Epic

4.4 (406)
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Modular, cloud-based ambulatory EMR software

Overall rating

4.4 /5
(406)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support
4.2/5

88%
recommended this app
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406 Reviews

Kyle
Kyle
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Possibilities are unlimited

Reviewed on 2018/12/12

I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. ...

I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. Compared to most other EMR software out there it is far ahead of its competition. It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

Pros

Epic is extremely versatile in its ability to provide a lot of functions to its users in the healthcare settings. With its new updates setting up orders for patients have never been easier. From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

Cons

Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas.

Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

Euphartes
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great EMR System

Reviewed on 2024/06/25

Excellent, scheduling process, excellent navigation through the system tabs and accurate collection...

Excellent, scheduling process, excellent navigation through the system tabs and accurate collection account

Pros

Easy Navigation through all of the systems

Cons

Can’t control the patient duplicate files

Alicia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Epic Review

Reviewed on 2024/10/31

Epic does make healthcare tasks easier at times however it is often difficult to make changes.

Epic does make healthcare tasks easier at times however it is often difficult to make changes.

Pros

Epic allows me to communicate for e-prescriptions. Epic has a mobile app that comes in handy.

Cons

Often hard to navigate throughout the system and can become costly

Samantha
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Epic Software

Reviewed on 2024/11/11

I like it. I think it's a very useful tool and kind of the "boss" when it comes to healthcare...

I like it. I think it's a very useful tool and kind of the "boss" when it comes to healthcare record software. Everything is easily accessible and easy to manage.

Pros

I do like the fact that all information is in one dashboard. Upcoming appointments, past appointments, health records and vitals. It makes it easy to add and keep track of everything.

Cons

I think it's expensive compared to others

Bryan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Difficult to start

Reviewed on 2024/02/08

After the difficult start up and training on Epic its a great product and i am happy to use it

After the difficult start up and training on Epic its a great product and i am happy to use it

Pros

Its an all around great EHR it keeps patient flowing and everything a provider needs in one place easy charting for patient care

Cons

Difficult to start learning it takes time

Geena
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly reccommend

Reviewed on 2024/10/26

Overall, I feel EPIC is easy to navigate and user-friendly outside of external systems real time...

Overall, I feel EPIC is easy to navigate and user-friendly outside of external systems real time updates.

Pros

I have used several versions of EPIC, and I feel the layout is weel thought out and organized. The system is user friendly as I have trained employees on the system, and they catch on fast.

Cons

The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates.

Laura
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Epic Experience

Reviewed on 2024/10/18

I love that I can work for different hospitals that all use the Epic system. It makes for steamlined...

I love that I can work for different hospitals that all use the Epic system. It makes for steamlined and easy referencing of information. Very modernized and user friendly compared to other outdated medical record platforms.

Pros

Epic is extremely user friendly, allowing all medical records to be accessed on one place, in a format that is easy to read.

Cons

Epic is a huge system with a lot of icons to learn to navigate, which takes a lot of time and practice.

Lauren
Overall rating
  • Industry: Medical Practice
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Epic is Epic

Reviewed on 2024/11/16

Epic was quick to orient to. Easy to make personalized templates. Visually appealing.

Epic was quick to orient to. Easy to make personalized templates. Visually appealing.

Pros

-Toggle through to *** to add documentation
-View other therapist's schedules
-Accessing referrals and client medical history
-Adding personal templates

Cons

Hard to remember all of the .phrases to insert personalalized templates

Ella
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easiest way to schedule patients!

Reviewed on 2024/11/25

I used Epic to create patient accounts, find patient information and schedule patients in clinic.

I used Epic to create patient accounts, find patient information and schedule patients in clinic.

Pros

I liked the ease of scheduling patients in our clinic

Cons

At the time we did not have full Epic cape abilities so I was not able to see patients charts in Epic

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The standard in Medical programs

Reviewed on 2024/11/11

Use it for all my patient info and appt data

Use it for all my patient info and appt data

Pros

Extremely thorough and endless data, can create a report for pretty much anything.

Cons

wish there was a laymans version for those of us that dont need everything. Also frequently hear schedulers talk about how they have to check in all appts individually and theyre should be a select all option

Jessica
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall easy to use.

Reviewed on 2024/10/21

Overall it’s easy to use and has a lot of tools to chart with. There’s multiple ways to do the same...

Overall it’s easy to use and has a lot of tools to chart with. There’s multiple ways to do the same task but once you learn one way it’s easy to use.

Pros

Easy set up and easy to open up patients charts. There’s a lot of personalization available. Aesthetically pleasing and can change the colors/look of it.

Cons

There’s too much clicking to do one task. Too many ways to do the same task, so teaching someone how to use it can be difficult.

Anna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love Epic so much

Reviewed on 2024/08/19

It was super easy to navigate it and get my job done!

It was super easy to navigate it and get my job done!

Pros

Super easy to use, to find what you need, to upload items to a patient's chart.

Cons

Very expensive, only good if you are a massive corporation with tons of employees/patients.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best EMR system available for inpatient

Reviewed on 2024/03/25

I have worked with many EMR in the last 10 years. EPIC is easily the best EMR available for...

I have worked with many EMR in the last 10 years. EPIC is easily the best EMR available for inpatient and outpatient setting

Pros

Easy to use for all users both for tech savy and the older generations
Like the smooth transitions and customization to each end hser

Cons

How it can be different from institution to institution so if work at multiple sites it is slight different at each place.

Emily
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why epic is good

Reviewed on 2024/09/10

Pros

How easy it is to use and to access what I need

Cons

How some stuff doesnt match the stuff in immpact

Jammie
Overall rating
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Epic is my favorite system to use

Reviewed on 2024/02/19

Overall it is one of the easiest health care systems I have used. I wish all facilities had this...

