--- description: Learn how SuiteCRM can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SuiteCRM Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SuiteCRM](/software/112771/suitecrm) # SuiteCRM Canonical: https://www.getapp.za.com/software/112771/suitecrm Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/112771/suitecrm?page=2) > SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any industry, in businesses of any size > > Verdict: Rated **4.2/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SuiteCRM Manage time using the calendar module which allows users to schedule meetings, calls, tasks, and share their calendar with other team members so that everyone is on the same page. Create, track, evaluate, and manage marketing campaigns using SuiteCRM. Users can create campaigns, send out email marketing content, automate marketing tasks, analyse results with reports on open rate, conversions, and more. Use templates to save time including email response templates for helpdesk staff to respond to common queries quicker, and web form templates to create forms for capturing leads by embedding into the company website. Integrate with a wide range of third party applications including marketing solutions such as Mailchimp and Mautic, and email clients such as Outlook. The open source format and API allow users to add custom plugins with the tools they use. Manage clients with a range of tools including case management, contract creation, document storage, invoice processing, lead nurturing, opportunity tracking, knowledge base creation, client self service, and much more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 48 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SuiteCRM - **Founded**: 2006 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: SuiteCRM is an open source solution and is free to download. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Collaboration Tools - Contact Database - Contact Management - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Document Storage - Email Management - Email Marketing - Email Templates ## Integrations (6 total) - Google Maps - Joomla - Mailchimp - Microsoft Outlook - Salesforce Sales Cloud - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) - [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software) - [Sales Tracking Software](https://www.getapp.za.com/directory/3059/sales-tracking/software) - [IT Ticketing Systems](https://www.getapp.za.com/directory/3479/it-ticketing-systems/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.za.com/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.getapp.za.com/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.getapp.za.com/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 5. [Dynamics 365](https://www.getapp.za.com/software/90844/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "This is the Best CRM software which is completely open-source on initial basis for a SoHo & Sme's" — 5.0/5 > **Yasir Afaque** | *25 May 2018* > > **Pros**: This is the great CRM which is built on the sugar CRM Community Edition and is continuing the licence of open source for using under GPL licence which makes it easy and expandable for any small organisation to enhance its features as per their requirements without investing on the licence cost just they had to invest in the development part without licence purchase. This is the CRM which is a standard model of a CRM that can be used with every organisation which has various modules of sales, marketing ,support, administration,etc. This is totally compatible with the business model of supply chain . I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model. > > **Cons**: I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently. ----- ### "Customizable, Extensible, Self-hosted CRM" — 5.0/5 > **Bill** | *16 August 2018* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes. > > **Cons**: I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen. SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed. ----- ### "Mixed Feelings" — 3.0/5 > **Mykea** | *05 April 2018* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: It does have many different modules and features to choose from. You have the ability to create your own and your own relationship tables. I like the amount of data it can collect and how you can potentially use the CRM > > **Cons**: Out of the Box, it’s great if you just want to setup. I ran into errors installing it on two different server spaces (1 host gator \& 1 GoDaddy). I needed developer to fix it. I am not a fan of how it looks. In comparison to other CRMs it’s not that appealing and customizing it is not a user friendly job... you will need a developer. Another aspect is that the client facing interface isn’t built in.... for it to be CRM thy should be pretty standard but no where can I see how to have a client sign in... only users. So to me you would have to make each client a user for them to have a view. Also the ability to hide the module and tweak the menu isn’t fun. I wanted the one bar standard menu and just to have it listed like a nav bar without the drop down... it automatically make you have to have drop downs even with only 1 option. > > If you want a CRM to use internally... it’s great\! Something for your client to interact with and great customization options... run. ----- ### "Wonderful and Expandable CRM Solution" — 4.0/5 > **Nathan** | *14 November 2017* | Farming | Recommendation rating: 10.0/10 > > **Pros**: I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft\! > > **Cons**: It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you. > > If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product. ----- ### "Amazing Suite" — 5.0/5 > **Verified Reviewer** | *08 May 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The ability to use SuiteCRM and customize it to your needs is FANTASTIC. We needed a catering management tool, everything on the market was out of our price range, or did not provide what we wanted. With a few modifications and adding of fields, SuiteCRM was ready to go. It even have the ability to print PDF's and email them as well. > > **Cons**: The lack of mail merging or publishing to a word document is about the only thing that is lacking in this system. There is an add on - but it is a little pricey. > > We have been using this program for several years now - and it has been a valuable tool. We just recently upgraded the program to one of the newest releases, allowing us to do more - with less steps. The ability to create a workflow is invaluable. We run the program on a Mac server, and have not had one bit of problems with it. If you are looking for a smooth running CRM suite, check this app out. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/112771/suitecrm?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/112771/suitecrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data