Sales automation for modern sales teams
4.9/5 (21 reviews)Pros
The best thing about this tool is that it saves a lot of time in lead generation. You can set up your segment and they will search prospects. Next to this, you are then able to qualify those prospects using e.g. LinkedIn. And if you disapprove a prospect, it doesn't use any credit. This will prevent you from spamming and helps you to reach your target audience. Next to this, you are able to export all the data (it's possible to use their analytics, but I always prefer Excel).
For our company this tool made a huge impact on our growth. We have three persons using this tool fulltime as the start of their search for prospects. They use the tool to create meetings for our account managers and since we use it I haven't seen a lot of account managers at our office. If you're in doubt, contact them and give it a try, you will be amazed!
Cons
It's hard to find a real con about this tool. I must be honest, you can see this tool is created by a start-up, there are some bugs here and there. But each time I find a bug they give it high priority. One time I reported a bug, they fixed it within ten minutes and all was good again. So, their 'con' of having bugs now and then isn't really a con as their customer service is truly incredible! You can see that they really care about their customers and are always standby on the chat.
Thank you, Mark, for your in-depth review. It's a great tactic to reach out to prospects via LinkedIn (qualitatively).
Good to know you're account managers are busy doing what they do best - engaging prospects and closing deals.
Happy to hear more of your feedback and comments should there be features requests or use-cases you're planning to explore.
All in all, Hubsell is a service I would recommend for Sales/Marketers who want a steady flow of new contacts that can be generated for Outbound activities, without having to do all the work themselves (e.g. using plugins, or buying cheap lists that have a high bounce rate).
Pros
- Customer support is fantastic. The team are very personal and highly responsive. They are also quick to add developments and features.
- Quality of contacts generated is high. Deliverability rates are good and the data is standardised and well tagged. I also like the way contacts are searched and delivered on demand via a high level brief.
- Emailing program looks simplistic but is quite robust. Complex personalisation can be done easily via formulas and replies can be tracked effectively.
- Integration with CRM (Hubspot) works well, and formulas can be set to push custom field values when needed.
- GDPR compliant.
Cons
- Parts of the user experience could be improved, for instance, the contact filtering per campaign and actions that were taken by the recipient.
- It would be a plus if email clicks on links could also be tracked
- More support with the drip email optimisation could be a bonus, even for non-English campaigns.
- Price per lead could always be better :)
Thank you for your review, Rachel. I think you hit all boxes there for a great review. And happy to hear your critical feedback as well, luckily you resonate well with the other reviewers which is a strong confirmation about what we need to do. Stay tuned in the coming months as some major changes (for the better) are coming to the software.
more outbound leads! without the hassle of cold calling.
Pros
- easy setup of the segments - target group.
- nice overview of the actual stats including sentiment analysis of the replies.
- API to my favorite CRM - pipedreive ;) Others as well, like salesforce etc. So i don't need to import/export everything manually
- not only static but dynamic placeholder for the mailing. Thats a huge difference to other tools i tried!
Cons
The onboarding is definetly needed. Not everything is intuitive. The editor for creating a mailing is wysiwyg but it takes a little while to get used to the static and dynamic placeholder to get the best out of it.
Thank you, Thorsten. We appreciate your feedback and support. We're always working on improving our UX/UI to speed up the onboarding process.
Pros
hubsell immensely reduces the time I have to invest in researching and setting up dialogue with my relevant decision makers. As a Business Development Manager I need to make sure that I use my time wisely and only focus on prospects who are really interested in collaborating with us. hubsell basically takes over the time consuming grunt work by providing data and automating outreach across channels. It is a great way for me to increase productivity and keep my focus on what really requires my skill.
Cons
The only thing that I'd ask the hubsell team is to improve the interface, having said that the hubsell team has been very receptive to feature requests.
Happy to know you've benefited from using hubsell and thank you for your feedback, Sebastian. The interface improvements are on our roadmap and we're adding them in piecemeal sizes across the software. Feel free to shoot me an email directly with any other improvements that you'd like to see in the software or our support.
Pros
Hubsell has helped me and my team to fully shift from doing the repetitive to focus on engaging with potential customers. The data relevance and quality are so high that I don't have to worry about re-qualifying prospects, they go straight to a campaign and quite a lot of them end up as appointments. The core value for me is that everything that I need for my team is in one software instead of the plugging gaps using different providers. Secondly, the quality is reliable and always at the same level, so everyone in my team gets the same kind of chances.
Cons
It would help if the on-boarding process can be made easier for new users and some adjustments to the UX would help the day to day usage.
Thank you, Maria. Very helpful feedback and definitely one of the our core foci for improvements in the short term.
Happy to know hubsell was able to help you and your team with generating a pipeline.
Saved us time, money and got us customer responses that we needed from super targetted accounts. Its a must have tool for outbound prospecting.
Pros
It helped us save days of data research, automate emails and find responses that we needed much faster than having 2 full time BDRs.
Cons
The product could evolve more in feature set and initial usability. It was super easy to use once set up properly.
Thanks a lot for your feedback and your support. We're definitelly focusing more on the usability and onboarding optimisation. You'll see features being deployed in the months to come :)
Pros
- Easy to use.
- Delivers high-quality leads quickly and reliably.
- Generally, a great way for startups to grow and develop their email outreach.
- Amazing support from the Hubsell team across the board.
Cons
As an analytics-oriented person, I would love to see more sophisticated analytics. However, knowing the Hubsell team, it's only a matter of time until these features are implemented.
