flexible in terms of securing and organizing test assets and testware in general. We also found it has a steep learning curve if you are not tech savvy.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Stellar Feature Rich Platform
Reviewed on 2020/03/16
Pros
The ease of use for maintaining, connecting and sharing test cases are unrivaled. The platform is so feature rich every time I think of a feature I want to request they already have it!
Cons
Takes a good amount of time to spin up a valuable framework. I think this can be mitigated by some test case best practices or maybe a super-user demo within the platform.
Switched From
CucumberStudioResponse from IDERA
Thank you for your review. TestRail's team regularly holds free live webinars on how to use TestRail - the are also available on demand: https://www.gurock.com/testrail/webinars?utm_source=adwords&utm_medium=cpc&utm_campaign=dach_en_dsa&utm_content=&gclid=Cj0KCQjw09HzBRDrARIsAG60GP_ehxFpBMXyq4LpRnrpbUWQtfZSisx5yVS9728coJKu3wSHmoKbsesaAlTxEALw_wcB
You can also watch our training videos here: https://www.youtube.com/watch?v=O-KDkGJYA2k&list=PL0VF8QJoqsVjVIr-KFpquhGidVQxGbSIo
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use Test Management tool
Reviewed on 2021/08/26
Pros
Its very easy to add the test scenarios in the existing Test Run. We can create multiple Test runs and could create a lot many reports with different filters. As an admin too its very easy for me to give specific access to different members in my team.
Cons
There should be some report format where I could show the Stories, linked Test scenarios, linked defects and their status in more readable way. As of now its there but I feel their is a need of more clarity in the reports.
Response from IDERA
Hello Manish, thank you for taking the time to share such a detailed review of your experience using TestRail.
We are always looking to improve the experience for all users. If you could share any more detailed feedback around what you'd like to see differently in the reports (either here or by sending us a few screenshots at [email protected]) that would be very much appreciated!

- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easily modified to work with your testing methodology
Reviewed on 2017/06/15
We were able to import our large set of tests in just a few short days and be up and running with a...
We were able to import our large set of tests in just a few short days and be up and running with a more robust tool that offered us an agile transformation.
Pros
*customized for any project
* easy to get reports from
* web based
* can import from variety of other tools
* good forums for help and ideas
Cons
* can easily make it complex for others depending on how you setup
* a few known issues that can cause data loss
Response from IDERA
Thanks so much from the TestRail team Juan for taking the time to complete this review.
- Industry: Mining & Metals
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Test Management Software
Reviewed on 2017/10/12
Excellent manual test management with the ability to integrate with our automated test software....
Excellent manual test management with the ability to integrate with our automated test software. Overall, we have a feature-rich and fully functional tool for our test management needs.
Pros
The ease of use for this software has allowed our company to transfer from paper test sheets to logins for our end users. This test software had an answer and feature for every question we had.
Cons
There's very little to dislike about this software. The report extract is a bit clunky. When a report is emailed to an email address, it's sent as a zip file with an html file. The extra steps required to view a report eliminate the usefulness of this feature.
Response from IDERA
Thanks so much from the TestRail team for taking the time to complete this review.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Qualit Assurance Manager
Reviewed on 2019/01/17
I test software builds for a system which is installed into Taxis around the US. Each city has it's...
I test software builds for a system which is installed into Taxis around the US. Each city has it's own configuration, rules and templates for printing & displaying info. There are several hardware configurations any taxi might have. By creating Projects based on functionality, I can copy/paste each required Project into a master Project then as a Test Run is created, check on/off individual Sections as needed and then test each build accordingly.
Having a report for each test Run allows management to go back & view each build's tes Run results when any "issue" is complained about by fleets/drivers to verify whether it was working or not in that build - as drivers are sometimes worse lairs than Lawyers or Politicians
Pros
1- versatility to create Projects which allow base line Test Cases to be used in a variety of different test runs for different products.
2- ease of being able to import test cases from existing methods
Cons
The main issue I have is the Projects are listed as a flat-file. We have several different groups which have created Projects and even though they might be testing a given entity from different sides, they have to name their Projects differently. We prefix each project with a Group Name so the Projects can be "grouped" and easily referenced from the main dashboard.
Another less important issue is there isn't really an easy way to make a backup of our entire Dashboard. We can Export each Project but I don't see any way to make backups of anything else outside of offloading each individual entity which really isn't all that hard.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool
Reviewed on 2019/01/17
Has enough good functionality to use it daily for our business. It simplified our everyday life.
Has enough good functionality to use it daily for our business. It simplified our everyday life.
Pros
All the test cases at one place. Easy to create and execute runs. Simple reports are easy to add and use as test evidence. Ability to use runs for multiple releases at the same time
Cons
Pre-built reports. Can not customize much . No multi-select for the test cases ( cannot use shift select). Unable to update test definition from the test runs
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
TestRail Review:
Reviewed on 2019/01/17
Pros
It's easy to use and you can get moving on your test library pretty much right after sign up. There's not much of a learning curve.
Cons
The only complaint I have is that when writing a test case by steps, adding a next step is a little cumbersome. It would be nice it there was an alternate command like shift + arrow down to add another step rather than selecting the tiny "add step" link.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Test Management Ease
Reviewed on 2019/01/18
Managing multiple releases is easy going. Folder Tree Structure is well organized.
Managing multiple releases is easy going. Folder Tree Structure is well organized.
Pros
User Friendly, Simple UI. Report creation is easy.
Cons
Searching ability can be expanded to include more parameters. Sometimes cannot find a test case.
- Industry: Media Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
TestRail and JIRA
Reviewed on 2019/01/17
Works well for our enterprise!
Works well for our enterprise!
Pros
The software's very integrated with JIRA
Cons
They could improve testing matrixes, reporting like KPIs, Test Coverage, and really need a link between requirements/stories and code coverage.
- Industry: Broadcast Media
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Test Management platform
Reviewed on 2019/01/17
Pros
User friendly, easy to use and to customize, fast and available as a service.
Cons
It's getting more expensive, especially when comparing 2018 to 2019 costs (47% increase)
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TestRrail Case managment
Reviewed on 2019/01/21
Pros
TestRail Case managment software helps a lot with manage of the testing process.
Cons
Missing possibility to set default tester per test case.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
light & friendly test case mgmt. tool
Reviewed on 2019/01/17
Pros
easily use, friendly UI, open API for integration and fast customer response.
Cons
performance issue for large company & heavy users