Overall it is one of the easiest health care systems I have used. I wish all facilities had this program.

Pros

The best part about Epic is that its an easy system to use and all the information is in the patients chart.

Cons

You do have to do a little digging into the charts to find out older information on the patient.

Ben
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

EpicCare Review

Reviewed on 2024/03/26

We really enjoy EpicCare so far and plan on implementing it in other clinics.

We really enjoy EpicCare so far and plan on implementing it in other clinics.

Pros

I really liked how easy EpicCare is to work with. You can move around from patient to patient, labs, procedures, etc. with ease.

Cons

I thought the scheduling aspect of EpicCare was a little cumbersome. I don't work with scheduling much though.

linnie
Overall rating
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Unnecessary changes

Reviewed on 2023/08/08

Cons

They are constantly making unnecessary changes to the system. It makes usage difficult because you have to hunt for what you are looking for. They change things that just add additional clicks with no actual benefit to the change. It is very frustrating to get used to where something is located and then find it suddenly not there or to find the whole process of getting to what you need has changed. For example my telehealth visits are now listed as office visits and then you have to make 10 additional clicks to make it a televisit and then on you schedule you have to click 10 more steps to make it show as a televisit on you screen so you know if they are coming in or if you are supposed to be calling them. This constant change is VERY aggravating and unnecessary.

Terence
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Complete rubbish

Reviewed on 2023/12/06

Terrible- their customer service is also a joke. Reported a simple problem 5 times - took 5 hours...

Terrible- their customer service is also a joke. Reported a simple problem 5 times - took 5 hours and still not resolved

Pros

Nothing is good about this system. Don't consider it

Cons

Takes over 2 hours extra per day to fill in their unecessary forms.

Mo
Overall rating
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Epic experience

Reviewed on 2023/10/30

Pros

Easy to use, the care everywhere. Features is very important for patient care.

Cons

Dragon is not always accurate, with many dictation errors

Kassandra
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

EPIC charting in the hospital

Reviewed on 2023/06/22

Pros

This program is very easy to figure out and maneuver. It is reliable for nurse charting. Documentation is easy to find as well as submit.

Cons

There are too many options for charting. Each selection comes with many options as an answer. I think it would help if this was narrowed down to the most common answers and just leave a comment area for answers not preset.

Zacharia
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Epic is the gold standard in EMR / EHR for hospitals and healthcare systems

Reviewed on 2022/02/28

I've come across EpicCare EMR in so many specialty hospital care settings. It's nearly always been...

I've come across EpicCare EMR in so many specialty hospital care settings. It's nearly always been a pleasure to work with healthcare systems that directly use Epic.

Pros

It's all inclusive. Epic has a module for virtually every medical and healthcare related specialty, function, and revenue-cycle driven procedure. I like that some of the best academic medical centers and healthcare systems in the US use Epic.

Cons

Epic is very very expensive to implement, and it can be overwhelming for health systems to implement all at once.

Nick
Nick
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The BEST EMR out there

Reviewed on 2019/07/18

Having used another EMR (in addition to paper charting), this is by far the best product out there....

Having used another EMR (in addition to paper charting), this is by far the best product out there. Navigating different clinical unit censuses and consult lists is simple (and you can customize what information is listed within these lists). Within the medical record, tabs make it easy to navigate between lab results, demographic information, and chart notes. It is quick and easy to do a chart review and, in fact, Epic denotes which notes are new since your last review of a patient's chart, so you don't have to spend time looking for new information. Flowsheets, templates, and free-text options make it easy to format information in the way that is appropriate for you or your department's practice. Flowsheets can also be tied to a particular note (and can be easily imported) so that you can see both from one screen. SmartTexts can also be created for phrases or data you use frequently so that you can utilize a shortcut rather than typing those things repeatedly. Reports can easily be created to pull data from patient lists and Epic does a great job customizing layouts that are best for your particular organization.

Pros

Best layout, easy to navigate, quick documentation

Cons

Epic is consistently working on new functionalities and layouts, and sometimes the implementation of new things with the EMR becomes laborious to relearn when there is little added benefit.

Meagan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Supply management

Reviewed on 2021/07/22

Epic keeps track of many of the systems that we use in can help with preventing supplies from...

Epic keeps track of many of the systems that we use in can help with preventing supplies from running out or being wasted

Pros

I like that the software and how it manages the multifaceted aspect of healthcare systems management

Cons

Epic systems in integrated into most of the healthcare network that is used in our company. It makes it hard to use on the system goes down or is unable to function do the upgrades

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

EpiCare is easy to use once you get into the flow

Reviewed on 2022/05/11

Overall I never had any major issues with EpiCare

Overall I never had any major issues with EpiCare

Pros

It didn’t allow you to miss critical steps in documentation

Cons

It runs very slow if your company doesn’t have high speed processing computers

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Epic Review

Reviewed on 2019/04/12

Overall, I like Epic and think that it makes ordering and charting things easy when you make them...

Overall, I like Epic and think that it makes ordering and charting things easy when you make them into pre-programmed lists.

Pros

I like that you are easily able to chart on patients, you can make preset templates for charting and can preset order sets, and you are able to do everything electronically, including connecting to the PACs system and requesting documentation from other companies. You are also able to switch between inpatient and outpatient settings easily. Dragon is very compatible with this system.

Cons

I dislike that the EPIC system can vary depending on different healthcare setups, and can cost a lot. Epic can also take a while to catch on to, depending on how well you know computers. Finally, it can sometimes be hard to find different patients and patient lists on the inpatient systems if your healthcare system is large.