Thank you Marvin. Happy to know that the software is helping you save time. Looking forward to receiving any feature requests.
Pros
Service and results.
We are very happy with results.
Our account manager is a great professional...
Cons
Maybe extra features but the current service a year company is amazing, we find the service very good
César - thank you for your feedback and support. Feel free to reach out and let us know what features you had in mind and we can see how well they fit the use-cases of other customers as well.
Pros
Hubsell makes you look at your sales process in a different way and makes sure that you really focus on prospects that matter to you, based on the segments that you created yourself. It has teached me so much and the customer service is great - you can never ask too many questions and will always get a quick response.
Cons
I'd love to make analysis within the software itself, but that's just extra and I'm pretty sure they're working on it.
Thank you, Julia, for your review and feedback. You guessed it right that the reporting and analysis capabilities of the software are currently one of our foci for development. We're hoping to provide you with all the information that you need to create a self-improving iterative process.
Amazing sales pipeline
Pros
I highly recommend Hubsell if your company is focused on reaching the highest level of sales outreach in the most efficient way.
Cons
Its a little bit of a learning curve, very technically oriented which is not a bad thing, but just know that you will need some time to learn the product. Once you do, it will serve your best interests
Thank you, Alena. We appreciate your feedback and your support. A lot of our users resonate with your feedback regarding the learning curve and that's one of the things we're focusing on in Q2 and Q3 of this year. So stay tuned and keep sending us feedback.
Pros
The product designers considered everything when they built this. I have worked with almost every email platform out there and none compare to Hubsell.com
Cons
The UI needs some improvements. There are some obvious EU-only aspects to this product, but this (I'm told) is being changed for the US market.
Hi Alex, I'm glad you like our software. Thank you for your positive review. The UI/UX shortcomings are resonated by pretty much every review here, so it was a big sign for us to focus on that. We're in the process of doing some overhauls of the look and feel of the software but also the underlying user journey.
Pros
Finding the right people to engage has never been so easy and cost-effective.
Since I have started engaging my prospects using hubsell my email conversion rate and overall pipeline kpis have grown exponentially .
Cons
the dashboard has some UK fine tuning require, dbut then onboarding team at Hubsell make sure that whatever seems to be not intuitive is taken care by them
Thank you for the feedback, Dan. UX and ease of use related features are on our product roadmap and we're happy to receive your feedback on how we can make the software better.
Pros
Hubsell is an innovative product that helps us scale our sales efforts. The quality of the prospects is far above average regarding bounce rates and accuracy. Their support is outstanding!
Cons
As our approach is highly data-driven we cannot have enough options to measure and analyze - but I'm sure the roadmap is filled with nice features.
Toni, you guessed it right. Analytics and reporting is on the roadmap as are many other nifty features. Happy to support you and your team in reaching your markets. Thank you for your feedback and confidence.
We are scaling our outbound e-mailing efforts.
Pros
What I liked the most about this software is the immediate customer support 24/7 apart from having all my outbound efforts in one place and in a very good segmented and reported way.
Cons
Prospecting process can be faster but you can't have cheap&quality and super-fast at the same time.
Thank you very much for your shining review :) We'll take your feedback in serious consideration and update our processes. Happy to know you are scaling your outbound efforts.
I can recommend it, to anybody that uses outbound in their b2b marketing mix.
Pros
Very great customer support, which is helpful and super fast! Hubsell is probably the best product on the market to send out highly targeted outbound campaigns. Best: its dgsvo compliant!
Cons
its a startup, so there are some minor issues.
Thank you for your feedback, Florian. Happy to hear that you liked our customer support. Look forward to some significant changes in the upcoming months as we're overhauling the UI/UX for the better :)
Pros
The software does the follow up for you and you can only go better and better if you follow the instructions.
Cons
Sometimes it gives you prospects which are not connected to your field and it wasting your time to check them.
Thanks for the feedback Itai. The relevance of prospects provided for approval is a challenge we take very seriously (unfortunately, it's an industry wide issue). We're working on a solution and we'll keep you updated on the steps we're taking to address it.
Pros
The fact that we can automate outbound campaigns by Linked-IN and e-mail so we can contact large groups of prospects.
Cons
The fact that you should really first learn the tricks well and then start using it (instead of a bad onboarding, there should be an emphasize for every company to always onboard new members in a right way). Maybe a webinar is not a bad idea as well?
Pros
The connection to LinkedIn! Dashboard is nice!
Cons
Maybe some tricky in the first use but you learn it fast when you use it!
Thank you for the review, Magnus. We are making vast improvements to the UI/UX of the software so that it is easy to use. Will keep you updated.
Pros
Lots of functionalities, easy to use, easy and clean interface, customer support, they capture the feedback and implement it,...
Cons
In the future I would like to see even some more integrations.
Thank you for your feedback, Glenn.
It's allowed us to build a scalable and healthy outbound sales funnel
Pros
The fact that they invest so much time in helping you set up not just the software but your actual sales strategy is invaluable
Cons
Like any software product, there's always some small enhancements that would make the underlying features easier to use or slightly more powerful, but they've definitely nailed the core of the product.
Thank you, Greg. Happy to know that hubsell is helping you out :)
Be sure to share with us any and all feature requests that could help make the software better to use for you.
Pros
I really like the different possibilities hubsell offers when it comes to automation.
Cons
I'm looking forward to seeing more of those integrations.
Thank you for your feedback, Baptiste. We'll continue connecting more sales and marketing tools to hubsell.
It helped us grow our company. You should definitely give it a try. If you want to create new business, you'll love it!